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TITLE:
Safety Report
PURPOSE:
To present to the Safety and Security Committee a report on the state of safety within Metro, including safety statistics, current actions, action plans on recomendations to audits, policies and other safety related information so the Committee may be kept up to date and informed.
DESCRIPTION:
To ensure that safety is the priority within Metro and that necessary actions and policies are implemented to enhance the safety of our employees and customers.
FUNDING IMPACT:
None
RECOMMENDATION:
To present the Safety Report.
Washington Metropolitan Area Transit Authority
Board Action/Information Summary
Action Information MEAD Number: Resolution: Yes No
Page 11 of 68
fff
Page 12 of 68
Washington Metropolitan Area Transit Authority
Annual Safety ReportSafelyMoving Metro Forward Safely
Safety and Security CommitteeApril 12, 2012
Page 13 of 68
PurposePurpose
• Provide the Committee updated information on Metro’s safety progress relative to:Metro s safety progress relative to:
• Annual Safety Report for Calendar Year 2011Annual Safety Report for Calendar Year 2011
• Safety Statistics• CY2012 YTD• CY2011
Metro shall instill a strong, unified and pervasive safety culture and thereby improve the safety of our employees,improve the safety of our employees, customers and communities we serve
- WMATA Chief Safety Officer January 2011January 2011
Page 14 of 68
2011 Key Performance Indicatorsy
• Customer Injury Rate (CIR) down 10 5%• Customer Injury Rate (CIR) down 10.5%
• Employee Injury Rate (EIR) down 11.4%
“(WMATA is showing a) strong commitment to addressing FTA’s concerns and to re-building a strong foundation to improved safety performance”
- FTA Safety Team Leader
Page 15 of 68
2011 Key Accomplishments2011 Key Accomplishments
• Metro has successfully resolved:
FTA State Safety Oversight Audit with 10 recommendations• FTA State Safety Oversight Audit with 10 recommendations
• 165 Corrective Action Plans (CAPs)
b d f d f l• Submitted 16 of 27 NTSB recommendations for closure, 59%
• 105 of the 108 open investigations, some since 2006
• 24 Category I Hazards (highest priority); 2 remaining
• 82% of all “safety hotline” calls by employees resolved
“O ll ( f t ) t d iti ”“Overall (safety) trends are positive”- TOC Chairperson
Page 16 of 68
2011 Key Accomplishments2011 Key Accomplishments
• Metro has successfully:
• Strengthened the relationship with TOC; partnering to resolve issues
• Trained over 5,000 employees and 3,400 contractors in Roadway Worker
Protection Program (RWP)
• Implemented Military Standard 882 to prioritize and rate hazards
• Conducted over 11 Internal Safety Audits (ISA); generating over 30% of
all new CAPs
• Increased SAFE staffing; 45% earned Transit Safety and Security
certification by U.S. DOT Transportation Safety institute
“(WMATA has made) substantial improvements (in safety culture)”(WMATA has made) substantial improvements (in safety culture)- Senator Mikulski
Page 17 of 68
Rebuilding the Foundationg
• Rebuilding Safety Culture• Leading the change• Creating safe reporting climate• Creating safe reporting climate• Setting new standards• Strengthening safety program
• Investing Strategically• Funding safety improvements
• Restoring Confidence• Restoring Confidence• Improving communications• Embracing oversight• Sustaining safety as top priority
Page 18 of 68
Rebuilding Safety Cultureg y
• On December 16, 2010, the Board of Directors adoptedOn December 16, 2010, the Board of Directors adopted the revised System Safety Policy that states WMATA shall comply with FTA regulation 49 CFR, Part 659, establishing following objectives:
• To avoid loss of life, injury of persons and damage or loss of property
T i ill i f i ll WMATA l• To instill a commitment to safety in all WMATA employees and contractor personnel; and
• To provide for the identification and control of safety p yhazards, the study of safety requirements, the design, installation and fabrication of safe equipment and surveillance of operational safety for facilities, systems, vehicles and equipment
“Pleased that the Board Members have taken the lead (on establishing safety oversight) in a public forum.”g ) p
