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Value Added Service to Freight & Forwarding Business Warehouse Management By: Kayode Shanu (MBA, CIPS- Nig, CILT-UK) Logistics Excellence Manager

Warehousing VAS

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Page 1: Warehousing VAS

Value Added Service to Freight & Forwarding Business

Warehouse Management

By: Kayode Shanu (MBA, CIPS-Nig, CILT-UK)

Logistics Excellence Manager

Page 2: Warehousing VAS

Value Added Service in Warehouse Management

Warehousing Value-added ServicesWarehousing is basically to fulfill operational needs of keeping stock safely and ensure seamless process of inbound and outbound to satisfy customers or clients. Value-added services help optimize the supply chain management, create higher value and deliver products efficiently to customers. The services are the products which include:

Page 3: Warehousing VAS

Value Added Service- Products

Picking ServicePicking as a value added product is the package to ensure accurate and fast issuing of stocks in the warehouse irrespective of the volume, batches or description of the materials. This is achieved by installing automated systems that makes put away easy and accurate. Hence, picking becomes convenient to locate and issue out. Unlike so many warehouse without facilities to enable quick and fast picking of stocks.

Post-Mfg Services

PickingPut-away

ReceivingCross-Docking

Flow-Through

Staging & Shipping

Order Management

ERP System

Transportation Management

Warehouse Management

Packaging

Page 4: Warehousing VAS

Value Added Service- Products

Insurance ServiceInsurance Service is one of our value added services with which our client or customers’ materials are protected from losses. In case of any incidents like fire outbreaks, flood, hurricane etc.. as agreed in the terms of contract, the customer/client is assured that he will indemnified. This is because unforeseen situation (act of God) could happen anytime.

Page 5: Warehousing VAS

Value Added Service- Products

Quality Checking ServiceQuality Checking Service is the process by which we ensure that our client or customer’s products are properly screened, checked and certified okay for usage or consumption. We have high ultra modern physical and chemical laboratories with qualified quality control staff that check all materials with right specification before issuing out. With this cost of reverse logistics due to defects or damages is eliminated.

Page 6: Warehousing VAS

Value Added Service- Products

Order fulfillment and invoice printingOrder fulfillment and invoicing is the process by which our client products are put paid. With this service, our client customers will issued stocks after approval (i.e. confirmation of payment or within the set credit limit). This service is to turn products to cash or credit alerts for our clients in a very safe and convenient process.

Page 7: Warehousing VAS

Value Added Service- Products

Co-packing / Repacking service Co-packing and repacking service have become inevitable especially with

the competition in the market to win the shoppers. We have co-packing services for modern trade convenience packs to enhance easy pieces in smaller packs with most multi-nationals would not like to invest in the packaging process.

Our repacking process is also to salvage client products from total loss due to damages or defect.

Page 8: Warehousing VAS

Value Added Service- Products

Other Services

Labelling service

Bundling service

Stamping service

Gift packing

Barcode printing

POP display assembly

Price Ticketing

Kitting.

Page 9: Warehousing VAS

Value Added Services- Commercial Strategies

Advertisement (Print & Media)

Email marketing

Blogging

Client Engagements

Articles & Journals

Videos

Webinars

Discounting

Promotional items

Gifting.

Page 10: Warehousing VAS

Value Added Services- Performance Excellence

Indicators of high performance service culture are very key in assessing conduct and progress of a business entity. The warehouses will be run as a business entity to deliver assigned mandate. Here are the high performance service culture;

Profit & Loss report (Cost effectiveness)

Safe and Secured Warehousing

Responsiveness (Time)

Voice of the Customer (VoC): negative or positive

Positive Result on Warehouse KPI’s like

Warehouse utilization Inventory accuracy Order Cycle time Inventory turnover Order Picking accuracy

Page 11: Warehousing VAS

Value Added Services- How to develop and sustain Performance

excellence Training

KPI setting

Periodic evaluation

Continuous improvement projects

Assets optimization

External Audit assessment

Retreats

Team Bounding

Expertise advice from Consultant

Learnings and development

Page 12: Warehousing VAS