Non-Profit Organization ProgramFundraising Volunteering at

The Ranch Complex and Budweiser Events Center

VOLUNTEER GUIDEBOOK2017-2018

To be distributed to all NPO volunteers prior to the first event they serve.

No statement of policy or practice contained in these guidelines is intended as a contractual commitment or binding obligation of Spectra to any individual or group. These policies may be changed, amended, supplemented, or terminated by Spectra without notice. In the application of these policies and practices, Spectra may use discretion, which, by its exercise, shall not be deemed to create any precedent, which may be relied on by any individual or group. The contents of this document are confidential and proprietary to Spectra, and shall not be reproduced without the express written consent of Spectra.

Revised April 2017

WELCOME TO THE BUDWEISER EVENTS CENTER!

… and welcome to the Spectra Non-Profit Organization Program (NPOP)! At Spectra, our brand is built around professional and knowledgeable Spectra staff that provide a GREAT Experience in customer service and deliver the highest level of food and beverage service to our guests. As a new volunteer, finding your way around an unfamiliar venue can be challenging. We would like your volunteer experience here to be rewarding, productive, and enjoyable, so we have provided you with a few important guidelines to volunteering at the Budweiser Events Center to make the process easier for you.

Please take the time to familiarize yourself with our policies and practices, and feel free to refer back to this guide often as it will be tough to know it all after just one read. The more you know about the Budweiser Events Center and Spectra, the more enjoyable – and profitable – your volunteer fundraising experience will be.

We welcome your suggestions to improve or enhance any aspect of our program or operation. Please forward your feedback to your NPO Group Leader. Thanks for participating in the NPOP!

Key Contacts

David SikorskiGeneral Manager970-619-4050David_sikorski@comcastspectacor.com

Chuck WadeConcessions Manager970-619-4057Chuck_wade@comcastspectacor.com

Sammie SteeleNPO Coordinator970-619-4052Samantha_steele@comcastspectacor.com

VOLUNTEER INFORMATION:Please fill out the information below for your records. A best practice is to take a picture of this on your phone so you have handy even in instances where you don’t have the guide handy.

NPO Organization Name

NPO Leaders Names

Phone

Phone

Alcohol Service Permit # Expires

Emergency Contact InfoIn case of a serious emergency, we want your family or babysitter to have a number in case you are not answering your cell phone. Your contact will want to call our Command Center at (970) 619-4055. They will need to give our security agents your full name, explain that you’re a volunteer, the name of your organization, and what number to call back at. This number is ONLY to be used in the case of a serious emergency.

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Venue Logo here Revised April 2017

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OVERVIEW

THE NON-PROFIT ORGANIZATION PROGRAM (NPOP)Spectra is the food services and hospitality provider for the Budweiser Events Center. We are especially proud of our unique NPOP, which enables local non-profit groups to earn a percentage of profits generated in concession locations staffed in part by volunteer workers. This mutually beneficial arrangement aids us in providing top notch guest service, as well as fostering an economically meaningful connection to our diverse community – and it’s lots of fun, as well!

GREAT GUEST SERVICE: OUR #1 PRIORITYDelivering a world-class experience is our goal and YOU are a vital part of the show! Ensuring that our guests are satisfied and happy with their entertainment experience at the Budweiser Events Center is EVERYONE’S job. Being as knowledgeable as possible about parking, layout of the facility, seating, elevator and escalator locations, concession venues and themes, menu items, where to get medical attention, etc. is important if you need to answer questions from a guest.

There are many, many ways to learn more about the venue you represent when you volunteer here – and our Spectra staff is always willing to help you. In addition to being able to answer questions, one thing we’ll all have in common is a commitment to our GREAT guest service philosophy! More information on GREAT service is provided later in this guide.

And while we obsess about the details, it’s possible that a guest may be frustrated with a situation. At Spectra, our practice the guest is not satisfied with the quality of any menu item, offer a replacement. We do not question the guest’s opinion and strive to ensure they are happy with their purchase.

