VINELink Search and Register Training WebinarVINELink Search and Register Training Webinar Karen...
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VINELink Search and Register Training Webinar Karen Adams, Senior Technical Trainer November 16, 2017
VINELink Search and Register Training WebinarVINELink Search and Register Training Webinar Karen Adams, Senior Technical Trainer November 16, 2017 \ Save lives, fight crime. Prevent
VINELink Search and Register Training WebinarKaren Adams, Senior Technical TrainerNovember 16, 2017
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Save lives, fight crime. Prevent fraud, manage risk.
Appriss Safety operates the nation’s most comprehensive and up-to-date arrest data network.
We deliver data-driven solutions that help our customers make better informed decisions for early response to people-driven risk.
By delivering real-time notifications, context-sensitive risk assessments, and actionable insights, we enable government agencies and commercial enterprises to save lives, fight crime, prevent fraud, and manage risk.
Poll #1
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Welcome to our VINELink Search and Register Training. I’m Karen Adams, Senior Technical Trainer with Appriss Safety, located here in Louisville, Kentucky. Poll 1 - Slide 2 - Glad you’re joining our training today! Please tell us the name of your state!
History of VINE VINE Features and Facts
Search for Offenders
Register for Notifications
Learning objectives
Search – Registration – Notification
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Here’s what will be covered during today’s training: An overview of What is VINE, including the history of VINE How to access the features of VINE There will be a VINELink demonstration on how to Search for, and register for the Offender. VINELink is the web service for VINE. And, in addition to these items on our agenda, I’m excited to provide you with a glimpse of the recent enhanced VINE features available today, in several states.
• Provides timely offender custody information to victims of crime and concerned citizens
• Free service accessible by phone, website and mobile app
• User notifications by phone, email or text
• Protective order and court notifications available in some states
What is VINE?
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What is VINE? Why was VINE developed in 1994?
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This Newspaper article was written in Dec. 1993. Take a moment and read the headline. Our Louisville newspaper headline read, “Murder victim not told suspect was out on bail”. The response to the murder of Mary Byron was the driving force behind the development of the VINE system. Sadly, Mary’s story is not unique. Mary Byron ended her relationship with her ex boyfriend. He began stalking Mary and assaulted Mary in the basement of her parents home. After being raped by her ex boyfriend, Mary’s parents had him arrested by our local police department. Mary was moving on with her life, and on her 21st birthday, as she was finishing up her workday at a salon in Louisville. Mary did not know that her assailant had been bailed out of jail. As Mary was walking to her vehicle, her ex boyfriend shot Mary several times and killed her. Mary’s parents (Pat and John Byron) immediately began working with local officials, in hopes of derailing this type of tragedy for other victims. One year later, VINE was developed specifically to reduce the risk of these incidents everywhere. VINE (Victim Information and Notification Everyday) is an information and notification delivery system focused on an entirely new experience for victims of crime. With the increasing prominence of mobile, social, web services and smartphones, New York VINE will provide victims access to critical services. VINE focuses on serving victims of crime in the digital age by leveraging technology and training. Spreading awareness and educating your community about VINE is important!
VictimsSafetyInformationPeace of MindKnowledgePlanningEmpowerment
Criminal Justice
SafetyInformationInvestigationTrackingStaffingGood Public Relations
Service ProvidersSafetyInformationTime SavingsKnowledge
PublicSafetyInformation
Why VINE Matters
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Notice – across the board is Safety and Information. Safety: Victims – have a safety plan ready to put into action when they receive the VINE notification Criminal Justice – if you are the last one to send someone to jail (includes law enforcement, DA, judges, etc.) Service Providers – anyone who tries to assist the victim, becomes a target of the perp Public – businesses, schools, neighbors, family members all have concerns Information: everything we share is public information – VINE is an easy access service.
Facts & Features
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VINE Facts & Features
VINE Workflow
Booking occurs
Victim accesses VINE
Victim registers
Custody status updated
Notification sent
1 2 3 4 5
VINE automatically receives booking, arrest, and crime data.
Anonymously check an inmate’s custody status through:
1. Toll-free number
2. www.VINELink.com
3. VINELink app
4. MobilePatrol app
Receive automated custody status change notification via:
Notification is immediately sent to all registrants and is confirmed with a PIN code.
