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Volume Licensing Service Center
2
HOW DO I…?
REGISTER ON THE VOLUME LICENSING SERVICE CENTER ......................................... 3
NAVIGATE THE VOLUME LICENSING SERVICE CENTER ............................................... 7
VIEW AND REQUEST PERMISSIONS ................................................................................ 8
ADDING AN OPEN LICENSE .............................................................................................. 9
REMOVE A LICENSING ID ................................................................................................ 11
VIEW LICENSING IDS ASSOCIATED WITH A USER ....................................................... 12
EDIT A USER’S PERMISSIONS ........................................................................................ 12
ADD A LICENSING ID TO A USER’S PROFILE ................................................................ 14
REMOVE A LICENSING ID FROM A USER ...................................................................... 15
APPROVE/DENY PENDING PERMISSION REQUESTS ................................................... 16
ADD A NEW USER ............................................................................................................ 17
DEACTIVATE A USER ....................................................................................................... 17
VIEW LICENSING INFORMATION .................................................................................... 18
VIEW ORDER DETAILS ..................................................................................................... 25
VIEW A SELECT PLUS STEP-UP REPORT ...................................................................... 26
VIEW A SELECT PLUS ORDER RENEWALS REPORT ................................................... 27
VIEW A REPORT ON MY VOLUME LICENSING ENTITLEMENTS .................................. 28
DOWNLOAD VOLUME LICENSING SOFTWARE ............................................................. 31
OBTAIN PRODUCT KEYS ................................................................................................. 40
ACCESS ONLINE SERVICES SUBSCRIPTIONS MANAGEMENT ................................... 44
ACCESS MSDN AND TECHNET SUBSCRIPTIONS MANAGEMENT............................... 44
ACCESS SOFTWARE ASSURANCE BENEFITS MANAGEMENT ................................... 45
GET HELP AND CONTACT SUPPORT ............................................................................. 47
CREATE A WINDOWS LIVE ID ......................................................................................... 48
GLOSSARY ........................................................................................................................ 50
3
REGISTER ON THE VOLUME LICENSING SERVICE CENTER
Access the Volume Licensing Service Center (VLSC) at:
https://www.microsoft.com/licensing/servicecenter All users must register and sign-in to VLSC. Click Sign in Now to begin.
Click! Enter your Windows Live ID E-mail address and Password; then click on the Sign-In button. VLSC will validate whether you are a registered user. Unregistered users will be invited to self-register. Unregistered users will enter their business e-mail and click Submit. Click!
Go to Page 48 to find out how to create a Windows Live ID.
4
A validation e-mail will be sent to the business e-mail address provided to validate the user. Click on the link within the e-mail to complete the registration process.
Click!
The homepage for a registered user will display. The menu bar items and notifications displayed will be dependent on your role and permissions. See Page 8 for more information on roles and permissions.
While receipt of this email is usually within a short period of time after submitting the business e-mail address, in a small number of cases it may take up to 48 hours to receive this e-mail.
5
Open License Customers
When a user logs-in, VLSC will check if that user has Open License agreements with unsigned Terms & Conditions. Any user with an unsigned Open License agreement will be prompted to ‘sign’.
1. Select the Open License Type
2. Select Country of Usage
3. Select Language
4. Click Go
The relevant Open License agreement will display for review.
5. Enter your full name and click I
Accept.
If Terms & Conditions are not accepted, all Open Licenses will be removed from the user’s profile during that session. Click!
A single acceptance only is
required across all Terms &
Condition types and across both
current and future Open License
agreements assigned to the user.
6
Administrator Customers
When a customer with the Administrator role on a parent agreement signs-in to VLSC, the Administrator Inheritance Option page is displayed. If the opt-in is selected, the user will automatically become an Administrator on all child agreements associated with the parent agreement.
1. Select Opt In or Opt Out
2. Click Continue
Click! The Administrator Inheritance Option page will be presented only once, immediately after initial registration. To review or edit this option at a later time:
1. Click Administration
2. Click My Preferences
3. Click Save before navigating
away from this page to save any
updates.
