Visa International Operating Regulations Main

Visa International Operating Regulations

15 April 2013

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Contents

Contents ....................................................................................................................................... iii

Summary of Changes.................................................................................................................... 1

Quick Reference.......................................................................................................................... 1

Overview................................................................................................................................... 1

Summary of Changes.................................................................................................................. 5

Major Topics............................................................................................................................ 5

Miscellaneous Topics............................................................................................................... 16

AP Region Major Topics.......................................................................................................... 25

LAC Region Major Topics....................................................................................................... 28

U.S. Region Major Topics....................................................................................................... 29

Other Revisions........................................................................................................................ 31

About the Operating Regulations................................................................................................ 33

General Overview........................................................................................................................ 33

What are Operating Regulations?........................................................................................... 33

What Do Operating Regulations Include?............................................................................... 34

Organization................................................................................................................................. 34

Operating Regulations Structure............................................................................................. 34

Authoring Style............................................................................................................................. 36

General Authoring Conventions............................................................................................... 36

Contents Numbering.................................................................................................................... 37

Section Numbering................................................................................................................... 37

Chapter 1: Visa Operating Regulations Governance................................................................. 39


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Core Principle 1.1........................................................................................................................ 39

The Operating Regulations...................................................................................................... 39

Core Principle 1.2........................................................................................................................ 39

Visa Management.................................................................................................................... 39

Core Principle 1.3........................................................................................................................ 39

Compliance............................................................................................................................... 39

Core Principle 1.4........................................................................................................................ 40

Consistency.............................................................................................................................. 40

Core Principle 1.5........................................................................................................................ 40

Conflicts.................................................................................................................................... 40

Core Principle 1.6........................................................................................................................ 40

Variances and Waivers............................................................................................................ 40

Use and Application of Bylaws and Operating Regulations........................................................ 41

Obligation to Comply with Bylaws and Visa International Operating Regulations................... 41

Use and Application of Operating Regulations........................................................................ 41

Obligation to Comply with Operating Regulations................................................................... 43

Local, Domestic, and Regional Operating Regulations and Private Agreements........................ 44

Regional Operating Regulations.............................................................................................. 44

National, Group Members, and Private Agreements............................................................... 44

Extensions to the Operating Regulations.................................................................................... 45

Publications with Equivalent Authority..................................................................................... 45

Variances or Waivers to the Operating Regulations................................................................... 45

Variances or Waivers - Procedures......................................................................................... 45

Confidentiality of Visa Materials.................................................................................................. 47


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Confidentiality Requirements................................................................................................... 47

Visa Right to Monitor, Audit, Inspect, or Investigate................................................................... 48

Visa Right to Monitor, Audit, Inspect, or Investigate............................................................... 48

Member Rights and Obligations.............................................................................................. 50

General Investigation Responsibilities..................................................................................... 50

Merchant Investigation Responsibilities................................................................................... 53

Operating Regulations Compliance and Enforcement................................................................ 53

Fines and Penalties - General................................................................................................. 53

Fines and Penalties Process................................................................................................... 54

Fines and Penalties for Repetitive and Willful Violation.......................................................... 56

Compliance - General.............................................................................................................. 57

Compliance Enforcement Appeals........................................................................................... 57

Right of Termination of Merchant or Agents............................................................................... 57

Visa Rights............................................................................................................................... 57

Member Obligations................................................................................................................. 59

Chapter 2: Visa System Participation......................................................................................... 61

Core Principle 2.1........................................................................................................................ 61

Bylaws and Operating Regulations......................................................................................... 61

Core Principle 2.2........................................................................................................................ 61

Third Party Registration........................................................................................................... 61

Core Principle 2.3........................................................................................................................ 62

Liabilities and Indemnifications................................................................................................ 62

Membership.................................................................................................................................. 62

General Membership................................................................................................................ 62


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Sponsored Member.................................................................................................................. 63

Member Acquisition.................................................................................................................. 63

Quarterly Operating Certificate................................................................................................ 65

Online Submission and Electronic Signature.......................................................................... 67

Acquirer Licensing.................................................................................................................... 68

Agents - Third Party and VisaNet Processors............................................................................ 68

General Agent Requirements.................................................................................................. 68

VisaNet Processor Requirements............................................................................................ 71

Third Party/ISO Requirements................................................................................................. 75

Card Manufacturers and Personalizers................................................................................... 84

Fines Related to Agents.......................................................................................................... 85

Liabilities and Indemnifications.................................................................................................... 86