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The success of VINE relies on a VINE Workflow, beginning with booking records. After the arrest, Booking Occurs – Educating booking staff on the VINE system is priority and has an impact on VINE’s success. As a result of booking data being entered, a Victim can Access VINE – VINE provides offender custody status information to victims and the public at no cost. Accessing VINE is anonymous and confidential, and provides reliable information for custody status changes. Next, if a Victim chooses to Register a phone number, email address, text number, TTY for hearing impaired, or chooses the In-App notification method, VINE will confirm the registration, with an automated phone call, email, text, or In App message. Registering to Get Notified takes only a few minutes. As a result of the Jail or Prison Updating the Custody Status of the offender, registered victims and others in the community, will receive an Automated Notification from the New York VINE service. Examples of status changes include release, transfer, escape, death, probation, parole, or court event changes. By a show of hands, who among you are familiar with VINE?
Crime Victims’ Ten Core Rights
1. To be treated with dignity and respect.2. To notification and information.
3. To be present.4. To be heard.5. To reasonable protection.
6. To restitution.7. To information and referral.8. To apply for victim compensation (in violent crime cases).
9. To speedy proceedings.10. To special rights and protections.
Edmunds, Christine and Seymour, Anne. (2006) “Victims’ Rights” Chapter. National Victim Assistance Academy Text, Washington, DC: Office for Victims of Crime, U.S. Department of Justice.
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In the years since Mary Byron’s murder, over 32,000 laws that define and protect the rights of crime victims and survivors have been enacted across the US. Listed on this screen you see the Ten Core Rights of crime victims as defined by the National Victims Assistance Academy in 2006. VINE services are connected to these core rights, and can help ensure that victims are informed and aware of their rights, as well as important services that can assist them in the aftermath of crime. Victims have the right to know where the offender is being held. It’s the Law!
43DEPTS. OF CORRECTIONS
48STATES
VINE Across the Nation
Poll #2
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VINE is available in 48 states and is the nation's leading automated victim notification solution. Slide 10 – Poll 2 - How familiar are you with VINE (in your state or nationwide)? Beginner/Proficient/Expert
3.3mTOTAL REGISTRATIONS
(9,045 per day)
49.9mOFFENDER & CASE SEARCHES
(136,755 per day)
39.9mNOTIFICATIONS DELIVERED
(109,229 per day)
1.2mINBOUND PHONE CALLS
to the VINE Service number
VINE 2016 Statistics (national data)
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Listed are the 2016 VINE Statistics – The number of phone calls coming into VINE, the number of Searches conducted, total registrations for automated updates, and the number of automated notifications delivered - all Nationwide statistics. Inbound Phone Calls 1,166,380 Searches 49,915,730 Registrations 3,301,362 Notifications 39,868,716
PHONE
State VINE #(English & Spanish)
VINELink MOBILE APP
iOS (iTunes)Android (Google Play)
ONLINE
www.VINELink.com
Offender Search Options
Poll #3
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Slide 12 – Poll 3 - Which VINE resource have you accessed to search for the offender? Your choices are: the state VINE toll-free number; www.vinelink.com; by the VINELink Mobile App Each VINE resource can be accessed 24 hours a day, 7 days a week, to provide the most reliable information for custody status changes.
1. Dial VINE and follow the instructions.
2. If offender is in jail, provide a phone number or email address, where you can be notified.
3. For phone registrations, make up and enter a 4-digit PIN.
Call VINE!
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Depending upon in which state you’re conducting your search, you can choose to register phone, email, text, TTY information to receive notifications. Dial the VINE toll-free number: Enter a 10-digit Phone number and create a 4-digit PIN (Personal Identification Number) Enter PIN to Confirm receipt of the message. Don’t forget to write down.
• Victims have access to live phone representatives 24/7/365 through the VINE toll-free number
• Operator support for 195 languages
• VINE representatives provide additional resources and information to victims
VINE Service Representatives
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To Access offender custody status information: Dial into the state VINE number. The toll free number also provides access to Appriss staff for assistance, including immediate connection to the multi-language line. 24 hours a day/7 days a week/365 a year, operator and data support; multi-lingual operator support (of 190+languages) Marketing materials, such as brochures and posters
• The VINELink mobile app allows victims and concerned citizens to access VINE conveniently from their mobile devices.
