Virtual American POH · 2015. 2. 23. · StandardOperatingProcedures’ ’ Virtual!AmericanSOP! Version1.0! Createdby:!ZekeElias! Created:!November!23rd,2014! All!content!within!this!document!is!designated

Standard Operating Procedures

Virtual American SOP Version 1.0 Created by: Zeke Elias Created: November 23rd, 2014

All content within this document is designated for the crews of Virtual American, and should not be used for real world aviation in any form, or for any other virtual organization.

All crews should be advised that this document is effective as of December 1st, 2014.

Virtual American is a VIRTUAL AIRLINE. We are not affiliated with any part of American Airlines or its subsidies. All logos and names remain property of their respective owners.

Revision 1.0 November 23rd, 2014

Revision 1.1 February 23rd, 2015

[VIRTUAL AMERICAN AIRLINES STANDARD OPERATING PROCEDURES 2

Copyright © 2014 Virtual American.

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Introduction Dear Pilots, Let me be the first person to welcome to Virtual American Airlines. We are a community of flight simmers sharing the same passion for aviation, American Airlines and flight simulation. Virtual American Airlines staff is dedicated to enhancing the realism and enjoyment of flight simulation by providing a realistic and enjoyable experience for all. Be it from our state-‐of-‐the-‐art ACARS or our selection of thousands of flights I know you will always be entertained and looking forward for your next adventure. We strive and aim to create a truly unique virtual airline that exemplifies what this hobby should be, a stress-‐free environment where each pilot can choose his or her flights based on a unique system but overall have a fun, professional, relaxed and enjoyable experience over and over. We offer a wide-‐range of events and training to cater each necessity that might come up during your stay with us and hope that by staying with us you will be able to expand your knowledge, experience and capabilities through our amazing community. Thank you, for taking the time to read this welcome message and for deciding to join the best Virtual Airline in the skies. The staff and myself sincerely hope you have a very rewarding and enjoyable career with us. We know why you fly. Sincerely AAL1259 Zeke Elias CEO Virtual American Email: [email protected]



Table of Contents

Introduction .............................................................................................................................. 3

About Us ...................................................................................................................................... 5

Mission and Vision .................................................................................................................. 6 Organizational Structure ...................................................................................................... 7 Management Requirements .......................................................................................................... 8 Management Expectations ............................................................................................................ 8 Management Vacancies .................................................................................................................. 8

Human Resources .................................................................................................................... 9 Application Requirements ............................................................................................................ 9 Transfer Hours .................................................................................................................................. 9 Active Requirements ....................................................................................................................... 9 Application Process ....................................................................................................................... 10 Advancement ................................................................................................................................... 10 LOA ...................................................................................................................................................... 10 Termination ..................................................................................................................................... 10 Communications ............................................................................................................................. 11 Email ................................................................................................................................................... 11 Forum ................................................................................................................................................. 11

Flight Operations .................................................................................................................. 12 Basic Information ........................................................................................................................... 12 Hubs .................................................................................................................................................... 12 Rank .................................................................................................................................................... 12 Aircraft Substitutions .................................................................................................................... 14 Retro Fleet ......................................................................................................................................... 14 Senior Captain .................................................................................................................................. 14 Limitations ........................................................................................................................................ 14 Flight Tracking ................................................................................................................................ 15 Bidding ............................................................................................................................................... 15 PIREPS ................................................................................................................................................ 15 Emergencies and Diversions ...................................................................................................... 16 Expectations ..................................................................................................................................... 16 Waiver/Charter/Ferry Flights ................................................................................................... 16

Pilot Shop and Rewards ...................................................................................................... 17

VATSIM ..................................................................................................................................... 18 TeamSpeak .............................................................................................................................. 20

Civil Protection ...................................................................................................................... 21

Ending Note ............................................................................................................................. 23



About Us Virtual American Airlines (ICAO: AAL, IATA: AA, Call-‐Sign: American) is an approved VATSIM virtual airline operating exclusively on the Flight Simulator 9 and X platforms. We emulate real American Airlines operations together with US Airways, and whole owned and third-‐party regional carriers operating as American Eagle and US Airways Express, that operate an average of nearly 6,700 flights per day to 339 destinations in 54 countries from its hubs in Charlotte, Chicago, Dallas/Fort Worth, Los Angeles, Miami, New York, Philadelphia, Phoenix and Washington D.C. Virtual American Airlines is a member of the oneworld alliance, whose members serve nearly 1,000 destinations with 14,250 daily flights to 150 countries. Virtual American Airlines uses a state of the art automated PIREP system and flight operation center. Virtual American Airlines is managed by individuals with real world experience in the aviation industry and community.