Spectra’s refund and return policy is more restrictive when it comes to alcoholic beverages, and you should get direction from your location manager or Spectra supervisory staff if in doubt about how to handle these situations appropriately and within guidelines of the TEAM Certification. You will receive more training and help in implementing our guest service policies during the course of volunteering at the Budweiser Events Center.

Your Budweiser Events Center Contacts The Spectra Concessions Department oversees the administration of the NPOP. We handle all contractual matters, scheduling, training, and communication between Spectra and the NPO groups, and serve as your partners in ensuring that your time at the Budweiser Events Center is a fully satisfying experience.

We’re here to answer questions, address concerns, provide information, and even just to chat about how you are doing. A Human Resources representative is generally available at all event check-ins or you can contact us via email or phone. Because of the large number of NPO groups and volunteers, we prefer that your NPO Group Leader serve as the primary point of contact, especially regarding contractual matters, compensation, scheduling, and reserving training spots.

If there’s anything outside the scope of what the NPO Group Leader routinely handles, please don’t hesitate to contact us directly: Sammie Steele, NPO Coordinator 970-619-4052.

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EVENT DAY PROCEDURES

GETTING TO THE VENUEGeneral Arrival InstructionsWe highly recommend carpooling with other volunteers from your group or using public transportation. If you choose to drive, please allow plenty of time for heavy traffic, inclement weather, and parking.

Your NPO Group Leader will inform you of your arrival time, which will vary depending upon the type of event and the location of your stand. It is very important that you arrive on time. We will not allow latecomers to work (and your group will be docked a fee outlined in the Group Agreement, so please give yourself plenty of time to get here.

Directions to Budweiser Events Center From Denver – Take I-25 N toward Fort Collins, then take exit 259 for Crossroads Boulevard. Keep right at the fork, and follow signs for Crossroads Boulevard E/Events Complex, and merge onto Crossroads Boulevard. Turn left onto North Fairgrounds Ave, then turn left onto Arena Circle.From Fort Collins/Cheyenne – Take I-25 S toward Denver, then take exit 259 for Crossroads Boulevard. Keep left at the fort and follow signs for Crossroads Boulevard East. At the traffic circle, take the third exit onto Crossroads Boulevard. At the next traffic circle, continue straight. Turn left onto North Fairgrounds Avenue, then turn left onto Arena Circle.From Greeley – Take US-34 Business West/10th Street, and then keep left at the fork to merge onto Co Rd. 58/US-34 West. Take a slight right toward Centerra Parkway, then turn right onto Centerra Parkway. Continue onto North Fairgrounds Avenue, then turn left onto Arena Circle.From downtown Loveland – Take US-34 East/East Eisenhower Boulevard, then turn left onto Centerra Parkway. Continue onto North Fairgrounds Avenue, then turn left onto Arena Circle.

Parking at Budweiser Events Center We are very pleased to be able to offer free parking to Spectra NPOP Group Members working events. This is a privilege and should be reserved for Group Members staffing events only. Free parking is available on a first come, first serve basis. Unless otherwise specified, all Group Members must park in lot E on the Northwest Side of the Budweiser Events Center.

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CHECKING-IN/OUT OF THE VENUE Checking In For Your ShiftVolunteers should use the Main Front Entrance that is located at the South Side of the Budweiser Events Center. As a volunteer, you should ONLY enter the building if you are scheduled to volunteer or you have a ticket for the event. If you are NOT scheduled to volunteer, DO NOT enter the building unless you have a ticket to attend an event. Once you have entered the building, proceed to the check-in table to pick up your uniform shirt and stand paperwork. Store all personal items and proceed, work ready, to the stand.

DO NOT GO TO YOUR LOCATION WITHOUT CHECKING IN AT THE CHECK-IN TABLE. Failure to check-in may result in a deduction for your group and other disciplinary action deemed necessary by Spectra.

