volunteer? Q1 How long have you been a CASA · resume/sk ills Work with people Make a contribut ion for the... Fulfill a civic responsib ility Occupy my free time Other (please specify)

30.58% 37

42.15% 51

15.70% 19

5.79% 7

5.79% 7

Q1 How long have you been a CASAvolunteer?

Answered: 121 Skipped: 0

Total 121

Under 1 year 1 - 3 years 4 - 6 years 7 - 9 years 10+ years0%

20%

40%

60%

80%

100%

30.58%

42.15%

15.70%

5.79% 5.79%

Answer Choices Responses

Under 1 year

1 - 3 years

4 - 6 years

7 - 9 years

10+ years

1 / 80

CASA Annual Volunteer Survey 2014

7.44% 9

0.00% 0

21.49% 26

26.45% 32

47.93% 58

10.74% 13

Q2 Identify the society segment(s) thatrelate to you: (Select all that apply)


Total Respondents: 121

Student Intern P/TEmployee

F/TEmployee

Retired Unemployed0%

20%

40%

60%

80%

100%


Student

Intern

P/T Employee

F/T Employee

Retired

Unemployed

2 / 80


84.30% 102

14.05% 17

0.83% 1

11.57% 14

Q3 Identify the CASA Programs that youvolunteer for (Select all that apply)



# Other (please specify) Date

1 Life Long Links 9/10/2014 3:40 PM


3 Hanger 9/6/2014 6:36 AM

4 PC 9/5/2014 4:50 PM

5 Sometimes office help 9/5/2014 10:11 AM

6 LLL 9/4/2014 10:13 AM

7 The Hanger programs 9/1/2014 3:10 PM


9 CFIT 8/26/2014 7:27 PM

10 Hangers Teen Project 8/26/2014 6:54 PM

11 Volunteer recruitment table 8/26/2014 8:35 AM

12 Life Long Links 8/26/2014 8:33 AM

13 MFCF 8/25/2014 6:07 PM


Dependency &Neglect (D&N)

SupervisedExchange &Parenting TIme(SEPT)

Business OfficeSupport

Other (pleasespecify)

0%

20%

40%

60%

80%

100%


Dependency & Neglect (D&N)

Supervised Exchange & Parenting TIme (SEPT)

Business Office Support

Other (please specify)

3 / 80


29.06% 34

11.11% 13

41.03% 48

95.73% 112

31.62% 37

11.97% 14

14.53% 17

Q4 I chose to volunteer with CASA to:(select all that are applicable)




1 I wanted to volunteer with an organization that has an impact on the lives of children and can possibly broadenmy knowledge of the issue with children since i'm currently studying for Social Work.

9/10/2014 2:20 PM

2 Help children that are in need to have a better life 9/9/2014 9:53 AM

3 Gain experience as a social worker 9/7/2014 3:11 AM

4 Participate in the health of my community 9/6/2014 10:00 AM

5 Although those options are ones that might be picked, I like to think of myself as helping children find happinessin a situation that doesn't seem very good to them. I volunteer to advocate for these children because if Idon't,who will!!!

9/5/2014 10:51 AM

6 Help children/youth overcome challenges. 9/5/2014 10:33 AM

7 Work with kids in need 9/5/2014 10:13 AM

8 Fulfill a need where a need exists. 9/1/2014 4:08 PM

Developnewskills

Enhancemyresume/skills

Workwithpeople

Make acontribution forthe...

Fulfilla civicresponsibility

Occupymy freetime

Other(pleasespecify)

0%

20%

40%

60%

80%

100%


Develop new skills

Enhance my resume/skills

Work with people

Make a contribution for the greater good

Fulfill a civic responsibility

Occupy my free time


4 / 80


9 I see how many children don't have someone to look after their interests and I want to do what I can to help fillthat void.

8/27/2014 7:39 PM

10 Be a voice for a child 8/27/2014 1:35 PM

11 Represent children who otherwise lack a voice in the court system. 8/27/2014 11:30 AM

12 work with children 8/26/2014 4:09 PM

13 Impact the lives of children and families in a meaningful, long-term manner. 8/26/2014 1:07 PM

14 The greater good. 8/26/2014 9:42 AM

15 work in the field to which I am obtaining my degree 8/26/2014 8:45 AM

16 To follow a passion to assure children have the resources they need while living a rough time in their lives. 8/26/2014 8:39 AM

17 Help children that need a friend. 8/25/2014 5:06 PM

5 / 80


63.25% 74

31.62% 37

5.13% 6

0.00% 0

0.00% 0

Q5 As a CASA volunteer I use my skills andabilities to perform meaningful work.


Total 117

# Comment (Optional) Date

1 sometimes would be the best choice here. 9/8/2014 3:01 PM

2 I have not started to volunteering yet 8/26/2014 9:23 AM

StronglyAgree

Agree Neutral Disagree StronglyDisagree

0%

20%

40%

60%

80%

100%


Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

6 / 80


74.36% 87

19.66% 23

4.27% 5

1.71% 2

0.00% 0

Q6 I feel welcome when I come to the CASAFacility.


Total 117


1 Usually no one around. Never felt unwelcome, just not a particularly welcoming place. 9/5/2014 9:25 PM

StronglyAgree


0%

20%

40%

60%

80%

100%


Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

7 / 80


77.78% 91

20.51% 24

1.71% 2

0.00% 0

0.00% 0

Q7 CASA Staff are respectful to me.Answered: 117 Skipped: 4

Total 117


There are no responses.

StronglyAgree


0%

20%

40%

60%

80%

100%


Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

8 / 80


59.83% 70

31.62% 37

6.84% 8

1.71% 2

0.00% 0

Q8 CASA is considerate of my lifecircumstances outside of volunteering.


Total 117


1 While I understand the need for certain reporting requirements, I do feel that the volume of logging alltime/activites/calls/emails/etc., continual updates to peer coordinator, monthly reports, quarterly reports, after-meeting reports after-court reports, and so on has evolved to take greater importance than what should be ourcore responsibilities of spending time with the children and families and providing thorough, well-thought outCourt Reports. The time spent in non-family and non-court related activies has grown unwieldy, and the lack ofaccommodation for travel or other personal demands is very frustrating, especially when I've made every effort tocommunicate those rare circumstances to my peer coordinator and case supervisor with as much notice andadvance planning as possible. Also, there is no adjustment to monthly report due dates for holidays, which is lessthan considerate of volunteers' family time and obligations.

8/26/2014 1:07 PM

2 I have not started volunteering yet 8/26/2014 9:23 AM

3 I love CASA but when it comes to the training hours to complete each year the classes are mostly offered at nightwhich as a single parent is very hard to do, or they are on weekends which same as a single parent is hard to do.It would be nice if more things were offered during the day while children are in school - not during Spring breakweek or holidays.

8/25/2014 9:51 PM

StronglyAgree


0%

20%

40%

60%

80%

100%


Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

9 / 80


75.21% 88

19.66% 23

5.13% 6

0.00% 0

0.00% 0

Q9 CASA is an excellent place to volunteer.Answered: 117 Skipped: 4

Total 117


1 It is very hard emotionally. 9/5/2014 12:46 PM

2 While overall I agree with this and strongly believe in the mission and purpose of CASA, I do feel that anunhealthy amount of bureaucracy for the sake of bureacracy has crept into the mix.

8/26/2014 1:07 PM

StronglyAgree


0%

20%

40%

60%

80%

100%


Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

10 / 80


72.65% 85

20.51% 24

5.98% 7

0.85% 1

0.00% 0

Q10 I would recommend CASA to a friendas a place to volunteer.


Total 117


1 It's not for everyone....emotionally challenging and takes a lot of time and commitment 9/9/2014 9:53 AM

2 It depends on the friend. This is a committment to not be taken lightly and only some of my friends would really fit. 9/5/2014 1:52 PM

3 The time commitment has been the greatest challenge. 8/27/2014 7:39 PM

4 I would and I do. But I also include a more realistic assessment of the "administrative burden" involved than whatis given in the "official" information from CASA.

8/26/2014 1:07 PM

StronglyAgree


0%

20%

40%

60%

80%

100%


Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

11 / 80


35.04% 41

47.01% 55

16.24% 19

0.85% 1

0.85% 1

Q11 Continuing Education and Trainingopportunities at CASA are offered at a

variety of convenient times.Answered: 117 Skipped: 4

Total 117


1 I would think so, so far since I have read the emails I would concur that they become available mostly during theday. I would love to attend some classes but, at least to me, I cant because they become available when i'm inschool.

9/10/2014 2:20 PM

2 LLLinks' training is incorporated in our monthly mtgs. 9/8/2014 10:23 PM

3 Since I am retired, this is difficult to know from an overall perspective. 9/5/2014 12:22 PM

4 I have not yet had the opportunity to take any continuing education and training due to time constraints. 8/27/2014 7:39 PM

5 There aren't as many morning training opportunities. 8/27/2014 1:37 AM

6 Some of the more relevant classes are offered during the business week which make it difficult to attend. 8/26/2014 9:42 AM

7 Not enough experience yet to know 8/26/2014 8:30 AM

8 training classes are offered mostly at night which is hard for a single parent with no sitter. They are offered a loton Saturday's which same as a single parent does not work. A lot of classes were offered during the Springbreak week which a single parent can not do, or on holiday breaks from school. It would be nice if more classescould be during the day while kids are in school.