Members and Agents............................................................................................................... 86

Visa Systems........................................................................................................................... 86

Visa Programs and Products................................................................................................... 87

Chapter 3: The Visa License........................................................................................................ 89

Core Principle 3.1........................................................................................................................ 89

Intellectual Property................................................................................................................. 89

Core Principle 3.2........................................................................................................................ 89

Brand and Licensed Technology............................................................................................. 89

Core Principle 3.3........................................................................................................................ 90

BIN Licensing........................................................................................................................... 90

Marks License.............................................................................................................................. 90

Marks License Grant................................................................................................................ 90


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Sponsorships/Partnerships Including Olympics....................................................................... 92

BIN License and Administration.................................................................................................. 94

License..................................................................................................................................... 94

Administration........................................................................................................................... 95

Sales and Transfers................................................................................................................. 99

Mergers and Acquisitions........................................................................................................ 100

Membership Status.................................................................................................................. 100

BIN Licensee................................................................................................................................ 101

Responsibilities......................................................................................................................... 101

BIN Use........................................................................................................................................ 102

Member Use............................................................................................................................ 102

Merchant Use and Disclosure of BIN Information................................................................... 103

Non-Visa BINs............................................................................................................................. 107

Non-Visa-Assigned BINs.......................................................................................................... 107

Software License......................................................................................................................... 108

Ownership and Confidentiality................................................................................................. 108

Non-Transferability................................................................................................................... 108

Limitations................................................................................................................................ 109

Software Enhancements/Modifications........................................................................................ 109

Enhancements/Modifications.................................................................................................... 109

Use of Visa Systems................................................................................................................... 110

Visa Systems Use.................................................................................................................... 110

Visa U.S. Regulation II Certification Program............................................................................. 114

Visa U.S. Regulation II Certification Program - AP Region, LAC Region, and U.S. Region.... 114


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Chapter 4: The Visa Brand........................................................................................................... 115

Core Principle 4.1........................................................................................................................ 115

Brand Prominence................................................................................................................... 115

Core Principle 4.2........................................................................................................................ 115

Communications....................................................................................................................... 115

Core Principle 4.3........................................................................................................................ 115

Visa-Owned Mark on a Payment Device................................................................................ 115

Core Principle 4.4........................................................................................................................ 116

Corporate Names..................................................................................................................... 116

Core Principle 4.5........................................................................................................................ 116

Denote and Promote Visa....................................................................................................... 116

Core Principle 4.6........................................................................................................................ 116

Card Acceptance Outside of Country of Issuance.................................................................. 116

Core Principle 4.7........................................................................................................................ 117

Card Acceptance at Point-of-Sale........................................................................................... 117

Marks............................................................................................................................................ 117

General Use of Marks............................................................................................................. 117

Use of Product Marks.............................................................................................................. 124

Corporate Identity........................................................................................................................ 125

Use of Brand in Corporate Identity.......................................................................................... 125

Use of Marks on Cards............................................................................................................... 127

Marks Usage Requirements.................................................................................................... 127

Multiple Marks on Card........................................................................................................... 127

Competitive Marks................................................................................................................... 129


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General Card Design............................................................................................................... 131

Member Identification................................................................................................................... 132

Member Identification on Card................................................................................................ 132

Affinity/Co-Branded Card Programs............................................................................................ 134

Non-Member Marks on Cards................................................................................................. 134

Global Co-Branded Card Program Requirements................................................................... 139

Affinity/Co-Branded Card Program Requirements................................................................... 140

Brand Positioning......................................................................................................................... 154

Card and Product Positioning.................................................................................................. 154

Use of Marks in Promotions, Advertisements, and Solicitations................................................. 156

Solicitations.............................................................................................................................. 156

Promotional Material................................................................................................................ 157

Member Sponsorships................................................................................................................. 160

Sponsorships Usage Requirements........................................................................................ 160

Electron Mark/Identifier................................................................................................................ 162

Electron Marks Usage Requirements...................................................................................... 162

Interlink Program Marks.............................................................................................................. 163

Interlink Program Marks Usage Requirements........................................................................ 163

Plus Program Marks.................................................................................................................... 164

Plus Program Marks Usage Requirements............................................................................. 164

Chapter 5: Visa Products and Services...................................................................................... 167

Core Principle 5.1........................................................................................................................ 167

Issuing and Technology Standards......................................................................................... 167

Core Principle 5.2........................................................................................................................ 167


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Issuing and Using Visa Products............................................................................................ 167