Exiting the Facility at the End of the EventAt the end of the event, return any items issued to you for the event to their appropriate location. Remove any personal belongings stored in the warehouse, then go directly to a check-in/out station. After you have checked out for the event, you must exit the building. Exit through the doors that you entered the building at the beginning of the event.

Emergency Evacuation PlanEvacuation Plans are located on the inside of the doors to each Concession stand at the Budweiser Events Center. If you are unsure about the evacuation plan for your location contact a Spectra supervisor, the HR department, or your location manager prior to the event.

STORING YOUR PERSONAL BELONGINGS Personal items such as purses, coats, hats, gloves, cell phones, books, food, or beverages from outside the Budweiser Events Center , etc. are not allowed in the Concession or Catering locations. We suggest a small “fanny pack” or similar bag to carry appropriate items such as keys. Personal items are not permitted in the concession stands, and must be stored in the warehouse on the designated hooks. Spectra is not responsible for any items that are lost, stolen, or misplaced.

DRESS CODEAt Spectra, we take pride in our event presentation from start to finish. This includes ensuring that our volunteers provide a professional appearance and maintain grooming/clothing standards for their own safety and the safety of our guests. Attire should be professional, modest, neat, clean, and in keeping with health, sanitary, and safety practices. If you have questions, please contact your NPO Leader/our HR department. Accommodations for religious and cultural reasons will be accommodated whenever possible, so long as they do not violate food safety standards.

Clothing

Pants: All pants must be dark, black slacks, or black jeans worn at the waist and appropriately sized. No blue or gray

jeans! Pants designed to sag below the hips are not allowed. Belts should be worn with garments that require a belt. Belts are to be worn in the belt loops. No part of the belt

should be hanging. Pants must be cleaned, pressed, and in good repair as well as full-length, meaning at least to the ankle; if pants are

not to the ankle they will be considered shorts. Pant legs cannot be so long that they drag on the ground and should be no wider than the length of the shoe. Examples of unacceptable clothing include, but are not limited to: blue jeans, leggings, jeggings, yoga or stretch

pants, stirrup pants, sweatpants, athletic pants, wind pants, shorts, or Capri pants.

Shirts: Plain (no writing or logos) white or black T-Shirt to wear under your Spectra uniform shirt. The shirt will need to be clean, pressed, and worn tucked into your pants.

Hats:

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Only hats issued by your group leader or Spectra should be worn during volunteering hours. Hats need to be facing forward. No head coverings including stocking caps, scarves, picks, and bandanas are allowed without pre-event approval by

a Spectra leader. Shoes:

Tennis shoes/sneakers or other closed toed/heel rubber-soled shoes are required. Shoes must not present a safety or health hazard.

Sandals and other open-toed or open-heel shoes are unsafe and are not permitted. Socks are required.

NPO VOLUNTEERS WHO COME TO WORK IN VIOLATION OF THE DRESS CODE WILL NOT BE PERMITTED TO VOLUNTEER FOR THE SCHEDULED SHIFT. There is a deduction per absent volunteer from the group’s earnings. Many of our groups make the volunteer accountable for this loss in revenue. If your group has “adopted” a concession location for Eagle’s games, your absence could potentially cost the group the perfect attendance bonus they’ve worked hard to earn.

Presentation StandardsAdhering to our grooming and personal cleanliness standards enhances the experience for volunteers, and is an important part of the professional brand we present to our guests. Because food safety is of the utmost importance, please review the standards below.

Hair: Hair (head, beard, etc.) must be neat, clean, and present a groomed appearance. Long hair must be properly restrained to keep hair back and away from the face. Glitter, feathers, beads, and barrettes are not permitted due to food safety standards. You may also be required to wear a hairnet for food safety purposes.