8/25/2014 9:51 PM

StronglyAgree


0%

20%

40%

60%

80%

100%


Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

12 / 80


29.06% 34

24.79% 29

36.75% 43

9.40% 11

Q12 I prefer trainings that are offeredAnswered: 117 Skipped: 4

Total 117

# Comments (Optional) Date

1 After 9:30 am but ending before 3pm, evenings after 5:30, or Sautrdays 9/9/2014 3:17 PM

2 after 5pm because of full time work 9/9/2014 9:57 AM

3 No preference 9/9/2014 9:53 AM

4 I travel from Denver, so I'm not as flexible 9/5/2014 10:37 AM

5 days are biggest concern since I cate for grandchildren on certain days 9/5/2014 10:13 AM

6 Very busy schedule, nothing good. Would prefer online training. 9/5/2014 9:49 AM

7 Any time during the week 8/28/2014 2:43 PM

8 Evening for me means after 5 rather than after 3. 8/26/2014 1:07 PM

9 I can usually attend. 8/26/2014 10:52 AM

10 a variety needs to be offered to allow for changing circumstances 8/26/2014 8:45 AM

11 Any 8/25/2014 7:00 PM

12 anytime 8/25/2014 5:06 PM

In the morning(8:30am til11:00am)

In theafternoon(11:30am til3:00pm)

In the evening(any time after3:00pm)

On a Saturday0%

20%

40%

60%

80%

100%


In the morning (8:30am til 11:00am)

In the afternoon (11:30am til 3:00pm)

In the evening (any time after 3:00pm)

On a Saturday

13 / 80


64.96% 76

33.33% 39

1.71% 2

Q13 I prefer trainigs that lastAnswered: 117 Skipped: 4

Total 117


1 really depends on the topic 9/5/2014 10:04 AM

2 This depends on the subject of the training. 8/26/2014 8:07 PM

3 again a variety of hours is helpful to allow for changing circumstances 8/26/2014 8:45 AM

1-2 hours in length 3-4 hours in lenght 5 or more hours inlenght

0%

20%

40%

60%

80%

100%


1-2 hours in length

3-4 hours in lenght

5 or more hours in lenght

14 / 80


43.59% 51

44.44% 52

11.11% 13

0.85% 1

0.00% 0

Q14 Continuing Education and Trainingopportunities are relevant to my CASA

volunteer responsibilities.Answered: 117 Skipped: 4

Total 117


1 I'm only familiar with training in LLLinks meetings 9/8/2014 10:23 PM

2 The added training for SEPT seemed excessive. 9/6/2014 6:39 AM

3 Sometimes 8/26/2014 8:07 PM

StronglyAgree


0%

20%

40%

60%

80%

100%


Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

15 / 80


96.58% 113

3.42% 4

Q15 Were you aware that CASA has aVolunteer Support Group that meets once a

month?Answered: 117 Skipped: 4

Total 117


1 I was aware of this however, I don't think it's talked about in the SEPT program enough if at all 9/6/2014 10:00 AM

2 I cannot attend since they meet during the day. 9/5/2014 12:56 PM

3 But I don't know the specifics, when, where, etc. 8/27/2014 7:39 PM

4 Most times are not conducive to participate while working a full-time job. 8/26/2014 1:07 PM

5 but /I have received no information about time and place 8/25/2014 5:16 PM

Yes No0%

20%

40%

60%

80%

100%


Yes

No

16 / 80


Q16 Provide additional educational topicsand/or general recommendations that mayimprove our program. If you have nothing

to add, type NO COMMENT in the responsebox.


# Responses Date

1 No Comment 9/10/2014 3:41 PM

2 NO COMMENT 9/10/2014 2:20 PM

3 Review different court hearings and the possible outcomes of each type of hearing 9/10/2014 1:12 PM

4 NO COMMENT 9/10/2014 7:40 AM

5 No Comment 9/9/2014 3:17 PM

6 no comment 9/9/2014 9:57 AM

7 I'd like more opportunity to observe a Casa in more than court setting, hear more personal experience, howsituations are handled, and be able to dialogue

9/9/2014 9:53 AM

8 No Comment 9/8/2014 10:23 PM

9 Some training was merely going over material available on the web as a paper and seemed a waste of travel timeand meeting time

9/8/2014 7:56 PM

10 No comment 9/8/2014 4:18 PM

11 no comment 9/8/2014 3:01 PM

12 No comment 9/8/2014 12:36 PM

13 no comment 9/8/2014 8:17 AM

14 No 9/7/2014 6:20 PM

15 No comment 9/7/2014 2:02 PM

16 Review the various types of court proceedings including different outcomes and orders. 9/7/2014 11:12 AM

17 No comment 9/7/2014 10:03 AM

18 Interplay among lawyers ,judges,case workers during a hearing . A lot goes on, much of it not audible. 9/7/2014 9:31 AM

19 No comment 9/7/2014 7:42 AM

20 No comment 9/7/2014 3:11 AM

21 no comment 9/6/2014 3:58 PM

22 No c 9/6/2014 10:00 AM

23 No Comment 9/6/2014 7:19 AM

24 No Comment 9/6/2014 6:48 AM

25 No comment 9/6/2014 6:39 AM

26 No comment 9/5/2014 9:25 PM

27 No Comment 9/5/2014 8:37 PM

28 Maybe invite professionals (caseworkers or GALs or therapists) to discuss what they would make CASAs moreeffective.

9/5/2014 4:55 PM

17 / 80


29 No 9/5/2014 2:39 PM

30 No Comment 9/5/2014 2:32 PM

31 No comment 9/5/2014 2:25 PM

32 No comment 9/5/2014 1:52 PM

33 I think some specific training related to military family issues and PTSD/TBI specifically in the military contextwould be great. I also attended the last DV training and think it would be great if CASA would show the entiremovie "We Were Warriors" for a movie night.

9/5/2014 1:48 PM

34 Have Support Group meeting on Saturday or after 5 in the afternoon, so those that work can attend. 9/5/2014 12:56 PM

35 working with angry men 9/5/2014 12:46 PM

36 no comment 9/5/2014 12:22 PM

37 Tips and techniques for how to work with our dysfunctional parents more effectively. 9/5/2014 11:52 AM

38 No comment 9/5/2014 11:21 AM

39 No Comment at this time. 9/5/2014 10:51 AM

40 No comment 9/5/2014 10:48 AM

41 none at this time 9/5/2014 10:43 AM

42 No comment 9/5/2014 10:40 AM

43 No comment 9/5/2014 10:37 AM

44 No comment 9/5/2014 10:33 AM

45 NO COMMENT 9/5/2014 10:23 AM

46 No comment 9/5/2014 10:14 AM

47 No comment 9/5/2014 10:13 AM

48 Would really appreciate some organized information about the legal process - how it works, and what part othersplay in determining outcomes.

9/5/2014 10:04 AM

49 NO COMMENT 9/5/2014 10:04 AM

50 no comment 9/5/2014 9:59 AM

51 No Comment 9/5/2014 9:49 AM

52 no comment 9/4/2014 11:07 AM

53 no comment 9/4/2014 10:15 AM

54 no comment 9/2/2014 9:27 AM

55 No Comment 9/1/2014 4:08 PM

56 No comment 9/1/2014 3:11 PM

57 NO comment 9/1/2014 3:06 PM

58 No comment 8/31/2014 11:01 PM

59 No comment 8/29/2014 4:44 PM

60 NO COMMENT 8/29/2014 9:07 AM

61 No comment 8/28/2014 2:43 PM

62 NO COMMENT 8/27/2014 8:25 PM

63 NO COMMENT 8/27/2014 7:39 PM

64 More training on resources for families and how to contact A refresher course on the court process and language 8/27/2014 1:35 PM

18 / 80


65 NO COMMENT 8/27/2014 11:30 AM

66 No comment 8/27/2014 8:39 AM

67 No comment 8/27/2014 1:37 AM

68 no comment 8/26/2014 9:05 PM

69 No 8/26/2014 8:59 PM

70 Please ensure that the case supervisors are providing adequate and appropriate supervision for the advocates.They shouldn't assume that things are going well, but need to MAKE time to check in with the volunteer on aregular basis.

8/26/2014 8:07 PM

71 No Comment 8/26/2014 6:56 PM

72 no comment 8/26/2014 4:09 PM

73 Added training on resources available (schools supplies, clothing, etc.) 8/26/2014 3:11 PM

74 As the deadline for turning in Court Reports has grown ever longer, my satisfaction with that process hassteadily declined. This, to me, gets to the heart of our responsibilities, and giving the Court a report that has*current, relevant* information is made much more difficult by having a 3-week lead time for 3 levels of review. Inall honesty, this time should be cut at least in half. If Court Reports are truly in such bad shape that they require 3levels of review and 3 weeks in which to do it, the CASAs are doing something wrong and the CASA organizationisn't providing the appropriate training and support to correct whatver that is. This is a huge impediment tofulfilling my role as a CASA in an effective and efficient manner.

8/26/2014 1:07 PM

75 NO COMMENT 8/26/2014 1:07 PM

76 n 8/26/2014 11:49 AM

77 No Comment 8/26/2014 10:52 AM

78 NO COMMENT 8/26/2014 10:46 AM

79 Provide a child psychiatric therapist to outline the issues of D&N kids & how those issues are addressed. 8/26/2014 10:18 AM

80 NO COMMENT 8/26/2014 10:08 AM

81 The court report really needs to be shortened. It is way too long. Judges and Magistrates simply do not have timeto read a 10 page report and I seriously doubt the care about out contact list. Three pages max with emergentissues and concerns/kudos is sufficient. Regurgitating the same stuff every report is counter-productive and takestoo much time as an advocate.

8/26/2014 9:42 AM

82 No comment 8/26/2014 9:23 AM

83 No Comment 8/26/2014 9:10 AM

84 no comment at this time 8/26/2014 8:45 AM

85 No comment 8/26/2014 8:39 AM

86 No comment 8/26/2014 8:38 AM

87 no comment 8/26/2014 8:37 AM

88 no comment 8/26/2014 8:33 AM

89 No comment 8/26/2014 8:30 AM

90 no comment 8/26/2014 8:22 AM

91 Considerations (research studies, etc.) when deciding whether to recommend placement with parents who maybe struggling somewhat vs .non-kin adoption

8/26/2014 8:13 AM

92 NO COMMENT 8/26/2014 7:47 AM

93 Myrna Kruckeberg's presentations were beneficial 8/26/2014 7:46 AM

94 No Comment 8/26/2014 7:30 AM

95 None 8/26/2014 5:25 AM

19 / 80


96 No Comment 8/26/2014 2:42 AM

97 NO COMMENT 8/25/2014 9:51 PM

98 Poverty and how it affects youth, 8/25/2014 9:25 PM

99 NO COMMENT 8/25/2014 8:37 PM

100 no comment 8/25/2014 7:51 PM

101 Coaching or workshops on writing court reports would be helpful 8/25/2014 7:24 PM

102 No Comment 8/25/2014 7:17 PM

103 no comment 8/25/2014 7:01 PM

104 No Comment 8/25/2014 7:00 PM

105 no comment 8/25/2014 6:46 PM

106 No comment 8/25/2014 6:18 PM

107 no comment 8/25/2014 6:09 PM

108 Child development and psychology of abusors 8/25/2014 5:50 PM

109 topic: available community resources [it's been covered, but the available resources change] 8/25/2014 5:33 PM

