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Waterlink • September 2014 • Issue 69
Published by Water Supplies Department
“Cherish Water Resources” Waterworks Installation Drawing Competition – “Draw” the concept of water saving
Waterlink69S E P T E M B E R 2 0 1 4 I S S U E
News on Customer Liaison Group69th Meeting
Event Review•“CherishWaterResources”WaterworksInstallationDrawingCompetition–“Draw”theconceptofwatersaving
•CertificatePresentationCeremonyforWaterConservationAmbassadors2013/14-Over500primarystudentspledged
toserveasrolemodelstoconserveeverydropofwater
•WaterSuppliesSeminar2014–FostercommunicationwithHongKongcitizens
•“QualityWaterRecognitionSchemeforBuildings(QWRSB)”and“FlushingWaterPlumbingQualityMaintenanceRecognitionScheme(FWPQMRS)”benefitmorethan
1millionwateraccounts
Updates•WSDwinstheGreenInnovationsAwardsandSectoralAwardsinthe2013HongKongAwardsforEnvironmentalExcellence(HKAEE)
•TheuseofBattery-poweredElectromagneticWaterMetertoenhanceflowmeasurementaccuracy
Interflow VisitsDelegations
CO
NTE
NTS
The 69th meeting of the CLG was held on30May2014.Apresentationwasfirstgivento members on 2013 Opinion Survey onCustomerEnquiryCentre(CEC)Services.
Theobjectivesofthesurveywere(i)toassesstheviewsandlevelofsatisfactionofcustomersonvariousaspectsoftheservicesprovidedbyCECs;(ii)tocomparetheserviceperformanceofeachCECs;(iii)toidentifyareasforimprovementforservicesprovidedbytheCECs;and(iv)tocomparetheresultsof the surveywith thoseof theprevious survey conductedbythe Water Supplies Department (WSD) in 2008 and providebenchmarkforcomparisonwithfutureassessment.
ThesurveycoveredcustomersvisitingthefiveCECsforenquiryservices,paymentofwaterbillsandotherservices.Thefieldworkwasconductedfrom11Novto10Dec2013,inwhich1,838customers were successfully enumerated through face-to-face interview.Theresponseratewas89%.Over97%ofallcustomersinthissurveywere“quitetoverysatisfied”withtheoverallservicesprovidedbyCECs.
IncomparisonwiththeCECservicesofotherutilitycompaniesin Hong Kong, including the Hong Kong Electric Co. Ltd.,ChinaLight&PowerCo.Ltd.andHongKong&ChinaGasCo.Ltd.,WSDonaveragerankedfirstinthissurvey.97.6%of the customers were satisfied with WSD CEC services,representinganincreaseof6.1%ascomparedwiththeresultofthelastsurveyconductedin2008.
The three most satisfying aspects for domestic customerswere “accuracy in collecting payment”, “waiting time”and “service attitude”. Customers were less satisfied with“convenienceoflocationofCECs”and“clarityofsignage”.
Mostcustomers(93.4%)whohadappliedforplumberlicenceagreedtoextendthelicencevalidityperiodto3years,whichis9.4%morethantheresultofthe2008survey.Lessthanhalfofcustomers(41.7%)wereawareofe-billingserviceandonlyabout one-tenth of these customers (11.4%) had used theservicebefore.
More than half (61.3%) of the customers considered the currentnumberofCECadequate.IfMongKokCECistobere-located,most
customers prefer to have the replacement site at YauTsimMong(86.5%),followedbyShamShuiPo(59.6%).Most customerswereof the view that the locationofthenewCECshouldbeconvenientfortravel.Assuch,proximity to MTR station (95.9%) and bus/minibusstation (74.5%) were both important considerationfactorstothenewCEC.
Memberswerealsobriefedonthe“Let’sSave10LWater”Campaign,launchedon17May2014,toencouragethepublictoestablishagoodhabitofconservingwater.TheCampaignisthedepartment’smajorwaterconservationpromotionalprogrammethisyear.
To take part in the Campaign, membersof the public can simply log on to thewebpageoftheLet’sSave10LWater–JointDeclaration (www.wsd.gov.hk/save10litres),sign the Commitment Certificate, and usewater wisely in daily life with reference tothewatersavingtipsonthewebpage.Eachparticipatinghousehold is entitled to receivea pair of complimentary flow controllers asa token of encouragement. Members wereexplained on the installation proceduresof the flow controller and a short videodemonstrating the installation steps of theflowcontrollerwereshown.
Water conservation cannot be achieved with theGovernment’s efforts alone, and the public’s support andadoption ofwater-savingmeasures aremost crucial to itssuccess. As such,memberswere appealed for joining theCampaign to help establish a water conservation culture.Watersavingtipswerealsointroducedtothemembersforhowtoconservewaterdaily.
