We Are HCR ManorCare - January 2016 - E-MAIL

7/21/2019 We Are HCR ManorCare - January 2016 - E-MAIL

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In three complimentary letters, the teamof employees at MC - Lansdale, Pa. wasrecognized for exceeding the Circle ofCare.

In the first letter, a patient’s motherthanked Annette Geary, Nurse Aide, forproviding care to her son. “I have watchedhow my son has come to trust and feel socomfortable with Annette. o achievesomething this special is truly a sign of avery caring and dedicated person. Wordscannot express, as the overprotective momI am, how much this means to me. All ofyour nurse aides are special and caring, andMC - Lansdale is lucky to have some greatpeople here! With that being said, my son and I would like to say thank you! Tank you, Annette, for being the caring personthat you are!”

In the next letter, Nurse Aides Cheryl Werts and Antonio Mobley were recognized by a discharged patient. “I saw Cherylconsistently and routinely provide above-average care to those in her charge. She was professional, knowledgeable andcompassionate. She always addressed her patients in a respectful, yet friendly manner. Her words were always positive,encouraging and comforting. My roommate and I both thought she was wonderful.

“I would also like to commend Antonio, a young man who was kind, encouraging, capable, efficient, caring, professional and

positive. He was the first staff who got me to laugh, and I will always remember him for that.”Te third letter, from the daughter of a deceased resident, wrote of her appreciation to staff for taking such good care of hermother for more than nine years. “During that time, she had many wonderful caregivers who really went above and beyond inmaking her life a good one. Tese people are LPN Nurse Supervisors Kathy Kuscavage, Sue Fresh and Margy Antoine; Nurse Aides Phyllis Scott and Josette Elmine; Sheila Vocht, Business Office Manager; and Dawn Mason, Activity Director. Tey aretruly champions of caring, and they are a real asset to your organization. Tey are representative of the high-quality of employeesat this location.

“As a group, everyone displayed compassion, patience and understanding in delivering care to my mother. I am truly appreciativeof everything that was done on her behalf.”

Champions of Caring“We are HCR ManorCare. We treat our patients with compassion, patience

and understanding.”

VOLUME 9 JANUARY 2016

Employees at MC - Lansdale, Pa. were recognized in three complimentary letters for theircommitment to being Helpful, Caring and Responsive to patients and their families.



Patient Recovery “We are HCR ManorCare. We fnd

ways to motivate our patients to speed

their recovery.”

Special Sundae“I am HCR ManorCare. I want to mak

meals fun and interactive for patients an

staff.”

In a letter to the Care Line, a discharged patient reflected on hispositive experience at MC - Washington ownship, N.J.

“When I arrived, I was unable to walk because of a six-week stay inthe hospital. I was not sure of what to expect because this was myfirst time utilizing a rehabilitation facility. I was very much surprisedand happy with my experience at MC - Washington ownship.

“All of the personnel that I came in contact with from the cleaningpersonnel, food service, nurses, therapists and doctors were verycourteous, friendly and patient. I want to single out two peoplethat attended to me that were very instrumental in my recovery.Tey had the skills and experience that definitely guided me to myrecovery. Tey used an approach that not only made some difficulttasks easier, they did it in a manner that provided encouragement forme to work harder.

“I looked forward to the time I would spend with them. I found itto be enjoyable, and they definitely are the reason I am on my way

to full recovery. I want to thank them for their patience, their caringand their skills in motivating me. Te two therapists that I owemy sincere thanks to are Cecelia Osmola, Occupational TerapyAssistant, and Renee Rodio, Physical Terapist. Te therapistsare the backbone of your facility, and Celia and Renee should becommended and recognized for a job well done. Please pass on myheartfelt thanks. Tey will always be with me.”

MC - Washington Township employees Renee Rodio (on left) andCecelia Osmola were recognized by a discharged patient in a

complimentary letter for their patience, caring and skills.

Employee Will White dressed up as an ice cream man to delivespecial treat to the patients at MC - West Des Moines, Iow

As a special treat for the patients at MC - West Des Moines, Iowathe food services team decorated one of their black carts as an ice

cream truck. “We had Will White, Food Service Director, dress uas an ice cream man and even had ice cream truck music playing he went down the halls,” said Mari Mansker, Dietary Aide. “Tepatients and staff loved it!”

