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A

SYNOPSIS

ON

SURVEY OF ATM USERS INCITY SIRSA

Supervisor: Submitted by:

Sonika Bansal Mr. Vijender

Lecturer Enrollment No.: 09061128020

SGIIT, Sirsa Semester MBA IV (HRM)

Remarks of the Evaluator

Approved/Disapproved Approved/Disapproved

(Ist Evaluation) (IInd Evaluation)

Session 2009-2011

Directorate of Distance Education

Guru Jambheshwar University of Science & Technology, Hisar


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Directorate of Distance Education

Guru Jambheshwar University of Science & Technology

HisarResume of Supervisor/Guide

Name : Sonika Bansal

Designation : Lecturer

Qualification : M.com, M.Phil.

Area of Specialization : Marketing and HR

Experience : 4 years

Official Address : SGIIT, Sirsa

Telephone no : 01666-235219

Email Address :

I am willing to supervise : Mr. Vijander

Enrollment no : 09061128020

On the Topic : Survey of ATM Users inCity

Sirsa

(Signature) with seal

Countersigned by the employer with seal

Countersigned by Directorate of Study Centre with Seal


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CONTENTS

INTRODUCTION OF THE PROJECT

REVIEW OF LITERATURE

RESEARCH METHDOLOGY

OBJECTIVE OF THE STUDY

PROPOSED QUESTIONNAIRE

BIBLIOGRAPHY


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INTRODUCTION

An Automatic Teller Machine (ATM) is an electronic device, which allows a banks

customers to make cash withdrawals and check their account balances at any time

without the need for a human teller. Many ATMs also allow people to deposit cash or

cheque, transfer money between their bank accounts or even by postage stamps.

NAMES

ATMs are known by a wide variety of names, some of which are more common in

certain countries than others. Examples include:

Automated Banking Automated Teller Machines

Machines (ABM is commonly used by Canadian bank)

Bank Box

Bank Machine, in Canada

Cajero Automatico, in Spain

Cash Box

Cash Dispenser

Cash Machine

Geldautomat, in Germany (Geld=money)

Hole-in-the-wall

HISTORY

Barclays Bank:This installed the worlds first ATM in Enfield Town in the London

Borough of Enfield, London onJune27, 1967 This instance of the invention is created to

John Shepherd-Barron, although George Simjian registered patents in New York, USA

in the 1930s and Don Wetzel and two other engineers from Docutel registered a patent

on June 4, 1973.

In modern ATMs, customers authenticate themselves by using a plastic card

with a magnetic strip, which encodes the customers account number, and by entering a

numeric pass code called a PIN (Personal Identification Number), which in some cases

may be changed using the machine Typically, if a number is entered incorrectly several

times in a row most ATMs will retain the card as a security precaution to prevent an

unauthorized user from working out the PIN by pure guesswork.

NETWORKING


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Most ATMs are connected to authorization of a transaction by the card issuer or

other authorizing institution via the communications network.

ATM CHARGES

Many banks in the United States charge fees for the use of their ATMs.In some

cases these fees are assessed solely for non-bank members, in other cases they apply to

all users. Many oppose these fees because they are actually saving money for the banks;

ATMs are, though more convenient than withdrawals from human tellers, less costly

for the banks.

ATMs are placed not only near banks, but also in locations such as malls, grocery

stores.

HARDWARE AND SOFTWARE

ATMs contain secure Crypto Processors, generally within an IBM PC

Compatible host computer in a secure enclosure.

In store ATM typically connect directly to their ATM Transaction Processor via

a modem over a dedicated telephone line, although the move towards Internet

connections is under way. In addition, ATMs are moving away from custom circuit

boards and into full- fledged PCs with commodity operating systems such asWindows2000 and Linux.

RELIABILITY

ATMs are generally reliable, but if they do go wrong customers will be left

without cash until the following morning or whenever they can get to the bank during

opening hours. Of course, not all errors are to be detriment of customers; there have

been cases of machine giving out money without debiting the account. Error that can

occur may be mechanical (such as card transport mach; key pads; hard disk failure);

software (such as operating system; device deriver; application); communication; or

purely down to operator error.


