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As President of the Hotel Man-agement Society formerly HSMAI, I would like to wish you Happy Holidays, and wel-come you to our clubs first official Newsletter called “The Lobby.” “The Lobby” features what we do as an organization and what we do professionally to learn about the Hospitality Industry. I feel this will be a great net-working tool that can be used to inform industry professionals as well as our parents, who may help fund our education. As a graduating senior I will be leaving this semester and hope-fully working for one of my dream hotels. I’ve learned a lot about this industry in my last two years as a transfer student in the BBA Program. Delhi is a place that is loved by everyone who comes here. I couldn't ask for anything more from Delhi.
I know I made a great decision when I chose to come here. I would like to thank everyone who contributed to my wealth of knowl-edge during my time here. I would like to say Congratulations and Welcome our new President, a sophomore in the Hotel & Resort Management Program, Carolyn Laskoski. She is very involved with our pro-gram and also is a great athlete for the Broncos Track Team.
Thank you again for the privilege to serve as your chapter president.
Happy Holidays !
Joseph Cox Hotel Management Society
President
Kick-Off for 2009 Relay for Life Huge Success On Wednesday, November 12th at the Alumni Hall Hospi-tality Center, The Hotel Man-agement Society sponsored the “Kick-Off” for the 2009 Relay for Life. The Relay Fundraising event will be held at Delhi’s American Legion Field on Friday
and Saturday, April 24 and 25, 2009. This year’s theme for the Relay is “Rock Bands”, meaning that each team will sport the theme of a famous rock band in their fundraising events, tent decorations and spirit on the night of the event in April. The Kick-Off featured great appetiz-ers, salads, desserts, and bever-ages all prepared and paid for
by the Hotel Management Soci-ety. The décor featured rock bands from all eras with a vin-tage collection
Cont. next page
W e l c o m e S P E C I A L P O I N T S O F I N T E R E S T :
• Master’s Proposal
• Trips
• Life After Graduation
• Calendar
• Advertising
I N S I D E T H I S I S S U E :
Master’s Proposal 2
Mohonk Mountain Resort & Hotel Show 3
Management Spotlight 4
Life After Graduation 5
Going Green 6
15 Minute Toning 7
Advertising 8
K i c k — O f f R e l a y f o r L i f e H u g e S u c c e s s
C O L L E G E O F T E C H N O L O G Y A T D E L H I
Hotel Management Society The Lobby
Holiday Edition
December 2008 Volume 1, Issue 1
field, where time is crucial. This will be a one-year program starting in January of the given year. Stu-dents will meet 4 times during the year for different requirements. The first meeting would be at Delhi to introduce students to the Co-hort, professors, and the online environment. The second meeting would probably be in Chicago in May for the National Restaurant Show. The third meeting, in No-vember, would be at the Interna-tional Hotel and Restaurant Show.
The last meeting would be back in Delhi for final presentations. The year-long program would have 4 mod-ules made up of courses meant to enhance educational levels for these managers. The cost, around $23,000 to $28,000. There is much more to come on this excit-ing new endeavor for SUNY Delhi. Propos-als are still in the works.
Club Advisor Professor Lee Heron
This trip was truly enjoyable. It allowed both faculty and students to enjoy personal time together off campus, a good change from the everyday classroom setting.
Kate Maxson and Paige Steven
Continued from pg.1
of record albums on the tables surrounded by unique center pieces made from number ten cans covered with fabric and tied with colorful mesh. The club also set up, served, and cleaned up after the event. Relay for Life co-chairs, Amy Bever-age and Christina Viafore, thanked the Club members numerous times during the event for sponsoring the Kick-Off for the over 75 attendees.