Will said the idea came about after he planned to have ice creamsundaes as dessert one day. “I decided to make it fun and interactfor the patients and staff. Te patients were able to choose theirtoppings to dress their sundaes. I asked for help with making thesundaes from the administration staff. Everyone involved had anenjoyable time.”

Administrator Chaley Schultz says Will is “a great example of a t

leader. He has built a solid dietary team because of his willingnesssupport his team and lead them by example, and his true passion the kitchen shines through. He is a team player and is very creativpossessing the ability to take something average and turn it intosomething fantastic and memorable. We are privileged to have hion our team.”



n a complimentary letter, the wife of a discharged patient shared that they hadountless positive experiences at MC - Palos Heights East, Ill.

Mary Sheeran, Hospitality Coordinator, was very professional and knowledgeable.he certainly performs her job well and answered all the questions we had.

Te nursing staff was caring, compassionate and knowledgeable. Amber Jones,RN Nurse Supervisor, is truly an amazing and competent nurse who shows

genuine interest in the well-being of her patients. Eileen Kresal, RN NurseSupervisor, also exhibited great nursing skills. Maria Rocel Jalandoni, Wound

Care Nurse, was extremely conscientious in her duties and also exhibited genuineoncern for my husband’s well-being.

Emily Bleuel, Social Services Coordinator, did a great job and was alwaysvailable to answer our questions and made us feel that my husband was in good

hands.

Te physical therapy program is outstanding. Jana Marogil, Physical Terapist, was amazing at building up my husband’s strength and ultimgetting him to walk again.

Te nurse aides were also excellent in the performance of their duties. One nurse aide in particular, Essie Francisco, went above and beyond induties. She had a smile on her face every day and was an extremely encouraging individual in helping her patients on the road to recovery. It aleemed like she knew what my husband needed before he did.

We would also like to thank Ann Horath, Unit Secretary, who was very diligent in making the doctor and x-ray appointments and arranging

ransportation.Tank you MC - Palos Heights East for a job well done.”

Job Well Done“We are HCR ManorCare. We work as a team in caring for and about our patients.”

Compassionate Caring“We are HCR ManorCare. We help our patients resume a healthy lifestyle.”

In a complimentary call to the Care Line, the granddaughter of aformer patient said, “I want to give a big, huge compliment to all of

the staff at HL - Canton, Mich. for the wonderful care provided to mygrandmother.”

Specifically, she recognized the Recreational Terapy team. “I feel theRecreational Terapy staff made the most tremendous impact on mygrandmother’s recovery. She did all of the activities that were offered.Everyone was so kind, loving, giving and sharing and treated mygrandmother with complete dignity and compassion.”

Lindsay Charlefour, Director of Terapeutic Recreation, said, “Icouldn’t be prouder of my team of recreational therapists. Tey exceedexpectations daily with unprecedented enthusiasm, creativity andcompassion. Ensuring our patients pursue a healthy leisure lifestyle in the

facility and carrying that over as they discharge home is our #1 priority!”

The Recreational Therapy team of (from left-to-riHilary Walker, Katie Oldani, Kari Niethamm

Lindsay Charlefour, Katie Crossman and Emily Ialacci excethe Circle of Care for the patients at HL - Canton, M

The team of employees at MC - Palos Heights East, Ill. wrecognized by a patient’s wife for exceeding the Circle of C



We Are

Celebrating milestone anniversaries for employees with

10, 15, 20, 25, 30, 35, 40 or 45 years of service in January 2016.

“I am HCR ManorCare. I love the feeling

of waking up in the morning and knowing

that I have a wonderful place to go to work.

HCR ManorCare has always given me great

opportunities to expand my knowledge and

skills. I have an awesome rapport and camaraderie with

my co-workers, like an extended family.”

Maria R., Nurse Aide,

15-year employee, MC - Citrus Heights, Calif.

40 YEARS OF SERVICE

Cheryl K. HL - Knollview Mich.

Shirley J. HL - Champaign Ill.35 YEARS OF SERVICEGeorgia N. HL - Grand Rapids Mich.

Grace M. MC - West Reading North Pa.

oan V. Corporate Ohio

Rhonda M. HL - Homewood Ill.

Sadie S. Liberty Pa.

Valentin C. HL - San Antonio North exas

Yvonne M. MC - Bethlehem (2021) Pa.

