Volunteer Portal - Overview

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AARP Tax-Aide Volunteer Portal

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A web-based and centralized access point that provides a single and secure access to All AARP Tax-Aide Information, Applications, Databases and Reporting•Accessibility based on volunteer title and other requirements•Simplification and consistent presentation of the forms, tools and interfaces used for data entry, search and reporting

Training Materials on the Portal and all applicationscan be found on the Extranet Training Tab

http://assets.aarp.org/www.aarp.org_/taxaide/www.aarp.org/sk/taxaide/training.html

Current Portal Application Access by Volunteer Title

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Training Materials on the Portal and all listed applications can be found on the Extranet Training Tabhttp://assets.aarp.org/www.aarp.org_/taxaide/www.aarp.org/sk/taxaide/training.html

Future Portal ApplicationVolunteer ShareNet (Formerly Extranet)

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• Move Extranet contents currently open to the public and maintained by AARP IT to secured and easy to use interface to be called “Volunteer ShareNet”

• Contents can be updated by Tax Aide staff at any time• Access to the contents is determined by the user’s volunteer positions• Systems maintained in parallel during transition

Volunteer ShareNet in PORTAL

EXTRANET

Volunteer ShareNet Menu - Access by Title

New Areas: ERO Bulletin, Technology Bulletins and TCS Bulletins and Tasks can only be accessed by the specific title. Operations (new menu): contents to be determined.

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Sample Volunteer ShareNet Screen

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Portal Registration Roll Out

• Portal registration requires all AARP Foundation Tax-Aide Volunteers to have a unique email address.

• E-mail address may not be shared with another volunteer, AARP member or AARP. org registered user.

• ADS and National Office will assist in case of a conflict with E-mail addresses.

Portal Pre-Registeration

• Volunteers who are not already registered by the listed dates below will be pre-registered by the National Office using their existing VMIS Tax-Aide E-mail address as the Login ID.All Leaders – 12/31/11All Existing Non-Leaders – 1/15/12All New & Returning Volunteer – 2/15/12

• Volunteers will be provided with a Password by E-mail upon registration.

Log-In /Registration Support

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AARP HelpDesk– HelpDesk@aarp.org– 1-888-925-2002 (M-F, 8am-11pm EST)

When to contact HelpDesk– Wish to change login email address

• Changing email address in Volunteer record will NOT change Portal login email address

– Trouble registering

Portal Application Support

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• Training Material on Extranet under Traininghttp://assets.aarp.org/www.aarp.org_/taxaide/www.aarp.org/

sk/taxaide/training.html

• National Tax-Aide Support

When to contact Tax-AideIf you can log in to the Portal, contact TaxAide@aarp.org for assistance with accessing and/or using Portal applications

AARP Foundation Tax-Aide E-mail Address

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Changing the email address that you use for Tax-Aide related correspondence?

•Notify the state ADS who will update your volunteer record, AND

•Send an email to HelpDesk@aarp.org to have your Volunteer Portal login email address changed – the ADS cannot update Portal login information.