Click!
7
NAVIGATE THE VOLUME LICENSING SERVICE CENTER
Example of menu displayed for user with the role of Administrator
Example of menu displayed for a non-administrator user with a Download role
You now have access to VLSC to view
your Volume Licensing information,
download software and view Volume
License keys.
Top Menu Navigation to:
Licenses
Downloads
Product Keys
Software Assurance
Subscriptions Online Services
Administration Help
Notification Area for site alerts What’s New section for Volume Licensing news Main Tasks:
Find What You Need - Fast
Track Licensing Info
Leverage Entitlements
Learn More
Note - this is an active section of the homepage. Content is updated periodically.
Users are given permissions to a license via specific user roles. Users will see customized menu options and notifications based upon their assigned roles, i.e. enabling of particular menu and sub-menu items depending on a user’s role or display of notifications specific to users role.
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VIEW AND REQUEST PERMISSIONS
An individual user will have the ability to view their own permissions, request changes to their permissions and request access to a new licensing ID. To view your own permissions:
1. Click Administration
2. Click My Permissions
Click!
Each licensing ID associated with the user is listed along with a graphical indication of the roles currently assigned. To request additional permissions or association to a new licensing ID:
1. Click Administration
2. Click Request Permissions
Click!
3. Within Licensing ID Access
choose the Program and
enter the Enrollment number
(this field will vary depending
on Program selected).
4. Within Permission Role
Requested select the
required role.
5. A pop-up window will display.
Choose the permissions to be
requested.
6. Click OK
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ADDING AN OPEN LICENSE
Repeat as required for each role, i.e. Subscription Manager or Open License Subscription (OLS) Services Manager.
7. Add comments if necessary.
8. Click Add to save and send
request.
Click!
The Administrator for this licensing ID will be informed via e-mail of this pending request. Once logged-in to VLSC, the Administrator can approve or deny the request. The user requesting permissions will receive an e-mail notifying them of the Administrator’s action. The Add Open License functionality enables a registered user to add a limited set of permissions for Open License agreements only. These permissions include:
Viewing Open License information
Downloading licensed software
Accessing product keys
Viewing a Software Assurance summary
Viewing or managing Microsoft subscriptions
Users should not use this feature in place of Request Permissions but as an alternative for users who have been authorized to manage the license for the administrator or the Open License customers.
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To request access to an Open License :
1. Click Administration.
2. Click Add Open License.
3. Enter a valid License
Number and Authorization
Number pair.
4. Click the “I Acknowledge…”
check box to show you are
either the reseller of record,
the owner of the Open
License or have been granted
specific permissions by owner
of the Open License.
5. Click Submit.
Once the authorization and license
numbers are validated a confirmation
message will appear in green at the
bottom of the screen.
An e-mail is then sent to the
Administrator(s) of record for that
license, notifying them of the request.
It can take up to 24 hours to process
the request.
If the details provided were invalid a
notification message in red will
appear at the bottom of the screen to
inform the user that request could not
be submitted.
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REMOVE A LICENSING ID
An individual user will have the ability to remove a licensing ID from their profile.
To remove a licensing ID:
1. Click Administration
2. Click My Permissions
Click!
3. Click on the “X” adjacent to
the specific licensing ID.
4. A warning message will
display. Click OK to continue.
The licensing ID will no longer be associated with the user’s profile.
It is not possible for a user to remove a licensing ID from their profile via the My Permissions page if they are the Notices Correspondent or Primary Contact on the licensing ID.
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VIEW LICENSING IDs ASSOCIATED WITH A USER
This is applicable to users with an Administrator role only. Users who are not Administrators will not have access to the Manage Users sub-menu item. To view the licensing IDs associated to a user:
1. Click Administration
2. Click Manage Users
All users associated to the licensing ID on which you have an Administrator role are listed.
