VIRGINIA GLADWIN 2475 East Pecos Road, Chandler, AZ, 85224 850.694.0901 | [email protected] | LINKEDIN: @VIRGINIAGLADWIN Education Tallahassee Community College, Tallahassee, FL Grad 2015 Associate of Arts: Hotel and Restaurant Management CUSTOMER SERVICE PROFESSIONAL ● 5 plus years successful experience in restaurants with recognized strengths in front of the house, back of the house, server, manager, expedite, cashier, and hostess ● Excellent working knowledge using Microsoft Excel, Word, and Powerpoint ● Ability to train, motivate, and supervise employees ● A team player, works well with others and with customers ● Expertise in time management, communication, proper planning and organization, problem solving, and cleanliness ● Completed a culinary class in Rome, Italy ● Experience with catering weddings and banquets EMPLOYMENT Jasmine Cafe, Tallahassee, FL 201432015 Hostess/ Cashier ● Greeted and sat customers while keeping a guided rotation ● Took drink orders, explained specials, assisted servers ● Answered the phone, and took toJgo orders ● Scheduled reservations and conLirmed orders for delivery/pick up Server ● Greeted customers and explained daily specials and/or happy hour ● Memorized drink and food orders ● Recognized all food items and delivered food to table ● Collected payment methods Red Elephant, Tallahassee, FL 201432015 Server ● Greeted families in a friendly manner ● Explained daily specials and happy hour ● Delivered food to tables in a timely fashion ● Collected payment methods Old Town Cafe, Tallahassee, FL 200932014 Manager ● Corresponded with customers ensuring their dining experience was both relaxing and enjoyable ● Actively listened to positive feedback as well as criticism ● Addressed any and all complaints and catered appropriately to customers’ needs ● Assumed the Linancial responsibilities associated with running the restaurant ● Managed schedules Server ● Greeted customers ● Offered high quality food and service while maintaining a proper dining experience ● Delivered items and ensuring customer’s needs were Lilled ● Issued receipts and accepted payment, Banquet Server ● EfLiciently handled banquets up to 50 guests ● Responsible for setup of events and portraying Line dining experience ● Delivered food and drinks, kept drinks Lilled, engaged customers and ensured they had a relaxing and rewarding experience

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VIRGINIA'GLADWIN'2475'East'Pecos'Road,'Chandler,'AZ,'85224'850.694.0901''|''[email protected]''|''LINKEDIN:'@VIRGINIAGLADWIN'

Education'Tallahassee'Community'College,"Tallahassee,((FL """""""""""""Grad(2015(Associate"of"Arts:"Hotel"and"Restaurant"Management""

"CUSTOMER'SERVICE'PROFESSIONAL"● 5"plus"years"successful"experience"in"restaurants"with"recognized"strengths"in"front"of"the"house,"back"of"the"house,"server,"manager,"expedite,"cashier,"and"hostess"

● Excellent"working"knowledge"using"Microsoft"Excel,"Word,"and"Powerpoint"● Ability"to"train,"motivate,"and"supervise"employees"● A"team"player,"works"well"with"others"and"with"customers"● Expertise"in"time"management,"communication,"proper"planning"and"organization,"problem"solving,"and"cleanliness"

● Completed"a"culinary"class"in"Rome,"Italy""● Experience"with"catering"weddings"and"banquets"

"EMPLOYMENT"Jasmine'Cafe,"Tallahassee,(FL ((((((((((((201432015(Hostess/'Cashier'● Greeted"and"sat"customers"while"keeping"a"guided"rotation"● Took"drink"orders,"explained"specials,"assisted"servers"● Answered"the"phone,"and"took"toJgo"orders"● Scheduled"reservations"and"conLirmed"orders"for"delivery/pick"up"Server'● Greeted"customers"and"explained"daily"specials"and/or"happy"hour""● Memorized"drink"and"food"orders""● Recognized"all"food"items"and"delivered"food"to"table""● Collected"payment"methods"""Red'Elephant,"Tallahassee,"FL" """"""""""""201432015(Server''● Greeted"families"in"a"friendly"manner""● Explained"daily"specials"and"happy"hour""● Delivered"food"to"tables"in"a"timely"fashion""● Collected"payment"methods""Old'Town'Cafe,"Tallahassee,"FL """"""""""""200932014(Manager'● Corresponded"with"customers"ensuring"their"dining"experience"was"both"relaxing"and"enjoyable""● Actively"listened"to"positive"feedback"as"well"as"criticism"● Addressed"any"and"all"complaints"and"catered"appropriately"to"customers’"needs"● Assumed"the"Linancial"responsibilities"associated"with"running"the"restaurant""● Managed"schedules"Server'● Greeted"customers"● Offered"high"quality"food"and"service"while"maintaining"a"proper"dining"experience"● Delivered"items"and"ensuring"customer’s"needs"were"Lilled"● Issued"receipts"and"accepted"payment,""Banquet'Server'● EfLiciently"handled"banquets"up"to"50"guests"● Responsible"for"setup"of"events"and"portraying"Line"dining"experience"● Delivered"food"and"drinks,"kept"drinks"Lilled,"engaged"customers"and"ensured"they"had"a"relaxing"and"rewarding"experience"