30 YEARS OF SERVICE

Amy H. Corporate Ohio

Anna B. MC - Pottstown Pa.

Elizabeth C. HL - Jackson Mich.ohn S. MC - Dallastown Pa.

Linda P. HL - Rehab Services Ky.

Sandra S. MC - Oak Lawn East Ill.

Sherry V. MC - Sinking Spring Pa.

25 YEARS OF SERVICE

Doris M. Wallingford Pa.

Dorothe U. HL - Henry Ill.

ane M. HL - Marietta Ohio

oseph S. MC - Lely Palms (SH) Fla.

Kathleen W. MC - Devon Pa.

Kimberly M. HL - Riverview Ohio

Lola B. MC - Davenport Iowa Melody B. MC - Pottstown Pa.

Nancy C. MC - Williamsport North Pa.

Pama P. HL - Indian Lake Ohio

Rita C. MC - Elgin Ill.

Rosemarie A. MC - Wilmington Del.

Ruby B. Corporate Ohio

20 YEARS OF SERVICE

Aretha D. MC - owson Md.

Barbara W. HL - Moline Ill.

Betty H. HL - Livonia NE Mich.

Betty S. MC - Carrollwood Fla.

Carolyn . HH - Philadelphia Pa.

Diana S. MC - Marietta Ga.

Hannah D. MC - Pittsburgh Pa. Ina G. MC - Easton Pa.

Janine H. MC - Pottsville Pa.

Jinena L. MC - Largo Md.

Judith C. Wallingford Pa.

Lawrence A. MC - acoma Wash.

Linda D. MC - South Holland Ill.

Mary F. HL - Jacksonville Fla.

Mary H. MC - North Hills Pa.

Melissa B. MC - York South Pa.

Michelle J. MC - Barberton Ohio

Michelle R. Marvin and Betty Danto Mich.

Patricia W. MC - Fair Oaks Va. Rebecca L. Corporate Ohio

Sameh A. HL - Bloomfield Hills Mich.

Sandra L. MC - Fountain Valley Calif.

Sheila S. HL - Henry Ill.

Sherry L. HL - Wauseon Ohio

ammy N. MC - Naperville Ill.

racy J. HL - Bellefontaine Ohio

15 YEARS OF SERVICE Amanda M. MC - Pottsville Pa.

Barbara G. MC - Huntingdon Valley Pa.

Bhagwatie . AC - Yardley Pa.

Catherine M. HL - Allen Park Mich.

Catherine S. Corporate Ohio

Christina W. MC - York South Pa.

Christine B. HL - Canton Mich.

Clairdamise D. MC - Winter Park Fla.

Danette B. Corporate Ohio

David C. HH - York Pa.

Deanna D. MC - Dallastown Pa.

Denika J. MC - Pittsburgh Pa.

Gayle H. HL - Sterling Heights Mich.

Gloria R. HL - Chillicothe Ohio

Gordon C. HH - Beltsville Md.

Jacqueline S. HH - Bay City Mi

Joelle S. AC - Palm Harbor Fla

John H. MC - Fond du Lac Wi Jose M. AC - Fair Oaks Va.

Josephine M. MC - Bethel Park Pa.

Julie B. MC - Bethel Park Pa.

Kelly C. HH - Philadelphia Pa.

Kristy S. MC - Davenport Iow

Lakisha P. MC - Pittsburgh Pa.

Lashawn M. HL - Livonia Mi

Linda M. MC - Fountain Valley Cal

Linda S. HL - Centerville Oh

Linda . HL - Chillicothe Oh

Lisa M. MC - West Deptford N.J

Lori S. Linden Village Pa. Marcia R. MC - South Holland Ill.

Maria R. MC - Citrus Heights Cal

Marie . MC - Boynton Beach Fla

Marie G. HL - Orange Park Fla

Matilda C. AC - Avon Co

Mersadia A. MC - Mayfield Heights Oh

Miguel M. MC - Pewaukee Wi

Nancy G. MC - Elk Grove Village Ill.

Nicole S. Corporate Oh

Norma W. AC - Wayne N.J

Patricia R. HH - Southfield Mi

Penelope S. HL - Sterling Heights Mi

Pollyanna W. AC - Largo Fla

Rodrick G. MC - Winter Park Fla

Rolene A. MC - Midwest Ok

Sandra B. HL - Dearborn Heights Mi

Sarah S. MC - Carlisle Pa.

