Embed Size (px)
DESCRIPTION
ves
Citation preview
Strictly Private & Confidential
Version 1.0
Vodafone Welcomes the Users
Strictly Private & Confidential
Version 1.0
Customer Services
National Account Manager
Sales Executive
Service Manager
111
099200 66666 ( Corporate connections)
Strictly Private & Confidential
Version 1.0
Vodafone Differentiator at a GlanceSpecialized Customer Services
WSS : Service Activation and deactivation
24/7 Support for Value added services ( 55666 ) Toll free
Dedicated Service Manager
Self Service Kiosk helps in Service activation & deactivation, accepting payment through Credit Card, cheque and cash round the clock.
Standardized service across the globe through Vodafone Global Enterprise Team
Exclusive Vodafone Stores, Mini stores & Mobile Stores at your door steps
PAN India Escalation Matrix for seamless services
Dedicated Inbuilding Solution at corporate for enhanced coverage
Customized Network Solutions
Strictly Private & Confidential
Version 1.0
Service Experience
• From Delight to Bonding with the Key Stakeholders
• Extended Service Reach
• End to End SLA
• Escalation Resolution within defined TAT
• Complaint Resolution
• Increased consistency and Centralization
• Periodic Service Review with the account
• Handling enquiries, requests and complaints at the Vodafone Service Desks
• Handholding and ensuring customer satisfaction at all level
Strictly Private & Confidential
Version 1.0
Vodafone Welcomes the Users
