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VPI Empower 5.2-3a Product Management Release Notes

Release Date: August 12, 2011

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TABLE OF CONTENTS

1 OVERVIEW ................................................................................................................................... 3

2 INSTALL WIZARD ...................................................................................................................... 3

2.1 Install Wizard Enhancements and Corrections .............................................................................................. 3

3 NEW FEATURES ......................................................................................................................... 7

3.1 Export to Directory – Meta Data ........................................................................................................................... 7

4 ENHANCEMENTS AND CORRECTIONS ................................................................................ 8

4.1 User Interface .............................................................................................................................................................. 8

4.2 Voice Capture............................................................................................................................................................ 11

4.3 Screen Capture ......................................................................................................................................................... 12

4.4 Media Manager......................................................................................................................................................... 12

4.5 Event Center .............................................................................................................................................................. 14

5 KNOWN ISSUES ........................................................................................................................ 15

6 DOCUMENTATION ERRATA................................................................................................. 16

7 EMPOWER 5.2-3 BOM COMPONENT VERSIONS ............................................................ 18

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1 Overview These release notes are for the VPI Empower Suite 5.2-3a. Please note, to ease the plethora of version numbers in the product, we will start using the major released version plus a “-“ number to identify the Install Wizard releases . The individual components along with their specific versions are listed in the Bill of Material at the end of this document and can also be found in the Release Matrix that is kept updated and can be found on our “Downloads” page. These release notes function as an addendum to the 5.2 Release Notes that were provided upon initial launch of 5.2. Please ensure that you refer to these notes, as well as the release notes for 5.2-1 and 5.2-2 for a complete view of contents of 5.2.

2 Install Wizard There have been a few changes and enhancements to the Installer Wizard since the initial 5.2 release. As a reminder, starting with 5.2-1, the Install Wizard can now be used for most installation types:

New Installs

Single Server Installs

Multi Server Installs

Upgrades (from 5.1 to 5.2)

The Install Wizard performs the following functions:

Installs prerequisites

Runs component installers

Runs database scripts

Distributed as an ISO There are some exceptions where the Install Wizard cannot be used, however with this release, the number of these exceptions continues to be reduced. Please refer to the Install Wizard documentation for more details. This document includes information about upgrading existing Empower Servers.

2.1 Install Wizard Enhancements and Corrections

5.2-3a of the Empower Automatic Installer Includes the following new major component updates: (See sections below for details):

Vportal - 5.2.1.28

Voice Capture - 4.4.1.52

Media Manager- 1.1.6.64

For a complete list of the current components of VPI Empower Suite, please reference Section 7 – Empower 5.2-3a BOM.

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2.1.1 New Business Rules Requirement

With this new release, a new version of business rules has been released that requires Microsoft Visual Studio C++ 2005 Service Pack Redistributable. Depending on the customer’s level of Windows Update, this may be already installed. However, if not, you will see the following error.

If you encounter this error, please install the VC++ 2005 Redistributable, which is contained on the 5.2-3a ISO. For more information on this see http://www.microsoft.com/technet/security/bulletin/MS11-025.mspx

2.1.2 Upgrading system using non-default install locations

Please review this important Information regarding using the Install Wizard when upgrading systems not using the default install location C:\program files\VPI. (Trac 7227) Earlier versions of the Install Wizard did not correctly set registry settings when installing to non-default locations. Therefore when upgrading these systems, it will be necessary to review two locations and potentially make manual changes to the registry settings to ensure proper operation.

1) \\HLM\Software\Voice Print International, Inc\VPortal

The following registry keys need to be reviewed "BusRules InstallDir"

"DataPump InstallDir"

"LiveMonitor InstallDir"

"Retrieval InstallDir"

"Root InstallDir"

"SQLDataAdapter InstallDir"

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The above entries need to point to their respective install folders. Root needs to point to the folder that contains the Coaching and Tickers folder. For example, C:\Program Files\VPI for a standard install. Make any modifications necessary.

