Embed Size (px)
Citation preview
22000011
April 2002Vol. 2002 No. 4
InsidePresident s Message 3GLA Annual Conf. 5Outsourced Opinion:
. . .Customer Service 7
GLA/ARMAChapter Meeting
May 15, 2002
At Torrance Marriott Hotel
"Exploring Our Visual Future"
Terrence J. CoanAccutrac Software, Inc.
Visit us online for more details:www.arma-gla.org
Stop waiting in line to Register for GLA Chapter Meetings.Save Time & Money!
GLAs Annual Pass allows participants to prepay for all 10 Chapter Meetings in advance.Pay $250 for all 10 meetings at a cost savings of up to $100. And you will be pre-regis-tered for every meeting. No refunds are given for missed meetings but a colleague fromthe same company may attend in Annual Pass holder s place.
Regular Chapter Meeting prices are as follows:
$30 pre-registered to GLA members$35 without pre-registration to GLA members
Pay $250 for all 10 meetings and save time and money.
GLA News & Views / April 20022
Jim’s CornerBy James Higdon
GLAA R M A President
President s Message
Since my involvement in GLA ARMA, Ihave heard talk about transitioning thenewsletter to an electronic format. Thecurrent state of the website and certain-ty that we will make a smooth transitionwhen beloved Technology Director stepsdown the year after next, has brought usclose to making a commitment to elimi-nate newsletter as a mailing. We wouldlike to transition the newsletter to onethat is electronic and accessible via ourwebsite. Meanwhile, our intention is tooffer those members without Internetaccess the option of receiving thenewsletter via email. Chapter meetingnotices would still be mailed eachmonth.
In the last month I have witnessed aresurgence of interest in participating onThe GLA Board of Directors. Unlike myyear as Vice President & PresidentElect, we have already filled the majorityof the board positions. The exceptionsto that are the C.R.M. Liaison, TheHistorian, Content Providers for theNews & Views and most importantly TheDirector of Education. For those mem-bers who are willing to commit to attend-ing the BOD meetings regularly andsharing their ideas; we welcome you tocontact me. We are also always lookingfor volunteers to occasionally help TheDirectors. Volunteers are invited to theBOD meetings and expected to sharetheir ideas just as The Directors areexpected. If you fall into any of thesecategories, please contact me at([email protected]).
It has been our intention to direct themembership more and more to the web-site. For those of you who check ourwebsite regularly (ARMA-GLA.ORG),you have probably noticed that the infor-mation residing there is current and reg-ularly updated. Next year we will evenoffer the membership the ability to payvia credit card while registering for theevents.
GLA News & Views / April 2002 3
GLA News & Views / April 20024
I was one of several GLA members whospoke at the CRM Workshop put on by theOrange County Chapter of ARMA on April5-6 at the Orange County SanitationDistrict. The 2-day workshop attractedinformation management professionalsfrom near and far interested in becomingCertified Records Managers.
The purpose of the workshop was to helpthose interested in and/or working towardtheir certification as a Certified RecordsManager. With the workshop split into aBasic Track and an Advanced Track, therewas something for everyone. Attendeesgained a wealth of knowledge about thecertification process in the Basic Track asspeakers talked about test taking strate-gies, de-mystified the application process,provided individual assistance with theapplication, and thoroughly covered PartsI-V of the exam. Those in the AdvancedTrack actually wrote a Part VI case studysample test that was graded overnightand reviewed the next day with the group.The workshop wrapped up with a presen-tation on "RM, RIM, SIM: What’s Next?"
It was heartening to be a part of thisenthusiastic group as they take the nextsteps in their professional development.
CRM ReportBarbara M. Cross, CRM, MLS
Orange County Chapter ofARMA CRM Workshop
•A Success!
GLA News & Views / April 2002 5
OCARMA plans to offer the workshopagain, so aspiring CRM’s, keep your eyesopen for future announcements.