- Mort Downey Chair, Safety and Security Committee
Page 19 of 68
Rebuilding Safety Cultureg y
• Increased safety staff by 54%• Increased safety staff by 54% – Two Safety Officers On-Call 24/7– Multiple presence at all major weekend “shut-downs”
Geographically deployed to field locations with varying shifts and days off– Geographically deployed to field locations with varying shifts and days off
• Obtained Transit Safety and Security certificate by U.S. DOT Transportation S f t I tit tSafety Institute
– 37 employees; most of any transit property – 73% reside in the Department of Safety
• Implemented new/revised policy standards and training– System Safety Program Plan– Incident and Accident Investigation Policy/Instruction– Hazard Management Procedures– Roadway Worker Protection Program
Page 20 of 68
Rebuilding Safety Cultureg y
C ti i th i t ti f WMATA’ S f t M t S t• Continuing the integration of WMATA’s Safety Measurement System (centralized system), including:– Hazard Management Index System and Procedure, MIL STD-882– Tracking the safety hotline and anonymous intranet reporting systems– Expanding safety reporting and analysis
• Implemented DriveCam on Bus Fleet
S h d h l bl l• Strengthened Whistleblower Policy
• Rolled-out Safety Communications Plan for customers and employeesy p y
• Working towards advancing Close Call Program with Labor Unions
• Moving towards Fatigue Risk Management SystemPage 21 of 68
Investing StrategicallyInvesting Strategically
• Launched largest Capital Program since original construction, $5 billion• $1 billion dedicated to NTSB,
safetysafety
• Maturing ProgramMaturing Program• FY2010 $383 M invested• FY2011 $611 M invested• FY2012 $917 M forecasted
Page 22 of 68
Investing StrategicallyInvesting Strategically
• Invested $1 Billion in capital improvements since July 2010• 70% CIP spending in three areas:
Vehicles/vehicle parts 43%• Vehicles/vehicle parts - 43%• Rail system infrastructure rehab - 18%• Passenger facilities - 11%
• Fulfilling NTSB Recommendations• $1 Billion to address replacement of 1000 series rail cars track$1 Billion to address replacement of 1000 series rail cars, track
circuits, power cables; ATC comprehensive analysis
Demonstration of new redundant train control monitoring system• Demonstration of new redundant train control monitoring system• Full system safety analysis
• Could reveal additional issues
Page 23 of 68
Restoring Confidenceg
• GM safety messages through ELT field visits• GM safety messages through ELT, field visits, intranet, weekly employee online communications
• Safety Culture Survey completed by 97% of all employeese p oyees
• Vital Signs Report to measure progress
• Improved TOC Relationship
Memorandum of Understanding– Memorandum of Understanding– Quarterly Briefing to Safety and Security
CommitteePermanent workstations within Safety– Permanent workstations within Safety Department
– Monthly meetings to follow-up/work together
• Strengthening local departmental and executive• Strengthening local, departmental, and executive safety committees
• Hosted the second Annual Champions of Safety Recognition Program which was attended byRecognition Program, which was attended by Deborah Hersman, Chair of the National Transportation Safety Board
Page 24 of 68
Our Work is not Complete.
A solid foundation has been established in
which to build upon. This foundation is vital inwhich to build upon. This foundation is vital in
continuing the development of a proactive
f t lt h l t M tsafety culture among each employee at Metro
as well as in restoring the public trust in regards
to overall safety of our system
Page 25 of 68
2011 Year End Performance2011 Year End Performance
Page 26 of 68
KPI: Employee Injury Rate 2011p y j y
10.00
8.00
6.00
Hou
rs
4.00
Per
20
0,0
00
2.00
P
CY2011 5 19 employee injuries per 200 00 hours
0.00
CY2011 - 5.19 employee injuries per 200,00 hours
2010 2011Page 27 of 68
KPI: Customer Injury Rate 2011j y
5.00
4.00
3.00
enge
r Tr
ips
2.00
Mill
ion
Pas
se
1.00
Per
M
CY2011 1 87 i j i illi i
0.00
CY2011 – 1.87 injuries per million passenger trips
2010 2011Page 28 of 68
2012 Year-to-DatePerformance Indicators
Page 29 of 68
KPI: Employee Injury Ratep y j y
Wh P f10.00
Why Performance Changed?