Club Advisor Professor
Rick Golding
S U N Y D e l h i i s p r o p o s i n g A m a s t e r ’ s d e g r e e i n h o s p i t a l i t y m a n a g e m e n t
A d v e n t u r e t o H u n t e r M o u n t a i n
P a g e 2 V o l u m e 1 , I s s u e 1
The Master’s in Hospitality Manage-ment at SUNY Delhi will be a pro-gram for experienced professionals who are seeking an advanced de-gree while maintaining their current professional positions. The college is proposing this pro-gram because it has seen growth in Associate degree and Bachelor de-gree applicants. It seems to be a logical progression. The program will be offered online to accommo-date students who are in manage-ment positions in the hospitality
In October, a small group of Hotel Society mem-bers went on a trip to Arkville, Hunter, Wood-stock, and Mount Tremper. The one night trip started with the Arkville scenic train ride to Rox-bury. After that we headed straight to Hunter Mountain to tour the Kaatskill Mountain Club. Russell Coloton, one of SUNY Delhi’s Hospitality Advisory members, provided us with a tour of the property he manages. The tour consisted of viewing a variety of spacious accommodations, laundry room, indoor/outdoor pool, and spa. For dinner that night, we went to Pancho Villa’s Mexican restaurant. We spent the evening at the Fairlawn Inn, a bed and breakfast right in Hunter. This large Victo-rian house has nine unique, individually named rooms, each with a private bath. The next morn-ing Chuck, the owner, made breakfast to order for us and the other guests. The menu was vast and all the choices were delicious. On the way back to Delhi, we made several stops, first to the largest and most beautiful wa-terfall we had ever seen. Then we had a quick stop in Woodstock to do a little shopping. The last stop was to Emerson Resort and Spa in Mount Tremper. We started off in the kaleido-scope gift shop, and then visited all the different types of guest rooms before having a healthy lunch.
F&B. After talking with the dining room manager, we took a tour of the Mohonk Mt. We saw so many different types of rooms ranging from $250 a night to $500 a night. The rooms were welcoming and would make any guest feel at home. The Mohonk Mountain House was a great place to visit we enjoyed it a lot!
Adam Schultz
M o h o n k M o u n t a i n H o u s e a n d a D a y a t t h e H o t e l / M o t e l S h o w
F i n d i n g a M e n t o r
P a g e 3 V o l u m e 1 , I s s u e 1
“The leader follows in front.”
On November 10, 2008, we visited the Mohonk Mt House as a part of the hospitality trip to New York City. As we approached the Moun-tain in view of the Mohonk Mt House, I was just amazed by the scenery and how it looked. Inside, we had breakfast in their dining room. The food was outstanding, the omelet was great. After break-fast, we talked to the dining room manager about how business varies from season to season, how many menus they have throughout the year, and the production flow for
As a graduating senior in the Hotel and Resort BBA program, I can’t stress enough the importance of a mentor.
I personally have two great mentors.
One, a very successful Industry Profes-sional named Glenn Lasco. I have know Glenn almost my entire life. He has helped me pave my future during my three management internships at Harrah’s Re-sort in Atlantic City, New Jersey. Glenn has taught me a lot, so much I can’t even begin to list. Some key points that were always stressed were SERVICE, SERVICE, SERVICE. If you do not provide a great service, your great product won’t be rec-ognized.
The other mentor I have is an Education Professional that I’ve known for a couple years. His name is Dr. Jim Murdy. He is currently the Associate Dean of the Man-agement School at NYIT. I met Jim when I attended the University of New Haven in Connecticut. He was one of the best pro-fessors I have ever had college career wise. Jim was the most involved educator
I have ever known. He was an advisor in every Hospitality Club, was the Depart-ment Head, ran The Hazel Center, and was in charge of the Professional Enrich-ment Programs. In addition to that, Jim still taught full time. I wondered how he did it all and during that time I ended up getting involved in all these activities. Jim has taught me so much about this great industry from creating and maintaining networking contacts to interview tips and etiquette. I still talk to Jim on a regular basis if it’s not about education, it’s about my future in the hospitality business. He has always had time to give advice when-ever I needed it. Jim is a great mentor and has made an impact in my life.
Now, ask yourself if you have ever come in contact with someone like this. If the answer is yes, then start building a rela-tionship that can influence your profes-sional career and put it on a track that will make you successful.
