Virtual Connect User Guide )Windows and MacOS) · Web viewMac OS 10.10 Yosemite, Mac OS 10.11 El Capitan, Mac OS 10.12 Sierra, Mac OS 10.13 High Sierra. Windows OS Windows 7 SP1,

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Virtual ConnectUser Guide for Windows and MacOS

May 2018


Table of Contents

INTRODUCTION............................................................................................................................. 4

Overview.................................................................................................................................... 4

Disclaimers................................................................................................................................. 4GETTING STARTED....................................................................................................................... 5

System Requirements................................................................................................................. 5

Installation................................................................................................................................... 5

Outlook Plug in....................................................................................................................... 6

Signing in.................................................................................................................................... 6

Main Window.............................................................................................................................. 8

Options....................................................................................................................................... 9PERSONAL PROFILE...................................................................................................................10

Avatar....................................................................................................................................... 10

Presence.................................................................................................................................. 10

To change Presence:...........................................................................................................10

Set Location......................................................................................................................... 11

Personalising Presence Message.........................................................................................11CONTACTS................................................................................................................................... 12

To Access Contacts:.............................................................................................................12

Searching for a Contact........................................................................................................12

Adding a Contact.................................................................................................................. 13

Edit a Contact....................................................................................................................... 14

Delete a Contact................................................................................................................... 15

Creating Contact Groups......................................................................................................16

Adding Contacts to the Group...............................................................................................16

Adding a Contact to Favourites.............................................................................................17

Removing a Contact from Favourites.....................................................................................17

Directory................................................................................................................................... 18CALLING...................................................................................................................................... 19

Making a call............................................................................................................................. 19

Using Contacts..................................................................................................................... 19

Using the Dial Pad................................................................................................................21

Hold.......................................................................................................................................... 22

Placing a call on hold............................................................................................................22

Resume the call................................................................................................................... 22

VIRTUAL CONNECT | USER GUIDE (WINDOWS AND MACOS) PAGE 2


Ending calls............................................................................................................................... 23

Making a video call.................................................................................................................... 23

Using Contacts..................................................................................................................... 23

Receiving calls.......................................................................................................................... 24

To answer an incoming call...................................................................................................24

To answer an incoming video call..........................................................................................25

Decline calls.............................................................................................................................. 25

Missed call................................................................................................................................ 25

Call transfers............................................................................................................................. 25

Blind transfer........................................................................................................................ 25

Attendant transfer................................................................................................................. 28

Conference calls........................................................................................................................ 30

Conference in a second party................................................................................................30

End the conference..............................................................................................................31

Call History................................................................................................................................ 32

Voice Mail................................................................................................................................. 33

Setup................................................................................................................................... 33

Retrieve messages...............................................................................................................33CHAT............................................................................................................................................ 34

To chat with a contact...........................................................................................................34

End a chat session...............................................................................................................35

Group chat................................................................................................................................ 35

Chat history............................................................................................................................... 36

Filter chat history.................................................................................................................. 36

Delete chat history................................................................................................................36

File Transfer.............................................................................................................................. 36

Chat to call................................................................................................................................ 37MY ROOM..................................................................................................................................... 38

Starting a group call................................................................................................................... 38

Starting a group video call..........................................................................................................38

Joining a My Room session – internal contact.............................................................................39

Add internal participants via drag and drop............................................................................39

Join a My Room session.......................................................................................................40

Joining a My Room session – external guest..............................................................................40

Separate communications tab....................................................................................................42

Private chat............................................................................................................................... 42

Delete history............................................................................................................................ 42



Remove a participant................................................................................................................. 43

Closing My Room...................................................................................................................... 43DESKTOP SHARE........................................................................................................................ 44

To share to a single contact..................................................................................................44

To desktop share with contacts in MyRoom...........................................................................44

Desktop share Toolbar...............................................................................................................45FAQ............................................................................................................................................... 46

Connectivity.............................................................................................................................. 46

Preferences.............................................................................................................................. 47

Calls......................................................................................................................................... 47

Videos...................................................................................................................................... 47

Chat.......................................................................................................................................... 47

Directory................................................................................................................................... 47

Security..................................................................................................................................... 47

Conferencing............................................................................................................................. 48

Port Requirements..................................................................................................................... 48



INTRODUCTION

Virtual Connect is an IP telephony suite enabling you to access all your communication services, telephony, video, IM and presence from any supported device. It means no matter where you are, you can make, receive and manage your phone service on your computer, the same way you would as if you were sitting behind your business telephone.