Sharon S. HL - Livonia NE Mi

Sheryl V. MC - Kingsford Mi

Stacy W. HL - Battle Creek Mi

erri P. HL - Henry Ill.

Tomas F. HH - Southfield Mi

Tomas O. Corporate Oh



We Are

Celebrating milestone anniversaries for employees with

10, 15, 20, 25, 30, 35, 40 or 45 years of service in January 2016.

“I am HCR ManorCare, and I love my job

because I love taking care of the elderly.

My patients mean everything to me. I love

coming to work because of the people I

work with, my supervisors and other nurse

aides. MC- Fair Oaks is like home to me.”

Helen N., Nurse Aide,

10-year employee, MC - Fair Oaks, Va.

imothy E. Corporate Ohio

risha Z. Corporate Ohio

Vanessa G. HL - Greenville West S.C.Vincent P. HL - Rehab Services Fla.

William S. MC - Laureldale Pa.

10 YEARS OF SERVICE

Agnes D. HL - Boynton Beach Fla.

Albertha S. HL - Hanahan S.C.

Alice A. MC - Potomac Md.

Amy W. HL - Saginaw Mich.

Ana C. HL - Miami Lakes Fla.

Anne N. MC - Whitehall Borough Pa.

Ashley P. Corporate Ohio

Barbara R. MC - King of Prussia Pa.

Bintu B. HL - Uptown Westerville OhioBlanca E. HL - Kendall Fla.

Brenda N. MC - York South Pa.

Brianne J. MC - Willoughby Ohio

Brittany S. Donahoe Manor Pa.

Catherine N. MC - Marietta Ga.

Celereste D. MC - Naples Fla.

Celia A. MC - Palm Desert Calif.

Cindy L. HL - Macomb Ill.

Claudia B. HL - Columbia S.C.

Colleen D. MC - Walnut Creek Calif.

Cynthia C. MC - West Palm Beach Fla.

Dana M. MC - Springfield Mo.

Danuta M. MC - Arlington Heights Ill.

Dawn L. HL - Decatur Ill.

Debra A. HL - Kalamazoo Mich.

Debra C. HL - San Antonio exas

Diane C. HL - Portsmouth Ohio

Diane R. MC - Palm Harbor Fla.

Dorothy W. HH - Albuquerque N.M.

Elizabeth D. HL - Fort Myers Fla.

Ernest S. HL - Lansing Ohio

Fatima . MC - Libertyville Ill.

Florencia A. MC - Northbrook Ill.

Gertrude N. MC - Pike Creek Del.

Helen N. MC - Fair Oaks Va.

Henrietta . MC - Denver Colo. Illumina R. MC - Hemet Calif.

Irfan U. MC - Oak Lawn West Ill.

James W. MC - Dubuque Iowa

Jesula C. MC - New Providence N.J.

Jill M. MC - Walnut Creek Calif.

Joan D. MC - Fond du Lac Wis.

JoAnne B. MC - Greentree Pa.

Juan L. MC - Fountain Valley Calif.

Juan P. HL - Decatur Ill.

Juan S. MC - Hinsdale Ill.

Julie D. HL - Woodridge (SNF) Ohio

Juvy V. MC - acoma Wash. Karen J. HL - Kettering Ohio

Kelly M. HH - Albuquerque N.M.

Krista A. HH - Wichita Kan.

LaRhonda W. HL - Peoria Ill.

Laura K. HL - Waterville Ohio

Leeann H. MC - Euclid Beach Ohio

Lisa P. Old Orchard Pa.

Lorigo A. MC - Northbrook Ill.

Margaret Z. HL - Austin exas

Maria E. HL - Lauderhill Fla.

Mariama D. MC - Silver Spring Md.

Maribel . HL - San Antonio exas

Marissa M. Old Orchard Pa.

Martha C. MC - Hinsdale Ill.

Martine G. MC - Wheaton Md.

Mary A. MC - New Providence N.J.

Mavis S. MC - Ruxton Md.

Michael P. MC - Pittsburgh Pa.

Mohamed C. MC - Fair Oaks Va.

Monica D. MC - Mountainside N.J.

Negist M. AC - Richardson exas

Noriela D. MC - Naperville Ill.