110 no comment 8/25/2014 5:28 PM

111 Foster care law adoption law 8/25/2014 5:16 PM

112 no comment 8/25/2014 5:13 PM

113 COMMUNICATION/CONVERSATIONAL SKILLS 8/25/2014 5:06 PM

114 NO COMMENT 8/25/2014 5:06 PM

115 NO COMMENT 8/25/2014 4:55 PM

116 No comment 8/25/2014 4:51 PM

117 No comment 8/25/2014 4:45 PM

20 / 80


89.09% 98

10.91% 12

Q17 In which program have you spent themajority of your volunteer time during the

last 12 months?Answered: 110 Skipped: 11


Advocacy SEPT0%

20%

40%

60%

80%

100%


Advocacy

SEPT

21 / 80


66.33% 65

25.51% 25

6.12% 6

1.02% 1

1.02% 1

Q18 My case supervisor provides thesupport and guidance I need to accomplish

my assignment.Answered: 98 Skipped: 23

Total 98


1 Previous, not the new Supervisor 9/10/2014 2:30 PM

2 My new supervisor will have had no personal experience as an advocate, I 'd prefer he did 9/9/2014 10:07 AM

3 My hours that I am able to volunteer do not match up with theirs so the emails I receive as helpful guidance getpushed aside and our communication is lacking because of it

9/7/2014 10:17 AM

4 I really enjoy working with my case supervisor as she provides good feedback and advise. 9/6/2014 6:52 AM

5 Very quick to response to emails and give me feedback 9/5/2014 2:36 PM

6 I'm very thankful my supervisors have been to sit down and write the reports with me. We could revise on thespot.

9/5/2014 1:07 PM

7 Just let me say that my supervisor is awesome!!! 9/5/2014 10:56 AM

8 As I have become more experienced, I need less guidance, but my case supervisor is there when I need it. Thewording of the survey needs to be updated to include reference to Peer Coordinators.

9/5/2014 10:46 AM

9 My Peer Coordinator has been exceptionally supportive and fantastic. 9/5/2014 9:53 AM

10 LLL program doesn't have case supervisors but rather CASA staff support so I've answered my questions assuch.

8/27/2014 8:35 PM

11 I have felt very supported by my case supervisor. She has always responded to my emails and calls. 8/27/2014 7:45 PM

StronglyAgree


0%

20%

40%

60%

80%

100%


Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

22 / 80


12 I have recently been assigned a different supervisor. 8/26/2014 8:23 PM

13 N/A 8/26/2014 7:03 PM

14 While I do feel that my case supervisor provides excellent support and guidance when I'm able to reach her, oftentimes I am not able to reach her and phone calls or emails go unanswered. I also feel that the peer coordinatormodel has introduced some unhealthy distance between the case supervisors and the CASAs.

8/26/2014 1:28 PM

15 I've had good and not so good supervisors. 8/26/2014 10:25 AM

16 I love Lois and Marilyn! 8/26/2014 9:50 AM

17 Terry is amazing. 8/26/2014 9:13 AM

18 I am answering this as if you mean "peer coordinator"...which is what I THINK this means. 8/25/2014 5:21 PM

23 / 80


53.06% 52

31.63% 31

14.29% 14

1.02% 1

0.00% 0

Q19 My case supervisor sufficientlyprepares me for the court experience.


Total 98


1 Previous, there has not been enough contact regarding the case with new supervisor due to personal reasons ofmine and needing to drop the case prior to her taking over.

9/10/2014 2:30 PM

2 Not sure any supervisor could truly prepare us. I've found that the foundation set by the training and support fromthe supervisors is sound, but the individual variances of the court environment are not easy to predict.

9/5/2014 2:03 PM

3 She's my new supervisor and so far we've not had to do any court work yet 9/5/2014 11:25 AM

4 This really comes more from my Peer Coordinator. 9/5/2014 9:53 AM

5 Not applicable 8/27/2014 8:35 PM

6 I am not sure anyone could really prepare me for my court experience, as each time I have walked in has been adifferent experience.

8/27/2014 7:45 PM

7 N/A 8/26/2014 7:03 PM

8 I really didn't depend on my case supervisor for this, as I felt pretty comfortable in this role already. 8/26/2014 1:28 PM

9 The court appearances in my current case have been unusual, in that planned hearings have been vacated, andnotice of new hearings on very short time frames. The oral report form was helpful.

8/26/2014 11:00 AM

10 no comment 8/26/2014 10:25 AM

11 Court appearances are not part of my normal responsibilities in the LLL program. 8/26/2014 8:59 AM

StronglyAgree


0%

20%

40%

60%

80%

100%


Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

24 / 80


71.43% 70

21.43% 21

6.12% 6

1.02% 1

0.00% 0

Q20 My case supervisor provides feedbackin a professional and respectful manner.


Total 98


1 Previous 9/10/2014 2:30 PM

2 We are all human. 9/5/2014 2:03 PM

3 N/A 8/26/2014 7:03 PM

4 Even when I get cranky or frustrated, Lois always knows how to handle me. 8/26/2014 9:50 AM

5 Have never received feedback 8/26/2014 2:46 AM

StronglyAgree


0%

20%

40%

60%

80%

100%


Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

25 / 80


62.24% 61

22.45% 22

15.31% 15

0.00% 0

0.00% 0

Q21 My case supervisor offers constructivefeedback on my court reports.


Total 98


1 Previous, I don't remember if she read or was really aware of what was going on with the case. 9/10/2014 2:30 PM

2 Have not had to file a report yet 9/5/2014 2:36 PM

3 This is where doing it together really pays off. 9/5/2014 1:07 PM

4 None done yet 9/5/2014 11:25 AM

5 I have not done one yet. 8/29/2014 9:12 AM


7 I have not yet had a response from my court report - but I just recently submitted mine. 8/27/2014 7:45 PM

8 N/A 8/26/2014 7:03 PM

9 There have been times where I have disagreed with some of the feedback, but we have always been able toquickly, easily, and positively resolve this when it arises.

8/26/2014 1:28 PM

10 Not part of my normal responsibilities. 8/26/2014 8:59 AM

11 Haven't done a report yet 8/26/2014 8:37 AM

12 N/A at this point 8/26/2014 2:46 AM

StronglyAgree


0%

20%

40%

60%

80%

100%


Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

26 / 80


59.18% 58

33.67% 33

6.12% 6

1.02% 1

0.00% 0

Q22 My case supervisor has clearly definedmy role and responsibilities.


Total 98


1 N/A 8/26/2014 7:03 PM

StronglyAgree


0%

20%

40%

60%

80%

100%


Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

27 / 80


47.96% 47

33.67% 33

18.37% 18

0.00% 0

0.00% 0

Q23 The case(s) I have been assigned havebeen a good cultural match for me.


Total 98



2 I don't have much of a connection culturally with my family, however, I have found the experience mutuallybeneficial.

8/27/2014 7:45 PM

3 N/A 8/26/2014 7:03 PM

4 My next case will be a better match for my skill set. 8/26/2014 9:50 AM

5 I'm working a case outside of my culture, but I have the educational and social background to be comfortable withthe match.

8/25/2014 5:47 PM

StronglyAgree


0%

20%

40%

60%

80%

100%


Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

28 / 80


61.22% 60

29.59% 29

8.16% 8

0.00% 0

1.02% 1

Q24 My case supervisor is respectful of mypersonal culture and diversity.


Total 98



2 N/A 8/26/2014 7:03 PM

StronglyAgree


0%

20%

40%

60%

80%

100%


Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

29 / 80


60.44% 55

35.16% 32

4.40% 4

0.00% 0

0.00% 0

Q25 In D&N cases, I understand theminimum level of care standard. *Answer

this question ONLY if you have worked on aD&N case within the last 12 months.


Total 91


1 This could use more personal experience shared, it's a difficult subject to grasp 9/9/2014 10:07 AM

2 Understanding and being comfortable with it is a constant challenge. 9/5/2014 10:55 AM

3 This is definitely a difficult concept in that I would like the best care for the children and yet - I understand that theparents needs to provide a minimum level of care...

8/27/2014 7:45 PM

4 Don't always agree with minimum level of care 8/27/2014 1:43 PM

5 N/A 8/26/2014 7:03 PM

6 N/A 8/26/2014 8:59 AM

StronglyAgree


0%

20%

40%

60%

80%

100%


Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

30 / 80


62.24% 61

30.61% 30

6.12% 6

1.02% 1

0.00% 0

Q26 My case supervisor responds to mycalls and/or emails within 24 hours.


Total 98


1 Sometimes, mostly had contact with peer-coordinator. 9/10/2014 2:30 PM

2 Emails sometimes take longer, but I also understand she has a life as well. I have never felt that I was left alone. 9/5/2014 2:03 PM

3 N/A 8/26/2014 7:03 PM

4 Lois and Marilyn are always available either via text, email or phone. 8/26/2014 9:50 AM

StronglyAgree


0%

20%

40%

60%

80%

100%


Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

31 / 80


76.53% 75

18.37% 18

4.08% 4

1.02% 1

0.00% 0

Q27 Overall, I am satisfied with my casesupervisor.


Total 98


1 My previous one that is. Can't comment yet on the new one 9/9/2014 10:07 AM

2 I am very lucky to have Crystal as my supervisor. She has been there for me and listens all the time to myconcerns.

9/5/2014 10:56 AM

3 I have recently been assigned a different supervisor. 8/26/2014 8:23 PM

4 N/A 8/26/2014 7:03 PM

5 I would like better responsiveness, but overall I really enjoy working with my case supervisor. I feel that the peercoordinator model has introduced some distance in the case supervisor/CASA relationship, and this is somewhatdisappointing.

8/26/2014 1:28 PM

StronglyAgree


0%

20%

40%

60%

80%

100%


Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

32 / 80


32.65% 32

57.14% 56

8.16% 8

1.02% 1

1.02% 1

Q28 CASA ADVOCACY Training preparedme for actual casework.


Total 98


1 It didn't fully prepare you because every person and scenario is different, but it did provide the necessary tools to"get your feet wet".

9/10/2014 2:30 PM

2 Training was excellent; but I don't think anyone could be totally prepared for the cases they will have. 9/10/2014 1:43 PM

3 I would recommend coming up with a list for advocates of contacts necessary to call to keep up with the family'srecords

9/7/2014 10:17 AM

4 So much general training to try to get to can't possibly cover all variables. That being siad, there is support fromthe staff and the supervisors that fills in the gaps.