Overview Virtual Connect allows you to:

Access your contacts from multiple devices

Instantly message others within your organisation

View and share availability with your contacts

High definition voice communication

Make video calls from your desktop

Chat, call and video in a virtual meeting room (My Room)

“Click to Dial” from Outlook contacts (Optional plug in)

DisclaimersThe sample details used in this document are for illustrative purpose only and may vary for each individual customer depending on the customer’s requirements. It should not be relied upon by any person as being complete or accurate.

Whilst we have made every reasonable effort to ensure that this user guide is accurate, We disclaim liability for any inaccuracies or omissions that may have occurred. Information in this user guide is subject to change without notice and does not represent a commitment on our part. We assume no responsibility for any inaccuracies that may be contained in this User guide. We make no commitment to update or keep current the information in this user Guide and reserve the right to make improvements to this user Guide and/or to the products or services described in this user guide, at any time without notice.


GETTING STARTED

System RequirementsMac OS Mac OS 10.10 Yosemite, Mac OS 10.11 El Capitan, Mac OS 10.12 Sierra, Mac OS 10.13

High Sierra.

Windows OS Windows 7 SP1, Windows 8/8.1, or Windows 10 (Classical view only).

Memory 125 megabytes (MB) on OS X

215 MB on Windows.

Hardware For voice calls, a sound card, speakers, and a microphone or a headset are required.

For video calls, a web cam is required.

RAM A minimum of 2 GB random access memory (RAM).

CPU Minimum 1.5 GHz CPU.

A dual core CPU is recommended for video calls at a minimum.

Video Open Graphics Library (OpenGL) 1.5 or higher.

Outlook Supported versions 2010 and 2013 (both 32 and 64bit).

Outlook 365.

For high definition (HD) video, the following is recommended:

HD Video HD camera.

HD resolution support in video display.

Quad Core x86 or equivalent at a minimum.

4 GB RAM.

VDI environments are not supported.

InstallationFollow the email instructions to download Virtual Connect for Windows or Mac.

Alternatively, visit: https://www.vocus.com.au/support/ip-tel to download the appropriate software.

Once the installation packages are downloaded:

Windows Double-click the installer executable and follow the installation instructions

Launch Virtual Connect

OS X


Mike Jenkins, 05/28/18,

Is this going to be the right URL or will the reseller provide it?

https://www.vocus.com.au/support/ip-tel


Double-click the disk image

Copy the application into the Applications folder

Launch Virtual Connect

Outlook Plug inVirtual Connect comes with an optional Outlook plug in that provides “Click to Dial” functionality from contacts within Outlook.

Tick Install Virtual Connect’s Outlook plugin in the Install Options

Or select it on first time running:

Signing in1. Double-click the Virtual Connect desktop icon.

Or

1. Locate Virtual Connect in the Programs menu in the



Vocus Communications > Virtual Connect folder.

2. Enter User Name [[email protected]].

3. Enter Password [User password].

4. Click .

Password is case sensitive.

For convenience, check the Remember Password and Sign In Automatically boxes.



Main WindowWhen Virtual Connect is started for the first time, the Contacts list is empty. For information on how to populate the contacts list refer Adding a Contact on page 14.

Command Ribbon

Note - To display all the Command Ribbon options

the application may need to be resized or click to display hidden menu items.

Presence. Updates automatically but can also be manually altered.

My Location. Automatic, but location description and time zone can be manually entered.

Presence message. Manually enter a message for other users to view.

Contacts. Add view and modify contacts.

Chat. Start an Instant Message conversation with a contact.

Call History. Displays a list of recent calls. The number of Voicemail messages are displayed in red.

Keypad. Make calls.

Directory. Displays contact from a corporate directory.

Options. Set various options including notifications and media.

My Room. Virtual meeting room where you can chat, call and video call several people at a time.

Search and Dial. Quick search of contacts.



OptionsSet preferences, media and call options.

1. Click .

2. Click .

3. Select required options menu item.

4. Modify options as required.



PERSONAL PROFILE

The Virtual Connect profile is personal information that can be shared with work colleagues. The profile states current location and the user’s status or presence. An Avatar photo can also be added.

AvatarAdd a personal image so other colleagues can have a visual image of who they are talking too. Alternatively, an Avatar image can also be added if preferred.

Add profile photo1. Right click on the icon at the top left corner of the

screen (under the menu bar).

