VideojetConnectTM Remote ServiceFor select Ethernet-enabled Videojet printers

2

Use the power of data and connectivity to drive productivity

With immediate access to your printer data, you can now experience faster response times and accelerate your line’s recovery.

VideojetConnectTM Remote Service1: An innovative cloud-based solution to maximize your productivityLet’s face it, there is never an opportune time for downtime. And no matter how fast you are able to get back online, it usually isn’t fast enough. Often, unplanned downtime is triggered by simple things that can be easily addressed...provided that you had a little advanced warning.

Imagine for a moment that…

� Your printer could message you when it needs something

� You could remotely look into your printer’s operating system, troubleshoot and make changes to settings from virtually anywhere

� At the touch of a button, you could have access to an expert who is able to see what you see, troubleshoot and make changes for you, often without requiring a service visit

� On-demand operator training and support is always one push of a button away during normal business hours2

� Printer data is collected, analyzed and served to you in an actionable format

With VideojetConnect Remote Service, these things are no longer left to the imagination. Experience a new approach to service with tools and support that help you to be the first to know, the first to respond, the first to recover and the first to improve.

2

1st toKnow

1st toRespond

1st toRecover

1st toImprove

Service calls, nuisance faults and their most common causesBased on Videojet research, a great deal of printer-related service visits can be attributed to nuisance faults. These faults can occur due to inaccurate configuration settings or gaps in operator training – and they typically occur when changing from one production run to the next.

Examples of common faults include:

• Lack of on-time replenishment of consumables

• Print delay not matching the new package size

• Inadvertent changes to the print mode

• Date code entered as text

• Code printing in the wrong font (reset to default settings)

Often, these occurrences could be resolved quickly, without an on-site visit, if the necessary information to diagnose and act was made readily available to skilled personnel. Through software-driven innovation, VideojetConnect Remote Service does just that and helps to quickly get the right information into the hands of the right people, empowering you to get to the fix faster.

1 VideojetConnect Remote Service is available in select regions worldwide. Please contact your local Videojet representative for availability information for your location.

2 Contact your local Videojet location for hours of operation.

33

Immediate visibility and expertise to help keep your line up and running

Remote Alerts: Be the 1st to KnowReal-time notification of printer needs, warning or fault conditions

Now your personnel can receive email notifications of printer needs or abnormalities, even when away from the printer. By clicking on the link provided in the alert, they get immediate access to additional information for investigation and troubleshooting. You can also:

• Configure alerts for each recipient based on function and schedule • Set-up filters based on duration or frequency of an event • Leverage Videojet to help you monitor email alerts and pro-actively contact you in case of potential issues

With Remote Alert capability, you can have peace of mind regarding your printer status while away from the line.

Dashboards: Be the 1st to RespondInstant visibility to valuable printer and productivity information

• Customizable dashboard provides you with actionable information based on your role and what you care about • Quickly access printer status across your entire production • At-a-glance actionable data that allows you to quickly respond to printer needs • Easy to use charts and graphs to accelerate response to specific issues

These customizable dashboards can provide you with critical data that is an essential part of your daily work.

Remote Recovery: Be the 1st to Recover With remote recovery, a Videojet Remote expert is ready to assist

Using a secure connection, line operators can grant printer interface access to authorized plant personnel or a Videojet Remote expert for remote viewing of printer details and making adjustments to configuration settings. This access serves as a powerful tool to help enable faster recovery from common failure modes.

By allowing a Videojet Remote expert access to the printer, you can benefit from:

• Remote troubleshooting and repair for immediate recovery, if possible • Accelerated on-site recovery with remote identification of failed parts and necessary corrective actions • On-demand operator support provided directly on the printer by a Videojet Remote expert

Performance Reports: Be the 1st to Improve With on-demand performance reports, you can leverage the power of data to help improve your operation

Leveraging the proprietary Videojet Technologies analytics engine, Remote Service is able to analyze printer data and provide you with critical information that can be used to improve printer performance, such as:

• Printer uptime tracking and reporting • Printer health monitoring based on a proprietary algorithm to help identify potential failures before they occur • On-demand reporting: Including a printer performance report that identifies low performing printers and ongoing

issues, and provides recommendations for improvement • Videojet on-site consultative services, partnered with reports to help achieve continuous operational improvements

4

Get the information you need to help you maintain and improve your production

A. Customize printer name: Easily identify your production lines

B. Printer Status: Current state and duration to quickly identify printers needing attention

C. Last Message: Identifies printer service needs with last reported printer message

D. Consumable tracking: Identifies consumables levels to prevent potential downtime

E. Job Information: View current job and number of units produced with the ability to filter by hours and days

F. Track printer performance: At-a-glance you will be able to identify printer uptime and health level

EB DC F

Management Dashboard: summarized information delivered in an intuitive format allows managers to quickly review production information and printer performance, and offers a drill down capability to understand production and printer performance drivers across multiple sites.

E

B D

C

A

Operator Dashboard: Real-time at-a-glance view of all production lines with key information such as printer status and consumable levels enable operators to act on printer needs.

A. Customize dashboard information: Select the plant of your choice and the timeframe of interest

B. Availability: Printer performance with summarized printer availability across plant(s) and defined timeframe

C. Data and Reports: Download printer performance reports on-demand that identify poor performing printers and root cause and corrective actions or download printer and production data in spreadsheet format to make your own report

D. Production: Quickly identify your production performance and check against your goals

E. Current Status: Wondering what is happening across your production lines? Find out with a simple click to access the Operator Dashboard, providing you with a view of your operation.

