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What You Need to Know: A handbook for the people we work with
What We Do
We are a care and support agency.
We support people who need some help to do things.
This could be:
Helping you to go out Helping you to do things Learning new things Keeping you safe Listening to you Help you to make choices Help you to be happy Helping you in your home Helping you to pay bills Helping you to make plans Help you to meet people
Our office is based in Telford but we support people who live in the Shropshire area.
Who We Are
Natalie Pietrzyk- Managing DirectorTel: 0800 246 5307
Talk to Natalie about:
Elite staff members Setting up your support Funding Other professionals Any problems you have A compliment/ complaint Being safe
Email:[email protected]
Linda Pietrzyk- Registered ManagerTel: 0800 246 5307
Talk to Linda about:
Elite staff Your Care Plan Keeping safe Concerns Any problems you have To report a safeguarding concern
Email: [email protected]
Shirley Wilson- Office Manager
Tel: 0800 246 5307Talk to Shirley about:
Making appointments with Natalie, Linda or anyone else who works in the office
Funding arrangements
Email: [email protected]
Who We Are
Poppy Greenfield- Adult Team LeaderTel: 07932542495Talk to Poppy about:
Your Care Plan Daily Plans What makes you happy or worried When Support Workers are coming to see you Keeping safe Changes to your support
Email: [email protected]
Rachel Pietrzyk- Children’s Team LeaderTel:07949153280
Talk to Rachel about:
Your Care Plan Daily Plans What makes you happy or worried When Support Workers are coming to see you Keeping safe Changes to your support
Email: [email protected]
Alison Mcclean- Shift Coordinator/ On call
Tel: 07538826643
Contact Alison:
In an emergency If you are unsure who to speak to If you are worried about anything
Email: [email protected]
Our responsibilities Your responsibilities
Your Rights
You have a right…
To be involved in your care
To tell us what you would like to do
To make a complaint
To help to make plans
To ask for our help
To tell us if you have a problem
To be safe
To be happy
Our responsibilities Your responsibilities
What To Do
This is our office.
It is open from 9am to 4pm Monday to Friday.
The address is:10 Court Street
MadeleyTelford
TF1 5SN
You can come in and speak to us when we are open.
If you want to raise a safeguarding concern or you are worried about someone we work with or yourself, please call:
07939657940 or email [email protected]
If you are unsure who to contact, please call our on-call
telephone on:
07538826643