2. Select Change Profile Photo.

3. Browse for the graphic file/photo.

4. Double click on the photo to upload.

Clear the Profile Photo1. Right click on the Profile Photo.

2. Select Clear Profile Photo.

PresencePresence enables manual changes to availability. It will automatically update when a user is on a call, away or busy.

To change Presence:1. Select the dropdown arrow next to Presence.2. Select from – available, away, busy or offline.

The Presence will change to the selection.

A shortcut to the settings for Availability Rules is also available.



Set LocationThe location time generally sets automatically. To manually change:

1. Click Set Location.

2. Select Use manual location radio button.

3. Select required Time Zone from the drop-down list.

4. Tick to adjust for Daylight Savings Time (DST) if required.

5. Click .

Personalising Presence MessageGiving colleagues more information about a user’s status can also be added.

1. Click into the What’s on your Mind field.

2. Type a customised message and press enter.



CONTACTS

Contacts can be displayed from a couple of different directories such as Enterprise, Personal and Outlook.

All contacts are not automatically visible, they need to search be searched for and then added to the My Contacts group.

To Access Contacts:

1. Click .

2. A list of current contacts will be displayed.

Searching for a Contact

1. Click .

2. Type the name of the contact in the Search and Dial field, the search will begin as soon as letters are entered.



Adding a Contact

1. Select .

2. Click .

3. Select New Contact.

4. Enter the Contact details.

5. Click on to save the contact and add to the Contact list.



Edit a Contact1. Right click on the contact.

2. Select Edit Profile.

3. Edit details as required.

4. Click .



Delete a Contact1. Right click on the contact.

2. Select Delete Contact.

3. Click .



Creating Contact GroupsCreate a contact group and copy specific contacts into that group, so they are easily accessible to chat or have a call with.

1. Click .

2. Click .

3. Select New Group.

4. Enter the Group Name.

5. Click .

Adding Contacts to the Group1. Right click on the contact to be added to the group.

2. Select Add to Group.

3. Select the Group name.



Adding a Contact to FavouritesThe first time a contact is added as a Favorite, the group will be created. There is no need to create the Favorite group manually.

1. Right click on the contact to be added to Favorites.2. Select Set as Favorite.

The contact will now be listed in Favorites.

Removing a Contact from FavouritesRight click on the contact and select Remove from Favorites.



DirectoryThe Corporate Directory is where to search for people from a user’s company and add them to their own contact list.

To add a colleague from the Directory to the contact list:

1. Click .

2. In the Search and Dial field start typing the name of the contact to be added.

3. Hover over the contact and click .

4. Click .



CALLING

Making a callCalls can be made using different methods in Virtual Connect. In the menu bar, choose either Contacts, Directory, Dial pad or the Call History icons. Listed below are a few ways that calls can be made.

Using Contacts

1. Click .

OR1. Search for the contact to be called.

2. Hover over the contact and select .

Note: Calls can be made from either Contacts or Directory in the same manner.

The Active Call toolbar will be displayed allowing the call to be managed.



OR1. Right click on the contact and select Call and the

number to be called.

Note: The Call History tab operates using the right click option only.




Using the Dial Pad

1. Click .

2. Enter the number to be called.

3. Click .




Hold Placing a call on hold

Whilst on the call click from the Active call toolbar.

Resume the call

Click from the Active call toolbar or the Call communication tab toolbar.



Ending calls

Click from the Active call toolbar.

Making a video callUsing Contacts

1. Click

OR2. Search for the contact to be called.

3. Hover over the contact and select .

The Active Call toolbar displays allowing the call to be managed.

Note: To Chat whilst on a Video Call select .



ORRight click on the contact and select Video Call and the number to be called.


Receiving callsTo answer an incoming call

Click on in the pop-up window that will appear when a call is received.

OR

Click in the Active Call toolbar.



To answer an incoming video call

1. Click on in the pop-up window that will appear when a video request is received.


Decline calls

Missed callAny missed calls will appear in the Call History.

1. Click .

2. Double click on the missed call to redial the number

Call transfersThere are two ways to transfer an active call:

Blind Transfer allows transferring a call to another contact without announcing the call prior to transferring it.

Attendant Transfer allows a user to announce the caller to the contact prior to transferring the call.

Blind transfer

When the active caller is on the line:

1. Click from the Active Call toolbar.



2. Search for the contact or enter the number the call is to be transferred to.



3. Click .The contact that the call is being transferred to will receive a pop-up notification, they need to click on the Audio icon to answer the call.

