NCR – Confidential - Use and Disclose Solely Pursuant to Company Instructions

VISION MANAGEMENT SOLUTION

Ahmad MuradSenior Global Pre Sales Consultant

Launched Gasper4

Windows basedPlatform, launched

Command Manager

Launched Gasper Vantage

Introduced Browser

Workstation, Cash Monitor

NCR Corp. acquires Gasper

Corp.

Launched APTRA Vision

New UI, Interactive Dashboard, Inventory Mgmt, Unified Agent, software distribution

Launched APTRA ExchangeEJ Retrieval, simple SW distribution

Gasper Corp. founded

LaunchedAutoMon

1983 1991

LaunchedGasper Manager

Introduced Transaction

Monitor, direct ATM monitoring & management

1995 1997 2012201020062001

Integrated Channel

ManagementOptiCash

2011 2014 20151994 1999 2016

Introduced AutoVoice

Dispatch

Introduced Reconciliation

Introduced Pulse

BankingMobile App

Introduced BI Reporting

Established partnership with INETCO Systems Ltd.

1986

Introduced Trouble

Ticketing, Mgmt.

Reports, User Workstations

LaunchedTM-Monitor

Introduced Health Alerts, Chronic Event

Detection, Use of switch/host

based status pass-through

2017

Launch of Vision

Management Solution

A History of Management Leadership

Integrated Management Platform

Work smarter, not

harder.

NCR – Confidential - Use and Disclose Solely Pursuant to Company Instructions

4

Designed with productivity in mind by maximizing the main

working area and empowering the user by brining more data to the

forefront.

Collect

Key Solution Values

Collect M&M Automate Control Inform

M&M : Measure and Monitor

Collect ATM data : Unified Agent

XFS ATM

Windows

Platform

Application

XF

SW

MI

Web Services (+ SNMP(*))

Multivendor (WMI, XFS & "Vendor specific" considerations)

PC Core, HW and SW

Remote Commands (XML Scripts)

File Transfer (Log, Journal, SW updates,…)

EJ Management

Cash Levels from XFS

Extendable Monitoring Interface

Web S

erv

ices

Vision Management

UnifiedAgent

Vision Inventory ManagementCollected Data

Software Operating System Windows Hotfixes & Patches SW Applications Management Agent Feature

Hardware Financial Devices (CDM, CIM Logical and

Physical Cassettes information) XFS Components

PC Core Processor Bios Hard Disks – Logical/Physical RAM Network Adaptors Ports (Serial, USB controllers) Etc…

NCR Confidential 8

Collect Transaction DataWhere does Transaction Data Come From?

Unlike most data inputs for Vision, data for Vision TM does not come directly from the Terminal via the Unified Agent. The transaction data collected usually is provided via one of the following paths:

• Host data aggregated by the Gasper Universal Transaction Collector (green)• Host data aggregated by a host agent (yellow)• Host data sniffing by NCR’s Partner application Inetco Insight™ (blue)

Collect

Key Solution Values

Collect M&M Automate Control Inform

NCR Confidential 10

Component Level

Monitoring

Component-level monitoring allows Vision to consider component status’ of a device during incident priority ranking.

The highest-priority incident is identified as the one with the highest component level value.

Real-time cash level awareness

Interactive Cash Status Maps

• Provides real-time view of each cassette’s volume by denomination and total currency value so you know when you need to take action

• Status icon colors will change based on user defined cash thresholds giving you ultimate control over your consumer experience

Cash Level Thresholding

S M T W Th F SCashLevel

3500

3000

2500

2000

1500

1000

500

0

When the ATM’s cash level falls below this point, the Cash Level Monitoring Module creates a Low Cash Alert Status Code message.

When the ATM’s cash level falls below this point, the Cash Level Monitoring Module creates a Low Cash Warning Status Code message.

Low CashAlert Threshold

Low CashWarning Threshold

Cash Level (Tracked Hourly)

The Cash Level Monitoring Module then sends these events into the Incident Management Module (internally) for any automated “workflow” to be applied (just as with HW events)

Incident ManagementAutomation to maximize availability and reduce costs

ATM Availability

Dispatch Response Clear

Start Acknowledge ArriveNotify End

Service Provider

Total Resolution Time

Create Help Desk capacity by automating service dispatch

Increase reliability by enforcing acknowledgement of dispatch

Modify standard availability reports to consider unique

availability break-out

Optimize problem recognition and ticket creation to drive quality

dispatch decisions

Automate escalations when service provider response commitments are not met

Implement process of measuring and reporting on service provider

response and repair times

Collect

Key Solution Values

Collect M&M Automate Control Inform

Vision Incident ManagementHow does it work?

