VIRGINIA THO MPSON 12612 N Lamar Blvd Apt 5305| Austin, TX 78753 | 512.332.9327 | thompson.ginny@gmail.com

O B J E C T IV E

I am seeking a position that will utilize my ability to manage projects and motivate success and improvement within the assignment.

SK I L L S P RO F IL E

- I have been a key part in the implementation of a new 3rd

party vendor for mailroom operations, ensuring all 17 impacted operational

areas had training and resources to succeed post implementation

- I have supported efforts for implementation of new enterprise content management system

- I have managed a staff of up to 22 and improved overall production within the team based on my employee training and management

- I can manage several projects simultaneously, often working on multiple items at a time based on the need of my superiors

- I have managed project metrics and met or exceeded projected requirements

- I have excellent writing and strong communication skills

- I have a knowledge of the Microsoft Office Suite including Visio, Project, Word, Excel and Outlook

- I have a knowledge base of OnBase, a Hyland software product

E M P L O Y M E N T H I ST O RY

Business Operations Analyst – Accenture 3/1/2015 – Present

Austin, TX

The Business Operations Analyst supports the service delivery or product team(s) in managing resources, projects and budgets to meet the goals

of the business and clients. When required, develops and executes demand management processes, provides training and education on

standard project management requirements and methods, facilitates project governance and reporting, and creates models to improve business

decisions.

- Support analysis for both operational requirements for Business Requirements Documents of vendor and internal BUR and FD

- Support updates to operational area P&Ps

- Create work plans and follow up with the assigned parties to make sure tasks are being completed according to schedule

- Drive operational scope for new software implementations

- Support creation and execution of production verification plans

- Manage operational areas in operational readiness testing

- Work with stakeholders to confirm all operational activities are complete or on schedule

- As an Operations BA I helped other team members on their projects by acting as a SME, utilizing my knowledge of TPR to help in

Business Justification development.

Supervisor and Trainer of Third Party Resources Department – Texas

Medicaid & Healthcare Partnership

7/7/2011 — Present

Austin, TX

The Third Party Resources Department of Texas Medicaid & Healthcare Partnership is responsible for creating and maintaining accurate

insurance information for all Medicaid clients in the state of Texas. I am responsible for the training and management of up to 22 staff members

to ensure that daily and monthly goals are met. I am responsible for daily and monthly reports which reflect our department statistics.

Additionally I work side by side with our department manager to implement new processes within the department.

- Manage daily operations of call center staff of up to twenty 22 members

- Complete daily and monthly production reports reflecting valid quality data information updated and added to the system

- Interview and hire new employees; see to their training, and manage their quality and amount of work within the department

- Supervise and track employee production ensuring daily goals and quality scores of employees are maintained

- Develop and maintain training materials, department information sheets, and policy and procedure documents

- Work with Stakeholders to complete updates on clients that need to be handled in a specific manner outlined by the State

representative

Benefits Coordinator – Compusys/Erisa Group 9/1/2010 — 6/29/2011

Austin, TX

As a benefits coordinator for Compusys/Erisa Group I was responsible for maintaining a client account of all employees eligible for COBRA

health benefits through the company.

- Managed Cobra accounts for four accounts

- Distributed enrollment packets to new customers, enrolled new customers with benefits and maintained their accounts through the

course of their benefit period

Call Center Supervisor and Human Resource Assistant – The Patient

Recruiting Agency

2008 — 2010

Austin, TX

At The Patient Recruiting Agency I worked my way up from a call center agent to a supervisor of the call center where I handled reporting and

staffing needs. Additionally I acted as a Human Resources assistant to the company Human Resources Generalist by maintaining employee time

sheets and PTO accruals, as well as making sure all supplies needed by the company were kept up to date.

- Supervised daily running of call center with up to 50 employees

- Completed weekly and monthly call center volume reports for up to 5 different projects each month

- Wrote and edited call enter scripts for various projects

- Maintained employee time sheets and vacation hours for entire company

Crew Chief of Film Venue Staff – SXSW Festival and Conference 2003 — Present

Ausitn, TX

As a Crew Chief for the South by Southwest Festival and Conference for the past 12 years I have spent a good deal of my personal time working

with the festival to ensure certain aspects are handled in a professional manner. Starting as a volunteer working various aspects of the festival, I

have been promoted to a Crew Chief position within the Film Venue Staff which focuses on the running of up to 11 theaters used during the

SXSW Film Festival.

- Recruit and schedule up to 400 volunteers and maintain communication with them up to and through the 10 days of the festival

- Work with other Crew Chiefs and SXSW staff to develop training programs for the various levels of Film Venue Volunteers

- Maintain relationships various members of the SXSW staff and theater staff to ensure that a line of communication is kept open

throughout the festival for any issues that may arise

E D U C A T IO N

Texas State University 2003 — 2006

San Marcos, TX

- Graduated with a Bachelor of Arts in English Studies with a minor in Communication Studies

Angelo State University 2000 — 2003

San Angelo, TX

- Studied towards a Bachelor of Arts in English Studies with a minor in Communication Studies

- Participated on the Student Activities Board as the head of two committees in two consecutive years

A D D IT IO N A L C O N T R IB U T I O N S

- Networking Lead for the Accenture LGBT Employee Resource Group

- Wellness Committee lead of the Accenture Great Places to work team

- Member of the Accenture Women’s Employee Resource Group

- Volunteer Participant: MS 150 Rider; Austin Bakes for Nepal Location Capitan