Waste Collection Reorganisation 13/12/2014 Plympton Chaddlewood
Plympton Erle Plympton St Mary Compton Moor View
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Core Milestones Distribution of cards W/B 8 th December
Stickers or tags put on every brown bin or bag W/B 5 th January
Introduction of new routes 19 th of January
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Collection Days Plympton Chaddlewood - Tuesday Plympton Erle -
Tuesday Plympton St Mary Tuesday Moor View- Tuesday Compton-
Monday, Tuesday, Wednesday
Proposed changes to collection points Around 1% of properties
in the city affected Majority of proposed changes are taking a
front collection to a rear collection All streets will be consulted
prior to any changes We would also like your input prior to making
any changes
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Plympton Erle Earls Mill Road 35-79 no vehicle access to rear.
Proposed move from front and rear collection to front
collection.
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Communication Campaign
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Letters to every household Stickers/tags on every brown bin and
bag Posters Street Corner presence Social media presence Time
banking community champions Project Octopus Voluntary and Community
Sector University
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Replacement bins All outstanding customers contacted via phone
or e-mail to confirm need and identify options i.e collection from
Prince Rock Details of residents waiting for garden waste bags
kept, with deliveries to be fulfilled prior to the start of the
2015 scheme Additional resources will now be allocated to clear the
backlog Introduction of collections from Prince Rock has been a
success, with around 10 collections a day taking place
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Improving the service Clear guidance and support to ensure
that: Bins and bags are returned to the correct location and lids
are closed after they have been emptied We minimise any spillage
while moving bins and bags We clean up any mess that we make The
service is taking this very seriously. Culture change will be
embedded prior to implementation of new routes
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New policy approach Policies currently being finalised prior to
delegated decision Produced with input from colleagues from
Enforcement, Legal Services and the Contact Centre Emphasis on:
1.Reducing side waste 2.Improving recycling 3.Getting bins off the
street Were looking to provide clear guidance and educate the
public regarding good practice
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Educating the public In the build up to and following the
introduction of new routes officers will be active in the
community, door knocking and educating the public Tags will be left
on bins which cannot be collected, ensuring clarity and providing
support for enforcement
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Assisted Collection Review Moor View - 600 Compton 300 Plympton
Chaddlewood 150 Plympton Erle 400 Plympton St Mary - 500
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Assisted Collection Approach Contact all Assisted Collection
Users asking them to reapply Neighbouring CouncilPlymouths Approach
Talk with user groups Utilise information from partners, staff and
other departments to identify legitimate users Engage with partners
to improve outcomes and support applications Train staff to support
service provision Contact outstanding Assisted Collection Users
asking them to reapply
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Contingencies All routes will have been tested by supervisors
and front line staff prior to implementation Additional Contact
Centre staff are already in place to manage any peak in calls and
support the communication campaign 4 vehicles will be on stand-by
if problems occur