Mission and Vision Mission Our mission at Virtual American is to provide for the simulation pilot an environment in which they will be able to experience realism and professionalism on a daily basis in an enjoyable and fun environment. This will be achieved through access to weather information, charts, briefing and training to enhance the experience and the knowledge and skills of the pilot. Vision We strive to be the best Virtual Airline in the industry through the use of our advance knowledge, software and hardwork.



Organizational Structure Chief Executive Officer Head of the entire airline and responsible for the staff allocated under him, he or she also assumes responsibilities of the day-‐to-‐day Operations and Human Resources at Virtual American. The CEO reports to the Virtual American pilots. Creative Director Responsible for all website, advertising and graphic material displayed by Virtual American. Works alongside Events, Managers and Chief Pilots to develop graphics as necessary to represent Virtual American in a professional and respectable manner. The Creative Director reports to the CEO. Events Manager Responsible for developing participation at Virtual American through the use of online VATSIM events. This person will be in good VATSIM standing and will work as necessary with all different VATSIM ARTCC’s and Regions. The Events Manager reports to the CEO. Eastern Regional Manager In charge of the East Coast hubs at Virtual American (CLT, DCA, JFK, MIA and PHL) ensuring smooth day-‐to-‐day operations including but not limited to the approval and rejection of PIREPS. This person will work closely with the Events Manager to ensure participation remains high at their hubs. The Eastern Regional Manager reports to the CEO. Western Regional Manager In charge of the West Coast hubs at Virtual American (DFW, LAX, ORD and PHX) ensuring smooth day-‐to-‐day operations including but not limited to the approval and rejection of PIREPS. This person will work closely with the Events Manager to ensure participation remains high at their hubs. The Western Regional Manager reports to the CEO. Regional and Narrowbody Chief Pilot In charge of developing proper training and follow-‐up on the assigned fleet types. This person will be very knowledgeable with real airline operations and have proven experience in training and virtual flying. The Regional and Narrowbody Chief Pilot reports to the CEO. Widebody and Extra Widebody Chief Pilot In charge of developing proper training and follow-‐up on the assigned fleet types. This person will be very knowledgeable with real airline operations and have proven experience in training and virtual flying. The Widebody and Extra Widebody Chief Pilot reports to the CEO.



Management Requirements Management at Virtual American is required to meet all of the requirements of Pilots plus:

• Be in good standing with VATSIM and Virtual American. • To have logged at least fifty (50) hours with Virtual American logged through

VAACARS. • Not allowed to be part of the management of any other virtual airline unless

approved by the CEO in writing.

Management Expectations Virtual American will only run at 100% efficiency if the management is completely dedicated to Virtual American. It is for those reasons that expectations have been set for management; if the expectations are not followed the staff member can be terminated. The expectations are as follows: Management will dedicate the necessary time to complete all work

• Staff must follow all policy requirements • Staff must and will investigate any report/claim made by a pilot • Staff is to uphold integrity, respect and excellence • Staff is to not abuse their authority • Staff is to be unbiased in any and all decisions regarding Virtual American

Management Vacancies Management vacancies will be posted on the main website. If the applicant fulfills all requirements for the position they can submit the application through the website and will be contacted by the CEO or to complete a more thorough application and begin the interview process. All applicants will be notified of the decision made by management through the email address provided.