"To CRM or Not to CRM"
Speaking of becoming a certified recordsmanager A recent discussion on therecords management listserve talkedabout the importance of certifications andwhich ones are beneficial to records andinformation management professionals.John J. O’Brien, CRM, MLT, and currentPresident of the Institute of CertifiedRecords Managers wrote a personal testi-mony to the value of the CRM designation.He graciously agreed to allow GLA ARMAto reprint his comments
"Quick two cents on this between meet-ings. My certification directly contributed towinning my first managerial position yearsago. It has been a positive factor in secur-ing contracts, though I tend to work inorganizational change grounded on RMpractices and leadership coaching. I haveyet to find a RM program that employseither service - and that means my CRM isbeing appreciated by non-RM clients. TheCRM has added credibility in my educa-tional work and has been directly related
. . . contt d on page 6
to teaching opportunities (college and uni-versity level, core curriculum as well ascontinuing ed. courses)."
"As Steve (Whitaker, member of the ICRMBoard of Regents) notes, a distinction ofthe CRM is that it is not a certificateearned through passing an ICRM spon-sored course. The inherent conflict ofinterest in generating revenue throughcertifying does not exist. The ICRM is anaccredited organization testing a body ofknowledge that represents some depth ofa broad range of RM fundamentals andincludes testing of management compe-tencies so that CRMs’ can integrate RMinto leadership contexts."
"FYI, the ICRM may well move into someeducational activity in the future, but if so,it will be as a means to provide develop-ment to the membership, not as a meansto educate towards the certification itself.This maintains a historical integrity that isimportant to our members."
"As a last thought, when going for a man-agement position, the HR departmentknew nothing of the CRM and did aninvestigation including review of the exam-ination outlines (see www.icrm.org) todecide how to rate the CRM. It was deter-mined that the testing of broad learningacquired over five years (max.) of com-bined formal and informal study, could be
GLA News & Views / April 20026
equivalent to a graduate degree. It wasacknowledged that this would differdepending on the learner’s approach, aca-demic experience and competencies. (Ilucked out ;-)"
"The CRM examinations test a body ofknowledge. Because there is no onecourse that results in a CRM, most candi-dates study, experience, and learn far inexcess of any minimal requirement inorder to achieve the certification. That isalso why you will find CRMs who excel inspecial media management, others inarchival interests, others in leadership andmanagement, others in records facilityservices, others financial or HR manage-ment, in taxonomy design, etc. The learn-ing toward achieving the CRM is wherethe focus should be...it is empowering andsuccess enabling. The certification is icingon a cake of your own baking."
"In my view, the strength of the CRM liesas a foundation for excellence in RM prac-tice, and more, in grounding a variety ofbusiness and organizational practiceareas that are not deemed RM butinevitably rely on it. (What doesn’t?) Thisenables a CRM to pursue specializationsof personal interest, without abandoningthe field. It is the only certification of whichI am aware that offers potential to linkpractical RM concerns to conceptualissues of knowledge building for quality
outcomes, the purview ofleadership."
"Not everyone chooses tothink of it that way. Thatreflects the diversity of ourmembership."
For more information on theInstitute of CertifiedRecords Managers (ICRM)or the certification process,visit www.icrm.org
. . . contt d: CRM Report
GLA News & Views / April 2002
In an open society, there is no way toabsolutely protect yourself from identitytheft. However, there are some simplesteps you can take to minimize the riskof having your identity stolen. These 10rules of personal identity protection arebased on the best advice from theFederal Trade Commission (FTC) andcredit bureaus, and will help make youless vulnerable to identity theft:
1. Before providing personal identifyinginformation, make sure you knowwho is gathering the information, whyit is being requested, and how it willbe used. In the case of telemarketersis, if they called you and you don’tknow the caller, don’t share any per-sonal financial information, especiallybank account numbers or socialsecurity numbers. Even if their prod-uct or service interests you, ask themfor a number so you can call themback. Most telephone con artistswon’t give you a number, in whichcase, hang up.
2. Minimize credit card use and noteyour billing cycles. If the bills don’tarrive on time, contact the creditors.A missing credit card bill could meana thief has stolen either an incomingbill or outgoing payment. Keep yourcredit card account information in asecure place so that you can cancelall accounts if your wallet is stolen.