3. Click on the user’s Email Address to view their associated licensing IDs.
EDIT A USER’S PERMISSIONS
This is applicable to users with an Administrator role only. Users who are not Administrators will not have access to the Manage Users sub-menu item. Complete the steps outlined in the section on View Licensing IDs Associated with a User above to open the Edit User Permissions page. User’s roles and permissions are listed for each licensing ID. Review the legend for a role description.
1. Click on Role to be assigned to a licensing ID, i.e. Software Assurance Manager
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Software Assurance Manager window opens, allowing assignment of permissions under this role.
2. Select the permissions to be
requested.
3. Click OK
Click!
Repeat as required for each role, i.e. Subscription Manager or OLS Services Manager. Once complete return to the Edit User Permissions page.
4. Click Add to save all
updates.
Click!
In this example the user has partial OLS Services Manager and full Software Assurance Manager permissions. This can be determined by the symbol coding of the role. The user whose permissions have been updated will receive an e-mail notifying them of the Administrator’s action.
Newly assigned permissions may take up to 2 hours to be reflected in VLSC.
14
ADD A LICENSING ID TO A USER’S PROFILE
This is applicable to users with an Administrator role only. Users who are not Administrators will not have access to the Manage Users sub-menu item. Complete the steps outlined in the section on View Licensing IDs Associated with a User above to open the Edit User Permissions page.
1. In Edit User Permissions page
click Add Licensing ID.
Click!
Available Licensing IDs are displayed for which you are an Administrator, but are not currently associated with.
2. Select the user roles and
permissions for the appropriate
licensing ID.
3. Click Add to save changes.
Click!
15
REMOVE A LICENSING ID FROM A USER
This is applicable to users with an Administrator role only. Users who are not Administrators will not have access to the Manage Users sub-menu item. Complete the steps outlined in the section on View Licensing IDs Associated with a User above to open the Edit User Permissions page.
1. Click on of the red X in the
Status column.
2. Click OK in the Warning pop-up
window to continue.
Click!
This removes the association of a licensing ID from a user.
It is not possible to remove a licensing ID from a user’s profile if the use is the Notices Correspondent or Primary Contact on the licensing ID.
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APPROVE/DENY PENDING PERMISSION REQUESTS
This is applicable to users with an Administrator role only. Users who are not Administrators will not have access to the Manage Users sub-menu item.
Where a user requests additional permissions, a user request is sent to that licensing ID’s Administrator for approval. Administrators also receive notification of pending approvals via email.
To review and approve or deny a request :
1. Click Administration
2. Click Manage Users
3. Pending user requests are
displayed. Click on Request
Number to view request details.
4. Choose Accept or Deny
5. Add a message to the requestor
if required.
6. Click OK
Click!
The user will then receive a notification e-mail to inform them of the status of their request.
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ADD A NEW USER
Applicable to users with an Administrator role only. Users who are not Administrators will not have access to the Add User sub-menu item.
To add a new user to a licensing ID:
1. Click Administration
2. Click Add User
3. Enter the new user’s E-mail, First
Name and Last Name
Licenses associated with the Administrator are displayed.
4. Assign user roles and permissions
for the required licensing IDs.
5. Click Add to save the updates.
The new user will receive an e-mail notifying them of the Administrator’s action.
DEACTIVATE A USER This is applicable to users with an Administrator role only. Users who are not Administrators will not have access to the Manage Users sub-menu item.
To deactivate a user :
1. Click Administration
2. Click Manage Users
3. In the Status column click
Deactivate
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4. Click OK in the confirmation pop-
up window to continue
This removes all associations between the user and the licensing IDs associated with that Administrator. The user’s status will be moved to Inactive.
VIEW LICENSING INFORMATION
View Summary of All My Volume Licensing IDs
1. Click on Relationship Summary
in the Licensing Info menu.
Click!
2. The Summary shows all Volume
Licensing Agreements and Open
Licenses associated to your
Windows Live ID.
Filter on Volume Licensing
Program and Status
(Active, Inactive or All).