CEO

Zeke Elias

Creative Director

Vacant

Events Manager

Vacant

Eastern Regional Manager

Vacant

Western Regional Manager

Vacant

Regional and Narrowbody Chief

Pilot

Vacant

Widebody and Extra Widebody Chief Pilot

Vacant



Human Resources

Application Requirements Virtual American Virtual upholds multiple requirements for all members. Prior to registration the applicant must meet the following requirements.

• Own a legal copy of either FS2004 or FSX • Have a valid email address • Hold a VATSIM CID • Must be at least 13 years of age • Has the ability to download the necessary software • Has read this manual in its entirety

If the former requirements have been fulfilled, the applicant is to complete the application form and initial examination found on the Virtual American website to the best of their ability. Once submitted the management will review it and inform the applicant of their decision within 24 to 48 hours. If the applicant is not eligible for hire, they will be sent a letter expressing the reasons why they have not been hired. If the applicant is hired, they will be sent a welcome packet and an introductory letter to Virtual American. The pilot then has 14 calendar days to complete the following:

• Introduce themselves on the company forums • Download a copy of VAACARS • File a PIREP

Transfer Hours Virtual American will recognize up to 50% of the hours previously flown by the new pilot given that they provide a link to their hours during the application process. The pilot will not be able to get credit for any transfer hours after the application is approved. Please note that transfer hours will NOT count towards promotion.

Active Requirements In order to stay as an active member at Virtual American virtual, every pilot is required to complete and PIREP at least one (1) flight every thirty (30) calendar



days. If the Pilot does not complete the requirement they can be terminated without further warning.

Application Process During the application process, each applicant will be given an entrance exam. The entrance exam will determine where the applicant starts their career at Virtual American. Those with little to no experience may start their careers as a Regional First Officer, while those with a greater knowledge of aviation may start out as a First Officer in the Narrow Body category. If a pilot chooses to start in the Narrow Body category, the entrance exam will be harder to reflect their choice. If a pilot fails the Narrow Body entrance exam, they will be placed in the Regional Pilot rank as a First Officer.

Advancement Pilots interested in advancing from one aircraft rank to the next will be required to complete the minimum number of legs as outlined in this document and complete a short, open-‐book exam assigned to them by the HR department. If they successfully complete this exam with a score of over 80% they will be assigned their new rating, if the pilot fails this exam they will be required to wait twenty-‐four (24) hours prior to being able to re-‐take the exam.

LOA Virtual American realizes that pilots have real world obligations and cannot always meet flight requirements. It is because of the latter that Virtual American allows Pilots to take a temporary Leave of Absence valid up to ninety (90) calendar days. In order to request a Leave of Absence the Pilot must fill out the LOA form located under the Corporate tab in the Pilot Center. Once the LOA has expired the Pilot has thirty (30) calendar days to either reapply for a LOA or file at least one PIREP, if neither of the latter are completed by the specified time the crewmember faces termination.

Termination Virtual American is dedicated to providing a great experience for every pilot as long as they are able to follow the rules stated in the Standard Operating Procedures. It is unfortunate that Virtual American will need to terminate pilots at one point or the other, if the latter were to happen the Pilot will be mailed with the reasons for their termination. Some of the most common reasons are listed below.

• Invalid Email Address



• Falsifying Application Information • Falsifying PIREP’s • Inappropriate conduct in the FORUMS or the VATSIM network. • Failure to submit a PIREP within fourteen (14) days of hire • Failure to submit a PIREP to remain in Active Standing

Communications Virtual American encourages the communication between staff and pilots and between pilots and pilots. This is the reason why we have created the Company Forums where pilots are more than welcome and encouraged to participate. Every once in a while staff will also need to email the Pilot for different reasons, therefore we have also stated the email requirements below.

Email Each pilot at Virtual American is required to maintain a valid email address. If pilot changes their email address they are required to update their Virtual American Pilot Center profile within 30 days of the change.

Forum Pilots are required to register on the company forums using their Pilot ID followed by the first and last name. i.e. “AAL100 John Doe” All communications supported by Virtual American are under specific guidelines. These guidelines are in place to guarantee the best experience for every member. The guidelines are listed below:

• Profane language may not be used at any time • The use of racial, sexist, economic or derogative remarks towards any person

is strictly prohibited. • Comments against any religion are not to be used at any time. • The transfer of illegal files is prohibited. • The discussion of committing an illegal action is prohibited. • Any other action deemed inappropriate by an administrator.