2) HKLM\SOFTWARE\Microsoft\Windows\Current Version\Uninstall

Each version of VPortal has a different GUID. Browse through the folder until the folder representing VPortal is found. The example below is for VPortal 5.2.1.27. The Install Location attribute needs to be set to the VPortal install directory. Locate the registry key for VPortal. Scan through the GUIDs until you find the one representing VPortal. Verify the Install Location entry points to the installed VPortal path. For example, C:\Program Files\VPI\VPortal or D:\VPI\VPortal. If it is not there, enter the missing

value.

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2.1.3 Other Install Wizard Enhancements and Corrections

Item Description

4789 SSL Support has been added the Screen Capture installer

6202 Corrected the issue on a Screen Capture Host Upgrades where multiple files of the config file were being generated.

7059 Added MediaManagerLinkPlugin to installer

6820 Changed the Default value for Disconnect Host on Fail from 1 to now be 0. Now if a file transfer failure occurs, the server will not require a restart to resume screen captures. In the worst case, a may be stranded on the host, but can be later retrieved. This default change is applicable when using the standalone installer as well as the Install Wizard.

6095 Voice and View now copy fbclient to system32 (system was incorrect).

6421 Synway file SHP_A3.dll removed from installer. This file prevented newer Synway builds of Voice from starting.

6518 EventCenter SMTP settings will now be preserved on upgrades.

7085 EventCenter Alarm settings will now be preserved on upgrades.

7080 Install Wizard now correctly identifies correct Media Manager scripts to run during installs/upgrades.

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3 New Features

3.1 Export to Directory – Meta Data

In Vportal 5.2.1.19, we released a new Export to Directory feature. In this release, we have extended this support to include meta data in addition to the media files that are being exported.

For more information on how to enable and use the Export to Directory feature, please refer to the 5.2-2 Release notes.

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4 Enhancements and Corrections

4.1 User Interface

Listed are changes since the last Maintenance Release of Vportal 5.2.1.19.

Item

Description

4613 Corrected an issue where the time was not working correctly when using a custom date picker.

5139 Corrected the Administration\Design\Search Grid capabilities. The “Visablity” Option from Static columns has been removed and changes are now saving.

6069 Added a "Sequential Playback" mode to local and remote playback.

6156 Corrected issue where data in Coaching Reports was displaying in US format when the customer machine was set to the UK format.

6311 Corrected an issue sometimes seen where previously deactivated agents were being associated with current audio captures.

6318 Added a warning message when an invalid date is entered in the Date Picker. Previously there was not warning to why no data appeared.

6327 Corrected issues where within the Message Recipient Reports: Active Messages were not separating groups properly

6360 Corrected an issue with Analysis Grid exports where the raw numbers/unformatted numbers were exported to Excel rather than the formatted numbers. Now the exported numbers have the same format as seen in the Analysis Grid.

6454 Users can now complete self evaluation on their own interactions or general performance.

6480 Corrected issue where Agent Evaluation widgets reported incorrect numbers of finalized evaluations.

6524 Resolved some overlapping display issues in the Agent Coaching Activity Trend Widget when setting the view by “week” and select date by “this year”.

6531 Removed unreleased Performance Widget- Scheduled Tasks Manager, as it is not complete and was not intended to be in 5.2.

6533 Corrected problem in Evaluations by Evaluator and Evaluator Evaluations Trend Widget where changing the evaluators in these widgets did not take effect.

6534 Corrected percentage format issues in the Agent Evaluation Status Trend/Evaluator Evaluation Status Trend widget.

6550 Corrected the issues where Evaluations Trend reports had QA averages over 100%.

6555 When exported to Directory, extraneous metadata was removed that had no external meeting.

6567 Corrected problem seen in Performance reports where changing a user from one group to another resulted in the user being in the same group multiple times.

6601 Corrected the issue where inactive groups were being included in widgets even though the "Include Inactive" option was not selected.

6606 Added a Legend on the Status Trend Widgets to indicate what the colored lines represent.

6607 Corrected an invalid warning when creating a Widget with a "View By: week” and “Select Date: last 12 months.

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6608 Corrected the problems in the “blue capsule” Ticker template where the metrics were reversed in row 1 and 2.