Norma M. MC - Pike Creek Del.

Pascale N. MC - Boca Raton Fla

Patricia K. AC - Monroeville Pa.

Rakiatu Z. MC - Largo Md Remedios M. MC - Indy South Ind

Roger A. HL - Greenville East S.C

Ronald W. HL - Beavercreek Oh

Rong J. MC - Walnut Creek Cal

Roseline . MC - Naples Fla

Rosemanie N. MC - Naples Fla

Salha S. AC - Potomac Md

Sandhya . MC - Arlington Heights Ill.

Sarbah O. MC - Yardley Pa.

Satilla J. MC - Anderson Ind

Sharlen D. HH - Flint Mi

Sharon R. HL - Columbia S.C Shinnette H. MC - Hinsdale Ill.

Shontae A. MC - Summer race (SNF) Ind

Sophonia C. MC - Delray Beach Fla

Stacie B. HL - Hampton Mi

Stacie B. HL - Saginaw Mi

Stevenson A. MC - Wilmette Ill.

Suchitra B. MC - Hinsdale Ill.

amica H. MC - King of Prussia Pa.

ammy H. MC - Fair Oaks Va.

awanda . Springhouse Pikesville Md

eresita W. HL - Springfield Oh

Tomas N. HL - Henry Ill.

Tomas S. MC - Arlington Va.

Tomia K. MC - Northside Pa.

ione . MC - Woodbridge Valley Md

raci M. HL - Decatur Ill.

racie U. MC - Lebanon Pa.

willa S. MC - Euclid Beach Oh

Urszula S. HH - Milwaukee Wi

Veronia M. MC - Delray Beach Fla

Veronica C. HL - Lauderhill Fla

Vivian O. MC - owson Md

Woodrow S. HH - Philadelphia Pa.



Copyright © 2016 HCR ManorCa“HCR ManorCare employees” refers generally to employees of Heartland Employment Services. “HCR ManorCare” is a licensed service mark of HCR Healthcare, L

is for our employees, about our employees.

It features stories that capture the spirit of our

direct caregivers in action and recognizes them in a

special way. It is an honor to be highlighted in the

We are HCR ManorCare newsletter. To submit

your story, mail it to We are HCR ManorCare

Newsletter Committee, HCR ManorCare,

333 N. Summit Street, Toledo, OH 43604,

or e-mail to [email protected].

True Compassion“We are HCR ManorCare. True compassion comes from the hearts of those who

genuinely enjoy caring for others.”

Words of AppreciationHH - Beltsville, Md.

“Te team at HH - Beltsville, Md. served our father so very well

from the moment they arrived, and have continued to support

our entire family throughout his departure and beyond. I can’t

begin to explain the value of this service. Each and every person,

from the social work team, to the visiting nurses, as well as those

who delivered, set up and took down health care equipment and

supplies to and from the house, the veteran’s ceremony members,

the home health aide referrals, the esteemed and understanding

chaplain. Tis group of uncommonly caring people is held in

very high regard in our hearts and minds. Tank you kindly

for everything!”

In a complimentary letter, the granddaughter of a patientthanked the team at MC - Willoughby, Ohio “for thecompassionate care provided to our granny.”

“The decision to place a family member in a nursing/rehabilitation facility is an incredibly difficult decision tomake. Our family struggled in making the decision to placemy grandmother; however, each step of the way your staffmade the decision less painful and educated us on the process.

“Night one met us with many challenges as we struggled toleave granny. But we were patiently reassured that she wouldbe in good hands and they would take care of our granny.

We tearfully left. Each day thereafter, we were welcomed by astaff of caring, dedicated and professional physicians, nurses,therapists, aides and housekeeping staff.

“Everyone we encountered treated my grandmother with dignity and respected the wishes of our family. The staff listened, offeredconstructive suggestions and exhibited great patience. Anyone can show up to do a job for a paycheck, but true compassion comesfrom a heart of people who genuinely enjoy caring for others. We appreciated the quality of care provided by the MC - Willoughbyteam.

“Please extend our thanks to your staff for their caring approach to rehabilitation.”

The granddaughter of a patient recognized the teamof employees at MC - Willoughby, Ohio for the

compassionate care provided to her granny.

Documents

We Are HCR ManorCare - January 2016 - E-MAIL