19 fe e emplo ee
8.00
• 19 fewer employee injuries than January 2012, a 37% decrease
6.00
0,0
00
Hou
rs
• Slips/trips/falls were the number one source of injuries2 00
4.00
Per
20
0
injuries• Followed by injuries
from motor vehicle accidents and
0.00
2.00
accidents and overexertion
Actions
2011 2012
Actions• SAFE is performing Body Mechanics training with the overall goal of reducing strain related injuries.• LSC Safety Newsletter development to highlight the overall injury trends and be proactive with identifying
the root cause of the injuries.Page 30 of 68
KPI: Customer Injury Ratej y
Why Performance5.00
Why Performance Changed?
• 10 fewer customer injuries4.00
rips
• 10 fewer customer injuries than January 2012, a 23% decrease
3.00
Pas
sen
ger
T
• Leading cause of customer injuries is slips/trips/falls
2.00
Per
Mill
ion
P
s ps/ ps/ a s
• Lowest Customer Injury Rate in 26 months. Mild 0.00
1.00P
winter contributing factor
A ti
2011 2012
Actions• Safety inspections at all Rail stations continue to occur on a regular basis to identify facility issues.• Safety messages on the PA system at Rail stations are focused on increasing customer awareness.• Safety communications campaign underway in an attempt to enhance our safety culture for customers.
Page 31 of 68
Corrective Action PlansCorrective Action Plans
171
1
146
2010
2011
27 22009
64
21
5
3
2007
2008
27
49
2005
2006
53
27
22004
2005
0 50 100 150 200 250 300 350
Closed Open Page 32 of 68
Hazard Resolution Matrix ofO C ti A ti PlOpen Corrective Action Plans
Frequency of Occurrence Hazard Categories
Catastrophic 1 Critical 2 Marginal 3 Negligible 4Catastrophic 1 Critical 2 Marginal 3 Negligible 4
A = Frequent 1A 2A 3A 4A
B = Probable 1B 2B 3B 4B
0 1
00
0 0
01
C = Occasional 1C 2C 3C 4C
D = Remote 1D 2D 3D 4D
b bl
1
24
19
8
28
14
16
29
E = Improbable 1E 2E 3E 4E
1A, 1B, 1C, 2A, 2B, 3A 2 Unacceptable – Executive Leadership with Chief Safety Officer
0 0 2 0
1D, 2C, 2D, 3B, 3C 79 Undesirable - Executive Safety Committee decision required
1E, 2E, 3D, 3E, 4A, 4B 17 Acceptable with review by Executive Safety Committee
4C, 4D, 4E 45 Acceptable without review
Page 33 of 68
Appendixpp
Page 34 of 68
Injury Rates Per 200,000 HoursOperations GroupsOperations GroupsJanuary – February 2012
Operations Recordable Injury Group Injuries Rate EmployeesBMNT 5 3.55 943BTRA 28 6.32 3,079,CMNT 6 3.95 1,030ELES 2 5.90 217PLNT 2 1 52 838PLNT 2 1.52 838RTRA 21 9.46 1,449SMNT 5 3.12 838TRST 6 6 91 470TRST 6 6.91 470
Totals 75 5.48 8,864
Page 35 of 68
Rail Passenger Injury Ratesg j y
2.50
2.00
1.50
n T
rips
1.00
Per
Mill
ion
0.50
0.00
Escalator Transit Facilities Occupants On-Board Page 36 of 68
Bus Passenger Injury RatesBus Passenger Injury Rates
144.50
12
3.50
4.00
ons
8
10
2.50
3.00
uti
ng
Col
lisi
ion
Tri
ps
6
1 50
2.00
50
r of
Con
trib
u
ate
Per
Mill
i
2
4
0 50
1.00
1.50
Nu
mbe
rRa
00.00
0.50
Other Collision Related 2011 Collisions 2012 CollisionsPage 37 of 68
MetroAccess Passenger Injury R tRates
60.00
50.00
40.00
n T
rips
20 00
30.00
Per
Mill
ion
10.00
20.00
0.00
Other Collision Related Page 38 of 68
Rail Vehicle IncidentsRail Vehicle Incidents
4
33
2
1
0
Derailment Collision Other Page 39 of 68
Bus Collision RatesBus Collision Rates
70.0
60.0
40.0
50.0
n M
iles
30.0
Per
Mill
ion
10.0
20.0
0.0
Preventable Non-Preventable Page 40 of 68
MetroAccess Collision RatesMetroAccess Collision Rates
50.0
40.0
30.0
n M
iles
20.0
Per
Mill
ion
10.0
0.0
Preventable Non-Preventable Page 41 of 68