Flight Operations

Basic Information Aircraft: Airbus A319, Airbus A320, Airbus A321, Airbus A330-‐200, Airbus A330-‐300, Boeing 737-‐800, Boeing 757-‐200, Boeing 767-‐200ER, Boeing 767-‐300ER, Boeing 777-‐200ER, Boeing 777-‐200ER, Bombardier CRJ-‐200, Bombardier CRJ-‐700, Bombardier CRJ-‐900, DeHavilland Canada Dash8-‐100, DeHavilland Canada Dash8-‐300, Embraer 140, Embraer 145, Embraer 170, Embraer 175, Embraer 190 McDonnell Douglas MD-‐82/83 IATA: AA ICAO: AAL CALLSIGN: American

Hubs • Charlotte Douglas International Airport (ICAO: KCLT)

o Assigned Callsigns: AAL800 through AAL899 • Chicago O’Hare International Airport (ICAO: KORD)

o Assigned Callsigns: AAL500 through AAL599 • Dallas Fort Worth International Airport (ICAO: KDFW)

o Assigned Callsigns: AAL100 through AAL199 • Los Angeles International Airport (ICAO: KLAX)

o Assigned Callsigns: AAL700 through AAL799 • Miami International Airport (ICAO: KMIA)

o Assigned Callsigns: AAL400 through AAL499 • New York John F. Kennedy International Airport (ICAO: KJFK)

o Assigned Callsigns: AAL200 through AAL299 • Philadelphia International Airport (ICAO: KPHL)

o Assigned Callsigns: AAL300 through AAL399 • Phoenix Sky Harbor International Airport (ICAO: KPHX)

o Assigned Callsigns: AAL600 through AAL699

Rank At Virtual American, we stress the importance of completing flight “legs” as opposed to the number of hours a pilot accumulates. With this being said, a pilot will be required to fly 10 legs in the program they are hired into. Once the first 10 legs are completed, a pilot will be given a short quiz and a checkride, the checkride will consist of a simple flight in the new category, the goal of the checkride is to demonstrate the applicant is capable of handling the aircraft and the advanced level of expertise required for the promotion. Once a pilot passes the quiz and checkride, they will be promoted to Captain in that rank and will need to fly 10 legs as a Captain in their current rank in order to be promoted to the next rank.



Aircraft in the pilots current rank are the only ones that will count towards promotion. For example, as a Narrow Body pilot, only flights with aircraft in that rank will be counted towards your next promotion.

Rank Name Aircraft Qualifications Promotion Requirements Regional First Officer Turboprops, Bombardier CRJ

Series, Embraer ERJ Series Pass Regional F/O Entrance Exam

Regional Captain Turboprops, Bombardier CRJ Series, Embraer ERJ , Embraer

ESeries

Pass Regional Captain Exam, 10 Legs Flown as Regional F/O

Narrow Body First Officer Turboprops, Bombardier CRJ

Series, Embraer ERJ Series, Airbus A32x Series, Boeing 737NG Series

Pass Narrow Body Promotional Exam

10 Legs Flown as Regional Captain AND

Pass Checkride OR

Pass Narrow Body F/O Entrance Narrow Body Captain Turboprops, Bombardier CRJ

Series, Embraer ERJ Series, Airbus A32x Series, Boeing 737NG Series

Pass Narrow Body Captain Exam 10 Legs Flown as Narrow Body F/O

Wide Body First Officer Turboprops, Bombardier CRJ Series, Embraer ERJ Series, Airbus A32x Series, Boeing 737NG Series, Boeing 757 Series, Boeing 767 Series, Boeing 787-‐800, Airbus

A330 Series

Pass Wide Body Promotional Exam 10 Legs Flown as Narrow Body

Captain Pass Checkride

Wide Body Captain Turboprops, Bombardier CRJ Series, Embraer ERJ Series, Airbus A32x Series, Boeing 737NG Series, Boeing 757 Series, Boeing 767