Error

Status Code

1.- incident

Message (Terminal Id, Status Code, Date, Time, ….) Status Code Table

(Defined for the Terminal)+

Status Code

Action Code

VISION IM Server

“Dispatch Workflow”(Defined for the

Terminal)

New Ticket

2.- Dispatch

3.- Acknowledge(Ack) 4.- Estimated Time

of Arrival

5.- Arrive

CloseTicket

6.- Close

Contact

Dispatch Protocol: Email, IXO, NCR Electronic Dispatch

In ServiceOut of ServiceNeeds AttentionLost CommsIn Replenishment…

16

Automated workflow

Receipt Printer Fault

Dispatch to BRANCH 1

Contact

Has BRANCH1 Contact

ARRIVED <30 MINS?

Has the faultbeen cleared?

Has fault been OPEN > 2 Hours ?

Has the faultbeen cleared?

Has the faultbeen cleared?

Has fault been OPEN > 3 Hours ?

Has fault been OPEN > 4 Hours ?

ESCALATE to BRANCH2 contact

ESCALATE to BANK SERVICE TEAM

contact

ESCALATE to ENGINEERING TEAM contact

HELP DESK to deal with MANUALLY

END

YES YES YES

YES YES YES

YES

NO

NO NO NO

Automated

SLM

FLM

COM

CASH

Security

Commands

Escalations

NCR Confidential 17

Incident Details – List View

NCR Confidential 18

Today’s reconciliation processManual, risky and inefficient

Manual

NCR Confidential 19

NCR Reconciliation

NCR Reconciliation combines multiple data sources, converts them to like formats, matches and compares transactions, and provides

visibility to unreconciled cash balances and mismatched transactions

Collect

Key Solution Values

Collect M&M Automate Control Inform

Control device integrity via SWD

Flexible Intuitive Package Management Remote Operations & Control

Comprehensive Job Management & Reporting

• View customer facing ATM screens after software update

• Remotely browse ATM file system and download ATM files or directories

• Remote restart

• Remote Command Execution

• Place ATM in and out of service; able or disable services on the ATM

• Remote ATM Screen capture

• Remote Service & Task Management

21 NCR – Confidential - Use and Disclose Solely Pursuant to Company Instructions

Control Your ATMs Remotely

File Explorer

Remote Commands Services Control

Event Viewer Remote Screenshots

And More ..

Registry Retrieval

Remote Task Manager

Collect

Key Solution Values

Collect M&M Automate Control Inform

24

Inform: KPIs, Dashboard, Mobile access

Inform: Business Intelligence

Standard Reports Customized Dashboards

Ad-Hoc Reporting Tool Data Integration

Availability Analysis Network availability and trends by groups of ATMsFault Breakdown AnalysisTypes of problems and repetitive faultsService Vendor Evaluation Analysis

Key Solution Values

Collect M&M Automate Control Inform

Holistic Awareness of your Network Faster Solution and lower MTTR

Reduced Monitoring Efforts - Automation Increased E-Machines Availbility

NCR Confidential 27

Selling Vision: Partner ValueRealize lower service organization costs, Consumers realize higher availability

• Real-time alerts enable faster, more efficient service—improved SLA adherence

• Automated remote commands reduce technician dispatches—lowers cost of service

Creates strategic relationship with your end Consumers,Gain a competitive advantage

• Product stickiness drives future revenue opportunities in service, upgrades and consultancy

• Provide strategic thought leadership beyond device performance with key business analytics

Strong value proposition and winning solution

• Proven, best in class, multi-vendor incident management solution

• Allows consumers to focus on their core business

28

Partner Managed Service model

Why should Partners take this approach?Partners will . . .

…gain Incident Management efficiency and meet customer SLA’s at a lower cost, while expanding their service offerings

portfolio.

…attract new customers with unparalleled service capabilities and offerings while generating additional

revenue.

…use actionable analytics to develop prescriptive SLA’s for high value ATMs vs.

low traffic ATMs

Customer Success

Efficiency

Expanded Offerings

NCR is the global market leader in ATM channel management solutions

15 of the top 20 North American Financial Institutions utilize an NCR channel management solution

Vision is a proven management solution for high volume deployments

Consistent, uninterrupted service for your customers

Synergistic and strategic value with other Vision platform opportunities

NCR is the ATM business market expert and the Vision platform was built just for it

Vision Management Solution

Why NCR?

Analytics to ActionRobust reporting tool with dashboard KPIs

Future ProofingExtensive roadmap to support a single,

comprehensive management solution

Low RiskQuickly identify bottlenecks and potential

negative customer experiences

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