Once the call is answered their Call Communication tab will indicate that this is a call that has been transferred.



Attendant transfer

When the active caller is on the line:

1. Click from the Active Call toolbar.

2. Search for the contact or enter the number the call is to be transferred to.



3. Click .The contact that the call is being transferred to will receive a pop-up notification, they need to click on the Audio icon to answer the call.

If they agree to accept the call:

4. Select .



Conference callsWith Virtual Connect multiple internal or external parties can participate in a conference call. Additional parties can be added as required. As the owner of the conference call parties can be dismissed or disconnected from the conference call.

Conference in a second party

Whilst on an active call:

1. From the Active Call toolbar click .

Enter the name of the contact or enter the number to be added to the conference call.

Click to highlight required caller

2. Click .

The caller to be conferenced into the call will receive a call pop-up window. They need to click on the Audio icon to answer the call.



3. Click to conference in the new call.

End the conference

Click in the Active call toolbar.



Call HistoryDisplays a list of recent calls. Arrows indicate if call incoming or outgoing. Also displays number of voicemail messages outstanding.in red.

1. Click

A list of recently made and received calls is displayed.

Arrows indicate the direction of the call.

2. Right click on a contact for calling options.

3. Click New Contact to add to user contact list.



Voice MailSetupBefore voicemail messages can be listed to, the Voice messaging portal will need to be configured. User’s will need to change their passcode and set up greetings. There is a default greeting that callers will hear if personal greetings have not been created.

User’s will receive an email with their Voicemail passcode. They will need to go into the voice portal and change it.

In the Search and Dial field, type the feature access code *62 and press enter.(This is the code to automatically dial the voice portal number.)

Follow the voice prompts to set up your voicemail.

The Voice Mail box will be available after setup.

Retrieve messagesTo listen to voicemail messages

1. Click .

2. Click .

3. Click on the message and press the Play voicemail button.

4. To delete the voicemail message, press Delete.



CHAT

Chat is available as a one on one chat or group chat. Previous chats are displayed in the chat window.

To chat with a contact

1. Click .

2. Search for the contact to chat with.

3. Right click on the contact.

4. Select Chat.ORDouble click on a contact.

The Chat communication tab will automatically open.

5. Type a message.

6. Press enter to send the message.

OR

1. Click .

2. If a contact is in the chat list, double click on the contact.

3. Type a message.

4. Press the keyboard enter key to send the message.

OR

1. Click .

2. Hover the mouse over the contact to chat with.

3. Select .

The Chat communication tab will automatically open.

4. Type a message.

5. Press enter to send the message.



End a chat session

Click Close in the Chat communication tab.

Group chat

1. Click .

2. Search for the contact to chat with.

3. Right click on the contact.

4. Select Chat.The Chat communication tab will automatically open.

Click to display chat participants.

Note: participants will not display as connected to the chat until they accept the chat request.

1. Click and drag other contacts from Contacts or the Directory into the Chat Communication tab.

2. Type a message.

3. Press enter to send the message to the group.

OR

1. Click .

2. Click and drag the contacts to be included in the chat into the Chat communication tab.

3. Type a message.

4. Press Enter.

Click to display chat participants.

Note: participants will not display as connected to the chat until they accept the chat request.



Chat history

1. Click .

2. Double click on a contact.

3. View a history of recent chat sessions in the Chat communication tab.

Filtering is available to assist locating specific chats.

Filter chat history

Chat History filters include the following; Yesterday, Last Week, Last Month or All History.

At the top of the Chat tab select the required filter.

Delete chat history

In the Chat communication tab:

1. Select Delete History.

2. Select .

File TransferWhilst in a chat a file can be transferred.

1. Click on the file transfer icon .

2. Locate and select the file required.

A message will be sent to the recipient, so the file can be accepted.

Note: Files can only be transferred to an existing contact.



Chat to callEscalate a one on one Chat or a Group Chat to a Call or Video Call.

In the Chat communication tab select Call, Video or Call from phone.

The Chat session will now escalate to a Call or Video Call and the Call control toolbar will be displayed to allow management of the call.



MY ROOM

My Room is a virtual meeting room where a user can chat, call and video call with several people at a time. Once a call or chat is active other users can be added.

Starting a group call

1. Click on My Room .

The conference bridge details are displayed.

OR

1. Right click and select Join My Room.2. Click to select and drag contacts from the Contact list

into the My Room Communication tab.