Series, Boeing 787-‐800, Boeing 777 Series, Airbus A330 Series, Airbus

A340 Series

Pass Wide Body Captain Exam 10 Legs Flown as Wide Body F/O

Extra Wide Body First Officer

Turboprops, Bombardier CRJ Series, Embraer ERJ Series, Airbus A32x Series, Boeing 737NG Series, Boeing 757 Series, Boeing 767

Series, Boeing 787-‐800, Boeing 777 Series, Airbus A330 Series, Boeing

747 Series, Retro Fleet

Pass Extra Wide Body Promotional Exam

10 Legs Flown as Wide Body Captain Pass Checkride

Extra Wide Body Captain Turboprops, Bombardier CRJ Series, Embraer ERJ Series, Airbus

Pass Extra Wide Body Captain Exam 10 Legs Flown as Extra Wide Body



A32x Series, Boeing 737NG Series, Boeing 757 Series, Boeing 767

Series, Boeing 787-‐800, Boeing 777 Series, Airbus A330 Series, Airbus A340 Series, Boeing 747 Series, Airbus A380-‐800, Retro Fleet

F/O

Aircraft Substitutions While aircraft substitutions are permitted there are some guidelines pilots need to abide by

• Aircraft substitutions are only allowed within aircraft in the same rank as that of the initially scheduled aircraft

o E.g. – B737 is substituted for A320 • Aircraft substitutions are only allowed within aircraft of the same airline

o E.g. An American B77W Can not be substituted by any aircraft outside of the American Airlines fleet

Retro Fleet

Virtual American honors the history and legacy of it’s real world counterpart, as so pilots are allowed to fly retired aircraft (retro fleet) on any scheduled flights as long as they abide by the following limitations:

• Regional Captains – Turbo Props, Light Jet Aircraft an Twin Engine Jets with capacity of under 150 seats.

• Narrow Body Captain – Jet Aircraft with less than four engines with capacity of under 200 seats and MTOW less than 450,000LBS.

• Wide Body Captain – All Retro Fleet except MD11 and B747 • Extra Wide Body Captain – All Retro Fleet

Senior Captain The rank of Senior Captain will be awarded to any staff member who retires in good standing with the airline. The rank of Senior Captain will also be awarded to those pilots that go above and beyond the normal duties as a pilot. Senior Captains will be nominated by the general pilot population on a semi-‐ annual basis and voted by staff.

Limitations Virtual American serves dozens of destinations both domestic and international; some of these destinations and procedures pose difficulties to pilots, because of these difficulties Virtual American finds it necessary to restrict these destinations to



only pilots who demonstrate adequate experience. Experience will be demonstrated by completing a checkout exam with a minimum score of 80%.

• ETOPS • Benito Juarez International Airport (ICAO: MMMX) • Washington Reagan International Airport (ICAO: KDCA) • Key West International Airport (ICAO: KEYW) • Aspen-‐Pitkin County International Airport (ICAO: KASE) • Eagle County Regional Airport (ICAO: KEGE) • Telluride Regional Airport (ICAO: KTEX) • Princess Juliana International Airport (ICAO: TNCM) • Toncontin International Airport (ICAO: MHTG) • El Alto International Airport (ICAO: SLLP)

Flight Tracking Virtual American exclusively uses VAACARS for the tracking of flights. It is located in the “Downloads” link under the Corporate section of the Pilot Center.

Bidding Virtual American uses a bidding system for pilots to select their flights. Once the pilot has browsed through the schedule and selected a flight, they can bid on it. Once a flight has been bid the pilot can click “LOAD BID” on VAACARS and the flight information will be imported, then fill out the empty altitude, route and VATSIM fields, click on “START LOG” and the pilot can commence their flight.