• Access the VINE online portal 24/7/365
• View offender custody status information from over 2,900 law enforcement agencies across 48 states
• Register for offender custody change notifications
VINELink Mobile App
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I encourage you to go to your App store thru your mobile phone and download our VINELink mobile App, to become familiar with the search and register features.
For example, I’ve selected Kentucky. In the top right corner, select the language you would like to use for the search.
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To get info and register to be notified of custody status changes, click on the Find An Offender option.
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Enter the offender name or offender id number.
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Choose to view More Info.
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View the Offender details. To register to receive a VINE notification, select Notify Me of Status Changes.
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Select the registration choice.
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Enter the registration details.
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After you’ve entered your registration details.
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Review your registration information and edit if necessary.
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Here, you’ll confirm your registration information.
Enhanced VINEFeatures
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Your registration is a Success!
Reaching more victims with VINE
Crime victims have a vast amount of resources at their disposal, such as safety services, professional therapy, and criminal justice advocacy,
however…
There is currently no national website or mobile app that promotes victim self-advocacy.
Local resources are often challenging for victims to access.
Empowering Victims
Self-Advocacy
Seamless Registration Mobility
Safety
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There are many resources available for victims, yet we’ve all heard the statistic that fewer than 1 in 10 victims of serious violent crime receive assistance from a victim service agency. There are many advocates, state coalitions, hotlines, shelters, community service providers and even state resource directories available. With all these resources, why is the number of victims receiving assistance so low? One issue Appriss has identified is that today there is currently no central website or mobile application that lists services for all types of crime. One driving force behind launching a NEW version of VINE is to impact this statistic by adding new features that will connect victims to service providers of all types. The new release of VINE will provide access to unified resources from a central place and make it easier for a victim to locate assistance. This should positively impact current VINE registrants, as well as, new registrants. We hope to break the isolation that many victims feel. When victims come to the new version of VINE, they will see that there are Service Providers to help. We’re hoping that VINE will help bridge the gap with victims.
Enhanced VINE National Coverage
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Some of the features you’re about to see are unique. The new version of VINE embraces the latest technological advancements to improve the notification services VINE provides today, and brings together victims and service providers in a way that hasn’t been done before. Appriss has focused on Key Initiatives, as determined by customer feedback and “voice of” groups. We’ve spoken with Program Managers, Service Providers, victims/survivors, Department of Corrections, and other groups, and determined these were the most important: Empowering Victims through Self-Advocacy The new VINE will transform the user experience by enabling victims to find the help and resources they need. Bridging the Gap between Victims and Service Providers Victims and survivors can reach out to service providers and even engage them using VINE, if they desire to do so. Enhanced Search Experience The search experience will be simpler and easier to use. And registrations will be linked to follow the offender throughout custody status changes/updates. Program Manager Reporting Tools Functionality VINE State Program Managers will have new capabilities so they can create and manage reports on their own.
VINELink User Account
• Create a Profile• Search for Offender• Search for Service Provider• Search for My Registrations• Get Notified In-App• Add to Watch List• Add to Contacts List• View News Feed• Not Sure, Guide Me
VINELink Guest Access
• Search for Offender• Search for Service Provider• Search for My Registrations• Get Notified• View News Feed• Not Sure, Guide Me
VINELink Account vs. Guest Access
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Here’s a glimpse of the Enhanced VINE national coverage. 8 states contracted 2 launched Lighter blue states have launched. The user experience will be different. Moving forward in the presentation, you will be viewing an enhanced version of VINE view. Over the next few years, Appriss Safety is working with each state to determine national implementation schedule.
• The VINELink mobile app allows victims and concerned citizens to access VINE conveniently from their mobile devices.
• Access VINE online portal 24/7/365
• View offender custody status information from over 2,900 law enforcement agencies across 48 states
• Register for offender custody change notifications
VINELink Mobile App
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Listed are the benefits for both creating a VINELink User Account and accessing VINELink as a Guest: In addition to the benefits listed, there is: 24 hours a day/7 days a week/365 a year, operator and data support; multi-lingual operator support (of 190+languages), and Marketing materials
User accounts:
• Confidential
• Name and address are not required
• Email or phone is required for verification purposes
Confidential User Accounts
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On the following slides, you’ll see screenshots of a prototype of the new VINE. The new version of VINE is currently under development. What you see in this presentation may differ slightly from the new version when it launches. Here you see what the VINE app icon may look like when installed on a smart phone.