Core Principle 5.3........................................................................................................................ 168

Card Design Requirements and Standards............................................................................. 168

Card Issuance.............................................................................................................................. 168

Issuer Responsibilities - General............................................................................................. 168

Account Range and BIN Use.................................................................................................. 170

Account Number Specifications............................................................................................... 171

PIN Issuance............................................................................................................................ 171

Expiration Date Standards....................................................................................................... 173

Issuer Performance Standards................................................................................................ 173

Card Manufacture and Delivery................................................................................................... 174

Card Shipping and Security..................................................................................................... 174

Card Embossing, Printing, Encoding, and Personalization..................................................... 176

Issuer Requirements - General................................................................................................... 178

Exchange Rates....................................................................................................................... 178

Cardholder Liability.................................................................................................................. 179

Provisional Credit..................................................................................................................... 181

Cardholder Applications........................................................................................................... 182

Confidentiality of Cardholder Information................................................................................ 183

Data Retention and Transmission........................................................................................... 184

Disputed Transactions - Canada Region................................................................................ 185

Cardholder Notifications........................................................................................................... 186

Insurance Program - U.S. Region........................................................................................... 189

Other Issuer Requirements...................................................................................................... 190


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Magnetic-Stripe Requirements.................................................................................................... 191

General Magnetic-Stripe Requirements................................................................................... 191

Magnetic-Stripe Encoding........................................................................................................ 191

Chip Card Requirements............................................................................................................. 192

General Chip Card Requirements........................................................................................... 192

Chip Card Technology Requirements..................................................................................... 198

Cardholder Verification Method............................................................................................... 200

Card Authentication Method.................................................................................................... 202

Cardholder Account Selection................................................................................................. 203

Chip Card Post-Issuance Updates.......................................................................................... 204

Chip Issuer Liability.................................................................................................................. 205

EMV Liability Shift.................................................................................................................... 207

Proximity/Contactless Cards.................................................................................................... 210

Mobile Payment Devices......................................................................................................... 214

Limited Use Products.................................................................................................................. 215

Restricted Use Cards............................................................................................................... 215

Non-Standard Cards.................................................................................................................... 216

Non-Standard Card General Requirements............................................................................ 216

Visa Mini Cards........................................................................................................................ 217

Visa Mini Cards - U.S. Region................................................................................................ 217

Visa Micro Tag......................................................................................................................... 218

Unembossed Cards................................................................................................................. 218

Virtual Accounts........................................................................................................................... 219

Virtual Accounts - General Requirements............................................................................... 219


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Virtual Accounts - Consumer Programs.................................................................................. 220

V.me by Visa............................................................................................................................... 220

V.me by Visa - General Requirements.................................................................................... 220

Visa Prepaid Products - Consumer and Commercial Card Requirements.................................. 221

Visa Prepaid Products - General Requirements..................................................................... 221

Consumer Products..................................................................................................................... 228

Visa Consumer Products - General Requirements................................................................. 228

Visa Classic Cards................................................................................................................... 228

Visa Charge Card.................................................................................................................... 229

Visa Traditional Rewards Cards - U.S. Region....................................................................... 230

Visa Debit Cards...................................................................................................................... 232

Visa Electron Cards................................................................................................................. 234

Visa Gold/Premier Cards......................................................................................................... 235

Visa Infinite Cards.................................................................................................................... 238

Visa Platinum Cards................................................................................................................ 246

Visa Signature Cards............................................................................................................... 255

Visa Signature Preferred Cards - U.S. Region........................................................................ 266

Visa Check Cards - U.S. Region............................................................................................. 269

Secured Cards......................................................................................................................... 272

V PAY...................................................................................................................................... 273

Campus Cards......................................................................................................................... 274

Visa Rewards Cards - AP Region and CEMEA Region.......................................................... 275

Visa Consumer Prepaid Card Requirements.......................................................................... 276

Visa Prepaid Load Service...................................................................................................... 279


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Visa Prepaid Products - Visa ReadyLink................................................................................ 280

Visa TravelMoney.................................................................................................................... 282

Original Credit Transaction.......................................................................................................... 284

Original Credit Transaction - General Requirements.............................................................. 284

Visa Money Transfer................................................................................................................... 285

Money Transfer Original Credit General Requirements....................................................... 285

Visa Commercial Products.......................................................................................................... 286

Visa Commercial Products - General Requirements............................................................... 286

Visa Meetings Card................................................................................................................. 295

Prepaid Commercial................................................................................................................. 296

