Innovative mobile POS solution enables this leading hotel and spa to further improve guest service, increase staff productivity and enhance hotel operations.

Voyager1 helps the Langdale Hotel streamline operations and improve the guest journey

We want staff to spend longer at a table with a guest: allowing for

more interaction, and enabling staff to work faster and more efficiently. For example, not having to go back to the bar or kitchen with an order.

It’s definitely more efficient this way.

Recognised as one of the best four-star hotels in England’s stunning Lake District, the Langdale Hotel & Spa has a wide-ranging hospitality and venue management solution supported by Verteda that includes InfoGenesis™ POS for point of sale, the Visual One® PMS property management system and Eatec® for inventory and procurement – recently extended with the addition of a fully integrated Verteda Voyager1 mobile POS solution on iPads.

BackgroundPart of the picturesque Langdale Estate, the Langdale Hotel & Spa is located in the heart of England’s Lake District National Park. It offers four-star hotel accommodation along with the newly opened Stove Restaurant and Bar, which includes The Wine Room and Mezzanine, and Wainwrights’ Inn traditional Lakeland pub. Leisure and spa facilities include a swimming pool, gym, sauna and hot tub. The 35-acre estate also offers five-star self-catering lodges sleeping up to eight people, and 100 timeshare properties – with all guests, residents and non-residents welcome in the food and beverage outlets and leisure facilities. Many guests are regular and repeat visitors.

SECTOR: Hotels and Resorts

CLIENT: Langdale Hotel & Spa (Langdale Leisure Limited)

CHALLENGE: Deliver even better guest service; enhance staff productivity and operational efficiency front of house and through to the kitchen.

SOLUTION: Voyager1 mobile point of sale to complement and extend a longstanding Verteda-supported solution that includes InfoGenesis® POS software, Visual One® PMS and Eatec® inventory and procurement.

RESULTS: Food and beverage operations are more streamlined; staff work more efficiently and spend longer with customers, delivering outstanding service to further improve “the guest journey” at the Langdale Hotel & Spa.

Verteda Solution at a Glance:

We’ve had InfoGenesis POS software installed for a number

of years across all F&B areas, as well as Visual One PMS software.

InfoGenesis POS is running through all our Food & Beverage outlets. The Verteda team was

involved originally, setting up the touchscreen POS and reporting

behind the scenes.

‘Spending more time with guests’Open from breakfast until late, the Stove Restaurant and Bar serves traditional and contemporary British food in a relaxed setting, overlooking waterwheels and fells. Many dishes feature produce from the estate’s own Smokehouse, where items from local suppliers are hot or cold smoked. Turner continues, “The menu is a mix across the board, served Bistro-style: from lobster to burger, pizza and pasta. It’s ‘three-generational dining’ – from toddlers to Mums and Dads and Grandparents, while of course we also serve couples and corporate customers. In the previous restaurant, we had a couple of InfoGenesis POS terminals and decided for Stove we’d move onto

a mobile POS solution on iPads, fully integrated with our existing systems. We want staff to spend longer at a table with a guest: allowing for more interaction, and enabling staff to work faster and more efficiently. For example, not having to go back to the bar or kitchen with an order. It’s definitely more efficient this way.”

Increasing efficiency in staff operationsDesigned to be easy to set up and maintain, Voyager1 is a customer order-taking application that modernises and mobilises the functionality of existing POS systems. Running on mobile handheld devices and integrating with InfoGenesis POS, the application streamlines communication between waiting staff and kitchen or bar

Opportunities for change“We’ve had InfoGenesis POS software installed for a number of years across all F&B areas, as well as Visual One PMS software,” says Linda Turner, Hotel Manager at the Langdale. “Operationally, we have our main Reception area, three Food & Beverage outlets, a full country club and spa. Visual One runs throughout, from Reception and country club to back of house. InfoGenesis POS is running through all our Food & Beverage outlets. The Verteda team was involved originally, setting up the touchscreen POS and reporting behind the scenes.”

In customer terms, Turner says, “We can have up to 600 guests onsite at any given time. It’s a real

mix, including timeshare ownership: we have 100 timeshare lodges as well as 48 hotel bedrooms and 16 suites. That means different types of guest coming through: families, couples and some corporate customers.” In 2016, the Langdale Hotel updated one of its main Food & Beverage areas: “We relocated our Reception area, closed the previous restaurant and opened our new Stove Restaurant and Bar,” Turner says. “This is much bigger in terms of square footage. So it was a good time to look at the technology too, to find new ways to serve customers better, and get the best out of the space and our staff. We wanted to work the new space as effectively as possible.”

© Verteda Limited 2016

About VertedaOur innovative SaaS, hosted and on-premises IT solutions enable stadia and arena, entertainment venues, hotels and resorts, hospitality and foodservice to streamline operations and focus on costs: to increase workforce productivity, enhance guest satisfaction and maximise profitability in multiple area of operations including: event diary management, complete food and beverage operational management, point-of-sale (static, mobile, online), payments (cashless, contactless, online, queue busting), reservations, inventory and procurement, business intelligence and conference and events management. From our headquarters in Warrington, UK, and offices in Reading, Berkshire, we are the distributor of Agilysys InfoGenesis POS product throughout Europe, the Middle East and Africa. Our customers include Chester Racecourse, Lord’s Cricket Ground, The Belfry Resort & Spa, The Dorchester, The Lanesborough, The Landmark Hotel, The Maybourne Group including The Connaught, The Berkeley and Claridges.

Verteda Ltd, 250 Cygnet Court, Warrington, Cheshire WA1 1PP United Kingdom, Tel. +44 (0) 1925 401310

by automatically sending orders, enabling enhanced guest service with improved wait times, as well as increased table turns and less foot traffic. The net result is a more efficient and guest-focused experience. At the Langdale, five staff use Voyager1 on iPad Minis. “Our internal IT team enabled the Wi-Fi coverage, from a technical point of view, working with Verteda as it set up the mobile POS solution,” Turner says. “Each staff member has their own section, and each one has 20-25 covers. When you add the outside seating area, Stove has some 250 covers. But day-to-day, we’re normally working with around 100 covers. We may implement more iPads to cover the outside seating areas too.”

BenefitsTurner says, “As a company, Verteda is very good to work with, and its staff are extremely knowledgeable. They came onsite, clearly understood our business needs, and wanted to help us get the best from their products: to make sure that we get what we need for our business. For us, this is all about delivering outstanding guest service and delivering a great guest journey. For staff, it’s about improved efficiency, and for the business it’s about being as operationally efficient as possible. Staff can spend more time with guests, spending less time going back and forth. It’s all about improving the guest’s journey with us.”