Vodafone Toll Free Solution (VTFS)

Business Proposal

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Content

Toll Free Solution Overview 3

Feature List 4

TFS Advantages 5

Commercials 6

TFS Vanity Number Series 7

Service Support 8

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Toll Free Service - Overview Vodafone Toll Free Service (VTFS) can help you boost sales and improve customer service levels by providing your customers with a cost-free method to contact you.

It helps build a nation-wide corporate identity and provides all your customers to have free access to your number.

Toll Free numbers have become an integral part of businesses today; Customers rely more

and more on Toll Free numbers to make contact, queries and even transact business.

Toll Free Service subscriber is allotted a Toll Free Service number 1800-YYY-XXXX, where 1800 is the service level followed by a 3 digit number YYY which is the Vodafone Operator code and XXXX is the unique subscriber number.

VTFS service:

A Unique Single pan-India number for your Business or Customer service.

Accessible from all wireline / wireless phones.

Extending excellent accessible customer service has become a norm for Enterprises to grow

business. VTFS offers your target segment a convenient way to reach you free of charge.

VTFS is built on a state of the art IN platform offering a variety of routing features matching your specific needs.

VTFS enables you to manage a complete continuity of your business processes by carrying your voice traffic on a fully redundant network.

Toll Free Call Flow:

Customer dials the Vodafone TFS IN translates the

TFS Number to the call centre Toll Free Number

number based on logic defined

1800-123-5050

Customer Service Associate services the customer

022-66500000

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Features of VTFS

Features Description Benefits

Calls are routed to the Exchange Code Calls can be routed to destinations

Origin Dependent destinations based on the in a local area based on the exchange code.

region/circle/city of the Enables enterprises to provide localized service to

originating call. their customers

Time Dependent Calls will be routed based on

Allows the flexibility to dynamically route the calls

Routing time-of-the-day, day-of-the week, as per the business requirements. Enables to

(Date-of-Year/Time- and date-of-the-year. operate fewer destinations at non-peak

of-Day/Day-of-Week) hours/holidays.

Call Distribution Based on the call handling

The enterprise can define the number of incoming

capacities, the load can be

Criteria calls at the call centers as per the respective staff

balanced between the various

(Percentage/Quota) strength present at each.

destinations/access lines.

The caller is prompted to enter

Prompt & Collect the required digits and the call is Calls can be routed to the exact location as per the

routed according to the digits callers requirement.

entered.

Tele-service Routing Fax calls can be routed to the line Allows calls to automatically terminate on the fax

(Voice or Fax call) serving the Fax machine. machine.

Calls at the destination can be

Call Redirecting redirected through the following Calls get answered even if the specified

Services features - Call Forwarding - destination is busy.

Busy/ No Answer/Unconditional

Black Listing/ White Define numbers/ series which Control billing by only allowing or forbidding calls.

Listing will be forbidden/ allowed.

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Advantages of VTFS

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Commercials Standard charges for VTFS service: One time charges

1 Registration Charges Rs.5,000 Waived off

2 Refundable Security Deposit Rs.10,000 Waived off

3 Service Activation Fee Rs. 3,000 waived off

4 Vanity Number Charge Diamond Rs. 10,000

Platinum Rs. 7,500

Golden Rs. 5,000

Monthly Recurring Charges

1 Monthly Rental Rs.3,000

2 Vanity Number Charge Diamond Rs. 1,000

Platinum Rs. 750

Golden Rs. 500

3 Rate/minute Rs.2.40/ minute

The charges can be customized based on call volumes and call pattern.

VFTS Number Series:

1800 120 XXXX

1800 121 XXXX

1800 123 XXXX

1800 212 XXXX

1800 313 XXXX

XXXX is the unique number chosen by the customer.

Terms and Conditions

Service Tax extra as applicable.

This proposal is valid for 30 days from date of offer.

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TFS Vanity Number Classification

Category Logic Condition

0123

1234

Diamond a,a+1,a+2,a+3 a=0 to 6

a+3,a+2,a+1,a a=0 to 6

aaaa a=1 to 9

a000 a=1 to 9

000a a=1 to 9

ab00 ab=01 to 99, b=0

00ab ab=10 to 99

abba ab=00 to 99 ; ba = 00 to 99, ab = ba

abab a=0 to 9, b=0 to 9, a=b

aabb aa = 00 to 99, b = 00 to 99, aa=bb

Platinum aaab a=1 to 9, b=0 to 9, a=b

abbb a=0 to 9, b=1 to 9, a=b

a00a a=1 to 9

abba a=0 to 9, b=0 to 9, a=b

Xaaa a = 0 to 9, X = 1 to 8

Golden Xa,a-1,a-2 a = 0 to 9, X = 1 to 8

X,a-2,a-1,a a = 0 to 9, X = 1 to 8

a,a-1,a,a-1 a = 0 to 9, X = 1 to 8

0007

a007 a=0 to 9

0420

a420 a=0 to 9

0786

a786 a=0 to 9

7860

786a a=1 to 9

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Service Support At Vodafone, we ensure your evolving business needs are looked after at every stage

A Vodafone account manager ensures a single point of contact for all

your queries A dedicated implementation team configures the VTFS

Dedicated 24X7 telephonic support

o Call 55666 (Toll Free) from a Vodafone mobile phone

o +91 99200 55666 from any other phone (standard charges apply)

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