Visa Agro Card - LAC Region................................................................................................. 297

Visa Cargo - LAC Region........................................................................................................ 299

Visa Commercial Business Products........................................................................................... 300

Commercial Business Products General Requirements.......................................................... 300

Visa Business Enhanced Cards.............................................................................................. 302

Visa Business Platinum Cards................................................................................................ 303

Visa Signature Business Cards............................................................................................... 303

Visa Business Check Cards.................................................................................................... 311

Visa Business Electron Cards................................................................................................. 312

Visa Business Debit................................................................................................................. 312

Visa Business Debit Cards - AP Region................................................................................. 313

Visa Infinite Business Cards - Canada Region....................................................................... 314

Visa Commercial Purchasing Products....................................................................................... 319

Purchasing Cards - General.................................................................................................... 319


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Visa Fleet Cards...................................................................................................................... 320

Visa Large Purchase Advantage U.S. Region .................................................................... 323

Visa Commercial Corporate Products......................................................................................... 325

Visa Corporate Prepaid Cards................................................................................................. 325

Visa Corporate Debit - LAC Region........................................................................................ 326

Commercial Corporate Products - U.S. Region...................................................................... 327

Visa Commercial Products Programs and Services.................................................................... 328

V Distribution Program............................................................................................................. 328

Centralized Card Issuance...................................................................................................... 329

Authorization Request and Settlement Amount Match U.S. Region.................................... 330

Global Support Services.............................................................................................................. 330

Visa Global Customer Assistance Services............................................................................ 330

Emergency Cash Disbursement and Emergency Card Replacement..................................... 335

Stand-In Processing................................................................................................................. 338

Lost or Stolen Card Reporting................................................................................................. 339

Emergency Request Fines and Penalties............................................................................... 340

Global Refund Service............................................................................................................. 340

Cardholder Loyalty Program........................................................................................................ 342

Visa Extras - U.S. Region....................................................................................................... 342

Visa Loyalty Platform Services................................................................................................ 343

Visa Incentive Network - U.S. Region..................................................................................... 343

Visa SavingsEdge - U.S. Region............................................................................................ 344

Credit Bureau Reporting - U.S. Region....................................................................................... 346

Credit Bureau Reporting Requirements - U.S. Region............................................................ 346


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Commercial Data Management and Reporting........................................................................... 348

Commercial Solutions.............................................................................................................. 348

Enhanced Data........................................................................................................................ 350

POS Balance Inquiry Service...................................................................................................... 351

POS Balance Inquiry Service Requirements........................................................................... 351

Visa POS Solutions Program - U.S. Region............................................................................... 352

Visa POS Solutions Program Requirements - U.S. Region.................................................... 352

Visa PIN Debit Gateway Service - U.S. Region.......................................................................... 353

Visa PIN Debit Gateway Service Requirements - U.S. Region............................................... 353

Plus Program............................................................................................................................... 353

Plus Program Requirements.................................................................................................... 353

Visa Global ATM Network........................................................................................................... 355

Visa Global ATM Network Requirements................................................................................ 355

ATM Operators......................................................................................................................... 356

ATM Balance Inquiry Service.................................................................................................. 360

ATM Fees................................................................................................................................ 361

Global ATM Network PIN Requirements................................................................................. 366

ATM Issuer Requirements - U.S. Region................................................................................ 367

ATM Access Fee Fines........................................................................................................... 368

Preauthorized Payment Cancellation Service............................................................................. 369

Preauthorized Payment Cancellation Service Requirements.................................................. 369

Visa Payment Controls................................................................................................................ 370

Visa Payment Controls Service Information............................................................................ 370

Visa Account Updater.................................................................................................................. 371


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Visa Account Updater Requirements...................................................................................... 371

Health Care Eligibility Service - U.S. Region.............................................................................. 372

Health Care Eligibility Service Requirements - U.S. Region................................................... 372

Visa Risk Products and Services................................................................................................ 373

Visa Advanced Authorization................................................................................................... 373

Visa Advanced ID Solutions - U.S. Region............................................................................. 374

BankruptcyPredict Service - U.S. Region................................................................................ 374

MoneyChoices - U.S. Region.................................................................................................. 377

Address Verification Service (AVS)......................................................................................... 378

Card Recovery Bulletin (CRB)................................................................................................. 379

Exception File.......................................................................................................................... 382

National Card Recovery File - U.S. Region............................................................................ 383

Account Number Verification Service...................................................................................... 383

Verified by Visa............................................................................................................................ 385