It’s up to you to find someone who is a
great leader who stands out, is dedicated and stands by what they say, has time to guide, and most importantly challenges you to constantly be better at what you do.
I think if you have at least two mentors you will be so far ahead of the game. You just need to get out there, get involved and don't look back. It is up to you to de-cide who you’re going to sur-round yourself with. The choice is yours, get out there, get in-volved, network, get those in-ternships that give the most ex-posure and hopefully you will find that mentor that creates a long lasting impact in your life.
Joseph Cox
HMS President
Management Spotlight
This past summer I did my internship
with the Hotel Hershey in Hershey, PA. There I
gained valuable experience that no class could
have ever taught me. Learning in the classroom
is much different than being in the field because
you have to react to situations fast. Some of the
classes that you take here at Delhi really do help
you out when you are in the “real world” as
they prep us for what is ahead and get us ready
for our future. The position that I held this
summer was not just as a line level employee; I
was a manager in training . So I had all the re-
sponsibilities of a regular manager including all of
the paperwork, doing floor plans, scheduling and
server job assignments. While at Hershey this
summer, I was given the experience of a lifetime
to see many things that the normal person
would never dream of and was able to go to
Hershey Park almost everyday. When you were
part of the HIP hospitality internship program,
you also did certain seminars that the company
provided, called ELO’s or Extended Learning
Opportunities. There were many of these over
the summer and I learned a lot about the com-
pany from finance all the way down to opera-
tions and up to higher management. The one
ELO that stuck out in my mind was where I got
to job shadow, if you will, the GM for Hershey
Park. I went around checking rides and me-
chanical systems and then did day-to-day paper
work. This summer was also a good experience for
me in the fact that I have made many new life-long
friends from all over the United States and made
amazing connections that I can use to help me in my
career later in life, all by simply being myself and
doing a good job. I still keep in contact with my
bosses at the hotel and have gone back to work
over several holiday breaks. They are always willing
and love to have me back, hopefully full-time even-
tually.
Dayle Nuzzolese
P a g e 4 V o l u m e 1 , I s s u e 1
Life After Graduation: “Leaving A Legacy” Orlando, FL-- Four years at SUNY Delhi taught me a lot, but most of all the importance of “leaving a legacy.” After getting off the phone with my best friend, a recently graduated accountant who is going to bed at 9:14 P.M., looking over at my girlfriend who is working on her Master’s degree after a long 9 hour day, and myself personally finishing up a house-keeping project that is due tomorrow at work after working an 11-hour day, you quickly realize how fast things can change. The days of three 50-minute classes on a Wednesday, 2 hours of tutoring, and a flag football game are long gone. Life certainly is not always a “walk in the park.” Currently I am in a 12-month rooms division management training program. My official title is LIT, which stands for Leader in Training. At the Gaylord Palms, it’s important to know that we don’t “manage” rather we lead. Being that Gaylord Palms is located in Orlando, FL, planning out a move was necessary (and very expensive with the way gas prices were at the time.) One thing to remember is you cannot put a price on a great opportunity which will help “jump start” your career. My LIT program is challenging, yet extremely rewarding. At the end of my program, I will have worked in 11 different departments on the rooms side solely. Everything from Front Desk to Celebrity Services, I will experience it all. In each department I start out as a “STAR,” which is our nickname for an employee. I experience what a STAR experiences, getting a perspective of their responsibilities. I train properly and work my way up into a leadership role. Once a leader, I learn how to lead the department and then I will function as a leader for a set period of time. My goal overall is to leave a lasting “legacy” in each of the departments I experience.