Bus Pedestrian/Cyclist IncidentsBus Pedestrian/Cyclist Incidents
5
4
3
2
1
00
2011 2012 Page 42 of 68
Smoke and Fire IncidentsSmoke and Fire Incidents
40
30
35
25
30
15
20
5
10
0
5
Smoke Fire Page 43 of 68
SuicidesSuicides
3
2
1
00
2010 2011 2012 Page 44 of 68
Data TablesData TablesEmployee Injury Rates
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec AverageJan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Average2011 7.01 3.81 6.05 3.74 5.80 6.41 5.56 6.06 3.82 5.46 5.10 3.56 5.192012 7.25 4.56 5.86
OSHA Reportable Injuries x 200,000 / Actual Hours
Rail Passenger Injury RatesJan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec AverageJan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Average
2011 2.13 2.00 1.32 1.71 1.25 1.10 1.08 1.30 0.94 0.97 1.34 1.28 1.352012 1.57 1.08 1.33
Injuries x 1,000,000 / Passenger TripsInjuries Meeting NTD Reporting Criteria
Bus Passenger Injury RatesJan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Average
2011 1.72 0.93 3.38 2.59 2.01 3.33 1.88 1.32 2.69 1.75 3.02 3.86 2.392012 1.60 1.30 1.45
Injuries x 1,000,000 / Passenger TripsInjuries Meeting NTD Reporting Criteriaj g p g
SuicidesJan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Total
2010 0 1 0 1 0 2 1 0 0 0 0 0 52011 0 1 1 0 1 0 1 1 0 1 1 0 72012 1 0 12012 1 0 1
Bus Collision RatesJan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Average
2011 49.1 40.2 51.9 50.8 48.9 56.2 47.0 60.2 40.3 59.5 48.5 47.8 50.12012 49.2 47.1 48.2
C ll 000 000 / h l lCollisions x 1,000,000 / Vehicle Miles
Smoke IncidentsJan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Total
2011 8 4 4 5 15 24 19 21 4 5 6 6 1212012 3 3 6
Page 45 of 68
Data TablesData TablesFire Incidents
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec TotalJan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Total2011 11 4 4 9 8 10 1 2 7 3 2 5 662012 3 4 7
Pedestrians / CyclistsJan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Total
2011 2 1 2 4 3 1 1 2 0 0 1 0 172012 1 4 5
Total Reportable Rail Vehicle IncidentsJan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Total
2011 3 3 0 0 3 3 2 2 0 0 1 1 182011 3 3 0 0 3 3 2 2 0 0 1 1 182012 2 2 4
MetroAccess Passenger Injury RatesJan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Average
2011 16.45 10.55 14.63 32.12 27.41 16.72 53.96 22.53 11.65 34.54 17.60 17.70 22.742011 16.45 10.55 14.63 32.12 27.41 16.72 53.96 22.53 11.65 34.54 17.60 17.70 22.742012 5.92 11.69 8.82
Injuries x 1,000,000 / Passenger TripsInjuries Meeting NTD Reporting Criteria
MetroAccess Collision RatesJan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Average
2011 33.4 36.0 27.7 34.7 31.4 26.0 25.6 25.3 19.6 29.1 16.3 28.6 27.92012 20.3 25.7 23.0
Collisions x 1,000,000 / Vehicle Miles
Total WMATA Customer Injury RatesTotal WMATA Customer Injury RatesJan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Average
2011 2.08 1.66 2.16 2.21 1.69 1.98 1.65 1.43 1.67 1.46 2.08 2.37 1.872012 1.61 1.24 1.42
All Injuries (Bus, Rail, and MetroAccess) x 1,000,000 / All Passenger TripsInjuries Meeting NTD Reporting Criteria
Page 46 of 68
2011 Year End2011 Year End
Page 47 of 68
Status of 27 NTSB Recommendations
YEAR INCIDENT RECOMMENDATION STATUS
1 2006 Woodley Park Equip all WMATA rolling stock with roll back protection In-Progress
2 2007 Mount Vernon New QA process; proper wheel truing Completed w/ NTSB
3 2007 Mount Vernon New car procurement configuration management Completed w/ NTSB
