Submitted to the Management Team 2.15.07 p 1 of 4 N. Olsten

Vision of the new Workforce Development Program

Presented to the Northwest Regional Primary Care Association Management Team

Vision: Become the premier primary care association equipping its members to effectively serve the underserved through the creation of a full service workforce development program recognized across the country for its outstanding practices and results Results:

Position the CHC’s as a desired employer because of the outstanding professional development opportunities available to their staff

Caring for the caregivers: provide opportunities for renewal and inspiration in a way that translates into patient care How:

Creation of a CHC workforce distance university that equips people from the front desk through the executive levels of management

Create strategic relationships with universities, community colleges and professional trainers to collaborate with us on achieving these goals

Submitted to the Management Team 2.15.07 p 2 of 4 N. Olsten

Career Ladder Development Looks at the roles within CHCs, the purpose of the training provided to support career development, venue of how training is provided, and what competencies we need to execute this successfully.

Role Purpose Training Venue NWRPCA Competencies

Leadership Growth and Development Leadership Institute Harvard Conference Intensives Other Professional Development Intensives

Creating and maintaining strategic relationships Adult education – best practices

Supervisors/Managers Preparation for Leadership

Conferences Stand Alone Trainings (Advanced) Support with Distance Learning

Event management Curriculum development and evaluation Distance learning technology (online course management) Distance learning teaching methodology “Faculty” development and support Marketing Accreditation set up and management for management certificate

Current Staff Preparation for assuming supervisor/managerial positions

Conferences Stand Alone Trainings (Intro, Intermediate)

Same as above Continuing education credits - certificates

Current Staff Support Positions Distance Learning (coding webinars)

Distance learning technology Distance learning teaching methodology

Community population served by the CHC

Entry Level Skill Development

Community Colleges* *Note – some CHCs already working with Community Colleges; build on current work

Creating and maintaining strategic relationships Needs analysis Evaluation

Submitted to the Management Team 2.15.07 p 3 of 4 N. Olsten

Work Schedule: Current Track and New Development Track operating concurrently

Current Process – Track I

Operating Costs Revenue Source

Forum Staff Travel and Lodging Event Food and Venue Speaker Fees Marketing Website interface

Grant Registration fees

Spring Conference Staff Travel and Lodging Event Food and Venue Speaker Fees Marketing Website interface

Grant Registration fees

Fall Conference Staff Travel and Lodging Event Food and Venue Speaker Fees Marketing Website interface

Grant Registration fees

Stand alone Trainings Staff Travel and Lodging Event Food and Venue Speaker Fees Marketing Website interface

Registration Fees

Webinars Staff Speaker Fees Marketing Website interface

Registration Fees

**New Staffing (see staffing chart) To execute the new vision – hire another staff person to help develop and manage conference tracks as they now exist (Frees up Maggie and Nancy to focus on New Processes)

Add admin person – part time to support the development of the new processes and overflow at conference time (student – after school)

Submitted to the Management Team 2.15.07 p 4 of 4 N. Olsten

New Process – Track II

Start up Costs New Revenue Opportunities

Workforce Development Plan Research: Workforce Development Needs Analysis (support staff and management); includes site visits, interviews, and survey for data collection; under direction of advisory committee being recruited at spring conference Interns, contract staff for research and analysis

Grants: community college- job creation Recruiting contracts for executive positions: i.e. CFO, CEO, Patient accounting, etc.

Build a workforce development CHC distance learning university

Contract for the development of our online course management space for faculty discussions, threaded conversations, document posting Faculty development plan and portfolio of services (for distance learning)

Contract out online space to other HRSA grantees Contract out to other PCAs and grantees

Vendor (instructor) Collaborative Relationship Strategy

Research other models, best practices for creating and managing collaborations for win-win set-up for vendors and our members

Decreased speaking fees or revenue sharing with vendors who advertise (are credentialed by us) on our website – give member discounts

Staff Development Plan Provide professional development opportunities for staff in key competency areas so that we become the best of the best

Feeds into, supports above