6609 Corrected the intermittent problem where the published ticker was not always matching what was created in the Ticker Designer.

6610 Corrected the issue with the Ticker Manager - Blue capsule template where 2nd tab has 3 labels which was causing row/column problems

6611 Corrected the problem where after completing a coaching activity, My coaching reports that the module was completed at 12:00:00 AM of the day it was completed regardless of time.

6612 Resolved the issue seen when adding a group evaluation status widget and you get a error message that “you can only select 20 nodes” when selecting groups on newly added widget.

6627 Added a “Redundant Logger” checkbox in the general details of a resource to exclude calls from redundant loggers in Interaction Assembly. This fix eliminates audio quality problems and echoes with out-of-synch audio-overlay from redundant loggers.

6630 Corrected the problem in the Coaching/messaging reports where selecting the 'Go' button gave an error and redirected to the wrong URL.

6677 Corrected the problem seen were the Evaluation by Question report showed the incorrect Averages for questions.

6678 Corrected the problem when printing an Evaluation Detail Reports where it was not accurately reporting when the evaluation form was auto-failed.

6684 Agent Evaluation status widget does not allow non super users to see/select any agents

6690 Corrected the issue where an evaluation could not be “committed”.

6694 Changed the default in the Group Evaluation Status Trend widget to be active groups rather than inactive groups.

6720 Corrected condition where some Group Metric's in tickers were not receiving data

6724 Changed the Out of the box User Configuration template to have the default audio search to be Today's Calls instead of Inbound Audio Calls under 5 secs - last 48 hrs

6744 Corrected the issue with the Data Pump where the SCData Configuration was being overwritten.

6754 Corrected issue where Interaction Date in Time Range filter on Quality reports did not filter data correctly.

6755 Correct issue where Interaction information was erroneously missing from the evaluation summary report

6766 The Interaction Detail Reports now have the expected columns and totals.

6816 Corrected issue where deleted Scorecards were still being seen as active.

6833 My Evaluation Tasks now correctly saves selected status preferences

6846 Corrected issues seen where My Evaluation Tasks widget where randomly loading incorrectly

6866 Corrected the problem seen where the Evaluation scorecard next to the evaluation form was not reflecting the accurate running total scores by section and skill.

6896, 7190

Fixed the issue with Scorecards and Coaching/Messaging reports where a user’s computer format is UK, and the time format was displaying as US.

6929 Corrected issue seem when exporting Reports in PDF/Excel shows US format when in UK time format

6930 Corrected issue in Admin Report where User List shows US time format when in UK time format mode

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6951 Make improvements to data maintenance in agObserverHistory function which has resulted in performance improvements when viewing history and status of Business Rules.

6976 Corrected the issue seen where standard business rules were not running when they were scheduled. Please Note: that rules that use the QA templates will need to be recreated to ensure this correction takes effect.

6988 Corrected the issue seen when using the hyperfilter to search for audio and including the autofail column in the search grid, data was never displayed.

7039 Corrected issues where the Avaya Current status reports (and possibly others) were not showing users that did not have historical data

7057 You can now successfully edit a comment in the media player without an issue.

7062 We have added the option to Sort Evaluations by Score

7088 Added support for UCCE data collection to accommodate some minor changes Cisco made to their database schema that broke our previous data collection process. Added a separate .config file to SQL Data Adapter for Cisco UCCE 8.0. The existing UCCE.config file is for versions 7 and earlier; UCCE8.config is for version 8.

7096 You no longer see an Error in Ticker Widget Group Picker

7118 Corrected the condition where you were unable to view data on a Scorecard for an agents primary group.

7122 Corrected the error seen when setting a date in Search Evaluations by Evaluator. Previously no results were returned.

7133 When using some versions of Excel, the Analysis Grid exports results in numbers storing as text cells in Excel due to an Excel configuration. If this happens, within Excel (depending on the excel version) this can be turned off with a global setting or on a case by case bases by changing the format from the “warning” message icon next to the cell itself.