3. Check your bank account regularlyeither online or by phone to detectany unusual activity rather than waitfor your monthly statement.
4. Guard your mail from theft: don’tleave mail overnight in your box anddon’t put checks in your box to bepicked up. This is like leaving yourfront door open to an identity thief.
5. Never carry your social security cardin your wallet and don’t write thenumber down on a piece of paperand carry it. The result is the same.Never share that number unless it isrequired. There is no law requiringyou to provide your social securitynumber with a retail store. If a clerkwon’t take your check without yoursocial security number, ask for asupervisor or walk away without buy-ing.
6. Never order checks preprinted withyour driver’s license number or socialsecurity number on them.
7. Request a copy of your credit reportfrom each of the three major creditreporting agencies every year. If it isnot accurate, bring it to their attentionASAP. Pay particular attention to anyoutstanding accounts that are notfamiliar to you.
8. When shopping on-line make surethat you know with whom you aredealing. Identity thieves have high-jacked Web sites such as Ebay andPayPal and directed customermonies to their own accounts.
9. Destroy credit card receipts, creditcard offers, and any other recordsthat contain personally identifiableinformation. Buy an inexpensiveshredder or find another way to total-ly destroy old records no longerrequired. One of the favorite ways foridentity thieves to steal information isto go through your trash.
10. Password protect your bankaccounts and credit cards to add anadditional layer of security.
10 Ways to Protect Yourself from Identity Theft
7
A Big Thank You for supporting the ChapterConference.
GLA News & Views / April 20028
Conference Speakers:Steven Brower, JD Barbara Cross, CRM John Isaza, JD Barbara Nye, CRM Sharon Hyder, CRM,CMC Robert Monzon Nyoakee Baker Salway, FAI Juanita Skillman, FAI, CRM Jeanette Smith
Afternoon Break Sponsor Ictus Consulting, LLC
Raffle Prize SponsorsDecision Management Company, Inc. Express Records Storage Guarantee Records Management Information Technology Group Iron Mountain Mattel, Inc. Matrix Imaging Sony Pictures Entertainment Sunkist Growers
EFFECTIVEINFORMATION
RESOURCECORPORATION
Scanning and Microfilming,they both have advantages.
We do both. We can storeyour images as TIFF files,PDF fi les with or withoutsearchable text, or microfilmand microfiche. See detailsand prices at:
WWW.SCANORFILM.COM
or call us at (800)859-2800
Conference Committee Members: Lynette Allen Andrea Cleland Kay Schardein Judy Shields
Table SponsorsAccelerated ImagingHershey Technologies American MicroimagingHyder & Associates Decision Management Company, Inc.Index Industries Easyfile ASPInformation Technology Group Effective Information Resource CorpIron Mountain Express Records StorageLaserFiche File Source MatrixImaging Williams Records Management
Registration Bags and Gifts Metropolitan Water District Mattel, Inc.
GLA News & Views / April 2002
FileSource
Filing Systems,Custom Index Tabs, Shelving
and Labeling Products
Excellent ServiceCompetitive Pricing
No Voice Mail
Call us for a free Catalog!
2366-K No. Glassel St.Orange, CA 92865
Toll Free Tel: 877-345-3100Fax: 714-921-1472
9
Your Complete Source for:
Hyder & Associates...Hyder & Associates has
18 years experience as
consulting specialists
in the organization,
management and
retrieval of information.
...Turning ChaosInto Business Order
Hyder & AssociatesSharon Hyder, CMC, CRMInformation & RecordsManagement Consultants
501 West Glenoaks Boulevard, Suite 422Glendale, California 91202818.507.0008 • FAX 818.547.9908E-Mail: [email protected]
Hyder & Associates has
18 years experience as
consulting specialists
in the organization,
management and
retrieval of information.