Hats: Only designated group hats approved by Spectra’s General Manager may be worn during your shift. Fingernails: Fingernails must be neat and clean at all times. Nail polish should be in good condition, and not

chipped. Nail art and nail jewelry that may chip, fall off, or come loose, are not allowed. Cologne/Deodorant: Due to close contact with guests, coworkers, and other volunteers, the use of deodorant or

antiperspirant is required. The use of heavy colognes or perfumes is not acceptable. A light after-shave, cologne, or perfume will be allowed.

Make-Up: Make-up may not be extreme in nature. Jewelry: Jewelry should be minimal to prevent a safety hazard in the work environment. Tattoos: Every effort should be made to cover up any visible tattoos or jewelry making social, political, or religious

statements while volunteering. Sunglasses: Sunglasses may be used for outside, daytime use only. Chewing gum is not allowed. SMILE and Be Friendly: You are part of the show and your smile is an important part of your uniform!

SOCIAL MEDIADuring your volunteer experience, you may witness parts of an event that are not visible to the general audience. This could include proprietary or confidential information about practices and policies of Spectra or our client, performer information, and other “behind the scenes” events. All volunteers are strictly prohibited from photographing or sharing information obtained while volunteering. This includes posting on any social media, blogs, or media outlets. The only exception to this policy is if before or after the event, you or our NPO leader posts about your upcoming volunteer experience as a way to generate additional patronage. For example “Come to the [insert team name here] game tonight and visit (Your NPO Name Here) at Booth #23! We are volunteering in the stand to raise funds for our Organization.” Any violation of this policy by any volunteer could void your NPO Group Agreement.

YOUR VOLUNTEER LOCATIONThe Budweiser Events Center is divided up into three levels: Event level, Concourse Level, and Suite/ Restaurant level. All concession stands are location on the concourse, the check-in table is located on the event level. A listing of the available NPO locations at the Budweiser Events Center is listed below.

Name of Location Volunteers Required

General Location on Concourse

Hot Dog Nation East 8-9 East Side

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Hot Dog Nation West 8-9 West Side Pretzel (Portable 1) 2 Front Dippin Dot Front (Portable 2) 2 FrontIce Cream Cart (Portable 3) 1-2 East Side

Arrival at your StandOnce you have reached your location for the event, you will need to begin a number of tasks to prepare for the event.

1. Review the menu items for the location and their prices. It is important to know what type of food you will be serving for the event.

2. Familiarize yourself with the location’s set-up. The Spectra Supervisor can assist with this process. Make sure you read the event info sheet that outlines event intermissions and highlights special features, coupons, or requests for the event.

3. Begin preparing the location for the event. The Spectra Supervisor can assist you with defining necessary tasks for the location’s set-up. Your Group Leader will take responsibility for the money and verify the amount of money in the bank and begin stocking the tills (this should be designated by your group leader prior to each event).

Watching events: The bowl (inside of the arena/stadium) is restricted to ticketed guests and employees stationed in the arena. DO NOT enter the arena bowl or vomitory (hallway leading to the arena bowl) unless you are a ticketed guest.

RESTRICTED AREASThe Budweiser Events Center hosts many events where high-profile artists, performers (including animals), athletes and celebrities are onsite. It is very important, due to the nature of our business (and our contractual obligations), that the privacy and property of these individuals or groups are respected.

During concerts and other performances restricted areas will be set up to ensure that the privacy needs of these guests are met. During sporting events, dressing and locker room areas will be reserved for the athletes, coaches, trainers, and other designated essential staff. Most of these areas will be marked.

You should not go anywhere in the facilities other than your specific work area without specific permission . The backstage, box office, count room, dressing rooms, arena bowl - which includes the vomitory or hallway leading to the arena bowl - (except beer vendors) and engineering areas are restricted areas for NPO groups. The restricted areas include any items, memorabilia, or belongings of the artists, athletes, performers, or celebrities. Contact the HR department if you have any questions about restricted areas or items.

DO NOT ASK ATHLETES, ARTISTS, PERFORMERS, OR ANY OTHER CELEBRITY FOR PICTURES, AUTOGRAPHS, OR MEMORABILIA. NPO Groups that do not follow these guidelines may be fined.

