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Resource List 6.15.16
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Cart and Hand Truck Rentals
If you are planning on distributing materials, welcome packets or giveaways; or if you have equipment, product, signs or easels that will need to be moved throughout your conference. Cart-It can assist you. They provide push cart and hand truck rentals to assist with the set up or movement of your materials during your meeting or convention at the WDW Swan and Dolphin. Is it challenging for you or your staff to move materials, signage, easels and other meeting supplies at your meetings? Move all of this and more, while allowing your meeting or convention to be more successful and easier than you could have imagined. Your meetings will be more efficient and your travel staff will thank you for giving them the tools that they need to be more effective. Cart-It will deliver the carts and hand trucks directly to your meeting room or convention hall, when and where you need them. Flatbed carts, AV (audio visual) carts and hand trucks are rented for $25.00 per day per cart with a delivery/pick-up fee which is based on the number of carts that are ordered. Standard carts are 30”x60” for larger loads and for 24”x48” for smaller loads and ease of movement.
Chip Alyea Director of Operations
Toll free & fax: 877-227-CART-IT-0 (877-227-8480) Locally: 407-403-5934
Cell: 407-963-7886 Email: [email protected]
Web-site: www.cartitrental.com
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Computer & Office Equipment
In this age of innovative technology and telecommunications, the hospitality industry has encountered another new and exciting challenge—to assist professionals 24-hours a day, 7 days a week, handle pre-convention printing, and all equipment rentals. Every one of these essential convention requirements are handled through one central location, the 11th Hour Business Centers located in the Swan and Dolphin.
11th Hour Business Centers are capable of handling all your print material before and throughout your conference. You will save time and expensive shipping costs by sending your convention material beforehand. The Business Center can accept hardcopy or digital formats and has full binding capabilities. In addition, we can produce all of your signage and poster needs. The Business Center also has a full inventory of rental equipment, which is serviced 24-hours a day. The Business Center staff can assist you in choosing the correct equipment for your groups needs. The following equipment is available through the Swan and Dolphin Business Centers: Xerox Copiers, Fax Machines, Personal Computers, Laptop Computers, Laser Jet Printers, Cell Phones, 2-Way Radios, and Paper Shredders. No more 11th hour worries! 24-hour self-service access to the Internet, e-mail, and computer, fax, copy, print, and laptop stations are available at the Dolphin. Using a “master account card” or a valid credit card activates these 24-hour stations any time you need them.
Dolphin Wing Hours of Business Center & Shipping/Receiving
Daily 7:00 AM – 7:00 PM
407/934-4259 - 407/934-4884 Fax
Swan Wing Hours of Business Center & Shipping/Receiving
Mon-Friday 7:00 AM – 6:00 PM – Package Room Hours
8:00 AM – 5:00 PM – Business Center Hours Closed Saturday and Sunday
(Swan will be serviced by the Dolphin on weekends)
407/934-1370 - 407/934-4499 Fax
Andrew Magnus 11th Hour Business Center
321/689-3527 Cell Email: [email protected]
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Branding & Wall Clings
As of June 1 2014, any surface graphics or clings that will be adhered or attached to the walls must be installed by the 11th Hour Business Centers. 11th Hour printing capabilities allow them to provide unlimited solutions to make your convention/conference not only a success but an experience you & your company will not soon forget. As a full service company, 11th Hour has you covered from the design of graphics, and other materials, to the printing of your pieces and all the way through the installation.
Andrew Magnus
11th Hour Business Center 321/689-3527 Cell
Email: [email protected]
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Shipping & Receiving
11th Hour Business Center is available for the receipt, holding, and delivery of packages to guests in rooms, meeting spaces, and the exhibit halls. Convention and meeting materials should be identified with the name of the guest, convention/group name, and arrival date. All packages will be weighed upon arrival and handling charges will be assessed when they are delivered to the guest. Please take into consideration the appropriate wing to forward your materials. Convention & meeting materials should be identified as follows Packages shipped to the Dolphin Hotel: Attn.: ( Guest Name, Meeting, Arrival Date ) WDW Dolphin Hotel 1500 EPCOT Resorts Blvd. Lake Buena Vista, Florida 32830 Phone Number of Guest Packages shipped to the Swan Hotel: Attn.: ( Guest Name, Meeting, Arrival date ) WDW Swan Hotel 1200 EPCOT Resorts Blvd. Lake Buena Vista, Florida 32830 Phone Number of Guest Complimentary routing labels are available for your convenience. Please contact the business center to request these labels. All outbound shipping can be done through the business center.