Verified by Visa Participation Requirements........................................................................... 385

Verified by Visa Non-Compliance Penalties............................................................................ 387

Cardholder Authentication........................................................................................................ 388

VisaVue Online............................................................................................................................ 390

VisaVue Online Requirements................................................................................................. 390

Visa Online................................................................................................................................... 390

Use of Visa Online................................................................................................................... 390

Visa Membership Management................................................................................................... 391

Client Portfolio Management Self-Service Tools Requirements.............................................. 391

VisaNet Gateway Services - AP Region..................................................................................... 392


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VisaNet Gateway Services Requirements - AP Region.......................................................... 392

Visa Transaction Alerts Service.................................................................................................. 392

Visa Transaction Alerts Service Requirements....................................................................... 392

Visa Chip Services...................................................................................................................... 393

Visa Chip Services Requirements........................................................................................... 393

Chapter 6: Payment Acceptance................................................................................................. 395

Core Principle 6.1........................................................................................................................ 395

Display of Marks...................................................................................................................... 395

Core Principle 6.2........................................................................................................................ 395

Honor All Cards Properly Presented....................................................................................... 395

Core Principle 6.3........................................................................................................................ 396

No Surcharging Unless Required by Law............................................................................... 396

Core Principle 6.4........................................................................................................................ 396

Merchant Qualification Standards............................................................................................ 396

Merchant Agreement................................................................................................................... 397

General Merchant Requirements............................................................................................. 397

Required Merchant Information............................................................................................... 403

Acquirer's Jurisdiction.............................................................................................................. 405

Payment Service Providers and Sponsored Merchants.......................................................... 407

International Airline Program................................................................................................... 408

Acquirer Due Diligence............................................................................................................ 409

Electronic Commerce Acquirer Agreement............................................................................. 410

Point-of-Transaction - Display of Marks...................................................................................... 410

Display of Marks at the Point of Sale...................................................................................... 410


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Display of Marks at an ATM.................................................................................................... 414

Display of Marks Online.......................................................................................................... 414

Manual Cash Disbursement.................................................................................................... 416

Point-of-Transaction Terminals.................................................................................................... 416

Point-of-Transaction Terminal General Requirements............................................................ 416

Magnetic-Stripe Terminals....................................................................................................... 418

Chip-Reading Terminals.......................................................................................................... 420

Proximity/Contactless Payment Terminals.............................................................................. 429

Automated Fuel Dispensers.................................................................................................... 435

Unattended Acceptance Terminals.......................................................................................... 438

Electronic Signature Capture Terminals.................................................................................. 439

Terminals without a Printer...................................................................................................... 440

Account Number-Verifying Terminals...................................................................................... 441

Mobile Payment Acceptance Solution..................................................................................... 441

Honoring Cards............................................................................................................................ 442

General Acceptance Requirements......................................................................................... 442

Uniform Services...................................................................................................................... 444

Discount at the Point of Sale.................................................................................................. 446

Cardholder Choice................................................................................................................... 447

Limited Acceptance.................................................................................................................. 449

Card Acceptance Canada Region........................................................................................... 449

Card Acceptance Prohibitions..................................................................................................... 450

General Prohibitions................................................................................................................. 450

Other Prohibitions.................................................................................................................... 455


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Surcharges................................................................................................................................... 457

Surcharge Requirements in Australia AP Region................................................................ 457

U.S. Credit Card Surcharge Requirements - AP Region, LAC Region, and U.S. Region........ 459

Authorization Requirements......................................................................................................... 464

General Authorization Requirements....................................................................................... 464

ATM Declines........................................................................................................................... 469

T&E Authorizations.................................................................................................................. 470

Floor Limits.............................................................................................................................. 473

Partial Authorization................................................................................................................. 475

Authorization Reversals........................................................................................................... 476

Card and Cardholder Verification................................................................................................ 477

Validation and Verification Requirements................................................................................ 477

Address Verification Service.................................................................................................... 482

PIN Verification........................................................................................................................ 483

Transaction Receipts................................................................................................................... 484

Transaction Receipt General Requirements............................................................................ 484

Transaction Receipt Data Requirements................................................................................. 486

Electronic and Manual Transaction Receipts.......................................................................... 488

Transaction Receipt Delivery to Cardholder............................................................................ 497

Transaction Deposits................................................................................................................... 500

General Transaction Deposit Requirements............................................................................ 500

Transaction Deposit Time Limits............................................................................................. 500