7163 Corrected issue seen doing a search with the evaluators name as the criteria and selecting "prompt at run time" where the picker with evaluators names came up blank and then if you tried to use the search text box you get an "object reference error.

7168 Corrected the error seen when hitting the 'preview now' button after creation of a new interaction search with 'Start time' to prompt at run time.

7181 On the Flagged Media by type Widget, changed the left vertical axis title to be more specific “Number of Occurances”.

7191 Control charts now work correctly when 2 vportal servers are sharing a UNC physical path. Previously, an error was encountered.

7199 You can now successfully edit a comment in the media player without an issue. (Dup of 7057)

7207 The Agent Coaching Activity by Module and by Group widgets now display “failure” bars in red to better distinguish between the blue “pass” bars.

7211 We have added the ability to disable visibility of the heatmap, in the case where the customer is using an older version of Java than what is required for the heatmaps. If you want to remove the HeatMap tab, set the following to false in Web.Config: <add key="DisplayHeatMap?" value="false"/>

7194 Corrected the issue where some services could not run under npm-admin accounts.

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4.2 Voice Capture

Item Description

6033 Improved Auto Recycle feature for use with non NAS archive devices.

6246 When posting transactions to Firebird and SQL dbs, and posting to SQL fails, files get uploaded to MediaManager but there is no link in SQL to those files in the offline INI files.

6359 Fixed registering software IP phones with CMAPI when using TSAPI Multiple Registration channel manager

6363 Fixed Cloggerservice shutting down Smartworks events thread for no reason

6393 Corrected CloggerConfig 4.4.2.0 to add RAS Port information

6396 Corrected CloggerAudioRecovery from putting date imported as start date of calls that it imports

6412 Resolved ability to set RTP Routing - MT_RET_QUOTA_EXCEEDED

6444 Resolved CloggerService 4.4.1.34 deployed with Avaya Multiple Registration Channel Manager RTP time out

6485 Fixed Missing Recordings - TSAPI Channel stops recording on specific channel

6504 Users can now busy-out & release their phones without a VPI or AES restart requirement

6516 Added D-Channel support for EVT_SUPERVISOR_LIGHT_ON/OFF

6542 Fixed TSAPI - SQL Exception when running Voice 4.4.0.7 (AES 3.1)

6563 Can now see Terminal Unregistered Event in Avaya Multiple Registration Channel Manager

6564 Fixed Call terminating prior to completion – Avaya Voice Portal Agent Greeting enabled

6568 Updated Ericsson H.323 to support multiple TCP ports

6592 Resolved IPX protocol UI fields not initialized correctly

6633 Fixed registering with Multiple Registration Channel Manager to support Digital Phones

6705 Resolved Avtec - Clogger RTP Port Errors

6709 Corrected Nortel VoIP - Recordings Not Triggering

6715 Fixed Instant Recall Client - Interface Pop-Up Appears When Mousing Over Second Monitor

6725 Corrected use of OnPostNewScript to set Agent ID to associate user to capture via Agent ID

6739 No longer posts a row to the vpVoiceObjectsANI table if the ani value is NULL.

6790 Fixed non CDR calls not making it to vpdata.gdb

6875 Fixed calls being tagged with incorrect "numberdialed" data

6937 Added UI for Additional Ports settings of IPX H.323 protocols

6939 Improved CME Firebird DB management.

7002 Fixed offline DB records to read V_ISTURRETTRANS field correctly when re-loaded

7006 Cisco 8.5.1 – Added Multiple SIP Trunk support enhancement pointing at one logger

7011 Added TSAPI / Multiple Registration -> Security Code enhancement per station

7025 Added UI for Additional Ports setting of IPX SIP protocol

7026 Added UI for Non-Station IP setting of IPX Nortel Unistim protocol

7071 Corrected issues seen with Turret Service when multiple CDR records were generated within the same second and the end up with the same Call ID. This now longer will occur.