John Comer 11th Hour Business Center
321/323-4079 Cell Email: [email protected]
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Destination Management Company
Hello Florida, Inc. is the exclusive Destination Management Company for the WALT DISNEY WORLD SWAN AND DOLPHIN. Established in 1986, the company has earned the reputation as Florida's finest full service destination management company, differentiated by detailed creative program development and quality execution. Services include: Meet and greet service to and from the airport Local transportation Décor and entertainment for on-property events Event floral and foliage Off-property events at Walt Disney World attractions and other locations
throughout Orlando Event photography Hospitality furniture Daytime tours to area attractions, shopping, etc. Golf and other sports-related outings Teambuilding events Advance and on-site discount ticket sales for Walt Disney World and other
attractions Companion and children's programs View their website at http://www.hello-usa.com/PUBLICSITE/services.html
Susan Frohnappel, CMP Senior Account Executive
Hello Florida! and Mears Transportation Group A Full Service Destination Management Company 3840 Vineland Road, Suite 200 | Orlando, FL 32811
Tel: 407.934.4684 | cell: 321.229.1221| Fax: 407.425.6156 www.hello-usa.com
www.mearstransportation.com
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Special Disney Benefits
The WALT DISNEY WORLD SWAN AND DOLPHIN is proud to be part of the Disney magic and provide you with exclusive access through the DISNEY EVENT GROUP. Imagine having all the creative talent, ideas and resources of Disney on your side as you plan your meeting. With your dedicated Disney Event Consultant as your doorway into the resources, products and creative solutions of Disney, your experience here will be seamless and simple. No more hassling with multiple vendors, your Consultant will coordinate everything you need. Your Disney Event Consultant manages the vast resources of Disney for you. Coordinating meetings with the various divisions of The Disney Event Group, they help you choose the right elements that fit your creative idea and your budget. From the development stages through execution of your meeting, your Event Consultant will be with you every step of the way.
Take Advantage of Special Meeting/Convention Tickets and Discounts
Whether your goal as a Meeting Planner is to increase attendance, reward employees, or to allow your attendees to make the most of their free time, there's no better way to bring the magic to life than with Disney's Meeting/Convention Theme Park tickets. Meeting/Convention Afternoon and Multi-day tickets are designed to fit any conference agenda. Contact your Disney Event Consultant to get a full list of offerings and to make ordering arrangements.
Please contact our Disney experts, who can offering you innovative solutions and a great return on your investment:
Erika Douglas Donna Dixon Senior Sales Manager Senior Sales Manager Disney Park & Event
Sales Disney Park & Event
Sales Phone: 407/934-6429 Phone: 407/934-6414
Fax: 407/934-1680 Fax: 407/934-1680
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Disney Golf
Recognized three times as a Gold Medal Resort by "Golf Magazine," the Walt Disney World® Resort offers tour-caliber golf. Disney’s Lake Buena Vista Golf Course Disney’s Lake Buena Vista Golf Course near the Downtown Disney area features a country club atmosphere with fairways that wind around pines, sparkling lakes and the pastel villas of Disney’s Old Key West Resort.
Disney’s Osprey Golf Course Disney’s Osprey Ridge Golf Course boasts dramatic fairways that run through forests of live oak, pine, palmetto, cypress and bay trees. It’s located near Disney’s Fort Wilderness Resort and Campground.
Disney’s Magnolia Golf Course Disney’s Magnolia Golf Course near Disney’s Polynesian Resort features elevated tees, spacious greens, tranquil water hazards and championship fairways populated with strategically positioned Magnolia trees.