A

5

Access critical printer data, parameters and settings to drive remote diagnostics and repair

A. Focus your attention exactly where and when you need to Plant dashboard shows all connected Videojet printers in the facility and data can be sorted by operational status.

B. Find configuration errors without leaving your location An individual Videojet printer’s settings can be easily accessed with recently changed values indicated.

C. Spot items that may require intervention Review diagnostic data at-a-glance with out of range values highlighted.

D. Evaluate data for operational improvement Configure printer data based on your areas of interest, and track printer performance over time.

C

A D

B

Maintenance Dashboard: Designed to aid maintenance personnel in diagnosing and correcting printer performance issues. This dashboard provides the ability to view a specific printer event, parameters, and status to help enable root cause identification of printer failures.

5

66

Leverage remote alerts and connectivity to improve response time and reduce recovery time

VideojetConnectTM Remote Service allows you to monitor basic printer needs while away from the production line. In addition, you can have Videojet monitor critical alerts and pro-actively call you when potential downtime develops.

The above Remote Service capabilities are available on select Ethernet-enabled Videojet printers. Contact your local Videojet representative for more information.

Managing Non-critical Alerts (No immediate downtime risk)

Actions

Printer: Communicates settings, diagnostic information, fault and warning conditions

Remote Edge Server: Transmits alerts per configured rules

ALERT: In-house maintenance ALERT: In-house maintenanceand Videojet Remote expert

Walk to printer andperform maintenance

or repair

Access Maintenance Dashboard,view critical information

Remote Edge Server: Transmits alerts per configured rules

Managing Critical Alerts (Immediate downtime risk)

Printer: Communicates settings, diagnostic information, fault and warning conditions

Use Virtual Network Connection to troubleshoot and resolve printer issue

Contact Videojet Remote expert

for additional assistanceas necessary

Actions

Walk to printer andperform maintenance

or repair

Videojet calls customer to provide support

Videojet Remote expert securesVirtual Network Connection through firewall

If on-site assistance of a Videojet Service Engineer is required,

one is dispatched with the diagnostic data and part(s) to help expedite issue resolution

Videojet Remote experttroubleshoots and

resolves printer issue

1st to KnowRemote alert notifications

Empowering you to act quicker, intelligent software dispatches immediate email notifications that inform you of potential irregularities or faults that could affect your Videojet printer’s performance.

1st to RecoverRemote recovery

With remote access capabilities, your trained personnel or a Videojet Remote expert with granted access, can electronically access your Videojet printer’s operating system, trouble- shoot and even make needed settings adjustments for you online. This virtual access can help you recover faster, and often without the need for an on-site service call.

Videojet recognizes that maintenance models are not one size fits all. No matter how you approach maintenance and repair of your printers, VideojetConnectTM Remote Service can help you do it better.

As an add-on, the Remote Service offering provides immediate and real-time access to key printer configuration and diagnostic data. This data can empower your maintenance team to move through printer issues more quickly, but also have the support and know-how of Videojet Technical Support experts at their fingertips. A powerful tool, Remote Service can help you get to the fix faster, often times without the need for an on-site visit.

For customers who manage their maintenance needs in-house, Remote Service can be a robust tool for enhancing the capabilities of your staff. It allows for increased collaboration, simplified troubleshooting, and faster printer adjustment. In addition, with the cloud-based option of Remote Service, a Videojet Remote expert can readily look in on your printer data and provide real-time assistance should additional expertise be required.

VideojetConnectTM Remote Service: A perfect complement to your maintenance model

Available either as a stand-alone service option or as a standard feature in other service agreements, VideojetConnect Remote Service further delivers uptime peace of mind.

1st to ImproveOptimize performance

Leverage data analytics and on-demand Remote Service reporting to identify performance improvement opportunities, corrective actions and drive operational improvements.

1st to RespondDashboards

Enabling proactive responses, dashboards give you visibility to the status of all the Videojet printers in your plant and you can drill down to detailed information on an individual unit. Configuration values can be quickly viewed without complicated navigation, and performance graphs can track a unit’s history to help identify causes of downtime events.

7

Call 800-843-3610 Email info@videojet.comor visit www.videojet.com

Videojet Technologies Inc. 1500 Mittel Blvd. Wood Dale IL 60191 / USA

©2017 Videojet Technologies Inc. — All rights reserved.

Videojet Technologies Inc.’s policy is one of continued product improvement. We reserve the right to alter design and/or specifications without notice.

Part No. SL000614br-remote-service-us-0417Printed in U.S.A.

Global Headquarters

Videojet Sales & Service Offices

Manufacturing & Product Development

Countries with Videojet Sales & Service

Countries with Videojet Partner Sales & Service

Peace of mind comes as standard

Videojet Technologies is a world-leader in the product identification market, providing in-line printing, coding, and marking products, application specific fluids, and product life cycle services. Our goal is to partner with our customers in the consumer packaged goods, pharmaceutical, and industrial goods industries to improve their productivity, to protect and grow their brands, and to stay ahead of industry trends and regulations. With our customer application experts and technology leadership in Continuous Inkjet (CIJ), Thermal Inkjet (TIJ), Laser Marking, Thermal Transfer Overprinting (TTO), case coding and labeling, and wide array printing, Videojet has more than 345,000 printers installed worldwide.

Our customers rely on Videojet products to print on over ten billion products daily. Customer sales, application, service and training support is provided by direct operations with over 4,000 team members in 26 countries worldwide. In addition, Videojet’s distribution network includes more than 400 distributors and OEMs, serving 135 countries.