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4.3 Screen Capture

Item Description

4632 Corrected issue Filter by 'Unknown' Applications

4654 Resolved VBScripts and Event Center Exposed Classes

4992 Fixed System Tray icon to display error code for unknown status

4996 Resolved EventCenter Service starts pegging CPU at 70%.. and stays there even after shutting down all VPI apps

5328 Fixed Archive of Live Log so Compression Attribute is always set

5329 Resolved Popup errors when registering LogViewer without EventCenter COM object installed

5330 Fixed LogViewer COM object to use Apartment threading instead of Free threading

5332 Allow LogViewer to still run if EventCenter service COM object cannot be accessed

5347 Corrected VPIEVENT.MIB definition of logEventClientIP field using wrong spelling of INTEGER

5381 Fixed Access Violations in Service when firing events to client apps

5802 Implemented quick way to go back to "today"

6028 Fixed Nightly Log Maintenance Archive

6079 Fixed EventCenter leaking handles

6321 Implemented SMTP port to be configured in Event Center

6338 Resolved Screen Capture screen resolution error when set to 1440 X 900

6543 Fixed Screen Host Error message in Event Center- (Caught outer-level exception)

6781 Fixed Screen host missing small number of recordings

6843 Resolved Screen Host terminating with a .NET Runtime 2.0 Error

6981 Fixed screen host not recording Windows 7 workstation when display size is set to 150%

4.4 Media Manager

General Improvements:

Optimized NAS Plugin Remove File Processing and logging.

Improved Media Manager Link Plug in’s error logging and other miscellaneous functions.

Improved stability and control of threading

Enhanced overall performance of archive pending threads and event center logging

Note: Media Manager registry keys for the Archive Pending Queue processing MUST be removed with this release.

“ArchivePendingQueueSleepInterval”

“ArchivePendingQueueBatchSize”

Item Description

6066 CloudPlugin now returns correct Error values when access to cloud fails during a write attempt

6116

Fixed when a NAS and Cloud Plugin exist, files uploaded to Media Manager get stored on the NAS w/its default COS value and not the OnlineCopyCOS value

6130 Corrected ejecting DVDMirrors, failed to get handle to eject Slave device when it was busy

6204 Fixed Media Manager 1.1.6.11 database script not migrating data records

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6230 Fixed Media manager taking a long time to validate database, fileSize

6234 Implemented remove check for Legacy column in vpFile

6257 Fixed Media Manager client thread terminates issue, can't archive

6277 Fixed Media Manager Error - Cannot remove file

6411 Corrected more offline notification messages are sent than offline requests

6481 Resolved Media Manager high memory usage, errors, stops responding to clients

6519

Fixed satisfying offline requests, if an Online Plugin already had that file, MMSvc would generate an error indicating duplicate keys in the db but leaves that file on the disk

6520

Resolved satisfying offline requests, if an Online Plugin already had that file, MMSvc would generate an error indicating duplicate keys in the db but leaves that file on the disk

6526

Corrected Media Manager - DVD media becomes write protected after being ejected and then reinserted

6575

Corrected when CommandThread shuts down its now "threadpooled" Worker Threads, it needs to allow WorkerThreads to "terminate"

6578

Fixed database exception occurs, clearing out the db connection pool elements causes EAccessViolations

6620 Fixed StoreFile still getting upload mismatches

6622 Fixed MMUtilities 1.1.6.6 not updating registry for DB connection Windows 2008 R2

6625 Resolved MediaManagerLinkPlugin does not send Media full event notification

6644 Corrected MediaManagerLinkPlugin's Connection pool objects have SSL support disabled

6651

Fixed race condition when loading the SSL library causes either the ConnectionMgr or the MediaManagerLink Plugin to hang at start up

6652

Fixed issues where MediaManagerLinkPlugin keepalive processing caused weird file mismatches during upload

6672 Fixed Media Manager 1.1.6.18 Archive Pending Thread Error Archive Stopped on CloggerService

6673 Implemented Use local storage for archive pending when plugin available

6689 Optimized Processing of the database based archive pending queus to be able to handle millions of records.

6691 Improved debug error messaging when a throttle mechanism/condition has been encountered. A debug message is now seen every 15 minutes.

