Virtual Help Desk for Newbies EVO TLinVW 2010 - 000

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Virtual Help Desk for ewbies

Posted by James O'Reilly on January 11, 2010 at 5:36pm

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Hello Out-World ewbie!- As adult learner, are you motivated & self-determined to enter Virtual Worlds?

Are you facing a steep learning curve? Is it hard getting immersive?

Have you had some poor first-time experiences?

- Do you want to shorten the learning cycle & time-to-value?

How do you find someone in-world to talk to? Find interesting places to see?What can you do in-world? Where should you go to?

Do you seek "quality & CV-valid" 21st century knowledge, skills & experiences?

Embracing Your Power as Learning Client/Performer Can Make It Happen!

Voicing Youreeds & Requirements Can Make It Happen!

Do You Want to Reach theMain Grid(whereAndragogy/Heutagogy happens)

and/or Go Further to the Teen Grid(where Pedagogy happens)?

ual Help Desk for Newbies - Teaching Languages in a Virtual World http://tlinvw.ning.com/profiles/blogs/virtual-help-desk-for-newbies?xg...

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What would you like to do? What interests you? Do you have any special needs or requirements?

YourFirst Main Targetis to achieveEvent Capability Maturity,

for this please master the following steps and processes...

Must-Have: Establish operationalewbie registration in Second LifeMust-Have: Establish proper ewbie configuration, entry, and basic start-up skills

Must-Have: Establish out-world / in-world service management and support

Must-Have: Mature basic ewbie skills and knowledge needed for event participation

Should-Have: Free & Useful Avatar Utilities (general, female, and male stuff)

Should-Have: Synchronize Your Facebook Account With Second Life

Visit the Virtual Help Desk for Troubleshooting Answers and Quality Support!

http://second-life-tool-ranking.ning.com/group/virtualhelpdesks

A variety of course modules now offers in-world troubleshooting help at various times, venues, and hemispheres.

Please check for the one f itting to your needs and requirements.

If you see any gaps, please voice them on the Blog forLearning Performer's eeds & Requirements!

EduNation II Clubhouse http://slurl.com/secondlife/Edunation%20II/154/103/22/


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First-time Out-World ewbies and Barebone In-World ewbies are

asked to acquire adequate skills for event participation prior to the beginning

of the event by checking the Virtual Help Desk information found on the following link.

In-world check-in time is 30 minutes prior to event beginning.

Avatar check-in prior to the event has the purpose to validate the

maturity capability of appropriate event skills.

By the way, that's my Peacemaker :-)

Explore Some Support Groups!

http://second-life-tool-ranking.ning.com/groups

http://adult-learning.ning.com/groups

Cool Places In Second Life Guide

Hello Adult Learners! Create Your Own Groups!!

http://adult-learning.ning.com/forum/topics/hello-adult-learners-cr...

Your Virtual Kickoff (Goal: To ensure ewbie feedback and quick support response)

Please ticket your recommendations/requestsin order to enable the possibility of building a structured knowledge base with frequently asked questions FAQ.

According support response is part of the quality process.

Recommendations for Continuous Improvement of Virtual Learning Processes

http://tinyurl.com/recommendation-improvement

Recommendations for Continuous Website Improvement


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ttp://spreadsheets.google.com/viewform?formkey=clh4QXdjSWhrNXNyN2t...

ewbie Problem / Incident Management

http://tinyurl.com/problem-incident-managementewbie Knowledge Base / FAQ

pending

After the Course! Virtual Help Desk De-Briefing!

Goal: To collect firsthand information aboutNewbie problems and incidents,

Trainer/Support and Course feedback, course follow-up tasks (certificates, pictures, blogs, videos etc.), risk evaluation,

continuous improvement, establish compliance with target benchmarks and capability maturity

levels - and establish taxpayer transparency, integrity, and accountability for public domain projects

Virtual Instructor/Support & Course Questionnaire (in-process)This client/performer-centered quality questionnaire differs from the instructor-centered evaluation.

http://spreadsheets.google.com/viewform?formkey=dFNDbDR1VnZDc2hYUlQ...