Click on the Licensing ID
number to view details.
Click on the # of Orders to
view purchase orders
submitted for that Licensing
ID.
Click on the Parent
Program number to view
details.
It is not possible to deactivate a user if the user is the Notices Correspondent or Primary Contact on a licensing ID.
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View Parent Program Details
1. Click on Relationship Summary
in the Licensing Info menu.
Click!
2. In the Relationship Summary,
click on the Parent Program link
to view details.
Click!
3. On the Enrollment Details page,
navigate between the menu tabs
to view:
Parent Program
information: including
Agreement Start & End dates
and Organization details.
Offerings
Contacts
Performance Summary (for
the Select Program only)
Parent Program details can be viewed for the Campus, School, Select, Select Plus and Enterprise programs.
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4. The Offerings tab shows details
of product pools (Applications,
Systems and/or Servers) that are
active for ordering on this
Agreement and the associated
pricing level.
5. The Contacts tab displays
contacts associated to this
Parent Program.
View a Performance Summary for the Select Program
1. Click on Relationship Summary
in the Licensing Info menu.
Click!
Users need Administrator permissions to view the Contacts information.
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2. In the Relationship Summary,
click on the Parent Program link
to view details.
Click!
3. On the Enrollment Details page,
click on the Performance
Summary tab.
Click!
4. The Performance Summary
shows progress towards the
Forecast Target per product pool.
This includes:
Forecast Target: defined when
signing the Select Master
Agreement
Purchase Points: points
associated to license purchases
made under this Agreement
All purchases reported over the 3 year lifetime of the Agreement are included on this report.
Contact your Microsoft Authorized Reseller or local Microsoft Sales Subsidiary for details on the Select Program.
For more information, you can also log on to: http://www.microsoft.com/licensing.
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View Licensing ID details
1. Click on Relationship Summary in
the Licensing Info menu.
Click!
2. In the Relationship Summary, click
on the Licensing ID link to view
details.
Click!
3. On the Licensing ID Details page
navigate between the menu tabs to
view:
Offerings
Contacts
Licenses
Product Keys
Order Confirmations
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4. The Licensing ID Offerings page
displays:
Licensing ID Info: includes
Agreement Start & End dates
and Organization details.
Offerings: includes product
pools (including Applications,
Systems and/or Servers) that
are active for ordering and the
associated pricing level.
5. The Licensing ID Contacts page
displays contacts associated to this
Licensing ID such as Primary and
Notices Correspondent.
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6. The Licensing ID Licenses page
displays the estimated License
Entitlement:
Product Family and current
Version.
Effective Quantity: the number
of Volume Licensing entitlements
per product and version after
upgrades have been applied.
Unresolved Quantity: when the
number of upgrade licenses is
greater than the underlying
qualifying full licenses.
Active SA Quantity: the number
of licenses covered by Software
Assurance (version upgrade
protection).
7. The Product Keys page provides
details on any associated product
keys for that licensing ID.
Users can view product keys
directly on screen or download
listed keys.
25
VIEW ORDER DETAILS
1. Click on Relationship Summary
in the Licensing Info menu.
Click!
2. In the Relationship Summary,
click on the Number of Orders
link to view details.
Click!
3. The Order Confirmations page
shows a summary of all Purchase
Orders submitted to Microsoft by
your Microsoft Authorized Reseller
and includes:
Customer Order Number
Order Date
Usage Date
Reseller Company Name
Click on the Purchase Order
Number link to view the details of
that order.
Click!
26
4. The Order Details page displays
the following information for the
selected purchase order:
Microsoft Part Number
Product Description
Quantity
License Count (applicable
to Select or Select Plus
orders)
Usage Country for that
product
VIEW A SELECT PLUS STEP-UP REPORT
Step-up reports are only available to users with a Select Plus Affiliate role. The Select Plus Step-up Report details Software Assurance, Online Services, and subscription renewals (also known as ‘SA Step-Ups’) To view a Select Plus Step-up Report:
1. Click Licenses
2. Click Relationship
Summary
3. Click on a Licensing ID
which is associated with a
Select Plus agreement.