PIREPS There are two ways in which a Virtual American pilot can file a Pilot Report (PIREP), through VAACARS or manually. Once the pilot has reached their destination gate and shut down the engines, they can click on “STOP LOG” followed by “SEND LOG” on VAACARS and they will be ready for the next flight. If the pilot forgets to start or does not use VAACARS then they are required to manually file a PIREP and include either the FSPASSENGERS log or a link to the VATAWARE/VATSATS page proving the flight was actually flown in the PIREP comments forum. Without one of the latter two elements the flight will not be approved. Some of the other reasons why a PIREP will not be approved are as follows:

• PIREPS with a landing rate of over 700FPM • PIREPS with a SIM RATE of over 1X • PIREPS which show an overspeed or stall condition occurring several times

throughout the flight • PIREPS with in-‐flight refueling • PIREPS flown with the wrong aircraft



Emergencies and Diversions In order to always uphold realism Virtual American will approve PIREPS with emergency diversion conditions that do not allow the pilot to arrive at the destination or perform an emergency maneuver/landing. The PIREPS will still need to follow the conditions outlined in the PIREPS section of this handbook. In order to log the flight the pilot can either fly two segments or keep VAACARS running in between segments. It is important to always add a comment to the PIREP to explain the situation. If the pilot elects to file two different PIREP’s the first one will be placed on hold until the flight is completed to the original destination.

Expectations Virtual American Virtual holds high expectations for all pilots; therefore Virtual American has laid forth a set of recommended guidelines for all pilots to follow when flying. While these are not considered requirements, repeated disregard for these expectations will result in a rejected PIREP:

• Pilots are to use charts for their flights • Pilots are to use the correct livery for their flights • Pilots are to properly fuel for the planned flight

Waiver/Charter/Ferry Flights Virtual American Virtual tries to use realism for all its operations, but from time to time there will be special waivers in terms of equipment restrictions/ranks. If one is available, the information will be posted on the forums and the flights will be distributed on a first come, first serve basis.



Pilot Shop and Rewards Virtual American offers rewards and a Pilot Shop where all pilots can use accumulated miles to buy landing rate passes to approve a PIREP with a high-‐rate landing, special repaints, charter flights, special banners and ribbons and much more. Accumulated miles are based on the mileage listed for each flight in the timetable.



VATSIM Flying over VATSIM creates a much more realistic experience, because the pilot actually is talking to a human Air Traffic Controller, who understands different requests that default ATC will not understand such as vectors and altitude restrictions. It also could be used for proof of flight, should ACARS malfunction. Membership to VATSIM is free; just point the browser to http://www.VATSIM.net. There are many resources to get anyone started, and knowledgeable staff that have been on VATSIM for a few years. The resource that is commonly used for new pilots on VATSIM is the VATSIM Pilot Resource Center, located at http://www.VATSIM.net/PRC. Once the new pilot creates a VATSIM ID, they can begin logging flights for Virtual American over the VATSIM network! Flying on the VATSIM network is NOT mandatory. If a Pilot is to perform a flight on the VATSIM network they are required to do the following

• Use the callsign XXX___ followed by the digits of the flight number o i.e. AAL101 o i.e. BAW101

• Properly fill out the Flight Plan form • Insert at least the following in the Comments section • CALLSIGN = www.virtualamerican.org

Call Sign Company Spoken Callsign AAL ASA BAW CPA FIN HAL IBE JAL LAN MAH MXA QFA RJA BER ENY

American Airlines Alaska Airlines British Airways Cathay Pacific Finnair Hawaiian Iberia Japan Airlines LAN Airlines Malev Mexicana Qantas Royal Jordanian Air Berlin Envoy Air

American Alaskan Speedbird Cathay Finnair Hawaiian Iberia Japan Lan Chile Malev Mexicana Qantas Jordanian Air Berlin Envoy

AWE US Airways/American

Cactus

There are rules and regulations that are going to be in effect, as to maintain good reputation on VATSIM. At events or normal flying, if any Air Traffic Controller



complains about a pilot that ignores Air Traffic Instruction, or doesn’t seem to understand how to fly, the pilot will immediately be inserted into a 30 minute session with the Training Director do discuss how to fly on VATSIM. If the pilot still shows that they ignore Air Traffic Control, or disregards rules, further disciplinary action will be taken. Virtual American pilots shall use the real world flight number when operating on the VATSIM network. The call sign is also dependent on the carrier including regional connection/Envoy flights and codeshare flights. Pilots may use their pilot ID number as an alternative to the flight number if the flight number is already taken online or if they are participating in a group flight or event.