9/5/2014 2:03 PM

5 The training was good but I don't think one can ever be prepared for the situations we encounter. You have to beable to think on your feet.

9/5/2014 1:07 PM

6 Psychosocial issues are important, but I would have appreciated more information about the legal process,options for all parties involved, normal sequence of events, what is the judge really looking for in our reports, etc,etc.

9/5/2014 10:15 AM

7 Training was great. Ongoing training is also great. But the guidance from my case supervisor is what trulyprepared me for actual casework - as I went through it. I never felt alone.

9/1/2014 3:12 PM


9 I think that there was so much information provided - it may be beneficial to come back after we have been on acase to review some of the issues - like the court report.

8/27/2014 7:45 PM

10 N/A 8/26/2014 7:03 PM

StronglyAgree


0%

20%

40%

60%

80%

100%


Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

33 / 80


11 There is no way 40 hours is sufficient training for all of the unusual cases but I know it is the best trainingpossible to get advocates prepared as a whole. That's another reason why I love Lois and Marilyn.

8/26/2014 9:50 AM

12 I am not part of the advocacy program. Yes for my LLL responsibilities 8/26/2014 8:59 AM

13 I didn't find the roleplaying portions of the training very useful, because of the artificiality of the roles. I believe atleast some of that time would be better spent on "How the system works in Colorado Springs".

8/26/2014 8:43 AM

14 Did not prepare me for frustrations with DHS process 8/26/2014 8:34 AM

15 As much as is possible -- until you have a case it's difficult to absorb all that is taught. Much of what is learnedmust be applied

8/26/2014 8:16 AM

16 It would be helpful to prepare advocates for the general atmosphere among 'professionals' and CASA volunteers.Many times in meetings, staffings and mediations the volunteer may seem invisible when in fact they have ALLthe information pertaining to the child.

8/26/2014 7:58 AM

17 All trainings have been excellent and I have grown because of them. 8/26/2014 2:46 AM

18 Great training, but there is always something that comes up in the real world which training can't prepare you for. 8/25/2014 5:09 PM

19 As an initial introduction the training was valuable ... however the actual casework is the real training. 8/25/2014 4:56 PM

34 / 80


46.94% 46

46.94% 46

6.12% 6

0.00% 0

0.00% 0

Q29 I understand the culture and diversityof poverty.


Total 98


1 My experiences working with the education of poor children and living in third world countries provided me anunderstanding of poverty.

9/10/2014 1:43 PM

2 I still have a lot to learn. 9/5/2014 1:07 PM

3 I could still use some training in this area. 9/1/2014 3:12 PM

4 I am learning 8/26/2014 11:00 AM

5 I've been provided excellent training, but it never hurts to have ongoing reminders of the difficulties faced bypeople with limited resources. By definition, we cannot reach the point of true empathy without experiencingpoverty. I can think back to college days, but even then I had a family safety net if needed.

8/25/2014 5:47 PM

StronglyAgree


0%

20%

40%

60%

80%

100%


Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

35 / 80


20.41% 20

51.02% 50

21.43% 21

6.12% 6

1.02% 1

Q30 After the CASA ADVOCACY Training, Ifelt confident and prerpared to write a court

report.Answered: 98 Skipped: 23

Total 98


1 I needed some assistance because it is not the same thing writing a court report as to write an essay for school. Ihad difficult to transmit what I had encountered, but was assisted by the peer-coordinator in a professionalmanner.

9/10/2014 2:30 PM

2 I was initially apprehensive as I wanted to write the report exactly "correct". My supervisor alleviated my concernby assuring me she would edit the report.

9/10/2014 1:43 PM

3 I had some confusion but was able to clarify with my upline. 9/9/2014 3:20 PM

4 Learned much more from my supervisor, only general knowledge from class 9/9/2014 10:07 AM

5 Doing a court report first hand will help me to better understand what parts i am missing or lacking 9/7/2014 10:17 AM

6 First time is hard. Very different to write a real report. 9/5/2014 9:30 PM

7 I feel that it would be helpful (especially to those unfamiliar with court reports) to have us each submit a courtreport and have this reviewed/critiqued and returned.

9/5/2014 2:36 PM

8 See my comments Item 11. 9/5/2014 2:03 PM

9 I was a little intimidated to write a court report at that time, but have since gotten better at it with the help of mysupervisor.

9/5/2014 10:56 AM

10 The sample reports provided were valuable tools for my first report and continue to hepl me. 9/5/2014 10:55 AM

StronglyAgree


0%

20%

40%

60%

80%

100%


Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

36 / 80


11 I had training about 15 years ago. Training has changed...fir the better 9/5/2014 10:17 AM


13 See above comments on the CASA court report. More emphasis should also be added on keeping a notebookwith you at all times to track even the slightest email or phone call so all time is captured.

8/26/2014 9:50 AM

14 N/A 8/26/2014 8:59 AM

15 Had to do my first one in order to feel more confident. 8/25/2014 5:09 PM

37 / 80


37.76% 37

57.14% 56

5.10% 5

0.00% 0

0.00% 0

Q31 The CASA ADVOCACY Trainingprovided a basic understanding of the

family dynamics when domestic CONFLICTis present.


Total 98


1 Inservices helped a lot. 9/5/2014 1:07 PM


3 N/A 8/26/2014 8:59 AM

StronglyAgree


0%

20%

40%

60%

80%

100%


Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

38 / 80


43.88% 43

45.92% 45

9.18% 9

1.02% 1

0.00% 0

Q32 The CASA ADVOCACY Trainingprovided the basic understanding of familydynamnics where actual CASA cases were

used as examples.Answered: 98 Skipped: 23

Total 98


1 Each case is so different. It's hard to prepare for all 9/5/2014 10:17 AM


3 N/A 8/26/2014 8:59 AM

4 [I don't recall.] 8/25/2014 5:47 PM

StronglyAgree


0%

20%

40%

60%

80%

100%


Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

39 / 80


40.82% 40

51.02% 50

7.14% 7

1.02% 1

0.00% 0

Q33 The CASA ADVOCACY Trainingprovided a basic understanding of the

family dynamics when domestic VIOLENCEis present.


Total 98


1 inservices were more helpful than the training. 9/5/2014 1:07 PM


3 Family dynamics are complicated in D&N cases. Each one is different and each one has it's own challenges. Thetraining is good for such a complicated issue.

8/26/2014 10:25 AM

4 N/A 8/26/2014 8:59 AM

StronglyAgree


0%

20%

40%

60%

80%

100%


Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

40 / 80


43.88% 43

51.02% 50

4.08% 4

1.02% 1

0.00% 0

Q34 After completion of the CASAADVOCACY Training, I felt confident and

knowledgeable of the Advocacy structure,mission and vision.


Total 98


1 The issues mentioned in previous questions were handled well, but the Advocacy STRUCTURE was not clear. 9/5/2014 10:15 AM


3 n?a 8/26/2014 8:59 AM

StronglyAgree


0%

20%

40%

60%

80%

100%


Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

41 / 80


47.96% 47

52.04% 51

Q35 Life Long Links: I have completedfamily finding work on my own case.


Total 98

Yes No0%

20%

40%

60%

80%

100%


Yes

No

42 / 80


47.96% 47

52.04% 51

Q36 I received support from the Life LongLink Staff.


Total 98


1 I did not use that because of previous case opening suggested family members were not of good deed. 9/10/2014 2:30 PM

2 I do not remember Life Long Link Staff 9/8/2014 12:44 PM

3 I came to my case after another CASA moved 9/7/2014 2:07 PM

4 Was completed prior to my assuming the case 9/5/2014 2:36 PM

5 Would not hesitate to contact them when necessary 9/5/2014 2:30 PM

6 Not needed 9/5/2014 2:03 PM

7 Have not yet had a chance to work with Life Long Links 9/5/2014 10:52 AM

8 No needed support 9/5/2014 10:46 AM

9 N/A not necessary in my case 9/5/2014 10:29 AM

10 I haven't had to use this resource with the one case I have been on. 9/5/2014 10:07 AM

11 I should have done this on my last case but didn't know what LLL was all about at that time. This case seemsdifferent. Children are placed with family member now. Still unsure if I need to do further investigation at thispoint.

9/1/2014 3:12 PM

12 not needed 8/29/2014 4:46 PM

13 Have not heard from anyone after asking for help 8/27/2014 1:43 PM

14 Have not required this support at this time. 8/27/2014 11:34 AM

15 N/A, I haven't needed to request support yet. 8/27/2014 1:44 AM

16 N/A 8/26/2014 7:03 PM

17 Not needed. 8/26/2014 9:50 AM

Yes No0%

20%

40%

60%

80%

100%


Yes

No

43 / 80


18 I have not requested help/support at this time 8/26/2014 9:13 AM

19 Not as critical in this case; local family support 8/26/2014 8:34 AM

44 / 80


26.53% 26

20.41% 20

28.57% 28

0.00% 0

0.00% 0

24.49% 24

Q37 I was satisfied with the support Ireceived from the Life Long Links team.


Total 98


1 Children were not removed from the home 9/9/2014 10:07 AM

2 Didn't use service. Got my case after another CASA moved 9/7/2014 2:07 PM

3 haven't use it 9/5/2014 1:07 PM

4 Have not yet had a chance to work with Life Long Links 9/5/2014 10:52 AM

5 Haven't used team 9/5/2014 10:46 AM

6 N/A 9/5/2014 10:29 AM

7 Haven't used Life Long Links 9/1/2014 4:14 PM

8 Have never used them yet, but learned a lot from them when they did training for us in the initial trainingprogram.

8/29/2014 9:12 AM

9 Better Communication needed with advocate 8/27/2014 1:43 PM

10 Have not required this support at this time. 8/27/2014 11:34 AM

11 N/A 8/27/2014 1:44 AM

12 N/A 8/26/2014 7:03 PM

StronglyAgree


Other(pleasespecify)

0%

20%

40%

60%

80%

100%


Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree


45 / 80


13 Not required yet. Done prior to assignment 8/26/2014 3:14 PM

14 Not applicable. 8/26/2014 1:28 PM

15 In each case I have had, the family connections were clear and numerous. 8/26/2014 11:00 AM

16 Had I needed the LLT, I know they would have been helpful. 8/26/2014 9:50 AM

17 N/A 8/26/2014 9:13 AM

18 NA 8/26/2014 8:44 AM

19 Not applicable to my case 8/26/2014 8:37 AM

20 did not use 8/25/2014 9:55 PM

21 Did not use Life Long Links 8/25/2014 9:31 PM

22 Did my own questioning and research 8/25/2014 8:39 PM

23 Very please with LLL work, they located people no one else could. 8/25/2014 7:05 PM

24 I didn't ask for support; there was not need. 8/25/2014 5:21 PM

46 / 80


Q38 Provide any recommendations youmay have for improving the CASA

Advocacy Training curriculum and format. Ifyou have nothing to add, type NOCOMMENT in the response box.


