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Vikas David
Product Manager & Solution ArchitectGlobal Health
Measuring outcomes clearly: Overcoming challenges of mental health and chronic disease reporting.
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The challenge
• To report on data from various locations across Australia– Client demographics, services provided, alcohol & drug use, diagnosis, etc.
• Format of the reports – unknown
• Support Federal & state programs– ATAPS, MHNIP, PIR, etc.
• Report on mental health outcome measures– All of them! (HoNOS, LSP-16, DASS-21, K10, EPDS, etc.)
• Cost <– Initial and ongoing
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Reporting Requirements
• Measure client satisfaction– against programs and staff providing the service, age group, improvements over years…
• Measure staff productivity– Case loads vs complexity vs nature of service
• Analyse referral base– over the last 10 years, view trends
– Visualise “areas of need” based on referrals
• Monitor and get insights into service delivery
• Measure health outcomes
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Why have a data warehouse?
• Performance
• Access to historic data that no longer exists in your operational database
• Aggregated data with the option to drill-down
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Technology used for the Data warehouse
• Extract tool– Custom built vs 3rd party e.g. SSIS (SQL Server Integration Services)
• Transport– FTP/Web services (if data resides in multiple sources & locations)
• Transform & Load– Server-end using SSIS
• Data warehouse database– SSAS (SQL Server Analysis Services)
• Visualisation– Agnostic (e.g. MS Excel© or Tableau©)
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Learning
• Changing the user mindset to explore & analyse
• Knowledge transfer
• New concepts like slowly changing dimensions
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The possibilities…
• Identify areas of need.
• See how far clients need to travel
• Drill down to referral reason to see the scarcity of a specialist or allied health provider in the area
• View the density of referral flow between regions indicating if its a common occurrence.
Thank you1300 723 938 | www.global-health.com | [email protected]