4 2007 Mount Vernon Single point of responsibility within CENV; investigations Completed w/ NTSB
5 2007 Mount Vernon New written procedures; rail point face lubrication Completed w/ NTSB
6 2007 Mount Vernon Replace all #8 turnouts with guarded #8 turnouts In-Progress
7 2006 Eisenhower/DuPont Review and update Metrorail Safety Rules & Procedures Handbook
Completed w/ NTSB
8 2006 Eisenhower/DuPont Establish Systematic approach for audit checks Completed w/ NTSB
9 2006 Eisenhower/DuPont Perform periodic hazard analysis In-Progress
D l t h l f t ti l t f k10 2006 Eisenhower/DuPont Develop new technology for automatic alert of workers near tracks In-Progress
Page 48 of 68
Status of 27 NTSB Recommendations
YEAR INCIDENT RECOMMENDATION STATUS
11 2009 All Properties Modify physical exam and forms; sleep apnea Completed w/ NTSB
Establish program to identify operators at high risk for Completed w/12 2009 All Properties Establish program to identify operators at high risk for sleep disorders
Completed w/ NTSB
13 2009 Fort Totten Develop real time loss of shunt detection system In-Progress
14 2009 Fort Totten Develop program train control system performance Completed w/ 14 2009 Fort Totten Develop program, train control system performance p /NTSB
15 2009 Fort Totten Permanently remove Generation 2 track circuit modules Completed w/ NTSB
16 2009 F t T tt E h di t ib ti f t h i l b ll ti Completed w/ 16 2009 Fort Totten Enhance distribution of technical bulletins Co p e ed /NTSB
17 2009 Fort Totten Remove unnecessary communication systems In-Progress
18 2009 Fort Totten Conduct safety analysis of Automatic Train Control (ATC) In-Progress18 2009 Fort Totten Conduct safety analysis of Automatic Train Control (ATC) In Progress
19 2009 Fort Totten Based on analysis of ATC, develop and incorporate controls In-Progress
20 2009 Fort Totten Implement cable resistance testing Completed w/ NTSB20 2009 Fort Totten Implement cable resistance testing NTSB
21 2009 Fort Totten Work with TOC to address FTA Audit, 8 of 10 complete Completed w/ NTSB
Page 49 of 68
Status of 27 NTSB Recommendations
YEAR INCIDENT RECOMMENDATION STATUS
22 2009 Fort Totten Periodically review operational data Completed w/ NTSB
Completed /23 2009 Fort Totten Implement non-punitive safety reporting system Completed w/ NTSB
24 2009 Fort Totten Review hazard management program Completed w/ NTSB
25 2009 Fort Totten Remove all 1000 series rail cars In-Progress
26 2009 Fort Totten Ensure lead car on-board has event recorder In-Progress
27 2009 Fort Totten Develop program to monitor performance of recorders In Progress27 2009 Fort Totten Develop program to monitor performance of recorders In-Progress
Page 50 of 68
2011 Rail Passenger Injury Ratesg j y
3.00
2.50
2.00
n T
rips
1 00
1.50
Per
Mill
ion
0.50
1.00
0.00
Escalator Transit Facilities Occupants On-Board Page 51 of 68
2011 Bus Passenger Injury Rates
148.00
12
6 00
7.00
ons
8
10
5.00
6.00
uti
ng
Col
lisi
ion
Tri
ps
63.00
4.00
r of
Con
trib
u
ate
Per
Mill
i
2
4
1.00
2.00
Nu
mbe
rRa
00.00
00
Other Collision Related 2010 Collisions 2011 CollisionsPage 52 of 68
2011 MetroAccess Passenger Injury Rates
60.00
50.00
40.00
n T
rips
20 00
30.00
Per
Mill
ion
10.00
20.00
0.00
Other Collision Related Page 53 of 68
2011 Rail Vehicle Incidents
4
33
2
1
0
Derailment Collision Other Page 54 of 68
2011 Bus Collision Rates
70.0
60.0
40.0
50.0
n M
iles
30.0
Per
Mill
ion
10.0
20.0
0.0
Preventable Non-Preventable Page 55 of 68
2011 MetroAccess Collision Rates
50.0
40.0