Transaction Deposit Restrictions............................................................................................. 502

Credits and Refunds.................................................................................................................... 503


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General Credit and Refund Requirements.............................................................................. 503

Proper Disclosure of Refund Policy......................................................................................... 505

Transaction Reversals............................................................................................................. 507

Convenience Fees....................................................................................................................... 508

Convenience Fee General Requirements............................................................................... 508

Chip Card Acceptance................................................................................................................. 511

Chip Card Acceptance General Requirements....................................................................... 511

Chip Authorization.................................................................................................................... 515

EMV Liability Shift and Fallback.............................................................................................. 517

Visa Easy Payment Service (VEPS) Transactions...................................................................... 519

Visa Easy Payment Service (VEPS) - General Requirements................................................ 519

Card-Not-Present Transactions................................................................................................... 525

Mail/Phone Order and Electronic Commerce Authorization Requirements............................. 525

Mail/Phone Order and Electronic Commerce Merchant Outlet Requirements........................ 526

Electronic Commerce General Requirements......................................................................... 527

Merchant Website Requirements............................................................................................. 532

Verified by Visa Participation Requirements........................................................................... 533

Electronic Commerce Financial Responsibility........................................................................ 534

Payment Service Providers......................................................................................................... 536

Payment Service Providers (PSP) General Requirements..................................................... 536

Payment Service Providers (PSP) Acquirer Requirements..................................................... 538

High-Risk Internet Payment Service Providers....................................................................... 540

Up-Selling and Negative Option Transactions............................................................................ 542

Up-Selling and Negative Option General Requirements......................................................... 542


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Recurring Transactions................................................................................................................ 543

Recurring Transaction General Requirements........................................................................ 543

Installment Transactions.............................................................................................................. 546

Installment Transaction General Requirements...................................................................... 546

Delayed Delivery Transactions.................................................................................................... 547

Delayed Delivery Transaction General Requirements............................................................. 547

Delayed Delivery Transaction Receipt Requirements............................................................. 548

Advance Payment Transactions - U.S. Region........................................................................... 548

Advance Payment General Requirements.............................................................................. 548

Dynamic Currency Conversion.................................................................................................... 551

Dynamic Currency Conversion - General Requirements........................................................ 551

Dynamic Currency Conversion - Merchant Requirements...................................................... 554

Dynamic Currency Conversion - Acquirer Requirements........................................................ 556

Manual Cash Disbursements....................................................................................................... 557

Manual Cash Disbursements Requirements........................................................................... 557

Minimum and Maximum Cash Disbursement Amounts........................................................... 561

Manual Cash Disbursement Restrictions................................................................................. 561

Cash-Back Services..................................................................................................................... 562

Cash-Back Services General Requirements........................................................................... 562

Cash-Back Transaction Requirements.................................................................................... 566

ATM Transactions........................................................................................................................ 566

ATM Transaction General Requirements................................................................................ 566

ATM Transaction Receipts...................................................................................................... 570

ATM Misdispense..................................................................................................................... 572


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ATM Transaction Restrictions.................................................................................................. 572

Quasi-Cash Transactions............................................................................................................ 573

Quasi-Cash Transaction General Requirements..................................................................... 573

Wire Transfer Money Orders (WTMO).................................................................................... 575

Scrip......................................................................................................................................... 578

Sale of Travelers Cheques and Foreign Currency.................................................................. 578

Original Credit Transactions........................................................................................................ 579

Original Credit Transaction Processing Requirements............................................................ 579

Money Transfer Original Credit Transactions.............................................................................. 582

Money Transfer Original Credit Transaction Processing Requirements.................................. 582

Mobile Commerce Transactions - AP Region............................................................................. 585

Mobile Commerce Transactions in India - AP Region............................................................ 585

Account Funding Transactions.................................................................................................... 585

Account Funding Transaction Processing Requirements........................................................ 585

Aggregated Transactions............................................................................................................. 586

Aggregated Transaction Requirements................................................................................... 586

Deferred Payments - U.S. Region............................................................................................... 589

Deferred Payment Transactions.............................................................................................. 589

Acquirer Performance Standards - U.S. Region......................................................................... 589

Retrieval Performance Rates - U.S. Region........................................................................... 589

Chargeback Performance Rates - U.S. Region...................................................................... 590

In-Transit...................................................................................................................................... 591

In-Transit Service - General Requirements............................................................................. 591

In-Transit Service - Authorization Requirements..................................................................... 593


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In-Transit Service - Processing Requirements........................................................................ 594

