VMC PPPoE - User and Trouble Shooting Guide

VMC PPPoE Dialer

User and Troubleshooting Guide

Table of ContentsUser Guide............................................................................................................................................4

Connect............................................................................................................................................4Disconnect........................................................................................................................................5Multiple NIC cards...........................................................................................................................6

Troubleshooting Guide.........................................................................................................................7Error 1201 : No Rrap PPPoE Dialer device found..........................................................................7Error 1202 : Failed to create Phone Book Entry..............................................................................7Error 1203 : Multiple NICs / Network cards bound to the DSL Modem........................................7Error 1204 : Rrap PPPoE device found but could not connect.......................................................7Error 1205 : No NICs / Network cards bound to PPPoE Protocol.................................................7Error 1206 : Selected network card is not present...........................................................................7Error 1208 : Cannot change settings when connected.....................................................................7Stuck on Dialing...........................................................................................................................7if you Log off and not able to login back into the network successfully..........................................8if PPPoE Dialer Package is an unrecognized type of file.................................................................8

VMC PPPoE - Auto Installation Guide 2

Illustration IndexIllustration 1: VMC PPPoE Dialer - Connect.......................................................................................4Illustration 2: VMC PPPoE Dialer - Disconnect..................................................................................5


User Guide

ConnectDouble click VMC PPPoE Dialer to launch the dialer application (Illustration 1).

Enter the username and password given by ISP.

Click Connect

Click Save username and password to avoid entering details each time

After connection has been established, an icon on the task bar is created with the tool tip message VMC PPPoE is now connected

Note:

In Linux, the user has to launch the application TkPPPoE with superuser previlages and save the username and password either the first time or when the user wants to change the username and password. Only after this can any user launch TkPPPoE and can perform the operations of connect and disconnect.


Illustration 1: VMC PPPoE Dialer - Connect

DisconnectDouble click VMC PPPoE Dialer in the tray icon to launch the dialer application (Illustration 2).

Click Disconnect


Illustration 2: VMC PPPoE Dialer - Disconnect

Multiple NIC cards

Click Advance in VMC PPPoE Dialer (Illustration 1) in case there are multiple NIC cards.

Select the NIC card from the pull down box and click Ok (Illustration 3)

Note:

1. The settings cannot be changes when the connection has been established.

2. This feature is not available in Windows 98.

3. In Linux, the user has to launch the application TkPPPoE with superuser previlages in order to select the interface to connect to the modem.


Troubleshooting Guide

The following Error can be reported by VMC PPPoE Dialer

Error 1201 : No Rrap PPPoE Dialer device found.The dialer did not find the PPPoE device.

We suggest the following :

1. Was the driver installed ?

2. If you have just installed the driver, you may want to reboot your computer.

3. Go through the repair sequence in the installer.

Error 1202 : Failed to create Phone Book Entry.Ensure dialup networking is installed and working on your computer.

Error 1203 : Multiple NICs / Network cards bound to the DSL ModemMultiple network cards were found to be bound to the PPPoE driver. (Note : Some USB devices such as a DSL modem report as network cards). Refer to the Multiple NIC cards section in the VMC PPPoE User and Troubleshooting Guide.

Error 1204 : Rrap PPPoE device found but could not connect.1. This may happen if you have uninstalled an old driver and installed a new one. A reboot should solve the problem.

2. Another reason why this might happen is if the NIC card is disabled. Using the control panel, right click on the NIC and enable it.

3. If you are using a USB cable to connect to the DSL Modem, check if the USB cable is yet plugged in.

Error 1205 : No NICs / Network cards bound to PPPoE Protocol.1. Check if the NICs / USB is connected properly

2. Refer to the Multiple NIC cards section in the VMC PPPoE User and Troubleshooting Guide.

Error 1206 : Selected network card is not present.1. The NIC / USB previously connected was disconnected.

2. Refer to the Multiple NIC cards section in the VMC PPPoE User and Troubleshooting Guide.

Error 1208 : Cannot change settings when connected.Refer to the Multiple NIC cards section in the VMC PPPoE User and Troubleshooting Guide.

Stuck on DialingAfter some time a The request has timed out error occurs.


Reason : The dialer could not get a response from the remote server.

1. Verify the DSL modem is connected and the LEDs glow as required.

2. Verify the modem is connected to your computer

3. If the above are OK, contact your service provider.

if you Log off and not able to login back into the network successfullyRefer to the section Disabling of WINS Resolution in VMC PPPoE Manual Installation Guide.

Note: This error is specific for windows 98

if PPPoE Dialer Package is an unrecognized type of file1. Double click on InstMsiA.exe in the folder Miscellaneous.

2. Reboot the system.

3. Install the PPPoE Dialer Package.


ConnectDisconnectMultiple NIC cardsError 1201 : No Rrap PPPoE Dialer device found.Error 1202 : Failed to create Phone Book Entry.Error 1203 : Multiple NICs / Network cards bound to the DSL ModemError 1204 : Rrap PPPoE device found but could not connect.Error 1205 : No NICs / Network cards bound to PPPoE Protocol.Error 1206 : Selected network card is not present.Error 1208 : Cannot change settings when connected.Stuck on Dialingif you Log off and not able to login back into the network successfullyif PPPoE Dialer Package is an unrecognized type of file

Documents

VMC PPPoE - User and Trouble Shooting Guide