Wal-Mart Stores Inc.

FFA English I

Presentation by

Alexander Schmidt

07-04-2002

“...we`re proud of what we`ve

accomplished; we´ve just

begun.“(Sam Walton)

Preview

1. History

2. Retail Divisions

3. Good.Works.

4. Culture

1. History

1962 Opening of firstWal-Mart store inRogers, Ark. by Sam Walton

1969 Company incorporated as Wal-

Mart Stores, Inc.

1972 Wal-Mart listed on NYSE

1991 Entrance of international market

1. History

1992 Death of Sam Walton

1997 Wal-Mart replaced Woolworth on

Dow Jones Industrial Average

1998 Entrance into the German market

2001 Biggest single day sales in history: $1.25 billion on the day after

Thanksgiving

• World´s largest retailer

• $217 billion in sales• More than 1.4 million associates in

nearly 4,500 units worldwide• More than 100 million customers per

week visit Wal-Mart stores

2. Retail Divisions

• Wal-Mart Discount Stores

- general merchandise

• Wal-Mart Supercenters

- combine grocery and a general merchandise department under one roof

2. Retail Divisions

• Sam´s Clubs- members-only

warehouse club

• Wal-Mart International- nearly 1,200 stores and

clubs- 300,000 associates- 9 countries

3. Good.Works.

• Operating globally and giving back locally• More than $ 190 million in 2000• Four parts:

- Community- Education- Environment- Children

4. Culture

Basic beliefs: - respect for the individual- customer service- striving for excellence

• Sundown Rule

get things done before sun goes down

• Exceeding Customer Expectations

try to be the best

4. Culture

• Ten-Foot-Attitude “...whenever you come within 10 feet of a customer, you will look him in the eye, greet him and ask if you can help him.“

• Every Day Low Prices higher earnings due to lower prices

4. Culture

• The Wal-Mart CheerGive me a W!Give me an A!Give me an L!Give me a Squiggly!Give me an M!Give me an A!Give me an R!Give me a T!What´s that spell?Wal-Mart! Who´s number one?The Customer!

Review

1. History

2. Retail Divisions

3. Good.Works.

4. Culture

“Sam's establishment of the Walton culture throughout the company was the key to the whole thing. It's just incomparable. He is the greatest businessman of this century.“

(Harry Cunningham, founder of Kmart Stores and CEO of S.S. Kresge Co.)