# Responses Date

1 No Comment 9/10/2014 3:44 PM

2 NO COMMENT 9/10/2014 2:30 PM

3 Increase the number of court hearings that one is to attend, Have trainees write questions regarding the hearingbefore and after. Discuss answers to questions with trainer. Include judges, magistrates, GALs, and attorneys thatrepresent mother and father of children to present their perspectives of cases.

9/10/2014 1:43 PM

4 No Comment 9/9/2014 3:20 PM

5 I did not have a clear understanding of what actions/interventions were appropriate vs simply observing situations 9/9/2014 10:07 AM

6 No comment 9/8/2014 4:25 PM

7 no comment 9/8/2014 3:06 PM

8 No comment 9/8/2014 12:44 PM

9 no comment 9/8/2014 8:21 AM

10 No comment 9/7/2014 6:23 PM

11 No comment 9/7/2014 2:07 PM

12 No comment 9/7/2014 10:17 AM

13 More time on report writing process. 9/7/2014 9:39 AM

14 No Comment 9/7/2014 7:46 AM

15 No comment 9/7/2014 3:13 AM

16 As homework, write a court report and get feedback as to language and formatting. 9/6/2014 4:03 PM

17 No Comment 9/6/2014 7:21 AM

18 No Comment 9/6/2014 6:52 AM

19 No comment 9/5/2014 9:30 PM

20 Need to have more training on all of the paperwork involved with CASA 9/5/2014 8:45 PM

21 Add training on what helps children thrive, specifically SPARKS and developmental assets. 9/5/2014 5:00 PM

22 No comment. 9/5/2014 2:42 PM

23 No comment 9/5/2014 2:36 PM

24 Perhaps more training regarding court language and information on how cases work their way through the system 9/5/2014 2:30 PM

25 There could be one whole session on the court process. When I got my cases the court process was already ineffect. The example could be a sample time line of the whole process with definitions of court actions(adkudication, presentencing, etc.)

9/5/2014 2:03 PM

26 No Comment 9/5/2014 1:08 PM

27 I gave my comments when I took the training 9/5/2014 1:07 PM

47 / 80


28 no comment 9/5/2014 12:32 PM

29 I felt like I received helpful training. I didn't feel like there was enough interaction of the staff in the groups ofpeople I was interacting with. Some of the other volunteers would give strange or inappropriate answers in ourgroup work and I wasn't convinced they should have all graduated from the program. There didn't seem to bequality control on who graduated. I wouldn't have let them all work a case!

9/5/2014 11:57 AM

30 No comment 9/5/2014 11:25 AM

31 No Comment 9/5/2014 10:56 AM

32 no comment 9/5/2014 10:55 AM

33 No Comment 9/5/2014 10:52 AM

34 No Comment 9/5/2014 10:50 AM

35 No Comment 9/5/2014 10:46 AM

36 not at this time 9/5/2014 10:46 AM

37 NO COMMENT 9/5/2014 10:29 AM

38 No comment 9/5/2014 10:18 AM

39 No comment 9/5/2014 10:17 AM

40 As mentioned above, the issues are important, but structure of the legal framework would have been priceless. Ispend most of my time asking questions about who's who and what's what in preparing reports and figuring outwhat I need to do and whether it is within the purview of CASA or something that should be addressed by anotherparty pertinent to the case.

9/5/2014 10:15 AM

41 NO COMMENT 9/5/2014 10:07 AM

42 no comment 9/5/2014 10:04 AM

43 No Comment 9/5/2014 9:53 AM

44 no comment 9/4/2014 11:12 AM

45 No Comment 9/2/2014 9:30 AM

46 No Comment 9/1/2014 4:14 PM

47 No Comment 9/1/2014 3:12 PM

48 No comment 8/29/2014 4:46 PM

49 More real life scenarios from current CASA volunteers from their cases. 8/29/2014 9:12 AM

50 No comment 8/28/2014 2:46 PM

51 NO COMMENT 8/27/2014 8:35 PM

52 NO COMMENT 8/27/2014 7:45 PM

53 No Comment 8/27/2014 1:43 PM

54 Previously provided recommendation for improving training. 8/27/2014 11:34 AM

55 No comment 8/27/2014 1:44 AM

56 no comment 8/26/2014 9:21 PM

57 Emphasize the time that a case could require. 8/26/2014 9:04 PM

58 No comment 8/26/2014 8:23 PM

59 No Comment 8/26/2014 7:03 PM

60 no comment 8/26/2014 4:14 PM

61 Clearer resource training 8/26/2014 3:14 PM

48 / 80


62 More information concerning the structure and organization of the various entities involved in our cases would behelpful. i.e. DHS and Savio/other 3rd party contractors; respective roles and responsibilities of GAL, DHSattorney, caseworkers, foster care agencies, others.

8/26/2014 1:28 PM

63 NO COMMENT 8/26/2014 1:11 PM

64 No Cnt 8/26/2014 11:00 AM

65 NO COMMENT 8/26/2014 10:50 AM

66 NO COMMENT 8/26/2014 10:39 AM

67 4 years ago the timing seemed hard for people who were still employed although it was fine for us retired folks.Maybe spread it out with a duple of days a week to cover the full curriculum.

8/26/2014 10:36 AM

68 Provide a resource section at the CASA website. There a many sources to help kids & families, the challenge isto find those resources.

8/26/2014 10:25 AM

69 If the court report continues in its current incarnation, a separate training class is needed because it is a pain inthe ass and way too time consuming for Advocates and Case Supervisor.

8/26/2014 9:50 AM

70 no comment 8/26/2014 9:25 AM

71 No comment 8/26/2014 9:13 AM

72 n/a 8/26/2014 8:59 AM

73 No comment 8/26/2014 8:44 AM

74 See response to #11. 8/26/2014 8:43 AM

75 No comment 8/26/2014 8:37 AM

76 No comment 8/26/2014 8:34 AM

77 no comment 8/26/2014 8:16 AM

78 no comment 8/26/2014 7:58 AM

79 more court experience and faux court report writing 8/26/2014 7:54 AM

80 None 8/26/2014 5:28 AM

81 No comment. 8/26/2014 2:46 AM

82 NO COMMENT 8/25/2014 9:55 PM

83 No comment 8/25/2014 9:31 PM

84 NO COMMENT 8/25/2014 8:39 PM

85 no comment 8/25/2014 7:54 PM

86 no comment 8/25/2014 7:27 PM

87 No Comment 8/25/2014 7:05 PM

88 no comment 8/25/2014 7:05 PM

89 No comment 8/25/2014 6:20 PM

90 no comment 8/25/2014 6:16 PM

91 I'd prefer to have the training material in a digital format. It makes it easier to take notes and access theinformation at a later time, like when issues come up in my actual case.

8/25/2014 5:47 PM

92 no comment. 8/25/2014 5:21 PM

93 no comment 8/25/2014 5:21 PM

94 no comment 8/25/2014 5:15 PM

95 NO C(OMMENT 8/25/2014 5:09 PM

49 / 80


96 NO COMMENT 8/25/2014 5:00 PM

97 No comment 8/25/2014 4:56 PM

98 No comment 8/25/2014 4:47 PM

50 / 80


61.22% 60

24.49% 24

11.22% 11

3.06% 3

0.00% 0

Q39 Do you plan to continue as a CASAVolunteer?


Total 98


1 I'm thinking my teaching and counseling experience might be used more fully somewhere else. 9/5/2014 1:07 PM

2 I have been on my current case for 2 years and in the middle of the case moved to Denver. I will continue on thiscase because I am committed to this child. However, once this case is resolved because of my location I willprobably not continue to volunteer for El PAso County.

9/5/2014 10:55 AM

3 I am having a hard time managing my CASA volunteer work with my work and travel schedule and personal life. 9/5/2014 9:53 AM

4 To early in my first case to say with certainty that I will definitely continue as a CASA volunteer. 8/29/2014 9:12 AM

5 I have enjoyed my time so far. It has been challenging and rewarding. 8/27/2014 7:45 PM

6 I will of course continue for so long as my current case is active. After that, I will evaluate how much of my time isspent in value-added work versus "bureacratic" work and the overall impact in children's/families' lives I'm able tohave through CASA versus other volunteer opportunities.