HEALTH AND SAFE FOOD HANDLING PRACTICES Do not work if you are sick or have an infection. See section “If You Are Sick” on page [9] of this guidebook. Do not prepare or touch food after handling money. ALWAYS wash hands before and after handling food, using the

restroom, smoking, coughing, or handling any raw ingredients. General cleanliness guidelines should be followed at all times including keeping your hair under control. Wear gloves when you have direct contact with unwrapped food products. Change gloves and wash hands after

handling money, using the restroom, smoking, coughing, or handling any raw ingredients. Always tell the person near you where you are in relation to them (i.e. “Behind you.”). Just because you are right

behind someone doesn’t mean they know you are there. Cough or sneeze into your elbow, not your hands. If you see something that concerns you about health or food safety, communicate it to a supervisor.

GUEST SERVICE - GREAT EXPERIENCE Customer service is at the foundation of who we are as an organization. We are responsible for transforming events into experiences… every day

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with every action. Our Spectra-wide customer service platform is the GREAT Experience. The GREAT Experience is a repeatable service model that we can use in every interaction with our clients, customers, and employees. GREAT Experience stands for:

G = Greet the customero Make a good first impression – you only have one opportunity to do this! Be aware of your body language,

clothing/uniform, facial expressions, tone, and attitudeo Provide a positive, warm greeting to show you careo Make sure your greeting is appropriate for your venue:

Welcome to the Budweiser Events Center Let’s go Eagles!

o If you are currently assisting a customer and another is waiting in line, acknowledge the next customer and let them know you’ll be with them shortly

R = Relate with a friendly questiono Make your customer feel valued and glad they are at your venueo Be sure to give the customer your full attention – avoid distractions, make eye contact, and listeno Relate to the customer and start a conversation by asking a friendly question

How are you today? How can I help you? Are you enjoying the game/show?

E = Explore the optionso Know your venue and the product/services that you offer. o Inform them of their options:

We have several vegetarian options, some of which include… Would you like to add a fries and make it a combo? (Don’t forget to upsell when possible)

A = Address and respond to their needs o Addressing and responding to their needs is where the rubber meets the road – take action and execute! o Be sure to assist them in an efficient, friendly mannero Ensure all of their needs have been met

T = Thank the customer and make them feel appreciatedo Focus on making a lasting impressiono Make the customer feel appreciatedo Say “Thank You”

Thank you, we hope you come back and visit us soon! Thank you, have a great day/night/weekend!

o Be sincere and show you care – make sure your customer is 100% satisfied. If they’re not, take action to assist them.

GETTING HELP DURING AN EVENTOur goal at Spectra is to provide superior service in a top quality environment, everyday! We have a number of managers working each event that are available to address any concerns or provide assistance to you and your group. You can reach these managers either by stopping them on the concourse or calling the Concessions Supervisor or Manager on Radio, and request to have a manager stop by your location. Make sure that you leave a contact name and the location number when you call. Location managers are also an excellent resource regarding the location operation, break room locations, and other general building information. Volunteers should not put themselves at risk; call on a Spectra staff member to help. We want you and your group to have the best experience here at the Budweiser Events Center.

TAKING A BREAKGroup members are given breaks during each of the events staffed at the Budweiser Events Center. Break areas are provided in various locations throughout the Budweiser Events Center. The manager or supervisor of your area will let you know when to take your break.

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Breaks are NOT permitted in the guest areas, backstage, or food locations.

No SmokingSmoking, including use of electronic cigarettes, is not permitted anywhere inside the Budweiser Events Center. You can only smoke on your break (“smoking breaks” are NOT to be taken in addition to your break). Designated smoking areas for event volunteers and employees include: Smoking Patio on the East Side of concourse, across from Hot Dog Nation East. Smoking is NOT permitted in the guest smoking areas or inside the buildings.