General T&E................................................................................................................................ 595

General T&E Requirements..................................................................................................... 595

T&E Delayed or Amended Charges........................................................................................ 595

Airline Merchants......................................................................................................................... 597

International Airline Merchant Requirements........................................................................... 597

Car Rental Merchants.................................................................................................................. 598

Delayed or Amended Charges................................................................................................ 598

Car Rental Advance Deposit................................................................................................... 601

Visa Reservation Service for Car Rentals - U.S. Region........................................................ 604

Hotels and Cruise Lines.............................................................................................................. 608

Hotel and Cruise Line General Requirements......................................................................... 608

Hotel Guaranteed Reservations.............................................................................................. 609

Advance Deposit Service......................................................................................................... 612

Priority Check-Out Service...................................................................................................... 616

Central Reservation Service.................................................................................................... 618

Timeshare Merchants.................................................................................................................. 619

General Timeshare Merchant Requirements........................................................................... 619

Real-Time Clearing - U.S. Region............................................................................................... 619

Automated Fuel Dispensers Real-Time Clearing - U.S. Region.............................................. 619

Gambling...................................................................................................................................... 620

Online Gambling...................................................................................................................... 620

Gambling Credits..................................................................................................................... 622

In-Transit Gambling.................................................................................................................. 622


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Debt Repayment Program - U.S. Region.................................................................................... 625

Debt Repayment Program....................................................................................................... 625

Government and Education Payments........................................................................................ 627

Tax and Other Government Payments - AP Region............................................................... 627

Tax Payment Program Requirements - U.S. Region.............................................................. 628

Tax Payment Program Fee Requirements - U.S. Region....................................................... 629

Government and Higher Education Payment Program Requirements.................................... 631

Travelers Cheques....................................................................................................................... 633

Travelers Cheque Acceptance and Encashment.................................................................... 633

Health Care Transactions............................................................................................................ 634

Preauthorized Health Care Program Requirements - U.S. Region......................................... 634

Healthcare Auto-Substantiation - U.S. Region........................................................................ 635

Easy Pay Transaction - General Requirements - LAC Region............................................... 636

Easy Pay - Authorization - LAC Region.................................................................................. 637

V.me by Visa............................................................................................................................... 637

V.me by Visa - Merchant Requirements................................................................................. 637

Visa Access Token...................................................................................................................... 638

General Requirements............................................................................................................. 638

Visa POS Offers Redemption Platform U.S. Region............................................................... 639

Visa POS Offers Redemption Platform Requirements U.S. Region..................................... 639

Chapter 7: Transaction Processing............................................................................................. 641

Core Principle 7.1........................................................................................................................ 641

Provide Authorization and Settlement Service........................................................................ 641

Core Principle 7.2........................................................................................................................ 641


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Rules Differ by Acceptance Environments.............................................................................. 641

Core Principle 7.3........................................................................................................................ 641

Financial Responsibility for Processed Transactions.............................................................. 641

Core Principle 7.4........................................................................................................................ 642

Authorize, Clear, and Settle International Transactions.......................................................... 642

Access to Visa Systems.............................................................................................................. 642

VisaNet Access........................................................................................................................ 642

Data Quality................................................................................................................................. 644

Authorization and Clearing Data Requirements...................................................................... 644

Account BIN Range..................................................................................................................... 647

Account Range Table.............................................................................................................. 647

Account Level Processing....................................................................................................... 647

General Authorization Requirements........................................................................................... 648

Authorization Services............................................................................................................. 648

Authorization Computer Interface Requirements..................................................................... 649

Authorization Processing......................................................................................................... 651

Issuer Authorization Requirements.......................................................................................... 653

Member Authorization Services............................................................................................... 654

Code 10 Authorizations - U.S. Region.................................................................................... 655

Authorization Amount............................................................................................................... 656

Manual Authorizations................................................................................................................. 658

Manual Authorization Procedures............................................................................................ 658

Emergency Authorizations........................................................................................................... 659

Emergency Authorization Procedures..................................................................................... 659


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Partial Authorizations................................................................................................................... 661

Partial Authorization Service Requirements............................................................................ 661

Non-Visa Transaction Authorizations.......................................................................................... 662

Processing Requirements........................................................................................................ 662

Stand-In Processing (STIP)......................................................................................................... 663

Stand-In Processing Requirements......................................................................................... 663

Authorization Request Monitoring................................................................................................ 665

Authorization Request Monitoring Requirements.................................................................... 665