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REVIEW OF LITERATURE

Samir Kumar and Pallab Kumar Biswas found that University of Dhaka The

Automated Teller Machine (ATM) is one type of innovation that can mechanically

accept deposits, issue withdrawals, transfer funds between accounts, collect bills, and

make small loans. This study aims at investigating the satisfaction levels of HSBC

ATM cardholders (both staff and nonstaff) with respect to various aspects (promptness

of card delivery, the performance of HSBC ATM, the service quality of ATM personnel

etc.) of using HSBC ATM and their opinions on various other related issues (such as

positive and inconvenient features of HSBC ATM, recommendation to improve the

service quality etc.). This study is one type of exploratory research using conveniencesampling technique where samples have been selected on the basis of convenience.

Thus, projecting data beyond the sample is statistically inappropriate. This study only

provides information for analyzing ATM scenario of HSBC. Though the samples were

selected on a convenience basis and it may not represent the whole population, but still

it is no less important for the HSBC management to consider the recommendations with

due care for better customer service and for being in a better competitive position.

Tsong-Ho Wu Bartone, J.I. Kaminisky, V. Bellcore, Red Bank, NJ (1994)

observed that Many local exchange carriers (LECs) have started to trial ATM

broadband switching platforms for their high-speed data service applications. Transport

systems are needed to transport signals between ATM switches and bring customer

traffic to the ATM switch to reduce the number of expensive ATM switches needed.

The paper discusses two alternative broadband transport technologies (STM and ATM

virtual path (VP)) and quantifies the technology difference in terms of network

engineering and economics in a metro LATA. The analysis includes a technology

assessment (feasibility study) and a broadband transport nodal architecture analysis.

Study results have indicated that ATM VP transport technology may be an

economically viable broadband transport technology, and the economic analysis results

are very sensitive to the ATM circuit emulation cost for POTS and PL services. Also

the ATM VPX system is very attractive in areas where the majority of demand is

passing through the node; while the STM DCS system is attractive for areas with most

traffic added/dropped from/to the local office. New efforts are needed to formulate
http://papers.ssrn.com/sol3/cf_dev/AbsByAuth.cfm?per_id=486223http://papers.ssrn.com/sol3/cf_dev/AbsByAuth.cfm?per_id=642235http://papers.ssrn.com/sol3/cf_dev/AbsByAuth.cfm?per_id=642235http://papers.ssrn.com/sol3/cf_dev/AbsByAuth.cfm?per_id=486223


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optimum design for ATM VP transport networks, including VP sizing for different

types of services

Philip Bretsky et al (2003) concluded that Deficiencies in tasks of detecting and

repairing DNA damagelead to mutations and chromosomal abnormalities, a hallmarkof

cancer. The gene mutated in ataxia-telangiectasia (A-T),ATM, is a proximal component

in performing such tasks. Studies of A-T families have suggested an increased risk of

breast cancer among obligate female heterozygous carriers of ATM mutations.

Paradoxically, studies of sporadic and familial breast cancerhave failed to demonstrate

an elevated prevalence of mutations among breast cancer cases. We characterized the

prevalence and distribution of 20 ATM missense mutations/ polymorphisms in a

population-based case-control study of 854 African-American, Latina, Japanese, and

Caucasian women aged 45 years participating in the Multiethnic Cohort Study. The

studypopulation included 428 incident breast cancer cases and 426 controls. The

prevalence of variants ranged from 0% to 13.6%among controls and varied by ethnicity

(032.5%). Overall,these data provide little support for an association ofATMmissense

mutations with breast cancer among older women. We observed only one sequence

variation (L546V), common among African-American women, to be overrepresented

among all high-stage breast cancer cases (odds ratio, 3.35; 95% confidence interval,

1.278.84). After correction for multiple comparisons, this observed risk modification

did not attain statistical significance. The distributionof ATM missense mutations and

polymorphisms varied widely acrossthe four ethnic groups studied. Although a single

missense variant(L546V) appeared to act as a modest predictor of risk, the remaining

variants were no more common in breast cancer cases as compared with controls.