The contacts will appear in the Participants list.

3. Click .

The Active Call toolbar will be displayed to help manage the call. The message “Welcome to the Broadworks Collaboration Centre, you will now be placed into the conference, you are the xxx person to join the conference” will be played.

Starting a group video callOnce a group audio call has been initiated it can be escalated or advanced to a video call.

In the My Room communication tab click on , the Active call toolbar will appear to help manage the call. The message “Welcome to the Broadworks Collaboration Centre, you will now be placed into the conference, you are the xxx person to join the conference” will be played.



As the owner of the My Room session, in the My Room

tab click to view or hide the My Room Information pane.

This pane allows a view of participants as they join the My Room session.

The My Room preferences will now be visible showing the Dial In number and Conference ID.

Joining a My Room session – internal contact Add internal participants via drag and drop

1. Click .

2. Click and drag the contacts to the Participants list in the My Room information pane.

The participants will receive an invitation to join the My Room session.



Join a My Room session

As an attendee in the Contacts:

Right click on the name of the Owner of the My Room session and select Join Room.

Joining a My Room session – external guestJoin a My Room session externally using a Web Browser.

Room Owner:1. In the My Room Information pane click the email

icon.

An email will be created with a Guest Participants link.

Note: Clicking on Copy Guest Link will copy the details but not open an email client.

2. Complete the email and send to the meeting attendee(s).



Not sure how this works on VC could not get it to operate


Attendee:3. The attendee opens the email and then clicks on the

link.

The attendees default browser will be opened with the Virtual Connect connection window.

4. Enter first and last names.

5. Click .

Note: Video only works in Chrome.

Room Owner:The owner of the room will receive notification that the guest wants to join. Each guest must be accepted individually.

6. Click to allow the guest to join. The owner must accept the guest quickly or the invitation will be timed out.

Attendee:

7. The guest can enter their telephone number.

8. Click Call Me to join the My Room session.

OR9. The attendee can dial in using the Dial-in number

and Conference ID.

Once the guest has successfully joined the My Room Session they will hear “You have been invited to join a Conference, please press 1 to join”.



Need this screen capture.


Will this screen change with Virtual Connect?


Separate communications tabClick and drag the communication tab outside of the main window at any stage.

Private chatDuring a My Room session, private chat is available:

1. Right click on participant.

2. Select Private Chat from the menu.

Delete history1. Scroll to the top of the My Room tab.

2. Click Delete History.



Remove a participantAs the Owner of the My Room session in the My Room Information Pane.

1. Right click on the participant.

2. Select Dismiss.

Note: History will appear in the My Room tab when sharing is stopped.

Closing My RoomClick X in the My Room tab.



DESKTOP SHARE

Desktop sharing enables a user to share their desktop view with other participants of the chat.

Desktop sharing is available whilst in chat, on an audio or video call with, or to a group of contacts that are in the My Room. A user can also share their desktop if they are in someone else’s My Room.

To share to a single contact

1. Click on either the Contacts , Chat , Call

History or Directory in the menu bar.

2. Double click on a contact.

3. Click on Desktop Share .

OR

While in a call Click on from the toolbar to share the desktop.

To desktop share with contacts in MyRoom

Whilst in My Room to share the desktop or a file:

1. During the My Room meeting, click on from the My Room tab toolbar to share the desktop with the meeting room participants.

2. Choose the document or file to share.

3. Click .



Need new screen caps when I can work out who to screen share with…


To share a user’s entire desktop:

1. Click .

2. Click Start Sharing.

Desktop share ToolbarWhilst sharing the desktop the Desktop Share toolbar will be visible.

Pause a desktop sharing session at any time.

Resume the desktop sharing session

Stop desktop sharing session.

Switch which apps to share.

Hide the Preview. This will remove the Preview Pane and display the Sharing Toolbar. Click again to show preview.

Note: The Desktop Sharing toolbar will also be displayed to the meeting attendees, but they are unable to use the toolbar.

Note: History will be displayed in the My Room tab when sharing is stopped.



FAQ

ConnectivityQ. Do I need a network connection?Yes. In the office the client should connect to the local office LAN or wireless network. When mobile, Virtual Connect will work over 3G or wireless networks.

Q. Can I use multiple devices?Virtual Connect can operate over many devices simultaneously – Windows, MacOS, iOS and Android with common Contact settings and Call History accessible across devices.

Chat invitations are sent to all devices and once answered, the chat messages go to the device that has sent a reply.