Second Life Support

http://secondlife.com/support/

Second Life Disaster & Planned Outages, and their Status Reports

http://status.secondlifegrid.net/

Embrace Your Power as Learning PerformerYour Needs & Requirements Can Make It Happen!

Social Constructivism = Client/Performer-Centered = Quality Management

What Your 21st Century CV Needs & Requires

Formal: International Quality Standard for e-Learning ISO/EIC 19796-3:2009Informal: EU-Endorsed Quality Toolkit for Informal Adult Learning Centers

Do you also think that quality of learning has to be based on broad consensus and involvement, inclusiveness & dialogue? Then show your opinion and download the

EFQUEL-badge for your website now!

Adult Learning: Get engaged in our discussions about Adult Learning.http://adult-learning.ning.com/

Tags: desk, help, management, needs, newbie, quality, requirements, virtual


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Comment by James O'Reilly 1 second ago

Delete Comment Quality management and a quality circle is no contradiction to this. Reducing the waste of 2009 fits exactly to both of us.

Comment byNergiz Kern just now

Delete Comment James, you do not understand how EVO works. The VWLL Ning was created for the 6-week session, just like this Ning. If people join the community after

the session to keep sharing and learning together, that is wonderful. But, as you may know or not, we moderators and participants volunteer in these sessions besides our

family, work and other commitments. This is only possible through the beautiful community spirit that we have in these EVO sessions. Why is it that you join these

communities for the sole purpose of spamming them with your repetitive comments and show such disregard rather than participate fully in the learning and sharing ?

Comment by James O'Reilly 1 minute ago

Delete Comment I've escalated the issue to Vance Stevens...

Comment by Graham Stanley 6 minutes ago

Delete Comment Sorry, James, but this is the last straw:

1) We've had two complaints about your behaviour here

2) You have spammed the community - posting messages that are intended only to draw the attention of participants away from our EVO session and to one of your Nings

3) You have implied in your posts that what you are doing is aligned to our group and your messages sometimes read like moderator messages

4) You have refused to recognise this and continue doing what you feel like without any regard for participants or moderators5) your mis-information is misleading for newbies and unhelpful

6) You seem to have your own agenda which doesn't have anything to do with what we are trying to achieve in the session. In fact, it is distracting people's attention and time

away from the core content and activities and discussion

7) you are rude and do not respect us or what we are trying to do

For these reasons I have asked the moderators to ban you from this community

Don't worry, you'll have time to document this on your Scribd document collection of communities that you have been banned from for spamming before it happens...but be

quick!

Comment by James O'Reilly 7 minutes agoDelete Comment The fact is, in 2009, 80% of the VWLL registrees did not go in-world, so the timing is right for 2010. A repeat of 2009 unquality is not acceptable.

Comment byNergiz Kern 8 minutes ago

Delete Comment This is a peer learning community, where we share what know, learn from each other and show respect to each other, James. Either you participate in it or

you don't. It's your decision.

Comment by James O'Reilly 12 minutes ago

Delete Comment C'mon, even McDonald's hamburgers has a quality management system, your resistance is ridiculous...


Delete Comment Right, it's always the others. I don't think continuing this conversation makes any sense if you refuse to acknowledge that you might be on the wrong track.

Stop for a minute and think about it. Is there maybe something in your behaviour that causes problems while everybody else is trying to get the best out of these communities

and sessions?


Delete Comment Haw Haw, those bannings were also due to t he mis-knowledge and blocking of quality as an issue, the grounds fell apart as soon as the mentioned qualitystandards emerged... any another version is defamatory


Delete Comment You are repeating yourself instead of listening. You have been posting these all over the Internet whether it fit the situation or not. There is a place and time

for everything. You have pointed to your work and your Nings where people can read about these issues if they are interested in it. But it can't be too much to expect a little


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it of professionalism on your site and respect to the communities that a llow you to join them.


Delete Comment Please check the EU-endorsed quality benchmarks for Informal Adult Learning Centers, and the formal International Quality Standard for e-Learning

ISO/EIC 19796-3:2009 above...

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Virtual Help Desk for Newbies EVO TLinVW 2010 - 000