Click!
27
VIEW A SELECT PLUS ORDER RENEWALS REPORT
4. Click on the SA Step-Ups tab
to view the Select Plus Step-
Up report.
Click!
The Coverage End Date and Line Item filters can be used to refine a Select Plus Step-up Report.
5. On selecting the appropriate
filters click Go to refine the
report.
Order Renewal reports are only available to users with a Select Plus Affiliate role. To view a Select Plus Step-up Report:
1. Click Licenses
2. Click Relationship Summary
3. Click on a Licensing ID which is associated with a Select Plus agreement.
Click!
4. Click on the Order Renewals
tab to view the Select Plus
Order Renewals report.
Click!
28
VIEW A REPORT ON MY VOLUME LICENSING ENTITLEMENTS
1. Click on License Summary in
the Licensing Info menu.
Click!
2. The License Summary shows
the estimated Volume License
entitlements per each Microsoft
product family and version for all
Licensing IDs associated to your
Windows Live ID.
Click on the Filter Licensing
IDs link for further display
options.
Click!
The Coverage End Date and Line Item filters can be used to refine an Order Renewals Report.
5. On selecting the appropriate
filters click Go.
29
3. You can include and exclude
Licensing IDs by clicking on the
check box beside each
Licensing ID.
Click on the Create Summary
button to re-calculate the
License entitlement.
Click!
4. The License Summary displays:
Product Family and current
Version
Effective Quantity: the number of
Volume Licensing entitlements per
product and version after
upgrades have been applied.
Unresolved Quantity: when the
number of upgrade licenses is
greater than the underlying
qualifying full licenses.
Active SA Quantity: the number
of licenses covered by Software
Assurance (version upgrade
protection).
30
Calculation Example
Datum Corporation is a customer who has made the following purchases under two Volume Licensing Agreements:
Orders for Agreement # 1
Quantity Product License Type Software Assurance Coverage Active?
500 Office Professional License + Software Assurance Yes
525 Office Professional Software Assurance Yes
1025 Windows Professional Software Assurance Yes
Orders for Agreement # 2
Quantity Product License Type Software Assurance Coverage Active?
1025 Visio Professional License + Software Assurance Yes
License Entitlement Calculation:
Step 1: Find Full Licenses
500 x Office Professional 1025 x Visio Professional Step 2: Apply Upgrades to Full Licenses
500 x Office Professional 2007 1025 x Visio Professional 2007 Step 3: Find Upgrades without Full License
1025 x Windows Professional 525 x Office Professional Step 4: Calculate Active Software Assurance Coverage
1025 x Office Professional 1025 x Windows Professional 1025 x Visio Professional
Common reasons for an unresolved quantity include:
OEM or retail purchases; full licenses acquired through OEM or retail are not visible to Microsoft.
Incomplete list of Licensing IDs in Relationship Summary; view Page # 3 for details on how to add
further Licensing IDs to your profile.
To address an unresolved quantity, please take the following steps: 1. Ensure all relevant Licensing IDs are included in your Relationship Summary. 2. Identify all full licenses that were acquired through OEM or retail purchases. 3. Validate your license purchases through your Microsoft Authorized Reseller. 4. If unresolved quantities remain, contact your Microsoft representative for further assistance.
31
DOWNLOAD VOLUME LICENSING SOFTWARE
Download Software
1. The Downloads section includes:
Information on Document Kits.
A list of Products Not Available
for download. Contact the
Support Center to obtain a Media
Kit for these products.
A list of all product downloads
available to you as per your
license entitlements filtered by
Product Family (Office,
Windows, Windows Servers,
Business Solutions, Servers,
Developer Tools and Software
Assurance Benefits).
A list of all product Downloads
available to you as per your
license entitlements.
2. Click on Licensed Downloads.
Click!