Disney’s Palm Golf Course Disney’s Palm Golf Course showcases the natural beauty of Florida’s woodlands with sparkling lakes, tropical sand and native palms adorning masterfully designed fairways. Located near Disney’s Polynesian Resort.
Disney’s Oak Trail Golf Course Delight in this family-friendly retreat that’s home to an enjoyable 9-hole, par-36 walking course, located near Disney’s Grand Floridian Resort and Spa. Take aim at undulating target greens on a course for everyone.
Anna Lazorchak Alex Forsyth
Disney Golf Sales & Marketing Manager
Director of Sales & Marketing
Arnold Palmer Golf Management Arnold Palmer Golf Management P.O. Box 22947 P.O. Box 22947
Lake Buena Vista, FL 32830 Lake Buena Vista, FL 32830
Phone: 407/454-5001 Phone: 407/454-5000 Fax: 321/800-5781 Fax: 321/800-5780 Cell: 703/405-6264 Cell: 863/242-8851
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Electrical Most major productions and large general sessions have special electrical power and equipment requirements. Our exclusive electrical contractor, GES ELECTRICAL SERVICES, is available to provide estimates to you and your production company. Any supplemental electrical installations will appear as separate charges on your master account. As well, all additional electrical specifications which necessitate power being brought in to a temporary location, will require a special permit from the Building Inspector, and a stand-by electrician whenever the temporary system is energized. The cost of permits and labor will appear on your master account. Please note that bids from Disney Event Group or any other entertainment company do not include the charges for electrical installation and electrical equipment. This is an extra charge which will be added to your master account. If you should need a quote of the anticipated electrical charge, please don’t hesitate to contact me.
Zeljana Tintor Account Management Supervisor, Electrical
4805 Sand Lake Road Orlando, Florida 32819
Office: 407.370.4001 Cell: 407.757.4781
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Exhibits
Our preferred decorating company, GES Global Experience Specialists, is capable of providing every possible exhibitor or show management service from sophisticated signage and entrance treatments, to furniture and equipment rentals. GES representatives will work closely with you to develop your show's load in/out schedule and floor plan in compliance with the fire and safety requirements of the Reedy Creek Improvement District.
Hedy Watters Sales Manager
GES Global Experience Specialists Phone: 407/370-3883
Email: [email protected]
Zeljana Tintor
Account Management Supervisor GES Global Experience Specialists
Phone: 407/757-4781 Email: [email protected]
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Network Access and Internet Service
Take advantage of the most advanced Internet and networking services available at any hotel throughout the country. XpoNet has an unparalleled array of tools and resources in place to make your event a success. Our long-standing partnership with the Swan and Dolphin means we service and support some of the largest technology conferences in America right here at this hotel. Connect your conference attendees and meeting guests for success with custom technology solutions. Our reliable and robust wired and wireless networks are built to be “business-ready” and are backed by our fully trained Cisco-certified engineers and support staff. Experience our impressive attention to detail and devotion to customer service that makes it easy for you to captivate, inform and even excite everyone who utilizes the technology services you select throughout the convention spaces of the hotel. Some current offerings include: Gigabit Network Backbone
Up to 135 Mbps of available dedicated Bandwidth
Campus-wide Wireless CISCO Infrastructure, a b g and n radios
Multi-tiered Sponsoring and Messaging Opportunities
RFID
Campus-wide Digital Signage
Contact the on-location XpoNet representative for more detailed information.