8/26/2014 1:28 PM

DefinitelyWill

Probably Will Undecided ProbablyWill Not

DefinitelyWill Not

0%

20%

40%

60%

80%

100%


Definitely Will

Probably Will

Undecided

Probably Will Not

Definitely Will Not

51 / 80


Q40 If you have indicated you probably ordefinitely WILL NOT continue as a CASA

volunteer, what can we do to encourage youto stay? If you have nothing to add, type NO

COMMENT in the response box.Answered: 98 Skipped: 23

# Responses Date

1 No Comnment 9/10/2014 3:44 PM

2 NO COMMENT 9/10/2014 2:30 PM

3 No Comment 9/10/2014 1:43 PM

4 No Comment 9/9/2014 3:20 PM

5 No comment 9/9/2014 10:07 AM

6 No comment 9/8/2014 4:25 PM

7 no comment 9/8/2014 3:06 PM

8 No comment 9/8/2014 12:44 PM

9 n comment 9/8/2014 8:21 AM

10 No com 9/7/2014 6:23 PM

11 No comment 9/7/2014 2:07 PM

12 No comment 9/7/2014 10:17 AM

13 no comment 9/7/2014 9:39 AM

14 No comment 9/7/2014 7:46 AM

15 No comment 9/7/2014 3:13 AM

16 no comment 9/6/2014 4:03 PM

17 No Comment 9/6/2014 7:21 AM

18 No Comment 9/6/2014 6:52 AM

19 No comment 9/5/2014 9:30 PM

20 no comment 9/5/2014 8:45 PM

21 NO COMMENT 9/5/2014 5:00 PM

22 No comment. 9/5/2014 2:42 PM

23 No comment 9/5/2014 2:36 PM

24 no comment 9/5/2014 2:30 PM

25 No comment 9/5/2014 2:03 PM

26 No Comment 9/5/2014 1:08 PM

27 People have already been very encouraging. 9/5/2014 1:07 PM

28 I did not make a 'will not'response! 9/5/2014 12:32 PM

29 No Comment 9/5/2014 11:57 AM

52 / 80


30 No comment 9/5/2014 11:25 AM

31 No Comment 9/5/2014 10:56 AM

32 no comment 9/5/2014 10:55 AM

33 No comment 9/5/2014 10:52 AM

34 no comment 9/5/2014 10:50 AM

35 No comment 9/5/2014 10:46 AM

36 I will continue 9/5/2014 10:46 AM

37 NO COMMENT 9/5/2014 10:29 AM

38 No comment 9/5/2014 10:18 AM

39 No comment 9/5/2014 10:17 AM

40 did not answer as noted 9/5/2014 10:15 AM

41 NO COMMENT 9/5/2014 10:07 AM

42 no comment 9/5/2014 10:04 AM

43 No Comment 9/5/2014 9:53 AM

44 no comment 9/4/2014 11:12 AM

45 no comment 9/2/2014 9:30 AM

46 No Comment 9/1/2014 4:14 PM

47 No comment 9/1/2014 3:12 PM

48 No comment 8/29/2014 4:46 PM

49 NO COMMENT 8/29/2014 9:12 AM

50 No comment 8/28/2014 2:46 PM

51 Not enough time to do everything that I enjoy doing in life! 8/27/2014 8:35 PM

52 NO COMMENT 8/27/2014 7:45 PM

53 No comment 8/27/2014 1:43 PM

54 NO COMMENT 8/27/2014 11:34 AM

55 No comment 8/27/2014 1:44 AM

56 n/a 8/26/2014 9:21 PM

57 No comments 8/26/2014 9:04 PM

58 No comment 8/26/2014 8:23 PM

59 N/A 8/26/2014 7:03 PM

60 no comment 8/26/2014 4:14 PM

61 No comment 8/26/2014 3:14 PM

62 NO COMMENT 8/26/2014 1:28 PM

63 NO COMMENT 8/26/2014 1:11 PM

64 My continued involvement depends on the health of a family member. That may be my next case. 8/26/2014 11:00 AM

65 NO COMMENT 8/26/2014 10:50 AM

66 NO COMMENT 8/26/2014 10:39 AM

67 no comment 8/26/2014 10:36 AM

53 / 80


68 no comment 8/26/2014 10:25 AM

69 No Comment 8/26/2014 9:50 AM

70 no comment 8/26/2014 9:25 AM

71 No comment 8/26/2014 9:13 AM

72 Other family commitments could dictate my continued participation with CASA. I plan to remain a CASA volunteerunless those commitments overtake the time needed to be productive member.

8/26/2014 8:59 AM

73 No comment 8/26/2014 8:44 AM

74 No comment 8/26/2014 8:43 AM

75 No comment 8/26/2014 8:37 AM

76 No comment 8/26/2014 8:34 AM

77 no comment 8/26/2014 8:16 AM

78 do not need any added forms to fill out such as the 'reading program' etc 8/26/2014 7:58 AM

79 It is Likely ...just very time consuming 8/26/2014 7:54 AM

80 None 8/26/2014 5:28 AM

81 No comment 8/26/2014 2:46 AM

82 NO COMMENT 8/25/2014 9:55 PM

83 No comment 8/25/2014 9:31 PM

84 NO COMMENT 8/25/2014 8:39 PM

85 no comment 8/25/2014 7:54 PM

86 not applicable 8/25/2014 7:27 PM

87 No Comment 8/25/2014 7:05 PM

88 no comment 8/25/2014 7:05 PM

89 No comment 8/25/2014 6:20 PM

90 no comment 8/25/2014 6:16 PM

91 n/a 8/25/2014 5:47 PM

92 no comment 8/25/2014 5:21 PM

93 no comment 8/25/2014 5:21 PM

94 no comment 8/25/2014 5:15 PM

95 NO COMMENT 8/25/2014 5:09 PM

96 NO COMMENT I'm staying!! 8/25/2014 5:00 PM

97 No comment 8/25/2014 4:56 PM

98 No comment 8/25/2014 4:47 PM

54 / 80



volunteer, what could we have donedifferently to have enhanced your volunteer

experience? If you have nothing to add,type NO COMMENT in the response box.


# Responses Date

1 No Comment 9/10/2014 3:44 PM

2 NO COMMENT 9/10/2014 2:30 PM

3 No comment 9/10/2014 1:43 PM

4 No Comment 9/9/2014 3:20 PM

5 No comment 9/9/2014 10:07 AM

6 No comment 9/8/2014 4:25 PM

7 no comment 9/8/2014 3:06 PM

8 No comment 9/8/2014 12:44 PM

9 no comment 9/8/2014 8:21 AM

10 No com 9/7/2014 6:23 PM

11 No comment 9/7/2014 2:07 PM

12 No comment 9/7/2014 10:17 AM

13 no comment 9/7/2014 9:39 AM

14 No comment 9/7/2014 7:46 AM

15 No comment 9/7/2014 3:13 AM

16 no comment 9/6/2014 4:03 PM

17 No Comment 9/6/2014 7:21 AM

18 No Comment 9/6/2014 6:52 AM

19 No comment 9/5/2014 9:30 PM

20 no comment 9/5/2014 8:45 PM

21 NO COMMENT 9/5/2014 5:00 PM

22 No comment. 9/5/2014 2:42 PM

23 No comment 9/5/2014 2:36 PM

24 no comment 9/5/2014 2:30 PM

25 No comment 9/5/2014 2:03 PM

26 No Comment 9/5/2014 1:08 PM

27 no comment 9/5/2014 1:07 PM

28 See #23 above 9/5/2014 12:32 PM

29 No comment 9/5/2014 11:57 AM

55 / 80


30 No comment 9/5/2014 11:25 AM

31 No Comment 9/5/2014 10:56 AM

32 no comment 9/5/2014 10:55 AM

33 No comment 9/5/2014 10:52 AM

34 no comment 9/5/2014 10:50 AM

35 No comment 9/5/2014 10:46 AM

36 I will continue 9/5/2014 10:46 AM

37 NO COMMENT 9/5/2014 10:29 AM

38 No comment 9/5/2014 10:18 AM

39 No comment 9/5/2014 10:17 AM

40 did not answer as noted 9/5/2014 10:15 AM

41 NO COMMENT 9/5/2014 10:07 AM

42 no comment 9/5/2014 10:04 AM

43 No Comment 9/5/2014 9:53 AM

44 no comment 9/4/2014 11:12 AM

45 no comment 9/2/2014 9:30 AM

46 No Comment 9/1/2014 4:14 PM

47 No comment 9/1/2014 3:12 PM

48 No comment 8/29/2014 4:46 PM

49 NO COMMENT 8/29/2014 9:12 AM

50 No comment 8/28/2014 2:46 PM

51 NO COMMENT 8/27/2014 8:35 PM

52 NO COMMENT 8/27/2014 7:45 PM

53 No Comment 8/27/2014 1:43 PM

54 NO COMMENT 8/27/2014 11:34 AM

55 No comment 8/27/2014 1:44 AM

56 n/a 8/26/2014 9:21 PM

57 No comments 8/26/2014 9:04 PM

58 No comment 8/26/2014 8:23 PM

59 N/A 8/26/2014 7:03 PM

60 no comment 8/26/2014 4:14 PM

61 No comment 8/26/2014 3:14 PM

62 NO COMMENT 8/26/2014 1:28 PM

63 NO COMMENT 8/26/2014 1:11 PM

64 No comment 8/26/2014 11:00 AM

65 NO COMMENT 8/26/2014 10:50 AM

66 NO COMMENT 8/26/2014 10:39 AM

67 no comment 8/26/2014 10:36 AM

56 / 80


68 no comment 8/26/2014 10:25 AM

69 No COmment 8/26/2014 9:50 AM

70 no comment 8/26/2014 9:25 AM

71 No comment 8/26/2014 9:13 AM

72 The volunteer experience has been most rewarding and would not be a factor if outside commitments dictated Ileave CASA.

8/26/2014 8:59 AM

73 No comment 8/26/2014 8:44 AM

74 No comment 8/26/2014 8:43 AM

75 No comment 8/26/2014 8:37 AM

76 No comment 8/26/2014 8:34 AM

77 no comment 8/26/2014 8:16 AM

78 no extra paperwork piled on 8/26/2014 7:58 AM

79 No comment 8/26/2014 7:54 AM

80 None 8/26/2014 5:28 AM

81 No comment 8/26/2014 2:46 AM

82 NO COMMENT 8/25/2014 9:55 PM

83 No comment 8/25/2014 9:31 PM

84 NO COMMENT 8/25/2014 8:39 PM

85 no comment 8/25/2014 7:54 PM

86 not applicable 8/25/2014 7:27 PM

87 No Comment 8/25/2014 7:05 PM

88 no comment 8/25/2014 7:05 PM

89 No comment 8/25/2014 6:20 PM

90 no comment 8/25/2014 6:16 PM

91 n/a 8/25/2014 5:47 PM

92 no comment 8/25/2014 5:21 PM

93 no comment 8/25/2014 5:21 PM

94 no comment 8/25/2014 5:15 PM

95 NO COMMENT 8/25/2014 5:09 PM

96 NO COMMENT 8/25/2014 5:00 PM

97 No comment 8/25/2014 4:56 PM

98 No comment 8/25/2014 4:47 PM

57 / 80


94.90% 93

5.10% 5

Q42 If you have indicated that you probablyor definitely WILL continue as a CASA

volunteer, have we met your expectations?Answered: 98 Skipped: 23

Total 98


1 The training from professionals experience is most helpful 9/9/2014 10:07 AM

2 no comment 9/8/2014 8:21 AM

3 I continue as a volunteer because of the great cause and the support I receive from CASA 9/6/2014 6:52 AM

4 not what I indicated but couldn't skip question 9/5/2014 9:30 PM

5 doesn't apply 9/5/2014 1:07 PM

6 N/A 9/5/2014 10:52 AM

7 Training on court procedure, legal issues sorely needed. 9/5/2014 10:15 AM

8 no comment 9/4/2014 11:12 AM

9 It is just hard when the needs of the child are not met 8/27/2014 1:43 PM

10 No comment 8/26/2014 8:23 PM

11 emails and phone calls aren't always returned in a timely fashion 8/26/2014 4:14 PM

12 Not applicable but forced to pick an answer. 8/26/2014 1:28 PM

13 I'm impressed with the range of experience within not just the staff, but also the volunteers. 8/25/2014 5:47 PM

14 The CASA's work is very demanding and expensive; I do believe we should receive financial support. 8/25/2014 5:21 PM

Yes No0%

20%

40%

60%

80%

100%


Yes

No

58 / 80



volunteer, how may we improve to enhanceyour volunteer experience? If you have

nothing to add, type NO COMMENT in theresponse box.


