Margaret Petersen Internship
Margaret Petersen Internship
Walter Reed National Military Medical Center Nations Medical
CenterServing active military, retired military and dependants in
the Washington, D.C. area, across the country and around the
globeLargest military medical center in the United StatesProvides
care in 100 clinics and other specialtiesKnown for the first
destination in the continental United States for caring
forWoundedIll Those injured from global conflicts
WRNMMC Ophthalmology Department
11 Ophthalmologists1 Clinic Nurse Manager1 Surgical Nurse1
Clinic Manager4 Front desk staff1 Clinic Secretary 7 Corpsmen15
Technicians
WRNMMC Ophthalmology Department Services include:Comprehensive
OphthalmologyCataracts Corneal and external diseaseGlaucoma and
anterior segmentOculoplastics and orbital disordersPediatric
Ophthalmology/StrabismusNeuro-OphthalmologyRefractive Surgery/
Vision correctionUveitisVitreo-retinal conditions
WRNMMC Ophthalmology Department The ophthalmology clinic is
committed toProviding comprehensive, world-class care Latest,
state-of-the art equipment and proceduresThe ophthalmologists treat
a wide range of disease, both medically and surgically The patients
are pediatric and adult
WRNMMC Ophthalmology DepartmentThe clinic sees about 100
patients per dayAbout 14 patients checking in per hourEach
specialty Clinic sees 23 patients a weekProvider will have 20
minutes per patientBusy clinic that provides quality care to over
500 patients per week
WRNMMC Ophthalmology DepartmentInternship role:Help the front
desk staff be more productive Improve patient flow for the
clinic
WRNMMC Ophthalmology DepartmentTo achieve my goals I wrote two
Standard Operating Procedures (SOPs) Front desk staff Technicians I
also updated the existing clinic SOP
WRNMMC Ophthalmology DepartmentI used the following skills to
write the SOPs: Writing skillsCommunication skillsKnowledge from
various classesBusiness law Human resourceLeadership
WRNMMC Ophthalmology DepartmentSOPs will help the clinic staff
and leadershipUnderstand the clinic mission and visionDefine jobs
Ensure proper clinical dress attire is wornPractice professional
behaviorImprove Communication With patientsWith other staff
members
WRNMMC Ophthalmology DepartmentI learned that I am able to work
with people and encourage others to be a team player In a clinical
environment there a many different personalities and others may
perceive events and circumstances differentlyI have always enjoyed
working in a medical settingChance to not only help patients but
also work with staffUse my critical thinking skills when talking
and listening to patients and the staffIt is important that
staff:Understand their job description Are properly trained to do
their job Have the resources to do their job correctly and
efficiently
WRNMMC Ophthalmology DepartmentThe internship gave me a first
hand experience about leadershipPoor leadershipBrings down
moraleProduces poor communicationGood Leadership Creates positive
moraleEnables good communication
WRNMMC Ophthalmology DepartmentCommunication is a key to
leadership Open communicationLearn to listen to othersEncourage
others to talkAsk questions/clarificationSpeaking up in a
professional way to help others team membersNot talking downNever
assume that the other should know
Special Thanks toMarissa Weber M.D. And Walter Reed National
Medical Military CenterOphthalmology Department