6692

Implemented Query to get Archive Pending Queue items if an Online Plugin is not available will generate an invalid query

6701 When adding new MediaManagerLinkPlugin DLL, default value for Connection Pool is now 100 (previously was 10).

6710

Corrected a db insert into vpFile or vpFileStorage fails due to duplicate key, don’t force a MMSvc restart

6726 Fixed Media Manager Link Plugin not matching the number of files archived to NAS plugin

6750 Improved efficiency of clearing the Media Manager archive pending queue.

6751 Fixed Media Manager 1.1.6.20 unable to create unique file name

6779 Implemented no need to check for existence of vpFileStorage row before deleting it

6780 Fixed MM not handling disruptions to database connections

6797 Correct the issue where the original IssuerGuid was not extracted and saved with the files meta datqa when it was archieve onto disk.

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6799 Corrected a condition where a termination was seen on a remote Site server during a Media Manager reboot.

6802 In case of db insert failure because of duplicate file guid, generate a new file guid and archive

6856 Improved system performance by reducing extraneous pending queue queries.

6857 Improved Media Manager performance.

6860 Fixed TVPMediaManager library not handling xmlBusy

6869 With no media manager plugins enabled, the system no longer reports an exception

6873 Corrected Error seen when moving Archive Pending Queue records from the Registry to the Database

6956 Improved efficiency of Mediamanager.sql update running on large databases.

6968 No longer have worker thread completion errors in normal event logging

4.5 Event Center

Item Description

4632 Corrected issue Filter by 'Unknown' Applications

4654 Resolved VBScripts and Event Center Exposed Classes

4992 Fixed System Tray icon to display error code for unknown status

4996 Resolved EventCenter Service starts pegging CPU at 70%.. and stays there even after shutting down all VPI apps

5328 Fixed Archive of Live Log so Compression Attribute is always set

5329 Resolved Popup errors when registering LogViewer without EventCenter COM object installed

5330 Fixed LogViewer COM object to use Apartment threading instead of Free threading

5332 Allow LogViewer to still run if EventCenter service COM object cannot be accessed

5347 Corrected VPIEVENT.MIB definition of logEventClientIP field using wrong spelling of INTEGER

5381 Fixed Access Violations in Service when firing events to client apps

5802 Implemented quick way to go back to "today"

6028 Fixed Nightly Log Maintenance Archive issue

6079 Fixed EventCenter leaking handles

6321 Implemented SMTP port to be configured in Event Center

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5 Known Issues

Item Description

6241 When using the Install Wizard to perform an upgrade, some custom services preserve the username and some reset it to the local system. Services that preserve username, but password is broken: VPI Voice VP Safe VPI Control Service VPI Media Manager

Services that reset the username to the local system account: VPI Business Rules Service VPI Datapump Service VPI Live Monitor Service VPI Retrieval Service VPI SQL Data Adapter Service

6291 When performing a fresh install, service accounts may not be properly applied. You need to manually verify the service accounts and, where needed, manually apply.

6275 SQL Backup component install fails on 64 bit Operating Systems

6497 In topologies where the SQL database is on a separate server, the Install Wizard cannot be used for an upgrade as it has an issue installing the db script

5012 Install Wizard cannot run from DVD. Files need to be copied to the server prior to running Installer

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6 Documentation Errata Please find the following important corrections for Empower Installation Guide, June 2011. These items will be incorporated in the next version of the guide.

Page 37 (4.11 View Scheduler) o Correction: View Scheduler is an application; it does not run as a service. It requires local

administrator rights when running. o Ignore the Service Permissions section and the Permissions section. These will be removed

in the next revision. o Ignore the System Registry section, including instructions to modify the registry when

using VPortal 4.x. The Empower Suite installs VPortal 5.x.

Page 48 (5.2.1 Installing windows media encoder) o Missing note: 32 bit Windows Media Encoder is required.

Page 50 (5.2.2.1 Configuring VPI Screen Capture) o Correction: The standard Screen Capture Configuration screenshot is wrong. The View

Server Transfer Port is 3104, and the value should be a “0”.