Kyle Hares with Mr. O’Neil, CEO of Kerzner International during Kennedy Award Scholarship at the Atlantis Resort
Kyle Hares in his Housekeeping Uniform for the LIT Rotation at Gaylord Palms
One thing I am used to is change. I have worked in horticulture, engineering, public space, housekeeping, and bell services all in my first five months here in Florida. Just in the engi-neering department alone I shadowed and experienced 11 different positions in 10 work days. I found that being flexible and available to work was very important as well. I am expected to work a minimum of 50 hours per week, but most of the weeks it is normal to work 55 hours plus, which equates to an 11 hour work day. “Leaving my legacy” of being flexible and available is a favorable attribute when my program nears its end and they look at the different areas to place me. Another important aspect of my management training program is to be project oriented. For example, while in public space, which is responsible for the cleanliness of all public ar-eas, there was an area of opportunity at our family pool. The pool cleanliness and organi-zation was not to standard. My very first day in the department, I “relaxed” in a lounge chair and observed from a guest perspective what the guest experience was like at the fam-ily pool, everything from finding a chair, to the flow of guests, to the food and beverage component. After taking observations, I was given two and a half weeks to make positive improvements. I completely redesigned the layout, changed uniforms, hired additional la-bor to improve the cleanliness and organization, and made suggestions to help improve the food and beverage experience. My legacy in public space is now the hard work and im-provements I made to the family pool. Life after graduation is exciting. I have quickly learned that much of your “play” time is spent working on a project for work, but once again I cannot emphasize the importance of giving 110% effort. The economy has created a competitive work environment, where it is getting harder and harder to obtain those “dream jobs.” I am fortunate to have found my dream job, and one in which I can honestly say I smile driving home from work. Remem-ber, there is a big difference between living a life and leaving a legacy. Ask yourself … “How will you leave your legacy?” Best of luck to all of you in your future endeavors!
Kyle Hares
Rooms Division Leader in Training Gaylord Palms Resort and Conven-tion Center
6000 West Osceola Parkway
Kissimmee, FL 34746
P a g e 5 V o l u m e 1 , I s s u e 1
Wake up 7 am, complete a morning jog, grab breakfast, take a quick shower and then off to class. Take a second to breath after class, head to physical therapy, race back for more classes, squeeze in lunch then get a chance to swing by the Hotel Management Soci-ety Meeting, of which I’m the assistant senator. Race up to the field house for practice until 6 pm, grab dinner at Mac Hall, jump into the shower and then finally get a chance to complete work for classes. Go to sleep, wake up and do it all again. This serves as the typical day for me, an active student athlete. With a schedule like this, it becomes difficult for me to see how students claim that they are bored on campus. Living college life as a student athlete often proves to come with challenges. Time management and pri-oritizing become extremely important when ensuring that every-thing throughout the day gets completed. Even while maintaining my place on a sports team, attending 18 credits worth of classes, I still aspire to achieve a 4.0 grade point average. To achieve this goal, I must complete my work before entertainment and take every opportunity I can to be productive. Students need to be aware of all they need to complete and prioritize accordingly. It may be a crazy, hectic college life but I wouldn’t have it any other way.
Carolyn Laskoski
I was lucky enough to work on a Going Green Campaign this past summer on my Management Training Program at Harrah’s Resort Atlantic City. Some of the Conser-vation Measures I came up with while in my rotation with the Maintenance and Engi-neering Department were:
• Turn off lights when not in use, including non-essential overhead lighting in day-lit areas, lighting in unoccupied hotel rooms, meeting rooms, banquet areas, offices, equipment, and storage areas. Reduce overhead lighting as appropriate. Switch off decorative lighting, signage and other lighting inside and outside not necessary for security and safety. Main-tain safety and security lighting to the lowest acceptable levels.
• Close blinds and window coverings on all solar exposed windows during appropriate times of the day or when they are not in use to block direct sunlight. When not in direct sunlight, open blinds and shades to reduce or eliminate the need for overhead lighting.
• After business hours, turn off monitors, printers, and other equipment except for essential equipment needed for after-hours operation.
• Thermostats should not be set below 74 degrees F in the summer months. Dress in appro-priate warm weather business attire.
• Keep windows and doors closed to prevent loss of cooled air during the warmest parts of the day.
• Minimize use of portable devices i.e. microwaves, toaster ovens, electric heaters, or per-sonal fans.
• Reduce timeframe of light show on towers and ensure that the tower is only outlined after 2am nightly.