In order to access VLSC Downloads users must have at least one of the following roles associated to a license ID within their profile.
Administrator
Download
Software Assurance Manager + Software Benefits sub-role
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3. The next page displays all
available products for download.
Products are displayed by
Product Family. Click on the
product link to start the
download process.
Click!
4. Choose the Download Settings
from the drop down box. You
need to specify the Language
and Connection Speed.
Operation System Type may
be required for certain products.
Click on the Continue
Download button.
Click!
If you have Open Programs only associated
to your profile, then the products you have
purchased will be displayed for download
where available.
If you have a Select, Select Plus, Enterprise,
Campus or School Agreement associated to
your profile, then the entire Volume Licensing
product catalog will be displayed.
Log-on to:
http://selectug.mslicense.com/L1033/default.
aspx for more information on the product
catalog.
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5. You can see an estimated
download time on this page.
You may choose to use the
Download Manager or the Web
Browser.
Confirm the settings and start
the download by clicking on the
Download button.
Click!
6. Choose the Location on your
Computer and click the Save
button.
Note: You will be prompted to
install the Download Manager
on your first download.
Click!
7. The Download Manager opens
and the download begins.
You can pause and resume the
download at any time by clicking
the Pause button.
You can cancel the download if
required by clicking the Cancel
button.
8. When the download is
completed, you will see the
Status change to Finish. Click
on the Launch button to launch
the product.
Click!
Download Manager is the
recommended method.
View the Frequently Asked
Questions section on the
page for more details.
34
Order Media Kits (Open License Customers) Open License customers in USA, Canada, Europe, Middle East and Africa can purchase a Media Kit from the site for the products that they have purchased under the Open License Program.
(Note: This is not available for products purchased under Open Value, Select, Select Plus, Enterprise, Campus or School Volume Licensing programs).
1. Click on Licensed Downloads
in the Software menu.
Click!
2. The next page displays all
available products. Products are
displayed by Product Family.
Click on the product link for
which you wish to purchase a
Media Kit.
Click!
3. Choose the Language from the
drop down box; then click on the
Purchase the media kit
version link. This link will be
available only for products
purchased with an Open
License.
Click!
If you cannot find the product for which you want to purchase a Media Kit, please contact the Support Center.
Certain products are only available as a Download.
35
4. Customers in Europe, Middle
East and Africa will be presented
with this VAT information screen
next.
Input your VAT ID Number in
the box provided and click the
Continue Order button.
If you do not enter a VAT ID
number, you will be charged
VAT.
Note: Customers in Germany
will always be charged VAT as
we ship products from a
warehouse in Germany.
Click!
5. Enter a Quantity and confirm
the Product and Language by
clicking on the Proceed to
Checkout button.
Click!
You can purchase a maximum of 10 Media Kits per product online. Please contact the Support Center if you need more than 10 kits.
36
6. Update the Shipping
Information.
7. Click the check box if you want
to use the shipping address as
the billing address and click on
the Continue Order button.
Click!
Note: you can place orders to
ship within the same country
only. Please contact the Support
Center if you need to ship a
Media Kit to a different country.
37
8. Enter the Billing Information
and click on Continue Order.
Note: Customers in Europe,
Middle East and Africa can
choose between Credit Card
and Wire Transfer payment
methods. For customers in USA
and Canada, the only accepted
payment method is Credit Card.
Click!
38
9. Accept the Term and Conditions
and click on Submit Order to
place your order with Microsoft.
On this page, you can review
your order details and edit
shipment or billing details if
necessary. You can also view
VAT or the estimated Tax
applied to your order.
Click!
39
10. On the next page, you can print
an Order Confirmation.
Your Order Number will be
displayed on this page and in
the order confirmation. You will
also receive an e-mail
confirmation for your order.
Click on the link at the bottom of
the page to return to VLSC.
Click!
40
OBTAIN PRODUCT KEYS
View Existing Product Keys
1. Click on the Product Keys menu
under the Product Keys section.