Chat history will only be visible from the device the message is sent

Presence settings and contact lists are updated across all devices simultaneously.

Q. My status bar says, “Limited connectivity –presence and chat unavailable”The XMPP connectivity has been temporarily lost for chat and presence but voice calls can still be made.

Q. What codecs are supported?

Audio: Video:

G.711 PCMA H264

G.711 PCMU H263

Q. What are the minimum system requirements?System requirements for Virtual Connect for Version 22.1.1.123 are as follows:

Operating system: Mac OS 10.5 Leopard, Mac OS 10.6 Snow Leopard, Mac OS 10.7 Lion, Vista, or Windows 7.

The installation footprint is 100 MB.

For voice calls, a sound card, speakers, and a microphone or a headset are required. A headset is recommended.

For video calls, a web cam is required.

A minimum 512 MB RAM is required; however, 1 GB is recommended.

Pentium 3 or higher with a minimum 800 MHz; however, 1.5 GHz is recommended.

OpenGL – Calling may not be available in some rare older PC models with incompatible OpenGL graphics drivers.



PreferencesQ. How do I adjust the microphone and loudspeaker settings?Choose an audio device on the desktop by selecting Preferences in the main menu. Select a different default audio device in Windows using the Control Panel or on a Mac in the system preferences for ‘Sound’.

CallsQ. Can I call normal PSTN numbers?Calls can be made to any number supported by the Virtual Connect service – including local, national, mobiles and international numbers.

Q. Are calls free using Virtual Connect?Voice and Video calls between users within your company are free.

Q. How much bandwidth is required for calling?Voice calling requires 100 kbps symmetrical.

Video calling depends on the resolution setting of the client. Sample calculations are shown below:

500 kbps symmetrical (H.264 VGA resolution 640 x 480 pixels at 15 fps)

2500 kbps symmetrical (H.264 VGA resolution 1920 x 1080 pixels at 30 fps)

VideosQ. What kind of video resolution is available?Video resolution can be selected from Preferences and the Video tab. This selection will then be the default for future video calls.

Q. Can I make a video call using my mobile device?Yes.

ChatQ. Can I chat with contacts from other domains?To add contacts from other domains, their XMPP credentials are required. XMPP details will be in the format [YourPhoneNumber]@Vocus.bc.im e.g. [email protected]

Q. Are chat messages saved?Only chat room messages are stored on the server.

SecurityQ. What encryption or security is used to protect my login details? SIP signalling is transmitted unencrypted, it relies on DIGEST authentication to protect the SIP credentials

XMPP signalling is encrypted using TLS (Users chats and presence)

XSI signalling is encrypted using TLS (Configuration download, call control, directory listing)

ConferencingQ. How does the ‘My Room’ feature work?From within the chat, an audio or video conference bridge call can be initiated so all parties can be seen.

Q. How many parties can be connected?



Please review this FAQ and see if still valid.


Up to 10 parties can access an audio or video conference call through My Room. In large conferences, it is recommended that non-speaking participants mute their clients or handsets for best results.

Q. How can I get a conference bridge to use in conjunction with My Room?Please contact us to discuss how audio and video conferencing solutions can work with My Room to establish a bridge to best meet your needs.

Q. How can I access my conference bridge from within ‘My Room’?Users can access a conference bridge from within My Room by selecting the Call button for an audio call or Video Call for a video conference. My Room supports DTMF PIN dial in. To enable this feature, edit the My Room settings in the Preferences menu.

Port RequirementsService/Feature Ports Desktop/ PC Client Ports Mobile Client Protocol

User Login 443 443 HTTP (SSL/TLS)

IM&P 5222 5222 XMPP

Audio 5060 5060-5080 SIP (UDP/TCP)

8500-8598 8500-8598 RTP/SRTP

Video 5060 5060-5080 SIP (UDP/TCP)

8600-8698 8600-8698 RTP/SRTP

File Transfer Proxy 1081 XMPP

52644-52645 SOCKS

Desktop Share 8443 HTTPS(SSL/TLS)

Outlook Add-in 1 5000,5500 MAPI

1. Outlook must co-reside on the same platform hosting the Virtual Connect client.


Documents

Virtual Connect User Guide )Windows and MacOS) · Web viewMac OS 10.10 Yosemite, Mac OS 10.11 El Capitan, Mac OS 10.12 Sierra, Mac OS 10.13 High Sierra. Windows OS Windows 7 SP1,