Joseph Cox
Going Green one Resort at a TimeGoing Green one Resort at a TimeGoing Green one Resort at a Time
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With all the traveling Hotel and Restaurant managers do, they rarely have time to hit the gym like they’d want to, espe-cially around the holidays. Regular body toning is good for a boost of energy levels in the morning, de-stressing after a hard day, or just to burn off that pesky cheeseburger you ate for lunch. You’d think the hustle and bustle holi-day running around would be enough, but here are a few quick and easy exercises that can help keep your stom-ach toned and that you can do anywhere! Belly Blaster 1. Start in a plank position with your elbows and forearms on the ground, your body parallel to the floor and up on your toes. 2. Make sure your belly button is drawn in toward your spine and raise your hips up into the air and hold for a 1 second count.
V-Up 1. Start position: Lie back onto floor or bench with knees bent and hands extended towards ceiling. Head should be in a neutral position with a space between chin and chest. 2. Leading with the chin and chest towards the ceiling, con-tract the abdominal and raise shoulders off floor or bench. Also - raise legs up towards ceiling and attempt to touch your hands to your feet. 3. Return to start position. Oblique Crunch 1. Start by placing your left foot over your right knee and place your hands behind your head. 2. Lift your shoulders up off the ground and twist so that your right elbow tries to touch your left knee. 3. Return to the starting posi-tion and repeat according to the required repetitions. 4. Repeat with the other side.
Carolyn Laskoski
3. Return to the starting position and repeat for the prescribed number of repetitions. Sidelying scissors 1. Start by lying on your side and raising both legs slightly off the ground. 2. Proceed to kick your legs in opposite directions in a scissor type motion. 3. Repeat according to the re-quired repetitions and then switch sides.
15 Minute Toning
C O L L E G E O F T E C H N O L O G Y A T D E L H I
Hotel Management Society of Delhi
HAPPY HOLIDAYS !
FROM THE HOSPITALITY DIVISION
ADVERTISING
The Lobby accepts advertising from outside sources. Advertisements may be submitted on disk, by mail, in person, or preferably via email. All advertisements must be submitted by 5 p.m. on the Friday prior to scheduled printing.
The Lobby reserves the right to refuse any adver-tisement. Advertising material printed herein is solely for informational purposes.
Come advertise with us!
Full Page - $100.
1/2 Page -$75.
1/4 Page - $50.
Single Column - $25.
*Advertising must be paid in advance (before publish date, the first of each month)
*Discounts given to ads running for 2 or more consecutive semesters (50%)
STAFF
Editor-In-Chief—Joseph Cox
Contributing Writers:
Rick Golding
Lee Heron
Adam Schultz
Carolyn Laskoski
Kate Maxson
Paige Steven
Kyle Hares
Joseph Cox
Dayle Nuzzolese
HOTEL MANAGEMENT SOCIETY OF DELHI
PURPOSE & OBJECTIVE
WILL PROVIDE ITS MEMBERS Opportunities FOR THE FUTHER DEVELOPMENT OF THEIR KNOWLEDGE, SKILLS AND Abilities AND NET-WORKING OPPORTUNITIES within THE HOTEL AND RESORT INDUSTRY.
OUR PRIMARY Professional LINKAGE TO THE HOSPITALITY INDUSTRY WILL BE THE AMERI-CAN HOTEL & LODGING Association WHICH IS THE KEY ORGANIZATION NATIONWIDE. AH&LA IS THE VOICE OF THE LODGING INDUSTRY, AND OUTSPOKEN ADVOCATE, AND INDISPEN-SABLE RESOURCE FOR THE $113 BILLION SECTOR.
P a g e 8 V o l u m e 1 , I s s u e 1
Alumni Hall
Hospitality Center
SUNY College of Technology @ Delhi
2 Main Street
Delhi, New York 13753
Alumni Hall
Hospitality Center
SUNY College of Technology @ Delhi
2 Main Street
Delhi, New York 13753
Email Questions or Comments to:
THE LOBBY