Click!
You can review additional information on product activation by clicking the Product Activation and Key Information link in the pop-up message.
Users have the option to turn off this message if they wish.
2. Click Close to navigate away
from this message.
VLSC Users must have Administrator or User + VLK roles in order to view the Product Keys section.
Contact your Administrator to get the necessary permissions.
41
3. In general all keys will be visible
on the Product Keys page within a
couple of seconds.
Learn more about Product Keys
and the correct use of Multiple
Activation Keys (MAK) and Key
Management Service (KMS) keys
by clicking on the Frequently
Asked Questions links.
You can filter the report by
Product, Organization and
Licensing ID.
Download product Keys to a local
file.
The report displays:
Product Key type
Product Key
Product
Licensing ID number
For more information on Product Keys and Product Activation, log-on to:
http://www.microsoft.com/licensing/resources/vol/
42
View and Request Multiple Activation Keys (MAK)
4. You may be presented with the
Notification Option page if you
have a very large number of
product keys associated to your
profile. In this case it is taking
longer than expected to return
your product keys and you are
given the option of being notified
via email once the product keys
are available.
To choose this option:
1. Select the “Send me an
email...” tick box.
2. Click Submit.
5. An email notification will be sent to
the email address listed on screen
when a cached version of your
keys is available to
view/download. The cached keys
will be visible in VLSC for 20 days
from retrieval.
1. Click on the New MAK Keys
menu under the Product Keys
section.
Click!
VLSC Users must have Administrator or User + VLK roles in order to view the Product Keys section.
Contact your Administrator to get the necessary permissions.
43
2. On the next page, you will be able
to view and request Multiple
Activation Keys.
Learn more about Product Keys
and the correct use of Multiple
Activation Keys (MAK) and Key
Management Service (KMS) keys
by clicking on the Frequently
Asked Questions links.
Click on the check box beside the
product and on the Request MAK
key button to display the MAK
key.
View the number of Used and
Available activations once the
MAK key is displayed.
For more information on Product Keys and Product Activation, log-on to:
http://www.microsoft.com/licensing/resources/vol/
44
ACCESS ONLINE SERVICES SUBSCRIPTIONS MANAGEMENT
ACCESS MSDN AND TECHNET SUBSCRIPTIONS MANAGEMENT
1. Click on the Online Services
menu.
Click!
Click on the Online Services
Agreement List link to access
details on your Online Services
and how to manage them.
Click!
1. Click on the Subscriptions menu.
Click!
Click on the Click here or View
or manage links to access details
and management tools for your
Microsoft Developer Network
(MSDN) and TechNet
subscriptions.
Click!
Learn more about Online Services at: http://www.microsoft.com/online/
Learn more about MSDN at: http://msdn.microsoft.com/
Learn more about TechNet at: http://technet.microsoft.com/
45
ACCESS SOFTWARE ASSURANCE BENEFITS MANAGEMENT
2. To view or manage subscriptions
via the Relationship Summary
select a Licensing ID
The Enrollment Details page opens
Click!
3. Click the Click here link to
Manage MSDN Subscriptions
and TechNet Administration.
Click!
1. Click on the Software
Assurance menu.
Click!
On this page you can view a report of your Software Assurance Benefits entitlements across all Licensing IDs associated to your Windows Live ID.
Click on an active Benefit link to view further details on this eligible benefit. Any Software Assurance Benefit you are not currently eligible for are displayed in grey text.
Click!
46
2. The SA Entitlement for each
Licensing ID is detailed.
3. Click on the Licensing ID link to
open the Software Assurance
Benefit System. From here you
can activate and manage your
Benefits.
Click!
Learn more about Software Assurance, Benefits and Administration at: http://www.microsoft.com/licensing/sa
47
GET HELP AND CONTACT SUPPORT
1. Click on the Help menu to view:
Frequently Asked Questions
Contact details for the
Support Center
Click!