Authorization Response Standards............................................................................................. 666

Approval, Referral, and Decline Rate Standards.................................................................... 666

Automated Referral Service......................................................................................................... 668

Automated Referral Service (ARS) - U.S. Region................................................................... 668

Referral Responses..................................................................................................................... 670

Referral Response Requirements............................................................................................ 670

Authorization Reversals, Rejections, and Declines..................................................................... 675

Authorization Reversals and Rejections.................................................................................. 675

Declined Authorizations............................................................................................................... 676

Decline Response Requirements............................................................................................ 676

Allowable Decline and Referral Reasons by Product.............................................................. 677

VisaNet Clearing.......................................................................................................................... 678

VisaNet Clearing - General Requirements.............................................................................. 678

Domestic Interchange.............................................................................................................. 683

Interchange Files and Tapes................................................................................................... 684

Currency Requirements........................................................................................................... 684


15 April 2013 VISA PUBLIC xxvii


ATM Clearing........................................................................................................................... 685

Non-Visa Transaction Processing - U.S. Region.................................................................... 686

Single Message System (SMS)................................................................................................... 686

General Requirements............................................................................................................. 686

Online Financial and Deferred Clearing...................................................................................... 687

Online Financial and Deferred Clearing General Requirements - U.S. Region....................... 687

Online Financial Transactions................................................................................................. 688

Clearing Reversals and Adjustments.......................................................................................... 689

Clearing Reversals................................................................................................................... 689

Adjustments.............................................................................................................................. 691

Duplicate or Erroneous Data....................................................................................................... 692

Duplicate or Erroneous Data Processing Requirements......................................................... 692

Settlement.................................................................................................................................... 695

General Settlement Requirements........................................................................................... 695

Settlement Account Requirements.......................................................................................... 695

Late Settlement Fee................................................................................................................ 696

Settlement Financial Obligations............................................................................................. 696

National Net Settlement........................................................................................................... 696

Payment to Merchants............................................................................................................. 698

Transaction Receipt Processing.................................................................................................. 699

Transaction Receipt Processing Time Limits.......................................................................... 699

Transaction Receipt Processing - Invalid or Illegible Account Number................................... 702

Original Credit.............................................................................................................................. 704

Original Credit - General......................................................................................................... 704


xxviii VISA PUBLIC 15 April 2013


Money Transfer Original Credit................................................................................................... 706

Money Transfer Original Credit - General............................................................................... 706

Bill Payment................................................................................................................................. 709

Bill Payment Requirements - AP Region................................................................................ 709

Bill Payment - U.S. Region......................................................................................................... 710

Bill Payment - U.S. Region...................................................................................................... 710

Chapter 8: Risk Management....................................................................................................... 711

Core Principle 8.1........................................................................................................................ 711

Adherence to Risk and Fraud Controls................................................................................... 711

Core Principle 8.2........................................................................................................................ 711

Report All Fraud Activity to Visa............................................................................................. 711

Core Principle 8.3........................................................................................................................ 711

Protect Visa Account and Transaction Data........................................................................... 711

Core Principle 8.4........................................................................................................................ 712

Protect Against Illegal Activities............................................................................................... 712

Security and Fraud Control Requirements.................................................................................. 712

General Security and Fraud Control Requirements................................................................ 712

Account and Transaction Information Security............................................................................ 714

Data Security........................................................................................................................... 714

Confidential Consumer Cardholder Information...................................................................... 718

Information Security Programs................................................................................................ 719

Fines and Penalties................................................................................................................. 722

Corporate Risk Reduction........................................................................................................... 723

Corporate Risk Reduction - General....................................................................................... 723


15 April 2013 VISA PUBLIC xxix


Corporate Risk Reduction - Acquirer Requirements............................................................... 725

Anti-Money Laundering............................................................................................................ 727

Anti-Money Laundering Compliance........................................................................................ 728

Acquirer Risk Program - U.S. Region..................................................................................... 729

Compliance Monitoring................................................................................................................ 730

Member Activity Monitoring Requirements.............................................................................. 730

Chargeback Monitoring............................................................................................................ 735

Fraud Monitoring...................................................................................................................... 743

High-Brand Risk Merchant Monitoring..................................................................................... 751

Brand Protection.......................................................................................................................... 759

Global Brand Protection Program............................................................................................ 759

Fraud Reporting........................................................................................................................... 763

Fraud Reporting Requirements............................................................................................... 763

Fraud Reporting Compliance.................

Documents

Visa International Operating Regulations Main