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Eliminate Blame, Complaining, and Procrastination

If you have, then your organization is like most: Suffering from Blame, Complaining, and Procrastination. Nothing brings down morale like these common problems. They are extremely costly as goals are not met, factions are created, stress is increased, and our attitude toward each other, the entity we represent, and even ourselves suffers.

The solution is practicing Personal Accountability.Accountability and responsibility are put into action when we pause and ask better questions like “How can I adapt to the changing world?” “What can I do to develop myself?” and “How can I contribute today?” Immediately, our perspective changes in a forcefully positive way. When we think like this, we can effectively use our talent, skills, and time to solve problems, enhance relationships, and accomplish team and personal objectives. The automatic result is a stronger culture and enhanced morale throughout our organizations. Only then can we make great things happen.

Keynote speaker and facilitator presenting “Personal Accountability and the QBQ!” based on the best selling book

QBQ! The Question Behind the Question by John G. Miller

• “Why do we have to go through all this change?”• “When is someone going to train me?”• “Who dropped the ball?”• “When are we going to find good people?”• “Why can’t they communicate better?”• “When is that department going to do its job right?”• “Who’s going to solve the problem?”

Have you ever heard questions like these?

K r i s t i n L i n d e e nK r i s t i n L i n d e e n

QBQ! enables organizations, teams, and people to:

“We had excellent feedback on Kristin's QBQ! session. Some said it was the best presentation we've ever had! I thought the format was excellent with Kristin teaching, mixed with

interaction/discussion, QBQ! content on DVD, and the one-page handout. Great learning process! It was certainly beneficial to me.”

S. Hutt, CEO, Ashley Regional Medical

• Practice personal accountability at work and at home• Eliminate blame, complaining, and procrastination• Implement leadership at all levels• Increase communication between departments• Strengthen teamwork

• Improve morale• Create trusting relationships• Gain coaching/encouragement skills• Own and solve problems• Reduce stress

ADPAllstateAmerican Express AmeripriseAmes ConstructionAmway/QuixtarApplebee'sAramarkArkansas Poultry AssociationAT&TAventisBASFBausch & LombBayer Corp.BB&T BankBeazer Homes/MortgageBell CanadaBen Venue LabsBlue Cross of MNBlockbusterBristol Meyer SquibbBuild-A-BearCaldwell Banker RealtyCaremark RxCargill Inc.Carlson Co’sCarStarChandler, AZ public schoolsCIGNA HealthcareCoca-ColaConAgraConEdisonCountry Inns and SuitesCumberland County SchoolsDaimler ChryslerDallas, TX public schoolsDell ComputerDorsey & Whitney LawDCH Health System of AL U.S. Dep’t of DefenseDelaware InvestmentsDelmonte Animal HealthDMB HomesDorsey & Whitney LawDR HortonDuracell Ethicon/Johnson & JohnsonElectroluxEli LillyEquiFirst MortgageExpress PersonnelFarmers InsuranceFEDEXFederal Reserve BankFluidmasterFuneral Directors LifeGE Fanuc GenentechGeneral MotorsGeorgia PacificGeorgia PowerGlaxo Smith KlineGuidant Corp.Hewlett PackardHome DepotHormelHusqvarnaHudson's Bay Co.I.R.S.JazzerciseJ.C. PenneyJ&J/EthiconKaiser PermanenteKaplan LearningKB HomesKeller Williams RealtyKIA Motors

Killen, TX public schoolsKraft Foods KrogerLand ‘O LakesLifepoint HospitalsLockheed MartinLowe’s Home ImprovementManpowerMarchon Eyewear Mass Mutual MasterCardMayo ClinicMC Sporting GoodsMerck PharmaceuticalMelaleucaMethodist Hospital – HoustonMicrosoftMinnesota Mining & Mfg. – 3MMotorola PCSNationwide Financial/InsuranceNewport News VA Public SchoolsNicor GasNokiaNorth American TitleNovartis Pharmaceutical Oracle The Pampered ChefPapa John’s PizzaPapa Murphy's PizzaPfizer, Inc.Philip Morris USAPier 1 ImportsPillsburyPotlatch Corp.Publix SupermarketsPurdue PharmaceuticalPurdue UniversityPulte Corp.Provena HealthQualcomm Corp.Quebecor PrintingQuest DiagnosticsQwest Communications Rockbottom RestaurantsRadio Shack of CanadaRogers JewelryRoyal Bank of CanadaSafeway Corp.Schwan’s FoodsServProShea HomesSherwin WilliamsSimplotSmiths MedicalSonocoSprintStandard InsuranceSuperValu PharmaciesT-Mobile Taco BellTakeda PharmaceuticalTaylor Corp.Teleflex MedicalThriventTropical ShippingTropicanaUnited Van LinesUNUM ProvidentUpstate N.Y. Medical CenterVerizon Wireless/VerizonWachovia Wells Fargo Bank/MortgageWendy’s RestaurantsWeyerhaeuserWilsons LeatherWyeth LabsYUM Corp.

QBQ, Inc. is an organizational development firm based in Denver, CO that specializes in training on personal

accountability. The books, QBQ! The Question Behind the Question and Flipping the Switch ... Unleashing the Power

of Personal Accountability have sold over half a million copies worldwide in 20 languages.

QBQ! Clients What people are saying about QBQ!:

ABout QBQ, InC.

“QBQ! has added great deal to our company's approach to how we conduct business, placing personal accountability at the front and center of what we all do all day long when interacting with our cus-tomers, both external and internal ones.” Carl K., Director of Training. PGBA“When I attended the QBQ! workshop, I was very motivated and have vowed to living a life of personal accountability. I was very inspired to make significant changes, not only in my professional but also in my home life.” Kurt G., Supervisor, Allied Insurance“I have to tell you: WOW! The group absolutely LOVED the session! LOVED it! The group gave it a standing ovation! We're all back in the office now and QBQ is already becoming part of our cultural language. Thank you, QBQ!” Tim H., Faegre & Benson Law, Training Specialist

www.QBQ.com11368 nucla Street, Denver, Co 80022

303-286-9900 . 303-286-9911 (Fax) Email: info@QBQ.com

to schedule Kristin for your organization, please visit www.QBQ.com or email info@QBQ.com today.

For your Personal Accountability and the QBQ! session, QBQ, Inc. recommends Kristin Lindeen. As daughter of author John G. Miller, Kristin has been steeped in QBQ! material most of her life! Delivering practical content to client groups with a style that is energetic and fun, her QBQ! sessions are founded on effective adult-learning principles. Combining her Masters in Curriculum, Instruction and Corporate Training with multi-media tools, an excellent learning environment is created. Kristin's sessions range from a one hour keynote to a two to three hour interactive workshop.