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Page 50 (5.2.3 View Capture Citrix Requirements) o Correction: This section should include references to Windows Terminal Services. We can

install with Windows Terminal Services as well. o Correction: “5.2.3 View Capture Citrix Requirements and Installation” should be “5.2.3

View Capture, Citrix or Windows Terminal Services Requirements and Installation”. o Add information: All steps must be performed on all Citrix Server(s) and Web Interface

Server(s) described in this section. If using Windows Terminal Services, go directly to “Installing Record Terminal Services”.

Note: If you have any comments, corrections or recommendations regarding the VPI documentation, please open a Trac ticket, email the &Docs distribution list, or report it to your VPI Support representative

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7 Empower 5.2-3a BOM Component Versions

The following components make up the Bill of Material for the Empower 5.2-3 suite of products upon initial GA release. Using the Install Wizard will ensure you have the most updated versions. Since components of this Bill of Material change frequently, please check the “Release Matrix” available to the VPI Support team prior to new installations or upgrades.

Component Version Number

General Components

Java Version Version 6 Update 13 or newer

Event Center 4.2.0.5*

SQL 2005 Version SP3, SQL 2008 (recommended) Express / Standard /Enterprise

Firebird 2.0.3

VPortal Web

General Components

Microsoft IIS (Web Server) 7.0

NET Framework Version 3.5 SP1

Silverlight 3.0.50106.0 or greater

VPI Components

VPortal 5.2.1.28*#

Business Rules Service 1.2.12*#

Datapump Service 5.2.1.8*

Live Monitor Client 5.2.3.0

Live Monitor Service 5.2.1.6*

Retrieval Service 5.2.1.13*

SQL Data Adapter 1.2.2.3

Media Player 5.2.1.7

VPTicker Client 1.0.11.0

VPUtil.dll (required to be signed) 1.0.0.11

Vportal Migrate 5.2.1.6

Media Manager

VPI Components

Media Manager Service 1.1.6.54*#

MMUtilities 1.1.6.11*

Plug ins

CloudPlugin.dll 1.1.6.9*

DVDPlugin.dll 1.1.6.9*

NASPlugin.dll 1.1.6.13*

Legacy2000_DVDPlugin.dll 1.1.6.7*

VRAcos Plugin 1.1.6.3*

DVDMirrorPlugin.dll 1.1.6.9*

MediaManagerLinkPlug.dll 1.1.6.21*#

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Component Version Number

Voice Capture

General Components

SmartWorks32 (X86 32bit O/S for Audio boards, not required for SoftRTP solutions) 5.4.0.796

SmartWorks64 (X86 32bit O/S for Audio boards, not required for SoftRTP solutions) 5.4.0.796

VPI Components CloggerService 4.4.1.52*

CloggerConfig 4.4.1.15*

CLogger Utilities 4.4.1.7*

VPIXML.DLL 4.4.2.1*

View

General Components

Windows Media Encoder, Hot fix required for Vista & Win 7 9.0.0.3352

VPI Components

Scheduler 1.6.0.30

View Client 1.6.0.1

VPControlService 1.6.0.0

VPSafe 1.0.6.3

Screen Capture Host Client 2.0.2.14*

VPUtil.dll (required to be signed) 1.0.0.12

FFMPED Dated 8/13/2010 1.0.0.0

Citrix/Terminal Services - RecordTS x86 (32bit) 2.1.4239-x86

Citrix/Terminal Services - RecordTS x64 (64bit) 2.1.4239-x64

Data Collector

Cisco UCCX Data Adapter 1.2.1.5

Avaya PC4 1.5.0.1

Avaya CMS 1.2.0

Genesys 1.2.0.0

Nortel Contact Center Mgr 1.0.0.9

Other Applications

Instant Recall 2.2.4.3*#

VP Append 2.0.0.10

VPClientTcp.dll 1.1.0.16

VPLogin 3.7.0

VPClient TCP (SDK) 1.1.0.15

*Indicates changes since 5.2-2 # Indicates changes since 5.2-3