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Actual Savings
Estimated Savings
Activities
Location
NAICS
Complainant
Number
Date
Name Contact Phone Toll Free Email
Getty Images605 5th Ave S Ste 400Seattle, WA 98104
(206) 925-6753 [email protected]
432192
6/11/2013
Respondent(s)
Complaint
Seattle - Consumer Protection Division
Date Added Activity Type Activity
6/26/2013 Email to Complainant C 1st Letter to Complainant To:[email protected]
6/26/2013 Email to Respondent R 1st Letter to Respondent To:[email protected]
7/1/2013 Email from Respondent
7/1/2013 Email to Complainant C Additional Info Needed To:[email protected]
541920-Photographic Services
Assignee Wu, Andrew F
$0.00
$1,225.00
$0.00
Code Practice
316 Billing Issues
Practice(s)
Closed
Referral(s)Name Contact Phone Contact Phone Email
432192
CatalystComplaint Cover Page
Name Phone Day Phone Evening Email
Roger E Clough134 Stoneycrest DrMiddletown, CT 06457
(203) 997-5620 (860) 250-0166 [email protected]
1 of 2432192
Date Added Activity Type Activity
7/11/2013 Email from Complainant
7/11/2013 Email to Respondent R Info from Complainant To:[email protected]
7/16/2013 Email from Respondent
7/16/2013 Email to Complainant Csup Closing Neutral (C-NEU) To:[email protected]
7/16/2013 Email to Respondent Rsup Closing Neutral (R-NEU) To:[email protected]
7/16/2013 Resolution-UNADJUSTED
2 of 2432192
Description
We are a very small lawncare company in CT. On our website's employment page we used a template with a picture from an open source public domain repository made for wordpress. The one picture was just a close up of a handsahake. A few days ago we received a complaint letter from a Washington company Getty Images LLC. saying they held copyrights to the picture in the web template. We took the image down in good faith as soon as we received a complaint and apologized for the incident. Getty Images is now demanding $1,225.00for the one month the picture was up. The picture had no clear copyright or watermark and was taken from a public domain website. The demand seemed outrageous and after further research we discovered that this is the usual case with Getty Images. They post pictures in free repositories then threaten companies with lawsuit. They call it speculative invoicing. I was hoping you could look into this shady practice so future people are not taken advantage of. The following link is a forum of other peoples Getty stories, it is quite wrong. http://womeninbusiness.about.com/b/2011/08/23/getty-image-settlement-demand-letter-scam-or-for-real.htm
Also upon looking for the copyright in the governments database we found nothing, they provided no real copyright info. The image is called executive handshake and they say its from their taxi collection.
Thank You for the trouble.Roger Clough
Expected resolution details: Stop speculative invoicing.
Complaint Description
Catalyst Report
From: roger clough [mailto:[email protected]] Sent: Wednesday, July 10, 2013 11:47 AMTo: ATG MI Seattle CRCSubject: Re: 432192 : A notice from the Washington State Attorney General's Office
The comapny name is DW Burr 123 west st Simsbury,CT 06070The web address is www.dwburr.comThanks again so much for your time mediating this. I wasn't expecting such a quick response, its very much appreciated.ThanksRoger CloughIPM supervisorD W Burr landscape and design
AndrewW2 7/11/2013
432192
