Upload
others
View
2
Download
0
Embed Size (px)
Citation preview
Cognitive Experience Automation
Volvo Group
Saurabh ChaturvediEnd -2-End Architect
HCL Attila BalazsSolution Architect
Copyright © 2018 HCL Technologies Limited and Volvo Group | www.hcltech.com | www.volvo.com
Cognitive Experience Automationfor the 21st century enterprise
Balazs, Attila – HCL Technologies and Saurabh Chaturvedi – Volvo Group
3 | Copyright © 2018 HCL Technologies Limited and Volvo Group | www.hcltech.com | www.volvo.com
Agenda
▪
▪
▪
▪
▪
▪
4 | Copyright © 2018 HCL Technologies Limited and Volvo Group | www.hcltech.com | www.volvo.com
About HCL
5 | Copyright © 2018 HCL Technologies Limited and Volvo Group | www.hcltech.com | www.volvo.com
About Volvo Group – Our Client
▪ One of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines.
▪ It provides complete solutions for financing and service.
▪ About 95,000 employees
▪ Production facilities in 18 countries and
▪ Present and sell products in more than 190 markets.
6 | Copyright © 2018 HCL Technologies Limited and Volvo Group | www.hcltech.com | www.volvo.com
What history teaches us?
1.261.65
2.523.02
3.7
4.44
5.27
6.06
6.79
7.55
8.5
0
2
4
6
8
10
12
1850 1900 1950 1960 1970 1980 1990 2000 2010 2018 2050
BILLIONS OF PEOPLE
7 | Copyright © 2018 HCL Technologies Limited and Volvo Group | www.hcltech.com | www.volvo.com
Revolutionary technology changes are unpredictable
8 | Copyright © 2018 HCL Technologies Limited and Volvo Group | www.hcltech.com | www.volvo.com
What is Innovation?
9 | Copyright © 2018 HCL Technologies Limited and Volvo Group | www.hcltech.com | www.volvo.com
Volvo Group – The Innovator
12 | Copyright © 2018 HCL Technologies Limited and Volvo Group | www.hcltech.com | www.volvo.com
The 21st Century Enterprise Blueprint
Key Requirements from our Customers
Harness the powerof the Ecosystem
Alignment toBusiness Outcomes
Create WinningCustomer Experiences
Consume technologyas a Service
Operate Lean andenable business agility
HCL 21CE Services
Enterprise Digitalization‘Beyond Digital’ Services to BuildUnique Unified Experiences
Internet of Things“The IOTWorks” Smart Machines Solutionsto embed intelligence in asset value chains
Next Generation IT&OIntegrated NGIT&Oto create a multi-modal lean and agile IT Landscape
Autonomics & OrchestrationDRYiCE powered outcomes across
Business, Consumer, Employees and Smart Machines
13 | Copyright © 2018 HCL Technologies Limited and Volvo Group | www.hcltech.com | www.volvo.com
ENTERPRISE AI FOUNDATION
COPACognitive Orchestrated Process
Autonomics
SXService Exchange
powering the XaaS Enterprise
AIOPSZero-touch fully automated AI
driven Operations
IDEVSmart Development and
Testing for Digital Appications
TAOTransformation through
Autonomics and Orchestration
ADVANCED COGNITIVE SYSTEMSPREDICTIVE ANALYTICSMACHINE LEARNING
BAYESIAN MODELS
INDUCTIVE REASONING
NEURALNETWORKS
NLPROBOTICS
MACHINEPERCEPTION
EXPERT SYSTEMS
DEEPLEARNING
KNOWLEDGE MANAGEMENT
SPEECHRECOGNITION
PLATFORMSF O R D O M A I N - W I D ET R A N S F O R M A T I O N
TECHNOLOGY OPERATIONS
XAAS ENABLEMENT
APPLICATION DEVELOPMENT
STRATEGY &ROADMAP
PRODUCTSF O R S P E C I F I C A I A P P L I C A T I O N S
iAutomate A.I. POWERED INTELLIGENTRUNBOOK AUTOMATION
MyCloudHYBRID CLOUD ORCHESTRATION &
AUTOMATION
ServiceXchangeXAAS MARKETPLACE SUPPORTING AUTOMATION & ORCHESTRATION
