Virtual Instruments - VirtualWisdom4 Infrastructure Performance Management

Platform for Healthcare

Vikram Ramesh

Sr Director Product and Digital MarketingDISCLAIMER: The views and opinions expressed in this presentation are those of the author and do not necessarily represent official policy or position of HIMSS.

Current Customer Priorities

CONVERGENCE CLOUD ENVIRONMENTS SOFTWARE-DEFINED

All are Dependent on Performance Management

Typical Challenges – Healthcare Providers

• Data-intensive EHR and healthcare information systems are driving up storage requirements for healthcare organizations.

• Limited visibility into SAN I/O performance

• Healthcare IT managers face a significant challenge maintaining the performance and availability of EHR applications

• Maintain service levels, while controlling costs

• Improve effectiveness of existing IT staff, while growing data 50%/year

• Help prepare IT department for bringing more mission critical applications on-line

Company Overview

Global Leader in Infrastructure Performance Management

• Founded in 2008

• NA, EMEA, APAC

• Industry Ecosystem

• Global 2000 Clients

• Every Major Vertical

• 38 of the Fortune 100

OEM Partners

Reseller Partners

Alliance Partners

VI Customer by Vertical Market

Financial Services Manufacturing Telco/Service Providers

Services TechnologyRetail

Insurance

GovernmentEnergy & Utilities

Healthcare

Leading a Category

INFRASTRUCTUREThe end-to-end compute to storage

infrastructure from the virtual machine to

the logical unit of storage

PERFORMANCEContinuous measurement of

system-wide infrastructure

response time

MANAGEMENTAdvanced correlation, analysis,

and visualization for definitive

and actionable insight

The Value of Virtual Instruments for Healthcare Providers

AVAILABILITY MANAGEMENT

Stop Reactive Troubleshooting

Achieve Proactive Problem Prevention

Improve Infrastructure Operations

PERFORMANCE MANAGEMENT

Accelerate And De-risk Projects

Drive Infrastructure Transformation

Double InfrastructurePerformance

COST OPTIMIZATION

Deliver Application Workload Visibility

Align Infrastructure

With Business Needs

Reduce Infrastructure Cost

Drive the Highest Performance at the Lowest Cost!

The VirtualWisdom Solution

Intelligent TopologyCase-based Alarms

Live ReportsApplied Analytics

The Most Powerful Performance Management

Platform on the Planet!

Data ProbesCapturing 500+ ‘Wire Data’

Metrics atLine Rate, for Every I/OSub-second, Zero Loss

Value to Healthcare Providers

• Proactively identify and address infrastructure problems before they affect clinical workflow.

• Eliminate the risk of unplanned outages and performance slow-downs when virtualizing healthcare systems.

• Improve application performance to ensure fast, reliable access to medical records.

• Maintain and prove SLA Compliance for Joint Commission audits and HIPPA regulations.

• Divert 50% cost savings to fund strategic healthcare initiatives.

• Reduce trouble tickets by up to 80%; direct cost savings to patient care initiatives.

Virtual Instruments - Metlife

At MetLife, we are committed to earning the right to be the customer’s first choice. The customer expects us to support them with world-class, consistently available systems. This means we focus on reducing unplanned downtime and ensuring that our infrastructure is agile, reliable and performing optimally,” said Martin Lippert, executive vice president and head of MetLife global technology and operations. “VirtualWisdom gives us the visibility we need to pinpoint and resolve problems in real time—and to identify and prevent issues before they turn into problems.”

- Martin Lippert, EVP & Head of Metlife Global Technology &Operations

Metlife

Virtual Instruments – CGH Medical Center

Kevin AndersonDirector

Information Technology

Why did CGH Choose VirtualWisdom?

• Existing tools were not doing the job for us.

• We needed a consolidated monitoring platform instead of relying on the tools provided by each piece of hardware.

• We were preparing to replace our old SAN technology.

• Our CIO felt that we needed a tool that would allow our administrators to see what was happening within our SAN infrastructure.

• We felt that our existing SAN infrastructure was causing performance problems with our applications.

• Virtual Instruments was a partner with our storage vendor.

• We felt very strongly that a partnership with Virtual Instruments would benefit CGH even though this was a major purchase for us.

How has CGH benefited from VirtualWisdom?

• The VI team identified potential performance problems within hours of installing VirtualWisdom.

• Reports and graphs give a clear view of problems and confirmation when the problem is resolved.

• Issues discovered include queue depth problems, load balancing on HBA’s, zoning, SCSI aborts.

• Monitoring of multiple virtual machines is easier.

• The Virtual Instruments support team has been great to work with.

• Going forward VirtualWisdom will be used to Identify potential problems before they impact the users.

• VirtualWisdom will be our primary tool to either identify a problem in our storage environment, or rule the environment out as the cause of a problem.

Thank You

Vikram Ramesh

Vikram.ramesh@virtualinstruments.com

@vikramesh