Event Technology Managers
XpoNet at the Swan & Dolphin Office: 407/934-5106 [email protected]
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Interpretation ProLingo is a preferred vendor for simultaneous interpretation, as well as general language support services at the Walt Disney World Swan and Dolphin. ProLingo offers state-of-the-art interpreting equipment and top interpreters tailored to your event needs, conventions, and trade shows. Their continuous investment in the latest technology affords our clients the best interpreting equipment available anywhere, while their team of professionals sets them apart. The commitment and expertise of ProLingo’s experienced staff help your international meetings become successful events. As with all projects at ProLingo, a personal project manager will accompany you through every phase of planning and execution, leaving you with two free hands and worry free for the entire time. The best way to learn more about ProLingo is to simply request a proposal by calling 800-287-9755 or 407-658-2040. Your personal project manager will develop an interpretation package for your review, complete with
Notes regarding Interpretation for Your Special Event Interpretation Proposal and Complete Budgeting Guide Reference List Equipment Description Team Criteria & Performance Guidelines for Technicians Team Criteria & Performance Guidelines for Interpreters Project Management Outline
ProLingo’s staff is available 24 hours a day, 7 days a week, and as a local company can offer a full range of solutions for your meeting needs with little turnaround time required. ProLingo is headquartered here in Orlando, but also maintains locations in New York City, Dallas, San Francisco, Las Vegas, and Chicago, enabling them to efficiently serve clients holding meetings from coast-to-coast.
Stefan Brechtel Senior Project Manager
ProLingo Phone: 407/658-2040
Toll-Free: 1-800-287-9755 Cell: 407/451-9085 Fax: 407/658-9433
Email: [email protected] www.prolingo.com
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Interpretation
uniVerse Language Solutions™ specializes in a full range of high-quality language interpretation services, from translation of a one-page birth certificate to the coordination of multi-language, multi-venue simultaneous interpretation services for international conferences with thousands of international delegates. uniVerse simultaneous interpretation services allow you to have your message heard in conferences, meetings, international seminars and other venues. Simultaneous interpreters are skilled and experienced in listening to a message delivered in one language and interpreting the message in real time, making international communication possible in any setting. Conference interpreters work in pairs using state of the art simultaneous interpretation equipment to ensure the success of your event. uniVerse offers portable transmitters, table-top and fully enclosed booths, infrared, radio frequency and digital systems. Their capacity ranges from small two-language events to large multi-language meetings requiring thousands of receivers for the audience.
Giovanna Serrano Language Services Director
UniVerse Language Solutions Phone: 770/650-0010 Mobile: 504/228-8675
Email: [email protected]
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Presentation Services (PSAV)
Whether you are planning an intimate board meeting or an elaborate production, you
can count on Presentation Services experienced team to provide a full range of capabilities to help deliver your message through Video, Audio, Lighting, and Data Projection.
VIDEO Video and multi-media projection, plasma screens, replay systems, cameras and more to keep your image crisp.
AUDIO Clean, even sound for maximum impact. Speaker systems that don’t look intrusive in the corporate environment.
LIGHTING A well-lit presenter carries a more impressive presence. An imaginatively lit set creates drama and anticipation.
STAGING Everything you need to create a professional environment on stage. From stage sets to computerized teleprompter systems.
COMPUTER SYSTEMS A single notebook or a network across multiple rooms to manage presenter visuals. On-site cyber cafes and computer labs are available for training.
VIDEO AND AUDIO RECORDING A professional record of your event that can be distributed on CD-ROM or other media if required.
COMMUNICATIONS Nextel units and walkie-talkie radios are available.
CONFERENCE EQUIPMENT The breakout room details that keep a conference running. Whiteboards, flipcharts, podium microphones, video monitors and more installed with the same care as the high-tech systems in the General Session rooms.
RIGGING PSAV is the exclusive provider of Rigging for the Walt Disney World Swan & Dolphin
Hector Martinez Julius Santiago Director, Event Technology Director of Operations Presentation Services Presentation Services Walt Disney World Swan & Dolphin Hotel Walt Disney World Swan & Dolphin 1500 Epcot Resorts Boulevard 1500 Epcot Resort Blvd. Lake Buena Vista, FL 32830 Lake Buena Vista, FL 32830 407/939-5797 – Fax 407/939-5799 407/398-3806 Cell – Fax 407/939-5799 email: [email protected] email: [email protected] Travis Otterbacher Sales Manager Presentation Services Walt Disney World Swan & Dolphin Hotel 1500 Epcot Resorts Boulevard . Lake Buena Vista, FL 32830 407/939-5786 – Fax 407/939-5799 email: [email protected]
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Security
Tony Ayala Convention Security Manager
WALT DISNEY WORLD SWAN AND DOLPHIN 1500 Epcot Resort Blvd.