TeamSpeak TeamSpeak is a program that lets pilots connect and communicate with each other. Our TeamSpeak server is hosted 24 hours a day, however we are required to enforce rules so there are no legal issues against the host. The following is not permitted in the TeamSpeak server:

• Vulgar language that could be offensive, even if not directed towards anybody will not be tolerated and the pilot will be placed on a one-‐month suspension. If the problem does not get corrected after the second attempt, the pilot will be removed from the Virtual American rosters with a no-‐rehire notation to their name.

• Piracy of any kind discussed on the TeamSpeak server or in ACARS chat will result in an immediate one-‐month suspension, if warranted removal from the Virtual Airline and properly submitted to the authorities. There will be ZERO warnings on this subject.

• No one will be granted Server Admin rights except the CEO. Channel admin rights will be granted to lower staff depending on their position.

• To download TeamSpeak point your browser to http://www.teamspeak.com. Make sure to download the Client, not the Server. All pilots will be automatically registered for TeamSpeak upon joining Virtual American, you can check the details under the Pilot Center – Corporate.

All pilots shall log into the Teamspeak serve with their Virtual American Callings and their full name. Example: AAL001 Orville Wright



Civil Protection Due Process:

• Pilot Subject to Suspension – When a pilot is being considered for suspension by an administrator.

• Pilot will be informed via e-‐mail of the possible suspension • Pilot will be allowed to plead their case in front of a board of administrators • Pilot will be informed of final decision • Pilot Subject to Termination – When a pilot is being considered for removal

from the roster by an administrator. • Pilot will be informed via e-‐mail of the possible termination • Pilot will be allowed to plead their case in front of a board of administrators

Pilot will be informed of final decision • If termination is not issued a suspension of at least 7 calendar day way be

issued Anti-‐Harassment: It is the policy of Virtual American Virtual to maintain an educational and work friendly environment which is free of any and all forms of unlawful harassment. This commitment applies to all aspects Virtual American Virtual. Virtual American Virtual will vigorously enforce prohibition against harassment based on sex, race, color, national origin, religion, disability, sexual orientation, or any other unlawful basis. Religious Tolerance: Virtual American Virtual recognizes that it serves a diverse and multicultural community. Virtual American Virtual also recognizes that the United States Constitution guarantees the right of free exercise of religion. Virtual American Virtual respects the right of conscience and beliefs that all individuals enjoy. Virtual American Virtual encourages the recognition and celebration of all religions that remains lawful under U.S. law. Virtual American Virtual strictly adheres to the constitutional principles outlined in U.S. Constitution as they have been defined by the courts. It is realized that the U.S. Constitution does not answer all questions and it is Virtual American Virtual’s belief that a diverse community committed to tolerance is best served by open discussion, respectful exchange of viewpoints, and a collective effort toward understanding.



Site Usage Virtual American uses pictures, logos, and names from other sources that are not our own. Those remain property of the creator, and we do not own any legal rights to these items. A full disclaimer is located on the bottom of our homepage. All coding work and template design remains property of Virtual American and the designers. Any reproduction, stealing, or anything in that matter, is considered theft and the offender will receive the maximum punishment under law.



Ending Note On behalf of all the staff here at Virtual American we would like to thank you for taking the time to read over our Standard Operating Procedures. When pilots read the procedures, they better understand how we operate and have most of their questions answered. Staff members have spent their time into the outcome and success of this Virtual Airline. Regardless of how many pilots are in our rosters or how many flights are logged, we will look ahead into the future with pride and with the goal of being the best, As long as you fly, we will keep operating smoothly and achieve this goal. Happy flying. Regards, The Virtual American Staff

Documents

Virtual American POH · 2015. 2. 23. · StandardOperatingProcedures’ ’ Virtual!AmericanSOP! Version1.0! Createdby:!ZekeElias! Created:!November!23rd,2014! All!content!within!this!document!is!designated