Information & RecordsManagement Consultants
501 West Glenoaks Boulevard, Suite 422Glendale, California, CA 91202818.507.0008 • FAX 818.547.9908E-Mail: [email protected]
GLA News & Views / April 200210
GLA News & Views / April 2002 11
Lynette AllenChapter MeetingsRecords Supervisor at Proskauer RoseLLP, past president of GLA ARMA, andactive member of GLA ARMA andLRMA since [email protected]
Paul GarciaRecruitmentRecords Manager for Silver &Freedman, APLC. and over 12 yearslegal Records [email protected]
Trudi TroppHistorianManager of Records & Facilities ofFoley and Lardner, over 20 years ofLegal Records Management, Presidentof LRMA and GLA Chapter member of10 [email protected]
Barbara NyeCommittee MemberBarbara E. Nye, CRM, have served onthe GLA Board since 1995, includingserving as Chapter President in 1998-1999. Her carreer has spanned 25 yearsand she is now a principal in IctusConsulting, which provides services inall areas of records and informationmanagement. [email protected]
GLA ARMA Board of Directors2001-2002
Barbara Cross, CRM, MLSTechnology DirectorDirector, Record and InformationManagement at Sony PicturesEntertainment with over 14 years expe-rience in records management; formerCRM Liaison and Education Director forthe Greater Los Angeles Chapter ofARMA. GLA ARMA 2001 ChapterMember of the [email protected]
Pilar McAdamCorresponding SecretaryRecords Manager at Boeing SatelliteSystems (formerly Hughes Space andCommunications), a manufacturer ofcommunications satellites, experiencein technical, administrative and busi-ness support functions over the last 25years. [email protected]
Jan Hodges, CRMChapter ConferenceCorporate Records Manager for Mattel,Inc with over 20 years experience inrecords management.. ARMA membersince 1981 and past President of GLAARMA [email protected]
Patricia WarrenChapter ConferenceSupervisor, Records & DocumentImaging Corporate RecordsManagement for Mattel, Inc. with over18 years experience in records & infor-mation management; CRM candidate,former past president of GLA ARMA, 2time GLA Chapter Member of the Year,and past ARMA InternationalConference Program CommitteeMember. [email protected]
Juanita Skillman CRM, FAICommittee MemberRecords Manager for Orange CountySanitation District. Treasurer, ARMAInternational,Past President of GLA and OrangeCounty Chapters, over 20 years experi-ence in various area of Records andInformation [email protected]
Kay Schardein, CRMCommittee MemberRecords Manager with The BoeingCompany. She joined ARMA in 1988and is past President of the Rio GrandeChapter in Albuquerque. She has over15 years of experience in environmentalrecords and retention scheduling in var-ious settings — state and federal agen-cies and private [email protected]
Jim Bennett- CRM [email protected]
ARMA International4200 Sommerset Drive, Suite 215Prairie Village, KS 66208Ph: 800-422-ARMAFx: 913-341-3742www.arma.org
GLA ARMA1525 Aviation Boulevard, Suite 355Redondo Beach, CA 90278www.arma-gla.org
Return Service Requested
First ClassUS Postage
PAIDRancho Cucamonga
CAPermit # 93538
James HigdonPresidentOperations Director West Coast forUniscribe; a company offering innovatedocument solutions for all types ofindustry; background includes develop-ing and supporting a wide range ofrecords and information managementoperations and significant systems/inte-gration experience. [email protected]
Judy ShieldsVice President President ElectRecords Supervisor for Lyon & LyonLLP, Director of Placement andRecruiting for the past two years andGLA ARMA 2001 Chapter Member ofthe [email protected]
Cynthia J. Nunes, MLSTreasurerPrincipal and Lead Information SystemsConsultant for Ictus Consulting, LLC.(http://www.ictus.com), has over 12years of experience in the development,design, implementation, and deploy-ment of information management sys-tems; formerly Web Manager for theARMA International Pacific Region,establishing their web site; also servedas Web Manager for the Greater LosAngeles Chapter (1998-2000). GLAChapter Member of the Year [email protected]
George DalingerRecording SecretaryOwner of LightstreamTechnologies Inc., a companyoffering information managementsolutions using the technologies ofDocument Management, Workflow,Forms Processing and ERM/COLDto reduce costs and increase cus-tomer [email protected]