Contextual Help:
• Pop ups that educate users about features as they progress through the app
In-App Tutorials
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Empowering Victims When a victim chooses to access VINE thru VINELink, they can create a verified VINELink User Account, or enter as a Guest. Profiles: If a victim creates an account, the user’s account is secured by a username and password that the victim determines, along with the ability to view all of their registrations and registration types in one central location. A victim may also choose to create a profile within their account and determine what information is shared from their profile, and with whom the information is shared. Profiles will stay in the system even after a registration is no longer active. One thing to note, you do not have to create a registration in order to create a profile. Quick Escape: VINE is focused on Safety and protecting victims and their privacy. Features like the Quick Escape option allows users and guests to select “Escape”, to immediately close down www.vinelink.com, or the VINELink app, and exit the application, to the users default web browser - Google.com.
Easier access to information:
• Smarter, simpler search process
• Search for:• An Offender• A Service Provider• My Registrations• Not Sure, Guide Me
Offender Search
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Mobility Users can do everything they need to do on their mobile phone or other personal device. The Enhanced VINE interface is optimized to function the same regardless of how it is accessed This includes PCs, Mobile devices and tablets Re-engineered, interactive, voice driven phone experience
Offender search:
• By Offender Name
• By Offender ID Number
Offender Search
Quick access to information:
• Saved list of offenders
• Users don’t have to conduct a new search every time to view offender status
My WatchList
Bridge the gap:
• Victims can connect to Service Providers from VINELink
Service Provider Search
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Watch List: With the Watch List feature, users can add an offender to their watch list within their VINELink account, and immediately view custody status updates on the offender once logged into their VINELink account.
Find help:
• Users can search by Service Provider Name or Services offered
Service Provider Search
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VINE is bridging the gap between victims and Service Providers. VINE provides information and descriptions of available services for victims to consider and evaluate service provider offerings. We are building both state and national Service Provider lists. Victims can search across a state and national level directory to view information and description of services published by approved service providers. The Service Provider Network creates a single, centralized location, available to victims, according to geographic region, by both crime and service type. Approved Service Providers will be able to post content for victims who choose to opt in to receive these communications. Victims will have the ability to communicate directly and confidentially with a Service Provider.
Get help:
• On the Service Provider details screen, users can view Service Provider information and add the Service Provider to their Contacts List by tapping the CONTACTS icon.
Service Provider Profile
Guiding Questions
Service Providers
Not Sure, Guide Me
Services Available
Affected Crime Type
Impact of Crime
911
Self-advocacy:
• Bridges the gap between victims and service providers
Guide Me to a Service Provider
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Through several statements, VINE includes an intuitive, guided search, which will allow victims to specify their needs, available according to geographic region. There is a Not Sure, Guide Me option. Affected Crime Types are listed. A victim can select which of the 5 impacts of crime affects their situation. Services Available choices are listed for victims. Additional guiding statements within VINELink are: Do you feel safe right now? Are you in immediate danger? If you are in immediate danger, call 911.
Guiding Questions – Safety and 911 Assistance
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Here is an example of the Not Sure, Help Guide Me search feature.
Guiding Questions – Safety and 911 Assistance
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Open the VINELink app and select Not Sure, Guide Me from the Search tab. Answer the following questions to be guided to helpful resources.
Service Provider Outreach
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Tap CALL 911 to bring up your default phone app which will dial 911. Otherwise, tap I DON’T WANT TO CALL 911 to go to a list of suggested resources.
National Service Provider Outreach
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Both local and national directories will be available.
How to join the directory
• By invitation only
• Service providers are invited by the VINE state Program Manager to join the directory 3-4 months before go live date
• Service providers complete an online survey to be included in the directory
• Information is reviewed for accuracy before being loaded into the directory
• Providers are responsible for maintaining accuracy of profile
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Over the last year and a half, we’ve been talking to (see Krisy’s notes)
Join the VINE email list.
Keep up-to-date on the VINE service, so that you can better assist victims of crime.
You'll receive VINE-related updates, such as:• Online and in-person training opportunities• New product enhancements and features• Free VINE materials and resources
Join the list by visitinghttp://info.apprisssafety.com/vine-mailing-list.
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