XSMENTERPRISE-WIDE SERVICE MANAGEMENT
THAT IS CLOUD-READY
LUCYAI ENABLED COGNITIVE
VIRTUAL ASSISTANT
SATORICOLLABORATIVE KNOWLEDGE
MANAGEMENT FOR AN ENTERPRISE
GBP SIAM/ITSMACCELERATED SERVICES INTEGRATION
AND MANAGEMENT ON INDUSTRY PROVEN BEST PRACTICES
DXPCATALOG AGGREGATION ENGINE FOR
DIGITAL PRODUCTS/SERVICES
MyXalyticsPOWERFUL VISUALIZATION & ANALYTICS
INTO ENTERPRISE IT & BUSINESS
iCONTROLBUSINESS FLOW MONITORING AND
OPERATIONAL INTELLIGENCE
DRYiCE Autonomics and Orchestration Suite for the 21st Century Enterprise
15 | Copyright © 2018 HCL Technologies Limited and Volvo Group | www.hcltech.com | www.volvo.com
Experience Automation for the Volvo Group Dealership
World’s leading manufacturer of trucks, buses, construction equipment and marine and industrial engines with production facilities in 18 countries and selling product in 190 markets...
▪ Complex and heterogeneous environment of 300+ applications serving internal and external customers – dealers and Volvo Group employees
▪ Support is prone to human error
▪ Irregularities in user authorization for application access makes it difficult for audit compliance
▪ Labor intensive reporting to produce authentic information for the dealers and thereby impacting user experience
▪ Lack of acknowledgement or communication in case of access failure
▪ Lack of tracking/visibility into application accessibility data hampers business productivity
▪ Current process resolution time is high as it involves various geographically and organizationally dispersed groups
Volvo Group Challenges
17 | Copyright © 2018 HCL Technologies Limited and Volvo Group | www.hcltech.com | www.volvo.com
The Cognitive Orchestrated Process Autonomics (COPA) Platform
AI enabled cognitiveconversation brokerpowered with NLP &
Machine Learning
• Available anytime• Accessible through
social media channel
CognitiveAutomation
solution
Robotic ProcessAutomation solution& Machine Learning
Back-officefunctions
Middle-officefunctions
Front-officefunctions
RPA
COPA is a Cognitive Platform Solution of multiple tools and solutions to achieve end-to-end transformation of business processes
18 | Copyright © 2018 HCL Technologies Limited and Volvo Group | www.hcltech.com | www.volvo.com
Front Office Automation▪ Natural Language Processing▪ AI and Machine Learning▪ Unstructured Data
DRYiCE COPA Capability snapshot: The Unified Office
COPA enhances the User Experience through end-to-end process orchestration. It has the ability to understand human expectation and constantly learn and mimic more complex human tasks
Middle Office Automation▪ Cognitive; Judgmental decision
making▪ Patterned and Digital Data▪ Machine Learning
Back Office Automation▪ Rules driven decision making▪ Patterned and Digital Data▪ BPM & Transactional Automation
COPA is a radical reinvention of the transactional automation approach.
It offers full stack automation across the services, processes and IT landscape with one comprehensive solution.
DRYiCE AI & ML EngineDRYiCE AI & ML EngineSAP
RPA & ML Engine
19 | Copyright © 2018 HCL Technologies Limited and Volvo Group | www.hcltech.com | www.volvo.com
EXPERIENCE AUTOMATION FOR THE VOLVO GROUP DEALERSHIP
▪ No-Touch support for 80%+ requests▪ Zero lost business▪ Improved customer and dealer experience▪ Transparency & GDPR compliance▪ Intuitive for end user ▪ Nearly no training cost.▪ Short lead time to add new use cases.