2. The Frequently Asked
Questions Overview provides
information on:
Relationship Summary
Product Keys
License Summary
Downloads
Software Assurance
3. Click on the Contact Us link at
the bottom of the page to access
contact details for the Support
Center.
Click!
Choose your country from the
drop-down menu to display the
phone number and e-mail
address.
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CREATE A WINDOWS LIVE ID
1. Navigate to
http://windowslive.com and click
on the Sign Up link on the
Windows Live ID Sign in page.
Click!
2. Click on the Continue button to
use your existing e-mail address.
Click!
Alternatively, you can create a
new Windows Live Hotmail by
clicking on the radio button No,
sign me up.
3. Confirm your e-mail address,
create a password and
password reset option and
type the characters from the
picture into the field.
Click on the Continue button.
Click!
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4. Review and sign the
Agreements by typing your
e-mail address in the field and
clicking on the I Accept button.
Click!
5. You have now created a
Windows Live ID account. Click
on the Continue button to
access the web site requiring a
Windows Live ID.
Click!
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GLOSSARY Term Explanation
Licensing ID
A Licensing ID is the categorical term that describes the orderable level of the customer relationship with Microsoft. Depending on the specific Microsoft Volume Licensing program, a Licensing ID may be an Enrolment (Enterprise or Select programs), an Affiliate (Select Plus program), an Agreement (Open Value program), or a License (Open License program).
Parent Program
The Parent Program is the next level up from the Licensing ID in the Volume Licensing Agreement structure.
Volume Licensing Program Text Displayed for
<Licensing ID>
Text Displayed for
<Parent Program>
Select, Enterprise,
Campus, School
Enrolment Master Agreement
Select Plus Public Customer Number Agreement
Open Value, Open Value
Subscription
Agreement N/A
Open License License Authorization Number
MVLS This is the web site where Select, Select Plus, SPLA, Enterprise, Campus, School and Open Value customers used to register their Licensing IDs. This has now been retired and in its place all functionality is now available on the Volume License Service Center - https://www.microsoft.com/licensing/servicecenter.
The primary purpose of the site is to provide you with fast, easy, customizable access to information about your licensing agreements.
eOpen This is the web site where Open License customers used to register their Licensing IDs. This has now been retired and in its place all functionality is now available on the Volume License Service Center - https://www.microsoft.com/licensing/servicecenter.
VLSC The Volume Licensing Service Center (VLSC) is quickly emerging as the one-stop location for management of all your Microsoft Volume Licensing entitlements.
With the retirement of MVLS and eOpen, the Volume Licensing Service Center has fully replaced the MVLS and eOpen functions. This allows us to provide an integrated, cohesive and simplified experience for Microsoft Volume Licensing customers.
https://www.microsoft.com/licensing/servicecenter
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Copyright © 2010 Microsoft Corporation. All rights reserved. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. The names of actual companies and products mentioned herein may be the trademarks of their respective owners. Reproduction of this work in whole or in part without written permission of the publisher is prohibited. Published in the United States by Microsoft Corporation. This User Guide is provided solely for informational purposes. It is intended to help you understand Microsoft’s Volume Licensing programs and customers’ acquisition of licenses and use of software under those programs. Customers should refer to their agreements for a full understanding of their rights and obligations under Microsoft’s Volume Licensing programs. Microsoft software is licensed, not sold. The value and benefit gained through use of Microsoft software and services may vary by customer. Customers with questions about differences between this material and the agreements should contact their reseller or Microsoft account manager. Microsoft does not set final prices or payment terms for licenses acquired through resellers. Final prices and payment terms are determined by agreement between the customer and its reseller. We will work to keep the information in this user guide consistent with the governing volume license documentation, but in the case of conflicting content, customers should refer to the terms and conditions of their agreements. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this user guide. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS USER GUIDE. The example companies, organisations, products, domain names, e-mail addresses, logos, people, places, and events depicted herein are fictitious. No association with any real company, organization, product, domain name, e-mail address, logo, person, places, or events is intended or should be inferred.