Lake Buena Vista, FL 32830 Phone: 407/934-4345
Cell: 407/319-2686 Fax: 407/934-4588
Email: [email protected]
The Swan & Dolphin Security Department is the exclusive provider of security services for all events at the resort. All pre-existing contracts (prior to March 1, 2008) with outside security vendors will be honored.
Please note: Armed security or off-duty law enforcement officers may only be allowed under unique and very specific circumstances. Please contact your Convention/Conference Service Manager before making a decision in this regard.
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Telecom
A successful meeting is all about communicating. With our state-of-the-art equipment and knowledgeable on-site staff, we can easily provide the resources and experience that will make your event a celebrated success. Our telecommunications services range from standard analog phones to multi-line digital phones with roll-up, transfer, conference and voicemail features to conference style speakerphones. Our talented team of technicians is ready and available to help create solutions for whatever issues may arise on-site. You’ll find our entire team is ready and willing to assist you in whatever you need. We are here to make sure that the telephony you purchase for your event will be an absolute success.
Taylor Hernandez Systems Analyst
WALT DISNEY WORLD SWAN AND DOLPHIN 1500 Epcot Resort Blvd.
Lake Buena Vista, FL 32830 Phone: 407/934-4579
Fax: 407/934-4269 Email: [email protected]
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Meeting Staffing Services
HES Staff LLC, specializes in meeting and convention staffing, providing local, experienced conference assistants to supplement meeting planner staff traveling to Orlando. Positions include registration (computer operators and manual), multi-task conference assistants, hospitality and information desks, directional’s, room and session monitors. Bi-lingual staff available in a variety of languages.
Luanne Copley HES Staff LLC
Phone: 407-423-7898 Fax: 407-855-9587
Email: [email protected] Web-Site: www.hes-staff.com
Shawn Emmert HES Staff LLC
Phone: 407-423-7898 Fax: 407-855-9587
Email: [email protected] Web-Site: www.hes-staff.com
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Custom Room Keys & Meeting Technology Services
CONVENTIONPLUS® provides custom-printed room keys for the WALT DISNEY WORLD SWAN AND DOLPHIN, for sponsor advertising, meeting theme reinforcement and product launches. CONVENTIONPLUS® also provides registration services for on-site badge printing and data management from supplied pre-registration and CRM data; session tracking and exhibitor lead-retrieval.
Dave Lehman CONVENTIONPLUS®, LLC
Meeting Technology with a Personal Touch Phone: 407/472-4676 extension 12
Fax: 407/472-4678 Cell: 407/625-4944
Email: [email protected] Website: www.conventionplus.com
Website: www.customroomkeys.com
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Web-Sites
For meeting planners and attendees: www.swandolphinmeetings.com This site is our main meetings site containing plenty of information about our resort as well as menus, detailed floor plans and capacity information. For Catering Menues/Functions: www.swandolphincatering.com This site features menus for large catered functions. For meeting planners and/or graphics artists/designers: www.swandolphininfo.com This site makes it possible for meeting planners and their staff to be able to download floor plans, photography, logos etc and also gives them pre-approved copy for their brochures. This site has a wealth of information. Check out the 360 photography page which includes 360 degree photography of virtually all of our meeting space as well as public areas. For catering affiliates: www.swandolphinmeetings.com/cateringaffiliates/ Affiliates can view suite floor plans, menus forms and more. For members of the media: www.swandolphinmedia.com For members of the media to acquire information and press releases about our hotel. For all guests / attendee’s: www.swandolphin.com This site does not contain meeting information. It is designed with the leisure guests in mind. Amenities and gifts: www.swandolphin.com/gifts For Restaurant Menu’s: www.swandolphin.com/menus This page contains links to all of the restaurant menus we have online. For Private Group Dining: www.swandolphin.com/privatedining Contains information about private group dining opportunities as well as menu and pricing info.