30.0
n M
iles
20.0
Per
Mill
ion
10.0
0.0
Preventable Non-Preventable Page 56 of 68
2011 Bus Pedestrian/Cyclist Incidents
5
4
3
2
1
00
2010 2011 Page 57 of 68
2011 Smoke and Fire Incidents
40
30
35
25
30
15
20
5
10
0
5
Smoke Fire Page 58 of 68
2011 Suicides
4
3
2
1
00
2009 2010 2011 Page 59 of 68
2011 Data Tables2011 Data TablesEmployee Injury Rates
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec AverageJan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Average2010 5.18 7.94 4.03 6.38 5.79 6.82 4.39 5.72 7.76 4.59 6.36 6.24 5.862011 7.01 3.81 6.05 3.74 5.80 6.41 5.56 6.06 3.82 5.46 5.10 3.56 5.19
OSHA Reportable Injuries x 200,000 / Actual Hours
Rail Passenger Injury RatesJan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec AverageJan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Average
2010 1.15 2.46 1.08 1.11 1.53 1.23 0.99 1.46 1.12 1.32 1.74 1.09 1.332011 2.13 2.00 1.32 1.71 1.25 1.10 1.08 1.30 0.94 0.97 1.34 1.28 1.35
Injuries x 1,000,000 / Passenger TripsInjuries Meeting NTD Reporting Criteria
Bus Passenger Injury RatesJan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Average
2010 2.08 3.66 1.73 1.77 1.84 3.33 2.40 1.61 6.92 1.98 5.91 1.78 2.902011 1.72 0.93 3.38 2.59 2.01 3.33 1.88 1.32 2.69 1.75 3.02 3.86 2.39
Injuries x 1,000,000 / Passenger TripsInjuries Meeting NTD Reporting Criteriaj g p g
SuicidesJan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Total
2009 0 0 2 0 0 3 1 1 2 0 2 0 112010 0 1 0 1 0 2 1 0 0 0 0 0 52011 0 1 1 0 1 0 1 1 0 1 1 0 72011 0 1 1 0 1 0 1 1 0 1 1 0 7
Bus Collision RatesJan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Average
2010 42.9 64.7 37.5 49.6 50.0 48.5 45.3 50.3 52.3 47.9 55.2 43.3 48.52011 49.1 40.2 51.9 50.8 48.9 56.2 47.0 60.2 40.3 59.5 48.5 45.9 50.0
C ll 000 000 / h l lCollisions x 1,000,000 / Vehicle Miles
Smoke IncidentsJan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Total
2010 4 5 10 8 7 7 12 4 12 9 3 4 852011 8 4 4 5 15 24 19 21 4 5 6 6 121
Page 60 of 68
2011 Data Tables
Fire IncidentsJan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec TotalJan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Total
2010 6 9 10 11 8 10 4 4 8 7 4 5 862011 11 4 4 9 8 10 1 2 7 3 2 5 66
Pedestrians / CyclistsJan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Total
2010 1 0 1 4 3 0 0 0 0 0 0 2 112011 2 1 2 4 3 1 1 2 0 0 1 0 17
Total Reportable Rail Vehicle IncidentsJan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Total
2010 0 1 1 2 3 0 0 0 1 2 2 2 142010 0 1 1 2 3 0 0 0 1 2 2 2 142011 3 3 0 0 3 3 2 2 0 0 1 0 17
MetroAccess Passenger Injury RatesJan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Average
2010 26.18 22.06 21.57 31.55 48.11 46.48 34.47 38.84 24.61 14.45 25.50 20.53 29.822010 26.18 22.06 21.57 31.55 48.11 46.48 34.47 38.84 24.61 14.45 25.50 20.53 29.822011 16.45 10.55 14.63 32.12 27.41 16.72 53.96 22.53 11.65 34.54 17.60 17.70 22.74
Injuries x 1,000,000 / Passenger TripsInjuries Meeting NTD Reporting Criteria
MetroAccess Collision RatesJan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Average
2010 34.1 38.9 37.2 35.0 41.3 46.7 38.8 32.9 26.3 33.6 37.4 46.1 37.22011 33.4 36.0 27.7 34.7 31.4 26.0 25.6 25.3 19.6 29.1 16.3 28.6 27.9
Collisions x 1,000,000 / Vehicle Miles
Total WMATA Customer Injury RatesTotal WMATA Customer Injury RatesJan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Average
2010 1.67 3.00 1.46 1.54 1.97 2.25 1.69 1.78 3.43 1.65 3.49 1.49 2.092011 2.08 1.66 2.16 2.21 1.69 1.98 1.65 1.43 1.67 1.46 2.08 2.37 1.87
