WAUG 2013“Secret” Message Session - SMS

SMS = “Secret” Message SessionTopic #1 – Single Number Service & SMS

Communicating with the Media of Choice

Short Message Service – SMSo Most widely used data application in the world with 3.6 billion active

users or 78% of all mobile phone subscribers SMS = 160 max characters per message Mobile to Mobile Communication - Texting

o Your “address” is your mobile number Bringing SMS into your Enterprise

o Keeping your mobile number privateo Documenting conversationso SMS from multiple devices

Mobile phone, desk phone, PC

Who can benefit from Enterprise SMS?

Gives flexibility to communicate based ono User media preference – phone call, email, or texto Device availability – mobile or desk phone, PC, web browsero Location – Network access

Who benefits?o Education – Teachers/Professors to Studentso Healthcare - Doctors to Nurses, Pharmacy, other Doctorso Legal – Attorney to Client, Office etc. while in courto Financial – Financial Advisor – Buy/Sell Stocks & Securities

#1 Concerno Privacy – publishing mobile phone number

Expanding Single Number Service with SMS

Solution – Single Number Service o Associate DID station # with Mobile numbero Current Applications – one-X Mobile, Messaging (voice & fax), one-X Communicatoro Future SNS Application – SMS

Things to consider o Available clients – Browser, iOS, Android, MAC/PC, endpoints (9641)o Web Portal Administration Capabilities

Administrator – Management of Users End Users – Grant or Deny Access Archive Dumps – Keep records of SMS sessions

o Hosted or on-premise Solution Coordination with Carriers – text enable

An Avaya Solution is coming this summero Beta Opportunities may be availableo NACR only Business Partner Beta Participant

SMS = “Secret” Message SessionTopic #2 – Avaya Aura Messaging 6.3 Highlights

Avaya Aura Messaging 6.3 Roadmap

General Availability target – December 2013 Call Pilot “like” TUI AAM on VMware Calendar & Presence Integration

o Determines which greeting to play based on when Reach Me/ Notify Me is triggered

o Uses Exchange “Out of Office” status, calendar status & Avaya presence status to make decisions about greetings & notifications

Outbound Fax print driver for Windows desktops Exchange 2013 & Outlook 2013 Support Remove requirement for separate Exchange Connector G.729 Encoding Support (transcoded to G.711 or GSM) Common Server Support – Upgraded to current Dell & HP Specs

Avaya Aura Messaging 6.3 Roadmap

Improved Centralization Capabilitieso Support for variable length mailboxeso Support for multiple sites per application server

Currently 1 site designation per application servero Better support for multi-lingual mailboxes

Now a COS option versus system wide setting Callers do not have to select the language – Press 1 etc.

o Support for multiple SIP domainso Per site broadcast

Improved security for uninitialized mailboxeso Administrator defines “uninitialized” parameterso Default Password not changed or Standard Greeting not recordedo Administrator then configures if caller can leave a message or not

Avaya Aura Messaging 6.3 Roadmap

Support for 20,000 IMAP Session on Avaya Msg. Store Multiple Personal Greetings on Aria TUI System Greeting Before Call Answer Greeting ELA List Management Enhancements Serviceability Improvements New Reporting Capabilities SIP Enhancements

SMS = “Secret” Message SessionTopic #3 – It’s No “Secret” Avaya VDI

Expanding Virtualization to the Desktop – VDI

What is VDI?Virtual Desktop InfrastructureVirtual Desktop Interface

Deployment ModelUsers PC runs virtually in Data CenterMonitor, Keyboard, & Attached Thin Client on users desktop

VDI Thin Client

Citrix /VM HDX Receiver

Citrix/VMVisual Receiver

Local Audio Drivers

Graphics& Camera

VDI Client Endpoints (Thin Clients)

Session Manager

VDI virtual machine

Citrix /VMwareDevice and Graphics Drivers

VoiceControllerSoftwareCodecs

Soft phone IT AppsSIP

RTP

Data CenterHDX/ICA/PCoIP

Why VDI?

All Data is maintained in Data Center More Secure Back-ups more reliable Simplified deployment Support Maintenance Lower TCO

Unified Communications in a VDI Environment

Standard VDI is not well suited to drive real time media directly to the desktop.

Avaya’s Real Time UC solution for VDIo Avaya VDI Communicator 1.0

Software installed on VDI thin client (desktop) Provides connectivity to Avaya Aura CM & Session Manager Processes all voice media locally on thin client off loading media

processing from data center

Unified Communications in a VDI Environment

o Avaya one-X Communicator Runs on users virtual machine in Data Center Shared control mode Must run in “Desk Phone” mode User interface only does not process any voice traffic

Avaya VDI Communicator User Interface

Everydayscenario

VDI Thin Client

Loss of connectivity orVM machine down

Avaya one-X Communicatorrunning on virtual PC in the data center accessed via thin client

Avaya VDI Communicator client running on the thin client

Problem with the virtual machine Problem in the data center Problem with the network

betweendata center and thin client

Remote desktop protocol

(e.g., Citrix ICAVMware View

PCoIP)

Avaya Real-Time UC Solution for VDI

Avaya Approach

• Media direct to client• Lighter load on server• QoS model supported• Call path unaffected by VDI architecture

“Headless Client” on end-point

• Media terminated locally• “Remote Control” of Real Time app is extended

to ‘local client’ on the VDI end point• Session Down UI for loss of connection scenarios

LocalAudio

Drivers

Citrix/VMwareReceiver

Graphics& Camera

Avaya

VDI Communicator

VDI Thin Client

Citrix/VMVirtualDevice

AndGraphicsDrivers

Data CenterGUI

SessionControl

One-X Communicator

Media

Control (SIP)

BusinessApps

VDI Virtual PC

Control (SIP)

Desktop

Avaya VDI Communicator… solving for scale & QoS for improved real-time communications in VDI

• off loads processing of real time communications to thin client or PC and Avaya Aura

Performance

• basic voice if connection to data center or virtual PC is downSurvivability

• works in various customer environments; choice of vendors within the VDI ecosystem

Flexibility

• no Avaya hardware required• desk phone is optionalSoftware only

• Voice, IM/Presence, contacts / directory, conferencing, messagingCollaboration

Virtual Desktop• Avaya one-X Communicator view• VDI Communicator on HP or

Dell Wyse Thin Clients; or Windows PC

• Support for VMware View & Citrix Xen Desktop

Avaya VDI Communicator Release 1.0

Thin Client OS

HP T510 WES7 or ThinPro 4.1

HP T610 WES7 or ThinPro 4.1

HP T5740e WES7

HP T 5565 ThinPro (Linux) 4.1

Dell-Wyse R50L SLETC11 SP1

Windows PC Windows 7 32/64 bit

Windows PC Windows XP SP3 32 bit

Agent VDI Broker

VMware View 5.X

Citrix XenDesktop 5.X

Supported USB Headsets

Plantronics Blackwire C300 Series

Plantronics Blackwire C400 Series

Plantronics Blackwire C600 Series

Client

Headset

Avaya Infrastructure & Clients

Avaya Aura Communication Manager 6.0+

Avaya Aura Session Manager 6.0+

Avaya one-X Communicator SIP 6.1 SP5

Avaya

Georgene MacLennanNACRSolutions Architect – Business Collaboration651-796-6425gmaclennan@nacr.com