# Responses Date

1 No Comment 9/10/2014 3:44 PM

2 I understand that there are many volunteers, cases, and different obstacles that may interfere with assistance. Iwould just suggest that there be a way to have the supervisor, peer-coordinator, and volunteer to be connectedmore often. Everyone knows and for supervisors to reach out to others.

9/10/2014 2:30 PM

3 No comment 9/10/2014 1:43 PM

4 No Comment 9/9/2014 3:20 PM

5 No comment 9/9/2014 10:07 AM

6 No comment 9/8/2014 4:25 PM

7 no commeny 9/8/2014 3:06 PM

8 No comment 9/8/2014 12:44 PM

9 no comment 9/8/2014 8:21 AM

10 More support from peer coordinator 9/7/2014 6:23 PM

11 No comment 9/7/2014 2:07 PM

12 Create lists on what we need to do/ have done and by when for new advocates. 9/7/2014 10:17 AM

13 no comment 9/7/2014 9:39 AM

14 No comment 9/7/2014 7:46 AM

15 No comment 9/7/2014 3:13 AM

16 no comment 9/6/2014 4:03 PM

17 No Comment 9/6/2014 7:21 AM

18 No Comment 9/6/2014 6:52 AM

19 No comment 9/5/2014 9:30 PM

20 I would like to be able to spend more time with the child instead of paperwork. I have a very limited amount oftime to spend with CASA and I think there is way too much paperwork involved - very cumbersome, too detailed,too often, takes focus away from the family.

9/5/2014 8:45 PM

21 Continue reminders of upcoming trainings, quarterly reports due, etc. 9/5/2014 5:00 PM

22 No comment. 9/5/2014 2:42 PM

23 No comment 9/5/2014 2:36 PM

24 No comment 9/5/2014 2:30 PM

25 No comment 9/5/2014 2:03 PM

26 No Comment 9/5/2014 1:08 PM

59 / 80


27 no comment 9/5/2014 1:07 PM

28 My response of 'probably will' is based on my life situation (and age) when this case closes. I volunteer for avariety of roles, and they take me in a variety of direction, which I enjoy. However, I can not predict how eachtakes up my time in the months ahead.

9/5/2014 12:32 PM

29 No comment 9/5/2014 11:57 AM

30 No comment 9/5/2014 11:25 AM

31 No Comment 9/5/2014 10:56 AM

32 no comment 9/5/2014 10:55 AM

33 No comment 9/5/2014 10:52 AM

34 no comment 9/5/2014 10:50 AM

35 Please try to improve the process so that I receive copies (either electronic or paper) of Written Status Reportsand Court Documents BEFORE the Court Hearing date. Currently, I rarely receive copies of importantdocuments in time to review before going to court. This oversight diminishes my effectiveness as a CASA.

9/5/2014 10:46 AM

36 no improvements needed at this time 9/5/2014 10:46 AM

37 NO COMMENT 9/5/2014 10:29 AM

38 Meet my PC and or case worker for face to face meetings. 9/5/2014 10:18 AM

39 No comment 9/5/2014 10:17 AM

40 I think I have addressed this in previous questions. 9/5/2014 10:15 AM

41 NO COMMENT 9/5/2014 10:07 AM

42 no comment 9/5/2014 10:04 AM

43 No Comment 9/5/2014 9:53 AM

44 no comment 9/4/2014 11:12 AM

45 no comment 9/2/2014 9:30 AM

46 No Comment 9/1/2014 4:14 PM

47 No comment 9/1/2014 3:12 PM

48 No comment 8/29/2014 4:46 PM

49 NO COMMENT 8/29/2014 9:12 AM

50 No comment 8/28/2014 2:46 PM

51 NO COMMENT 8/27/2014 8:35 PM

52 NO COMMENT 8/27/2014 7:45 PM

53 No Comment 8/27/2014 1:43 PM

54 NO COMMENT 8/27/2014 11:34 AM

55 No comment 8/27/2014 1:44 AM

56 no comment 8/26/2014 9:21 PM

57 No comments 8/26/2014 9:04 PM

58 No comment 8/26/2014 8:23 PM

59 No Comment 8/26/2014 7:03 PM

60 no comment 8/26/2014 4:14 PM

61 Again, resource training 8/26/2014 3:14 PM

62 NO COMMENT 8/26/2014 1:28 PM

60 / 80


63 NO COMMENT 8/26/2014 1:11 PM

64 No comment 8/26/2014 11:00 AM

65 NO COMMENT 8/26/2014 10:50 AM

66 NO COMMENT 8/26/2014 10:39 AM

67 no comment 8/26/2014 10:36 AM

68 Make sure the PC is ready to do the job. 8/26/2014 10:25 AM

69 See above comments about the court report. 8/26/2014 9:50 AM

70 no comment 8/26/2014 9:25 AM

71 Continuing education opportunities increased. 8/26/2014 9:13 AM

72 No Comment 8/26/2014 8:59 AM

73 No comment 8/26/2014 8:44 AM

74 No comment 8/26/2014 8:43 AM

75 No comment 8/26/2014 8:37 AM

76 No comment 8/26/2014 8:34 AM

77 no comment 8/26/2014 8:16 AM

78 no comment 8/26/2014 7:58 AM

79 more standardized paperwork 8/26/2014 7:54 AM

80 None 8/26/2014 5:28 AM

81 No cmment. 8/26/2014 2:46 AM

82 making more training available during the day 8/25/2014 9:55 PM

83 No Comment 8/25/2014 9:31 PM

84 NO COMMENT 8/25/2014 8:39 PM

85 no comment 8/25/2014 7:54 PM

86 no comment 8/25/2014 7:27 PM

87 No Comment 8/25/2014 7:05 PM

88 no comment 8/25/2014 7:05 PM

89 No comment 8/25/2014 6:20 PM

90 no comment 8/25/2014 6:16 PM

91 I enjoyed having a peer coordinator to help provide guidance and perspective. It would be nice to have one again.Perhaps I can show up to monthly meetings to fill the gap. In the meantime, my CASA supervisor has providedexcellent guidance and support.

8/25/2014 5:47 PM

92 The CASA's work is very demanding and expensive; I do believe we should receive financial support 8/25/2014 5:21 PM

93 no comment 8/25/2014 5:21 PM

94 no comment 8/25/2014 5:15 PM

95 NO COMMENT 8/25/2014 5:09 PM

96 more frequent inservice opportunities 8/25/2014 5:00 PM

97 No comment 8/25/2014 4:56 PM

98 No comment 8/25/2014 4:47 PM

61 / 80


94.85% 92

5.15% 5

Q44 Do you feel this survey has addressedeach topic to your satisfaction? If no,

please explain.Answered: 97 Skipped: 24

Total 97


1 And, I may be contacted for any explanation. I'm OK with you knowing I made these comments: Steve Lente 9/5/2014 2:03 PM

2 Question #19 allows for additional comment but only allows for a yes or no response and #25 requires a yes orresponse but I did not reply with definitely will continue as a CASA.

9/5/2014 10:52 AM

3 As mentioned above, there has been no questions about or discussions of the Peer Coordinator role. 9/5/2014 10:46 AM

4 The only problem I have had is finding out the court report was due (after I asked for the due date) immediately. Iwas leaving on a camping trip the next day and had to rush through it. Unnecessary stress.

9/5/2014 10:29 AM

5 Most questions were not relevant to the LLL program and I didn't understand a lot of the terms that were used inthe questions.

8/27/2014 8:35 PM

6 There was no real explanation of the new role of Peer Coordinator and the difference between that and casesupervisor and this caused some discomfort and confusion at first. This is probably included in the currenttraining but it is is important to clarify, especially for this of us who were trained before this change.

8/26/2014 10:36 AM

7 How about some questions around the MFCF? Do they know about it? Do they utililize it? If not, why? Are theymaking sure their teen clients know about The Hanger and use it as well.

8/25/2014 6:16 PM

8 The CASA's work is very demanding and expensive; I do believe we should receive financial support 8/25/2014 5:21 PM

Yes No0%

20%

40%

60%

80%

100%


Yes

No

62 / 80


41.67% 5

41.67% 5

8.33% 1

8.33% 1

0.00% 0

Q45 As a SEPT facilitator, I am informed inadvance of individual family issues that

may impact the exchange or visit.Answered: 12 Skipped: 109

Total 12


1 I have experienced some staff members do this and some don't. I prefer when they do. 9/6/2014 10:05 AM

2 Generally the family description on the SEPT sheet is adequate but some things are overstated / restated or notaddressed at all. We are obviously aware there are reasons for visiting parties being there. It is a small space toget a lot of information in. All things are important so it does not need to say "IMPORTANT" in capital letters.Coding of VO and BE etc., is helpful - possibly more coding 'FR' (flight risk) etc., could be used along with astandardized format for easier interpretation. Statements such as "presents only once a month" are meaninglessif we do not know if presents have been given previously.

9/4/2014 11:06 AM

3 I feel that the information provided on the visit sheets needs to be updated more frequently to be more accurate. Itseems that it never changes even though the family situation does.

