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 New Rochelle, NY 10801 (914) 336-7900 [email protected] PA TRICIA M. DAMROW EXECUTIVE PROFILE Accomplished and ambitious executive with strong leadership and relationship-building skills. An experienced, results-focused Quality professional with a passion for building something new, particularly in a dynamic envir onment. Extensive years of cust omer experience management, progressive team leadership, budget management, and commitment to boosting performance through continual process impro vement. Desires a high-level management position in a professional corporate environment. SKILL HIGHLIGHTS  Quality Management –Program Management – Process Improvement  Project Management – Customer Experience Management – Results Focused TECHNICAL SKILLS  Microsoft Office – Word – Excel - Outlook – PowerPoint - SharePoint Data Management & Quality – Switching ( T andem) – Customer Support – Network Services  IT Security/Compliance Standards – Agile & Scrum Methodologies CORE ACCOMPLISHMENTS Project Management: Successfully implemented market-driv en quality standards, ISO9001 and TL9000, attaining both certifications on-time and within budget, retaining two multi- million dollar customer contracts. Project resulting in developing the processes and performance objectives to ensure continual improvement to servic e delivery and error-free software development. Program Design, Development, and Implementation: Spearheaded cross-divisional initiative to build an enterprise-wide program, establish quality delivery standards, and ensure the alignment of consistent standardized process and compliance to industry recognized standards. Results directly linke d company brand with Quality service and delivery . (ISO9001, ISO27001, TL9000, COPC, and PCI). Performance Management: Launched an internal audit program, training a cross-functional team to monitor compliance in accordance with estab lished quality standards. Program resulted in increased employee buy-in and accountability while improving greater overall visibility within core functional areas. EXPERIENCE VOLT INFORMATION SCIENCES Volt Information Sciences, Inc. comprises twelve (12) complementary businesses that offer customized talent (staffing), technology and consulting solutions to a diverse client base, both nationally and globally. 2009-2014 VP, Corporate Quality Management (Process Improvement)

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