VOLUNTEER MEAL ITEMS AND DISCOUNTS NPO volunteers are entitled to 1 free employee meal item per shift at Spectra Concession stands. Meal items are to be taken from the location you are working in. You must take your meal outside of the concession stand to eat. Alcohol may not be consumed during your break. Volunteers are allowed a 15-minute break per 4-hour shift. Please do not take your break during the time when

patrons entrance or intermission for an event. If you decide to walk around the concourse, you MUST leave your uniform in the concession stand or portable.

IF YOU ARE SICK OR INJURED WHILE VOLUNTEERINGReport all workplace accidents or injuries to your Stand Leader or Spectra supervisory staff immediately, no matter how small! If you need to see a medical technician, one first aid stations is located throughout the Budweiser Events Center. Medical technicians are on-site during events only. In an emergency, contact the Command Center at (970) 619-4055 to request a Med Tech. Make sure you include the location and type of emergency.

Volunteers may not work in foodservice operations if you have been diagnosed with Norovirus or Hepatitis A by a medical provider, or are experiencing vomiting, diarrhea, sort throat with fever, or jaundice (yellowing of the skin and eyes). You must inform your NPO Group Leader immediately if you have or develop any of these conditions while volunteering.

If you require medical attention at one of our First Aid Stations, please inform personnel that you are an NPO Volunteer.

First Aid Locations: Main Concourse; Section J-K on East Side

First Aid Kits: Inside Warehouse (near check in table), far back wall on shelves (straight back from door)

SERVING ALCOHOL AND BEERSince liquor (or hard alcohol) service is handled exclusively by Spectra bartenders, there are only three ways an NPO volunteer can serve beer at the Budweiser Events Center:

1. Out of a permanent concession stand;2. From a portable beer stand;3. Vending beer in the “bowl” or interior of the arena/stadium.

All volunteers staffing a permanent concession stand for an event where beer is served MUST have a valid TEAM Certification signed by an Spectra representative WITH a passing test scorecard attached. Volunteers possessing a valid minor permit (between 18 to 21 old) are permitted to sell beer with food from concession locations.

Properly Verifying ID for Alcohol ServiceIt is absolutely imperative to take the time to thoroughly check the ID for any guest purchasing alcohol appearing to be under the age of 30. The following are the ONLY forms of ID accepted at the Budweiser Events Center:

A valid photo drivers license from any of the 50 States, Commonwealths or Canadian Provinces showing proof of being 21 years of age or older. A license with a hole punch is INVALID;

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Valid DMV identification card with photo, name, date of birth, and physical description from any State; Valid passport that can be read (i.e. in English); Valid US Military ID card with photo, name, date of birth, and physical description.

To be valid, the ID must be current and cannot be expired!

When checking the guest’s ID: Check to see if the ID is among the forms of stand-alone ID accepted at the Budweiser Events Center. Check the physical condition of the ID. The lamination should be intact; it should be legible and not damaged or

altered in any way. Check the photo carefully, ensuring that it matches the person presenting it. Hold the ID at shoulder level so it is

even with the guest’s face when you do your visual inspection. Check the birth date to ensure that the person is 21 years of age or older. Check the expiration date to ensure it’s valid and not expired. If the guest appears to be under the age of 30, exercise due diligence in verifying that the ID is not false or altered.

Asking questions about information on the ID is a good test.

Most importantly: TAKE YOUR TIME! Pay attention, don’t rush, do the right thing – THIS IS ONE OF YOUR MOST CRITICAL RESPONSIBILITIES AT THE Budweiser Events Center!

A Reminder: As the licensee for alcohol service at the Budweiser Events Center, Spectra is responsible for ensuring total compliance with all Colorado and City statutes and in-house policies pertaining to alcohol service. Every Spectra employee and NPO volunteer (18 years of age and older) is individually responsible for understanding and following our policies. Failure to do so will result in disciplinary action, up to and including immediate termination of volunteer and/or volunteer group from NPOP, and responsibility for any fines, penalties, or other legal consequences imposed by the Alcohol Control Board against the individual.