In addition, public can register for participation in theCampaignthroughthepromotionbannerinthemainmenuofWSDMobileApp.Also,theWSDMobileAppuserscangetholdofthelatestinformationaboutwatersuspensioncasesandtemporarywatersupplymeasuresthroughsmartphonesfor making appropriate arrangements to cope with watersupplyemergencyincidents.
Waterlink • September 2014 • Issue 69
WSD wins the Green Innovations Awards and Sectoral Awards in the 2013 Hong Kong Awards for Environmental Excellence (HKAEE)
Event Review Updates
ENQUIRIES24-hour telephone enquiry hotline:28245000
Fax hotlines: 25193864 (forwatersupplyandgeneralmatters)
28027333 (forbillingandconsumershipmatters)
Website:www.wsd.gov.hk
E-mail address:[email protected]
Correspondence address:WaterSuppliesDepartment,ImmigrationTower,7GloucesterRoad,WanChai,HongKong(Fax:28240578)
Editor:PublicRelationsUnitWater Supplies Department
FreecopiesofWaterlinkcanbeobtainedfromthefollowinglocations:
• CustomerEnquiryCentresofthe Water Supplies Department
• PublicEnquiryServicesCentresofDistrictOffices/ HomeAffairsDepartment
AllWSDpublicationscanbebrowsedontheWSDwebsite.
The “Cherish Water Resources”Waterworks Installations DrawingCompetitionconcludedsuccessfullyatanawardpresentationceremonyheldon14June2014,followedbytherovingexhibitioninvariousdistrictsfromJuneto September. The competition wasdividedintotheOpenCategoryandtheSecondarySchoolCategory,attractingnearly 900 entries. The participantsuse “visual language” to spread themessageof“CherishWaterResources”skillfully,whichshowstheypossessanin-depthunderstandingofthe waterworks installations, water treatment process and waterresources.53winningentrieswerefinallyselectedbythecompetition’sadjudicationpanel.Theartworkswillserveasinvaluableresourcesforpromotingwaterconservation.
• WSDChiefElectrical&MechanicalEngineer,MrClementLEUNG(firstright),receivingtheGreenInnovationsAwardsfromtheHKAEE.
• WSDsetupanenvironmentalboothattheHKAEEexperiencesharingseminarstoshowcaseachievements.
• TheWSDreceivedaCertificateofMeritundertheGreenInnovationsAwards.
Certificate Presentation Ceremony for Water Conservation Ambassadors 2013/14 - Over 500 primary students pledged to serve as role models to conserve every drop of water
TheWSDhasbeenorganisingthe“WaterConservationAmbassadorSelectionScheme”sincethe2008/09academicyear.Theambassadorsbeingappointedwouldserveas rolemodels tohelppromotewaterconservationamongfellowstudents.
Over4,500students from35primaryschoolshadtakenpart in theschemethisyear,with523studentsselectedasWaterConservationAmbassadors.AcertificatepresentationceremonywasheldatYouthSquareinChaiWanon11July2014.LedbyDrCHANHon-fai,thenewambassadorspledged to savewater in theirdaily life,andalsokeepremindingtheirfamilymembers,schoolmatesandfriendstojoininprotectingthepreciouswaterresourcesonEarth.
“Quality Water Recognition Scheme for Buildings (QWRSB)” and “Flushing Water Plumbing Quality Maintenance Recognition Scheme (FWPQMRS)” benefit more than 1 million water accounts
Withaviewtoenhancingtheawarenessofbuildingownersonpropermaintenanceoftheplumbingsystemsintheirinsideservicessoastominimisethefrequencyoffailureandenhancewaterquality,theWSDlaunchedtheQWRSBandFWPQMRSin2002and2013respectively.
Certificatepresentationceremonyisheldannuallyinordertorecognisetheeffortofpropertyownersandmanagementcompanies,inpropermaintenanceoftheirfreshwaterandflushingwaterplumbingsystems.Thisyear,thecertificatepresentationceremonyfortheSchemeswasheld on 21 August 2014. As at the end of July, 3,888 and 1,000certificateshavebeenissuedundertheQWRSBandFWPQMRSwithmorethan1.17millionand190,000accountsbenefitedrespectively.
• DirectorofWaterSupplies, Mr.EnochLAMappealedintheceremonyforcommunity’sactiveparticipationandsupportonwaterconservation,andalsomakeeffortstosavewaterindailylife.
• DirectorofWaterSupplies,MrEnochLAM(middle),theChairmanofACRQWS,Dr.CHANHon-fai(secondleft),andtheChairpersonsoftheWorkingGroupsofACRQWSofficiatingattheceremony.
• Studentsfromvariousschoolssharedtheirwatersavingmethodspracticesindailylife.