20 | Copyright © 2018 HCL Technologies Limited and Volvo Group | www.hcltech.com | www.volvo.com
AI: Primary benefits to companies
19
10
12
14
12
7
8
8
7
2
15
10
14
10
12
11
9
9
8
17
16
10
11
8
12
8
8
8
Enhance products and services
Free up workers to be more creative
Optimize internal business operations
Make better decisions
Create new products
Optimize external processes
Capture and apply scarce knowledge
Pursue new markets
Reduce headcount through automation
Don`t know
Rank 1st Rank 2nd Rank 3rd
Source: IRPA AI 2018 - http://go.outsourcing.com/IRPA-AI/Cognitive_Orchestration_and_Process_Autonomics-Beyond_RPA
21 | Copyright © 2018 HCL Technologies Limited and Volvo Group | www.hcltech.com | www.volvo.com
Conclusion
22 | Copyright © 2018 HCL Technologies Limited and Volvo Group | www.hcltech.com | www.volvo.com
Diffusion of Innovation
23 | Copyright © 2018 HCL Technologies Limited and Volvo Group | www.hcltech.com | www.volvo.com
Ideas for Business Cases with Outcome Orchestration
Copyright © 2018 HCL Technologies Limited and Volvo Group | www.hcltech.com | www.volvo.com
Thank you! Have a successful journey!
Balazs, Attila – HCL [email protected]+31 63 014 3977
Saurabh Chaturvedi – Volvo Group [email protected]
25 | Copyright © 2018 HCL Technologies Limited and Volvo Group | www.hcltech.com | www.volvo.com
DRYiCE IS THE BEST ENTERPRISE AI SOLUTION FOR A REASON
26 | Copyright © 2018 HCL Technologies Limited and Volvo Group | www.hcltech.com | www.volvo.com
RECOGNIZED AS THE ‘BEST’ BY LEADING ANALYSTS & INDUSTRY BODIES
1. Leader in Everest Infra Automation, 2017
2. Leader in Zinnov Robotic Automation, 2017
3. Leaders in Gartner Magic Quadrant for Managed Workplace Services, Europe, 2017
4. Leader in The Forrester Wave™: Next-Generation Infrastructure Outsourcing, 2017
5. High Performer in HfS Digital Tech Consulting Blueprint, 2017
6. Winner’s Circle in HfS Software Product Engineering Blueprint, 2015
7. Leader in The Forrester Wave™: BPM Service Providers, 2016
8. Leader in IDC Digital MarketScape, 2017
9. Leadership Zone for Zinnov Digital Services in Retail, Dec 2016
10. Leader in Everest Life Sciences Digital IT, 2017
11. Leader in Everest Capital markets Application Outsourcing, 2017
Analyst Recognition
1. Alconics Best Innovation in RPA Award 2017
2. Alconics Best AI Innovators Award 2016
3. Alconics Best Innovation in NLP Award 2016
4. Industry 1st Verticalized User Experience index
5. Industry 1st Workplace Aggregation Application
6. Industry 1st Business Anywhere model
7. Industry 1st user behavior change management program
1. Amazon testimony of capability in providing Proactive Monitoring, Automation & Management of client’s cloud environment, 2017
2. Dell EMC Global GSI partner of the year 2016
3. MetricStream GRC Innovation Partner of the Year 2016
4. Dynatrace Most Innovative Development Partner 2016
Partner Accolades Industry Firsts
Evaluation How-to:
▪ Your feedback drives
SIG Event content
▪ By signing and
submitting your
evaluation, you are
automatically entered
into a prize drawing
Why?
From the App
1. Select Sessions2. Select Day3. Select Session S014. Click on Clipboard Icon
How?
COMPLETE &SUBMIT EVAL
Session # 1
HCL
Attila Balazs
Solution Architect
+31630143977
Volvo Group
Saurabh Chaturvedi
End -2-End Architect
Tweet: #SIGspring18
Download the App: sig.org/app
Cognitive Experience Automation
Thoughtonomy
Have an idea or want to present?
If yes, please take a moment and submit your name and idea here:
www.sig.org/present