RESEARCH METHODOLOGY

Research Methodology is a way to solve the research problem systematically. It may be

understood as a science of studying how research is done scientifically. In it we study

the various steps, the research process that are generally adopted to study the research

problem & basic logic behind them.


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Research Design and Methodology

The methodology consisted of descriptive research. The research consisted of

two stages. In the first stage a survey will be conduct to collect the data related to the

ATM based service users. Second stage involved the analysis of the data collected inthe first stage.

Sample Size- A sample of 100 respondents was taken.

Geographical Area- Sirsa Region

Data Collection

Data will be collected both from primary as well as secondary sources.

Primary sources- the primary source of data is questionnaire filled by ATM users in

Sirsa Region. After the collection of data it was arranged and conclusions were drawn.

Secondary sources- the secondary sources of data are various websites and magazines.

These sources help in gaining the knowledge about industry. These sources are listed in

the references.

Data Analysis: -

Data has been analyzed by using statistical tools like bar diagrams in the form

of graphs for data analysis.

Objectives:

1. To know the ATM services is better than traditional banking

services

2. To know about the problem faced by Customer.

3. To know about the problem faced by Banks.

4. To know about the satisfaction level of ATM location.


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QUESTIONNAIRE

Personal Information

Name : _____________________ Income(per month): _____________________

Occupation : _____________________

Age : _____________________

Bank : _____________________

City /Town : _________________________

1. Which banks ATM card you are using? (You can mention more than one if

you have)

________________________________________________________________

__________________________________________________

2. Would you suppose ATM card based banking is better than traditional

banking?

YES [ ] NO [ ]

3. If yes, then why you prefer ATM service than traditional banking?

a) To avoid bank personal interaction.b) To get 24 hour banking services.

c) To get fast service.

d) Just normally to check the service.

4. How frequently you use your ATM card for any service?

a) Once or less times per month.

b) 1-5 times per month.

c) 5-10 times per month.

d) 10-20 times per month.

e) More than 20 times per month.

5. Are you aware about the minimum amount that should remain in your

account?

Yes [ ] No [ ]

5.(i) If yes, please mention the amount.

__________________________________________________

6. Are you satisfied with the services of Guard at ATM service?


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a. Not at all,

b. At limited locations only.

c. At almost all locations.

d. Always and at all locations.

7. Have you faced problem regarding ATM machine functioning?

YES [ ] NO [ ]

7.1. If yes, please mention (or tick) What Type of problem?

a. Regarding wrong information.

b. Non-availability of money.

c. About card acceptability.

d. About machine hanging.

e. Mention if Any other_____________________________.

8. Are you satisfied with the location of ATM corners?

YES [ ] NO [ ]

9. Have you faced any problem regarding (please Tick)

YES NO

a) Wrong Transaction [ ] [ ]

b) Security problem [ ] [ ]

c) Card capturing by machine [ ] [ ]

d) Card reading [ ] [ ]

10. Are you satisfied with the behavior of bank official regarding ATM customers

problem?

YES [ ] NO [ ]

11. Would you want to change your bank account regarding ATM related

services?

YES [ ] NO [ ]

11.1. If yes, which bank you will like to change & why?

________________________________________________________________

________________________________________________________________

____


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Bibliography

Kotlar & Armstrong, Philip & Gary (March 2001),

Principles of Marketing, 9th

edition, Prentice Hall

of India Pvt. Ltd. , New Delhi.

Kothari C.R. (2002), Research Methodology, 2nd

edition Wishwa Prakashan, New Delhi.

www.google.com

www.infobank.com

www.atmserviceindia.com

www.netbanks.com
http://www.google.com/http://www.infobank.com/http://www.atmserviceindia.com/http://www.netbanks.com/http://www.google.com/http://www.infobank.com/http://www.atmserviceindia.com/http://www.netbanks.com/

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