“The most cost-effective call center staffing in America.”

National Telecommuting Institute

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Who We Are

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• NTI is an employment network whose mission is to provide American’s with Disabilities the opportunity to work from home as customer service agents and medical transcriptionists.

• Act as both a staffing agency and outsourcer for Fortune 500 companies and government agencies.

• Provide Vocational Rehabilitation counselors a place to locate work-from-home jobs for their consumers

- in contact and call centers

- online technical support

- medical transcription

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How can NTI Help the Vocational Rehabilitation Counselor

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• Matching job skills to your consumer case load to appropriately place candidates with the right jobs

• NTI knows what our Clients want in a Customer Service Agent and we understand the skills needed to successfully meet the core requirements of the job

• NTI prepares the candidate for employment1) Provide “FREE” job certification training

2) Paid “on-the-job” training and Career Counseling

• Placement of candidates into professional long-term positions allowing VRC to successfully close cases

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How NTI Defines the Ideal Candidate for Employment

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• NTI’s extensive experience with Work from Home agents allows us to best identify required skills and traits. These include:

• strong work ethic and highly motivated • Professional in all aspects of the job • Communicating, Reliable and on time• Cognitively problem-solve• Relevant work experience • Background check and/or Drug Screen• Accountable-”Do what you say. Say what you do”

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Determining if the Consumer is an Appropriate Fit for Telework

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NTI understands that every consumer’s situation is unique in relation to work experience, education and disability. The following questions will help the consumer assess their psychological and physical status to determine if they are a good candidate.

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Consumer Self Assessment

• Are you able to create a home office setup that is quiet and distraction free?

• Do you have the stamina to consistently work 4-6 hours consecutively?

• Is there a period of time during the day you are most efficient and effective?

• Do you take medications that impair your ability to fully participate in your work?

• Do you have personal challenges that would interfere with your ability to fully participate in your work?

• Do you get stressed or anxious easily?

These are just a few of the questions a potential candidate should ask themselves in order to evaluate and determine if Customer Service work is an appropriate match

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General NTI Job Opportunities

• Government Contracted Positions

• Major Retail Customer Service Representatives

• Technical Support Positions

• Medical Transcription Positions

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NTI and Ticket To Work (TTW)

Applicant contacts NTI

TTW ?

Is it Assigne

d to VR?

NTI works

with VR counselo

r

VR Services Conclude

d?

NTI Requests

TTW assignme

nt

VR Counselo

r?

Assign TTW to VR

Y

N

VR Closes Case

Y Y

N

Y

N

Success

N

Are Addition

al Services

Req?N

YNTI

Recommends contact

with VR

1

1

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NTI Fee Structure

No

Option 1: $2800

Option 2: $3300

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Case Study

NTI Employee working for Meijer

Claire Nicholson- from Arlington, Texas

Completed application- NTI June 2007

Hire date for employment - 10/16/07 when she began working for Meijer.

Claire is currently still employed with Meijer working 20hrs/week and current pay rate is $9.25/hr.

“I am truly thankful that NTI was available to connect me with Meijer when I first contacted NTI” several years ago.  I remember how nice everyone was that I came in contact with and how they seemed determined to find me a position.  Without NTI I don't know what disabled people would do.  I would highly recommend candidates to work with NTI.  I myself have rheumatoid arthritis and have some terribly painful days when I am not quite myself but I continue to work. Applying to NTI and working as a customer service agent has provided me opportunities that I may never have experienced otherwise.-Claire Nicholson

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Future Consideration-May possibly be considered for a position in the futureGeneral- Submitted online applicationHR Process- Hiring processInactive- Application is put on hold (i.e. missing information)Training- Currently in TrainingStore Shelf- Completed all requirements and is eligible for job considerationRejected- Failed Pre-screen or TrainingWorking- Currently employed

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Texas VR Statistics2006-2011

Future Con-sideration

General HR Process Inactive Training Store shelf Rejected Working

Series1 142 263 10 267 9 55 120 24

25

75

125

175

225

275

Texas VR Statistics2006-2011

# VR

App

lican

ts

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Questions

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“The most cost-effective call center staffing in America.”

Thank You!Please feel free to contact me with any further questions or concerns.

David E. GiglioVR Relationship Coordinator69 Canal St.Boston, MA, 02114Phone: 1.800.619.0111 x 327Fax: 617.412.3467www.nticentral.org