All Injuries (Bus, Rail, and MetroAccess) x 1,000,000 / All Passenger TripsInjuries Meeting NTD Reporting Criteria
Page 61 of 68
Description of MeasuresDescription of Measures
Employee Injuries and AccidentsEmployee Injuries and Accidents• Based on required OSHA reporting• Reportable employee accidents / 200,000 hours• Calendar year versus fiscal year• Calendar year versus fiscal year• Organization-level; does not impact current individual performance plans• WMATA-wide rate target by end of 2011 calendar year of 5.5 reportable
accidents / 200 000 hours; 2010 actual was 5 86accidents / 200,000 hours; 2010 actual was 5.86
Customer InjuriesBased on National Transit Database (NTD) reporting• Based on National Transit Database (NTD) reporting
• Key requirement – Transport away for medical treatment• Rail passenger injuries per million trips
O b d i f iliti l t• On board, in facilities, escalators• Calendar year 2011 target is 1.26 injuries
• Bus & MetroAccess passenger injuries per million trips• Major = collision related; Minor = all other• Calendar year 2011 target is 2.62 injuries
Page 62 of 68
Employee Injury RateEmployee Injury Rate
fEmployee Injury Rate: Normalized number of reportable injuries experienced per 100 employees, working the course of a normal yearnormal year • (Total number of reportable injuries x 200,000) / number of
hours worked = employee injury rate
Where an OSHA Reportable injury is work related and results in:• Medical treatment above first aid• Medical treatment above first aid• Loss of consciousness• Days away from worky y• Restricted duty or job transfer• Death
Page 63 of 68
Customer Injury Rate, RailCustomer Injury Rate, Rail
C t I j R t N li d b f t bl i j iCustomer Injury Rate: Normalized number of reportable injuries experienced by our customers per million passenger trips.
• (Total number of NTD reportable injuries x 1,000,000) / actual number of trips = customer injury rate
Rail Customer Injury Rate: Normalized (per 1 mil. trips) number of j y (p p )NTD reportable injuries experienced by our rail service customers who were:
• On board a “revenue” transit vehicle or were an intending/de-On board a revenue transit vehicle or were an intending/deboarded passenger within a transit facility excluding employees. Includes escalators, elevators, stairs, platforms…
Where an NTD reportable injury is related to the operation of our system and required immediate medical attention away from the scene for one or more personsscene for one or more persons
Page 64 of 68
Customer Injury Rate,Bus and MetroAccessBus and MetroAccess
Bus Customer Injury Rate: Normalized (per 1 mil trips)Bus Customer Injury Rate: Normalized (per 1 mil. trips)• Number of NTD reportable injuries experienced by our Bus service
customers
MetroAccess Customer Injury Rate: Normalized (per 1 mil. trips)• Number of NTD reportable Injuries experienced by ourNumber of NTD reportable Injuries experienced by our
MetroAccess Customers
Where the injuries are:Where the injuries are:• Collision related: Injuries requiring immediate medical attention
away from the scene due to a collision. (NTD classifies these as major – regardless of injury severity)
• Other on-board: Injuries related to the operation of a Transit Bus System, requiring immediate medical attention away from the Syste , equ g ed ate ed ca atte t o a ay o t escene. (NTD classifies these as minor – regardless of injury severity) Page 65 of 68