8/26/2014 8:52 AM

4 Need updates dated. On sheet 8/25/2014 5:55 PM

StronglyAgree


0%

20%

40%

60%

80%

100%


Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

63 / 80


66.67% 8

33.33% 4

0.00% 0

0.00% 0

0.00% 0

Q46 Necessary supplies are provided at theSEPT locations.Answered: 12 Skipped: 109

Total 12



StronglyAgree


0%

20%

40%

60%

80%

100%


Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

64 / 80


33.33% 4

33.33% 4

33.33% 4

0.00% 0

0.00% 0

Q47 My comments and suggestions aboutthe SEPT program are reviewed and

responded to in a timely manner.Answered: 12 Skipped: 109

Total 12


1 One area mentioned in a quarterly meeting over the summer was the request that the case managers wouldupdate the case notes. I have seen some improvement, but there are still a lot of things on there that are oldinformation and can be confusing/misleading (ex: a note stating daughter has not seen mom since August 2012.This note was relevant for the first visit, but we are now I think at least 6 months into visits and the note had neverbeen taken off. Or a note for a family that says "Will be visiting for Halloween?" I know that was written LASTHalloween. Being this close to October again, that note is about to get confusing.

9/5/2014 1:59 PM

2 Several of us have commented that the family comments need to be updated. Some comments are a year old(i.e. Mom hasn't seen child for 6 months, when in fact she has been visiting for six months) At the most recentSEPT meeting, it was suggested that dates be added to the comment sections, but I haven't seen this happening.

8/25/2014 5:31 PM

StronglyAgree


0%

20%

40%

60%

80%

100%


Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

65 / 80


58.33% 7

33.33% 4

8.33% 1

0.00% 0

0.00% 0

Q48 The SEPT staff responds to my callsand/or emails within 24 hours.


Total 12


1 I've never had to call, so I don't know! 9/5/2014 1:59 PM

StronglyAgree


0%

20%

40%

60%

80%

100%


Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

66 / 80


66.67% 8

25.00% 3

8.33% 1

0.00% 0

0.00% 0

Q49 The SEPT staff is respectful of mypersonal culture and diversity.


Total 12



StronglyAgree


0%

20%

40%

60%

80%

100%


Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

67 / 80


91.67% 11

8.33% 1

0.00% 0

0.00% 0

0.00% 0

Q50 The SEPT staff encourages allfacilitators to be respectful of clients.


Total 12



StronglyAgree


0%

20%

40%

60%

80%

100%


Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

68 / 80


75.00% 9

25.00% 3

0.00% 0

0.00% 0

0.00% 0

Q51 I understand the culture and diversityof poverty.


Total 12


1 I don't think one can fully understand the culture of poverty unless one has actually experienced it. I have only"book" knowledge, thankfully.

8/25/2014 5:31 PM

StronglyAgree


0%

20%

40%

60%

80%

100%


Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

69 / 80


58.33% 7

33.33% 4

8.33% 1

0.00% 0

0.00% 0

Q52 The CASA SEPT Training prepared mefor facilitating clients in the program.


Total 12



StronglyAgree


0%

20%

40%

60%

80%

100%


Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

70 / 80


58.33% 7

33.33% 4

8.33% 1

0.00% 0

0.00% 0

Q53 The CASA SEPT Training provided thebasic understanding of family dynamics

when domestic CONFLICT is present.Answered: 12 Skipped: 109

Total 12


1 Statement is written such that it is event sensitive - 'provided' is past tense, when is present tense. 9/4/2014 11:06 AM

2 Can always use more info here 8/25/2014 5:55 PM

StronglyAgree


0%

20%

40%

60%

80%

100%


Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

71 / 80


66.67% 8

25.00% 3

8.33% 1

0.00% 0

0.00% 0

Q54 The CASA SEPT Training provided thebasic understanding of family dynamics

when domestic VIOLENCE is present.Answered: 12 Skipped: 109

Total 12


1 "The... SEPT training... " refers to a somewhat particular event which respondent may have attended. Answersyou get would cover different events and time periods and thus may be meaningless.

9/4/2014 11:06 AM

2 Same 8/25/2014 5:55 PM

StronglyAgree


0%

20%

40%

60%

80%

100%


Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

72 / 80


58.33% 7

16.67% 2

25.00% 3

0.00% 0

0.00% 0

Q55 After completion of the CASA SEPTTraining, I felt confident and knowledgeableof the SEPT structure, mission, vision and

programs.Answered: 12 Skipped: 109

Total 12


1 The transition of the program after all the training hours were added was obvious, but as for the future vision ofthe program I don't feel like we hear about that at all. I have brought this up with a couple staff people and theydon't seem to know that clearly either.

9/6/2014 10:05 AM

StronglyAgree


0%

20%

40%

60%

80%

100%


Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

73 / 80


Q56 Provide any recommendations youmay have for improving the CASA SEPT

Training curriculum and format. If you havenothing to add, type NO COMMENT in the

response box.Answered: 12 Skipped: 109

# Responses Date

1 NO COMMENT 9/10/2014 7:43 AM

2 no comment 9/9/2014 10:02 AM

3 SEPT trainers presented a slanted view of substance abuse and equated smoking dope as serious as muchmore serious drugs. Thankfully, other speakers working in the field refuted that view.

9/8/2014 8:03 PM

4 No comment 9/6/2014 10:05 AM

5 No comment 9/6/2014 6:43 AM

6 Maybe just a reminder that we're being trained on the extreme - many visits pass without incident. 9/5/2014 1:59 PM

7 More communication to SEPT volunteers concerning overall issues rather than sending everyone a reminder of arule when someone breaks such. If a rule is necessary give a history of why it is necessary.

9/4/2014 11:06 AM

8 No comment 8/27/2014 8:43 AM

9 online training or video training updates would be helpful for volunteers to allow them to remain involved while stillmaintaining a full time work schedule and other obligations.

8/26/2014 8:52 AM

10 no comment 8/25/2014 6:49 PM

11 See above 8/25/2014 5:55 PM

12 No comment 8/25/2014 5:31 PM

74 / 80


75.00% 9

8.33% 1

16.67% 2

0.00% 0

0.00% 0

Q57 Do you plan to continue as a CASAVolunteer?


Total 12


1 I begin my masters program in January. I was not able to get into the online program with CCU so may havemore difficulty with the new schedules but I still plan on remaining with CASA.

8/26/2014 8:52 AM

DefinitelyWill

Probably Will Undecided ProbablyWill Not

DefinitelyWill Not

0%

20%

40%

60%

80%

100%


Definitely Will

Probably Will

Undecided

Probably Will Not

Definitely Will Not

75 / 80



volunteer, what can we do to encourage youto stay? If you have nothing to add, type NO

COMMENT in the response box.Answered: 12 Skipped: 109

# Responses Date

1 NO COMMENT 9/10/2014 7:43 AM

2 I understand the need for continuing classes, however, for someone like me working full time, it's hard to have 40hours to make up IN ORDER to continuing volunteering.

9/9/2014 10:02 AM

3 no comment 9/8/2014 8:03 PM

4 No c 9/6/2014 10:05 AM

5 No comment 9/6/2014 6:43 AM

6 NO COMMENT 9/5/2014 1:59 PM

7 This is a conditional question based on the previous answer as such this question does not require an answer. 9/4/2014 11:06 AM

8 No comment 8/27/2014 8:43 AM

9 no comment 8/26/2014 8:52 AM

10 no commentno comment 8/25/2014 6:49 PM

11 No comment 8/25/2014 5:55 PM

12 no comment 8/25/2014 5:31 PM

76 / 80



volunteer, what could we have donedifferently to have enhanced your volunteer

experience? If you have nothing to add,type NO COMMENT in the response box.


# Responses Date

1 NO COMMENT 9/10/2014 7:43 AM

2 no comment 9/9/2014 10:02 AM

3 no comment 9/8/2014 8:03 PM

4 No comment 9/6/2014 10:05 AM

5 No comment 9/6/2014 6:43 AM

6 NO COMMENT 9/5/2014 1:59 PM

7 This is a conditional question based on the previous answer as such this question does not require an answer. 9/4/2014 11:06 AM

8 No comment 8/27/2014 8:43 AM

9 no comment 8/26/2014 8:52 AM

10 no comment 8/25/2014 6:49 PM

11 No comment 8/25/2014 5:55 PM

12 no comment 8/25/2014 5:31 PM

77 / 80


91.67% 11

8.33% 1


volunteer, have we met your expectations?Answered: 12 Skipped: 109

Total 12


1 Not sure 9/9/2014 10:02 AM

2 I have been VERY impressed with the entire program, specifically the level of organization (except for my issueswith the case notes, as previously expressed)

9/5/2014 1:59 PM

3 see other comments 9/4/2014 11:06 AM

Yes No0%

20%

40%

60%

80%

100%


Yes

No

78 / 80



volunteer, how may we improve to enhanceyour volunteer experience? If you have

nothing to add, type NO COMMENT in theresponse box.


# Responses Date

1 NO COMMENT 9/10/2014 7:43 AM

2 no comment 9/9/2014 10:02 AM

3 no comment 9/8/2014 8:03 PM

4 I think the staff is doing the best they can, but I do appreciate the ones who engage with me and appear to careabout the volunteers as much as the clients.

9/6/2014 10:05 AM

5 No comment 9/6/2014 6:43 AM

6 I know this isn't CASA's issue, but if you need backing on this issue, I do think from an "on the ground level"volunteer standpoint that the change in having the identified offenders wait (vs. all visiting parents wait) doesn'twork well. Most importantly, it seems the kids are the only ones who suffer, since they have to wait, too. And thevictim would probably prefer to wait over having the children wait. It also causes more difficult transitions for thestaff and keeps the Captain out of the room for longer.

9/5/2014 1:59 PM

7 See above comments 9/4/2014 11:06 AM

8 No comment 8/27/2014 8:43 AM

9 no comment 8/26/2014 8:52 AM

10 no comment 8/25/2014 6:49 PM

11 Keep up new topics of training 8/25/2014 5:55 PM

12 no comment 8/25/2014 5:31 PM

79 / 80


83.33% 10

16.67% 2

Q62 Do you feel this survey has addressedeach topic to your satisfaction? If no,

please explain.Answered: 12 Skipped: 109

Total 12


1 too many hours to catch up to being able to volunteer. Some of the classes I took are repeated too often. 9/9/2014 10:02 AM

2 A survey largely addresses what is desired to be heard (the subject - not the answer) thus no survey addressesitems totally appropriately. This is not to be negative about this survey but listening to people "on the street" is abetter method although "the survey" has become institutionalized to represent any organizations attempt to beresponsive.

9/4/2014 11:06 AM

Yes No0%

20%

40%

60%

80%

100%


Yes

No

80 / 80
