VISUAL VODE/ SOCIAL ETIQUETTE

Presented by-Charu SharmaMayuri AgrawalVISUAL CODE/ SOCIAL ETIQUETTE

What is Etiquette?

Etiquette is a code of behavior that delineates expectations for social behavior according to contemporary conventional norms within a society, social class, or group.Rules that allow us to interact in a civilized fashionCode of behavior that is grounded in common sense and cultural norms

Difference between Social and Business EtiquetteSocial Etiquette

Marked by Courtesy Gender Plays a Role

Business Etiquette

Marked by Hierarchy & Power Gender has no Role

Dining etiquetteBe on timeWait to sit until host/hostess indicated the seating arrangementStand on the right side of your chair and enter from your leftPut your napkin in your lapDecide on your menu selections quicklyNever order the most expensive itemWait for all people to be served before beginningKnow which silverware to use with which foodWait until everyone has been served before you begin to eatSalt/Pepper pass togetherGenerally pass food to the right

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KNOWING TABLE ETIQUETTE WILL PUT YOU AT EASE.

Manners in dinning etiquette

Dont eat with your mouth fullKeep one hand in your lap unless you are eating European styleRemove anything from your mouth with the same implement that it went in with (except bones)Eat at a moderate speedTry to maintain some polite dinner conversationNever medicate yourself at the tableIf you must leave the table, place your napkin in your chair

People judge us by the way we dress, whether we like it or not! In all situations our dress sends a message. If you wish to promote yourself and your organization, you need to know what constitutes appropriate business dress.

Dress EtiquetteWardrobe

Professional Business Wardrobe-For women: skirted/pant suit, dress shirt, clean well maintained dress shoes (generally closed-toe shoe)

-For men: suit, dress shirt, tie (well maintained dress shoes)

Outerwear -Appropriate for women/men: Trench coat, umbrella

Grooming is fundamental

Hair clean and styled appropriately

Clean nails, skin and teeth

Many professionals wear make-up (depends on field)

Check fragrance and clothing care

WORKPLACE AND BUSINESS ETIQUETTE

Proper Greetings Failing to introduce people in a business situation makes you look downright unprofessional.Always rise as a mark of respect.Look into the eyes and smileGive a firm handshake

IntroductionsIntroduction protocolJunior is introduced to senior

The rule is to say important persons name first. Add a few words about that person

If you forget someones name during an introduction, dont panic. Look the person directly in the eye and with a sincere smile, say Im sorry, but your name just slipped my mind. Could you remind me? Stay around till both the parties start speaking.

Handshake

Handshake is a gesture of acceptance and welcomeExtend your right hand Web to web, finger to fingerGive slight pressureGrasp the other persons hand firmly and completely Look into the eyes and smileRelease the hand in three secondsBut no matter what, never, ever refuse to accept someones hand

Telephone EtiquetteWhen u initiate a call identify yourselfTell the basic nature of your call

Have someone answer your calls.

Always return calls.

No phone calls during meetings

Telephone etiquetteIdentify yourself when making a callAddress the caller by his name in a courteous mannerKeep conversation briefNever be impatientListen carefullyDo not interruptDo not eat or chew something while speaking on phoneIf you wish to put the caller on hold, request his permission to do soClose your conversation with an appropriate salutationLet the caller hang up firstIn case of missed calls, return the call within a reasonable period of timeIf some one calls you by mistake, inform the caller politely that he reached a wrong number

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Voice mail

Keep your greeting short and current. Make sure there is a way for them to reach a live person. Record special instructions early on the message, be sure to return all calls by the end of the business day.Plan ahead when leaving a message. Give name and number at beginning of message that way if they miss it they just have to listen to the beginning of the message to catch it. Speak slowly and spell your name if you need to. You may want to repeat your name and number at the end.

Cubicle EtiquetteNever enter someone's cubicle without permission.

Announce yourself at their doorway or lightly knock on the wall.

Post a sign or flag at your cube entrance to signal when you can be interrupted.

Don't peek in as you walk past each one.

Cubicle EtiquetteDon't loiter outside someone's cube while you wait for him or her to finish a phone call.

Never read someone's computer screen or comment on conversations you overhear.

Keep your hands off others desk. Just because there's no door doesn't mean you can help yourself to their paper

Avoid eating meals inside the cube

Office EtiquetteShow a healthy respect for colleagues experience and expertise

Exhibit a positive attitude and know what your role will be on the team How can I best assist?

Leave your personal life at the front door

Inquire about the proper way to respond to co-workers, supervisors, clients ( Business letter head, phone call etc.)

Business card etiquetteAlways have a business cardHave it in a good shape and updatedHave it readily availableBe selective about distributingPresent it in a appropriate time and manner

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SUMMARYManners will make the difference in whether you get that customer, a promotion, or that sale!Business etiquette is simply about feeling and showing kindness and respect for those around you. It is about exercising good judgment.Stop to hold a door, offer to help with a heavy package, or go out of your way to say thank you!

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If you have any doubt, look around you at the successful people. J.W. Marriott said it best Its the little things that make the big things possible.