Please do not hesitate to ask any Spectra Supervisor if you are unclear about any aspect of alcohol service. We would be happy to provide one-on-one refresher training at any time.

STAND CLOSINGA Spectra Supervisor will notify the Stand Leader to close your location at the appropriate time. Once this is done, the group will need to finish serving any guests in line, then roll the location doors down to approximately one foot above the counter. Each location has a list of tasks that need to be completed prior to leaving. This list is posted near the door of the location or can be reviewed by your NPO Stand Leader or a Spectra supervisor. NPO Stand Leaders will assist with assigning closing tasks for the group.

The designated Cash Manager is responsible for the money and will take the bank down to the vault. The remaining group members will begin cleaning and preparing the location for the next event. Some closing tasks include: moving condiment units back into the location and cleaning them, sweeping and mopping the floor, emptying trash containers, cleaning counters, soda and beer stations, and turning off equipment.

It is important to follow the appropriate closing procedures in order to provide groups or employees working the location for the next event a clean and safe environment. A Spectra supervisor will come by to check the location and release the group for the event. Remember to return your shirts, and hats/visors to the laundry bin located at check-in. Make sure that you exit the facility the same way you entered.

RESPONSIBLE VOLUNTEER TIPSTeamworkTeamwork is a very important part of a successful volunteer’s experience at the Budweiser Events Center. Teamwork also enables our staff and volunteers to meet and exceed the expectations of our guests.

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Harassment and Discrimination PolicyHarassment and discrimination is prohibited at the Budweiser Events Center. At no time should an employee or volunteer harass or discriminate against another volunteer, employee, or guest based on sex, race, religion, disability, or any other reason protected by local, state, or federal law. All intentional or unintentional harassment or discrimination will be viewed as a serious violation of the company policy.

Let’s CommunicateWe have event evaluation forms attached to the clipboard for each location. Your success and satisfaction with staffing events is very important to us. Please take the time to express your concerns, questions, or comments regarding your experience with us at each event. Our partnership with your group is invaluable and we welcome your input and suggestions. Please share your feedback with your NPO Group Leader who will collect all comments and pass along to your group’s Spectra contact.

IF YOU AREN’T ABLE TO VOLUNTEER FOR YOUR EVENT Check with your NPO Group Leader regarding what to do or who to call if you find yourself unable to follow through on your volunteer staffing commitment BEFORE THE DAY OF THE EVENT!

The procedure for handling this issue is strictly up to each individual group. While we understand that work and family matters occasionally necessitate a quick change in the most carefully-laid plans, we also expect the Group Leader to have a contingency plan in place for covering last-minute emergencies. Providing the total number of volunteers confirmed for an event is a critical component to assuring that the highest levels of guest service are met. Per our compensation agreement with NPO groups, Spectra will deduct an amount specified in the Group Agreement per absent volunteer from the group’s earnings. Many of our groups make the volunteer accountable for this loss in revenue. If your group has “adopted” a concession location for Eagle’s games, your absence could potentially cost the group the perfect attendance bonus they’ve worked hard to earn.

ACKNOWLEDGEMENT

I have received and read the Spectra Non-Profit Organization Program Volunteer Guidebook and agree to abide by the policies and practices described therein. I understand that the Guidebook is an informal informational reference for

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working at the Ranch. It is designed to supplement the Spectra Food Services and Hospitality Season NFP Handbook, which is primary.

No statement of policy or practice contained in these guidelines is intended as a contractual commitment or obligation of Spectra Food Service or Spectra Venue Management to any individual or group. These policies may be changed, amended, added to, or terminated by Spectra without notice. In the application of these policies discretion may be used which, by its exercise, may not be deemed as a policy change or precedent.

________________________Print Name

________________________ Sign Name

________________________ Date

________________________ NPO Group Name

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