• DirectorofWaterSupplies,MrEnochLAM(right)revealedintheceremonythatwell-maintainedwaterplumbingsystemswouldhelptocreateahealthyandenvironmentallyfriendlyenvironmentforwaterconsumption.HehopedthatpropertyownersandpropertymanagementcompanieswouldcontinuetheirsupportfortheGovernment’smeasuresforwatersupplymanagementandprotectionofwaterresources.
Water Supplies Seminar 2014 – Foster communication with Hong Kong citizens
With the aim to enhancecommunication with the public,the WSD holds Water SuppliesSeminar every year to introduceour latest services and projectsas well as exchange views andideas with the public on waterqualityandwatersupplyservices.Thisyear,theseminartookplaceat the Hong Kong Federationof Youth Groups Building on 3Septembercoveringthetopicof
“WSDMobileApp”,“FlushingWaterPlumbingQualityMaintenanceRecognitionScheme&MaintenanceandRepairofInsideService”and“VoluntaryWaterEfficiencyLabellingSchemeonFlowControllers”.
• ParticipantsenthusiasticallyraisedquestionsandexchangedopinionsintheQuestion&Answersession.Theirenquirieswerehandledonthespotorbyfollow-upactiontakenbyrespectiveWSDstaffaftertheseminar.
TheHKAEEhasbeenrecognisedbythecommunityasoneofthemostprestigiousandreputableenvironmentalawardschemesinHongKong.TheWSDreceivedaCertificateofMeritundertheSectoralAwardsaswellastheGreenInnovationsAwardsforitsproject“InlineHydroelectricGeneratingSystem”respectively.Theawardspresentationceremonywassuccessfullyheldon2May2014attheHongKongConventionandExhibitionCentre.Followingthepresentationceremony,WSDwas invitedbytheHKAEEtodisplaytheaward-winningprojectoftheGreenInnovationsAwardsintheirexperiencesharingseminarsinMay2014.
The use of Battery-powered Electromagnetic Water Meter to enhance flow measurement accuracy
• Battery-poweredElectromagneticWaterMeterinstalledonconsumer’swaterpipe.
Electromagnetic (EM) flowmeter operated on mains power supply have been used extensivelyforflowmeasurementinourwatersupplysystems. It isaprovenflowmeasurementtechnologyandisabletoachievehighaccuracyinmeasuringawiderangeofflowrates.Unlikemechanical flowmeter,therearenomovingpartsinEMflowmeter.Hence,theiraccuracywillnotbeaffectedbywearandtearandcanbemaintainedoveralongerperiodoftime.
Withtheprofoundimprovementinbatterylifeinrecentyears,battery-poweredEMwatermeters(onetypeofflowmeter)haveemergedintotherevenuemetermarketasanalternativetomechanicalwatermeters.WSDhasconductedatrialuseofEMwatermetersforsomeselectednon-domesticconsumerstoconcludethatitistechnicallyandeconomicallyviabletousetheminplaceofmechanicalwatermetersofsize150mmandabove.Asaresult,WSDhassetupaprogrammeforreplacingthisrangeofaged
mechanicalwatermeterswiththemoredurableandaccurateEMwatermeters.
Delegations
Delegation Date of Visit Location
TheHongKongInstitutionofEngineers–GeotechnicalDivision 24-5-2014 ConstructionSiteatTaiPoWaterTreatment
Works(ContractNo.:15/WSD/10)
TheCharteredInstituteofPlumbingandHeatingEngineeringHongKongBranch 5-6-2014 WSDHeadquarters
MarineandWaterBureau,Macau–WaterResourcesDepartment 11-6-2014 WSDShatinOfficesandLungCheungRoad
Mechanical&ElectricalWorkshop
BuraphaUniversity,Thailand–FacultyofPoliticalScienceandLaw 13-6-2014 ShaTinWaterTreatmentWorks
TheInstitutionofEngineeringandTechnologyHongKongManagementSection 12-7-2014 HydropowerPlantat
TuenMunWaterTreatmentWorks
CityUniversityofHongKong–DepartmentofBiologyandChemistry 15-7-2014 BiosensingAlertSystematSheungShui
WaterTreatmentWorks
ResearchInstitute,ShanghaiMunicipalEngineeringDesignInstitute(Group)Co.,Ltd. 18-7-2014 NgauTamMeiWaterTreatmentWorks
Interflow Visits
Duringthepastfewmonths,thefollowingdelegationsvisitedthedepartmenttoexchangeexperienceandknowledgeonthelatestwatertreatmenttechnologiesandwatersupplymanagement:
News on Customer Liaison Group (CLG)
69th Meeting
• Topic: 飲水思源、節水開源、 食水增源、污水還源 (Chineseonly) Champion&BestVisualImpactAwardfromOpenCategory
• Topic: 珍惜水資源 (Chineseonly) Champion&BestCreativityAwardfromSecondarySchoolCategory
• Thewinnersintroducedthecreativeidea
oftheirartworks.
