1B+Transactions Handled Annually

Connected Global Technology Infrastructure

125+Locations

40+Languages

Continents

Presence across

5

GlobalBusinessServicesCompany

5

100k+Staff

Trained COPC Coordinators

Helped Develop Standard One of First Certified Self-Benchmarking Status

360+

PartnershipPartnership TalentTalent TechnologyTechnology AutomationAutomation InvestmentInvestment

Foundational Concentrix enablers and principles

Leverage unmatched capabilities

StrategyStrategy InsightsInsights InnovationInnovation Continuous ImprovementContinuous Improvement

Customer ExperienceCustomer Experience Service OptimizationService OptimizationRevenue GenerationRevenue Generation

Design and optimize customer engagement across the enterprise

We solve problems and improve business outcomes

We are Different by DesignThe business challenges of today require a different kind of partner. At Concentrix, our focus is on your business imperatives and improving your business outcomes.

Expect collaboration, innovation and immediate impact.

Deep Domain ExpertiseWe leverage specialized expertise to create customized, high-value solutions.

Banking and Financial Services

Healthcare

Insurance

Technology

Consumer Electronics

Media and Communications

Retail and eCommerce

Travel and Transportation

Automotive

Energy and Public Sector

We Partner for SuccessBringing both strategy and execution, we take a holistic approach to customer engagement and deploy capabilities and assets to enable improved revenue generation, customer experience and service optimization.

Our solutions make you more competitive.

Driving Business Outcomes for the World’s Best Brands

What Makes Us Different• We are a global operation by design

• We are entrepreneurial and passionate about your success

• Our insight and innovation enable our client’s differentiation

• Our technology applications and platforms enable us to lead the industry

• We deliver value faster in our ability to attack long-term strategy in short-term increments

• Our engagement models depend on client business outcomes

• We have a flexible investment model for mutual success

Revenue growth and profitability

Process optimization and efficiency

Increased customer loyalty

Next generation improvements

Differentiation in the marketplace

AustraliaNew Zealand

SingaporePhilippinesMalaysia

UKIrelandSlovakiaBulgariaSpainPortugal

ChinaJapanSouth KoreaHong Kong

UAESaudi ArabiaIndia

CanadaUSA

ColombiaBrazilUruguay

NicaraguaCosta Rica

Global Consistency, Local IntimacyOur global scale combined with flexibility and local understanding enable us to quickly deliver your strategy... any time, any place, any channel.

Global work at home capability

450+Clients

Average Client Tenure

12Years

Stevie Awards - Gold Winner 2016 Sales and Customer Service Innovation Award

Contact Center World - Best in the World for Business Partnership

IAOP - Global Outsourcing Top 100 (6 years)

Golden Peacock - Human Resources Excellence Awards

NASSCOM - Top 50 Excellence in Analytics

IndustryAwards in 2016

Recognized as a leader in 95% of publications and industry reports

VOTED

BESTPLACETO WORK

Longest Client Relationship

TOP 100Global Outsourcers

8 Years

55

Years

Over

35

Connect with Concentrix: Gain Value with VelocityCorporate Headquarters44201 Nobel Drive Fremont, CA 94538

+1 800 747-0583www.concentrix.com

Facebookfacebook.com/concentrix.corporation

Twittertwitter.com/concentrix

Google+plus.google.com/+concentrix

LinkedInlinkedin.com/company/concentrix

YouTubeyoutube.com/user/CNXCorporation

© 2017 Concentrix Corporation. All rights reserved. Concentrix is a wholly owned subsidiary of SYNNEX Corporation (NYSE:SNX).

Scan the QR code to connect with us

Recognized by the Marketplace

Gartner Magic Quadrant Leader (7 years in a row)

HFS Winner’s Circle - Healthcare and Insurance

Nelson Hall - Leader

Everest Group - Peak Matrix - Contact Center Outsourcing Leader

Frost & Sullivan - Key Outsourcing Player - Customer Service Leadership Award in Automotive

Best Service Experience - Largest Chinese Communications Company

Best Customer Effort Score - Global Technology Company

Outstanding Customer Service - Largest India Insurance Company

Multiple Customer Obsession Awards - Global eRetailer

Best Performing Business Partner - Top Healthcare Provider

Analyst Awards Industry Awards Client Recognition

Concentrix Operating PhilosophyAs a seamless extension of our client’s brand, three principles guide the way each of us operates on a day-to-day basis.

Visibility throughout the organization allows us to quickly see and address problems and opportunities

Velocity lets us quickly adapt to, even anticipate, changes in the marketplace and your business

Value to our staff, clients and shareholders is considered and upheld in all we do

VISIBILITY VELOCITY VALUE

Key CapabilitiesCustomer Experience:• Voice and Digital Interactions• Global Brand Execution• Continuous Improvement

Revenue Generation:• Marketing Solutions• Lead Generation• B2B and B2C - Sales• Cross-Sell/Upsell • Software and Service Renewals

Service Optimization:• Back Office• Process Optimization• Automation• Advanced Analytics• Customer Care• Product and Technical Support• Channel Sales Optimization• Finance and Accounting• IT Services1

Center Capabilities100+

Staff125+

Centers Capabilities100k+

Staff

Our solutions are supported by ideas, methodologies, platforms and technologies that have evolved over the past 40 years.

19901973 2013 2017

50+

Centers Capabilities35k+

StaffCapabilities1k+

Staff5

Centers

A Unique HeritageWe started our vision in 2004 with a smaller business through strategic acquisition and strong organic growth; our heritage dates back to 1973. Our deep strength and expertise has continued to evolve through the years. Today we offer domain expertise attuned to changing market dynamics, engagement capabilities in line with growing customer expectations and high-value business solutions for the digital age.

• Strong, organic growth

• Entrepreneurial approach to strategic acquisitions

• Domain expertise attuned to changing market dynamics

• Engagement capabilities inline with growing customer expectations

• Business services deployed for the digital age

7