TODD HORN 608-852-6425

Screen shots from an ASP.NET (VB) web based contact center workforce management and reporting

system that I wrote, develop, and maintain. In use by WEA’s contact center for the last 10 years.

Features include dashboards, agent and departmental stats and reports, contact center wallboard,

schedule entry/display/editing/adjustments, Cisco IP phone/HealthEdge/inContact database query

integrations, XML file data display/write, Cisco UCCX API integration, Google map API integration, LDAP

integration.

HOME/DASHBOARD

WALLBOARD

AGENT DASHBOARD

AGENT SCHEDULES

AGENT SCHEDULE EDIT/ENTRY

AGENT SCHEDULE ADJUSTMENT REVIEW/ENTRY

AD HOC DATABASE QUERY TOOL

AD HOC CONTACT CENTER METRIC REPORTING

CITY/COUNTY SEARCH WITH GOOGLE MAPS (API INTEGRATION)

CISCO IP PHONE RESOURCE MANAGEMENT (API INTEGRATION)