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Information pack regarding VoIP.co.uk\'s services for Contact Centres
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VoIP.co.uk is a business grade VoIP telephony provider founded in 2004. Since then the company has enjoyed strong support and investment from our founding Directors to develop a stable and high grade service that we offer to our customers. We are a company that understands that telephony is at the centre of what a contact centre does and as such has to be reliable. Below are some brief points about VoIP.co.uk;
Managing Director Adam Crisp a qualified Cisco Engineer with 15 years working in the IT and telecommunications sectors.
The company is supported by a strong board of directors with an average of more than 20 years of experience at the Chief Executive and Managing Director level of telecoms companies in Europe and Russia, with revenues up to $10 bn per year
VoIP.co.uk has no external debt
The current focus of the company is to replace existing ISDN (PRI & BRI) to PBXs with reliable, secure, resilient and cost effective VoIP links
Full interoperability tested with most major PBX vendors and auto dialler platforms
One point of contact, no further charges from or involvement with BT
VoIP is a game changer in a contact centre environment. Our technology can give you a commercial advantage over using ISDN. We have developed some unique features such as our Trunk Selector which is great for load balancing one phone number of multiple worldwide contact centres for example. The points below are some of the main benefits of using VoIP.co.uk;
Flexibility, VoIP.co.uk can up and down scale voice channels to match requirements. If you have a new campaign running we can instantly provision more voice channels.
CLI presentation and out of area number purchase, VoIp.co.uk can present any CLI (subject to proof of ownership) required. We can also provide telephone numbers in any UK dialling code as well as world wide numbers.
Cost effective over ISDN. We can lower monthly charges as VoIP connections tend to be far cheaper than ISDN 30. We also have no connection changes and bill all calls per second.
Superior Technology. VoIP.co.uk can offer per extension billing for your reporting needs, load balancing off calls over multiple sites. We call this Trunk Selector and will be cover later in this document.
Direct Access
IP PBX
Internet
Indirect Access
PSTN
VoIP.co.uk
Network
IP PBX
ISDN PBX connects via gateway device or H323 or SIP PBX requiring on-site Border controller fully managed by VoIP.co.uk
VoIP.co.uk can provide a fully managed ISDN 30 replacement from £190 per 30 channels. Delivered down out own high grade connections. This is a PCI compliant solution as it is a private IP circuit.
Use your existing leased line connections and pay £4 per
month per voice channel. SRTP and TLS encryption available
for PCI compliance at additional cost
Direct SIP Access on a VoIP.co.uk Direct IP Access Product (PRI Replacement)
BRI Chls ISDN
Monthly
Rental
VoIP
Customer
Price
Per
Month
Customer
Savings
Per
Month
Customer
Savings
Per
Annum
%
Customer
Savings
2 4 68 60 8 96 12%
4 8 136 80 56 672 41%
PRI 12 204 120 84 1,008 41%
PRI 16 272 144 128 1,536 47%
PRI 24 408 204 204 2,448 50%
PRI 30 510 240 270 3,240 53%
All Figures in GBP, prices quoted are a comparison between standard BT ISDN pricing and VoIP.co.uk Direct IP Access Circuits.
Further cost reductions from price of minutes, per second billing and
no connection charges
VoIP.co.uk can route incoming calls for Contact Centres to multiple world wide end points. We can do this on a percentage weighting, time of day and is real-time
changeable by the end user.
7
Ready to take the next step?
Need some more information to see how all this fits in your business?
Give the VoIP.co.uk team a call to discuss, we can provide full pre sales advice and even onsite consultancy to help with any needs.
VoIP.co.uk look forward to hearing from you and helping you and your contact centre move into the world of IP communications
Kind Regards
Simon Wright
Sales Director
VoIP.co.uk
Tel: (01868) 222500
