VIDEO ON DEMAND (VOD) & PAY PER VIEW (PPV)With VOD & PPV, you can order great films, special events, or live sports, all from your

living room. Choose from thousands of movie titles, including Hollywood blockbusters.

Or gather friends and family for a live PPV event, like ESPN Full Court games or UFC,

so everyone can view the action from a front row seat.

How to rent a Video On Demand program

1. Press ONDEMAND (ON DEMAND).

2. Use to select a video category. For those with subcategories,

use to select the desired subcategory and press .

3. Use to select a video and press . A Summary screen will appear for

you to watch a preview or rent the video.

4. Use to select Rent for $ and press . A rental confirmation message will appear on

our screen. After you select agree, the video will begin playing immediately.

How to watch a rented Video On Demand program

Watch your rentals as many times as you want within the rental period

(24 hours for most rentals).

1. Press ONDEMAND (ON DEMAND) to view your current rentals.

2. Use to select the movie you would like to watch and press .

3. Press to start playing the video.

How to purchase a Pay Per View event

Simply press the “GUIDE” button on your remote control to purchase

PPV events. Charges will appear on your next month’s bill.

1. Press (GUIDE BUTTON).

2. Scroll using the and navigate to highlight the PPV event that you want to purchase.

3. Press to display the Program Info screen for that event.

4. Navigate to Rent for $ and press . A rental confirmation message will appear

on your screen.

CALLER ID ON YOUR TV• Hawaiian Telcom home phone customers can

use their TV as a Caller ID display. This feature is

automatically set up on your Hawaiian Telcom TV.

• Caller ID on TV allows you to see who’s calling

your Hawaiian Telcom home phone right on

your TV.

How to turn on/off or snooze your Caller ID on TV

1. Press MENU .

2. Use to navigate to My Account.

3. Use to navigate to Caller ID Snooze. Press to access and select preferences.

WHAT’S NEWStay up to date with Hawaiian Telcom TV news with the What’s New App. Keep up on

enhancements, features and offers like programming updates, free previews and more.

MY ACCOUNTMy Account allows you to manage all your Hawaiian Telcom services.

Go to hawaiiantel.com/myaccount to login or register.

QUICK FIXES• A reset usually resolves most service issues you may be experiencing. Turn your Set Top

Box off and on by pressing and holding the “Power” button for about 10 seconds.

• If you are still experiencing service issues, unplug the Set Top Box from the power outlet

for at least 10 seconds and then plug it back in. This reset method usually resolves most

problems related to the box.

• If you are still unable to resolve the problem, please see your User Guide for more

detailed information or visit hawaiiantel.com/tvsupport.

QUESTIONS ABOUT HAWAIIAN TELCOM TV?Visit hawaiiantel.com/tvsupport or call 643-6111.

Hawaiian Telcom TVQuick Start Guide

©2014 Hawaiian Telcom (7/14)

Easy steps & quick tips for getting the mostout of Hawaiian Telcom TV

How to Use Your Hawaiian Telcom Universal TV Remote Control

FIND OUT WHAT’S ON AND WHAT’S COMING UP

1. Press .

2. Scroll using or to see

program listings by channel & time.

3. Press to change the channel to

that program.

Additional notes:

• Title, description, cast, and rating information

will be displayed for highlighted programs if available.

• To go forward in the guide in 24-hour intervals, use DAYDAY

.

PICTURE-IN-PICTURE BROWSING

Find out what’s on other channels without

missing a moment of your current program.

1. Press or to scroll through the

program listings while watching live TV.

2. Press to select a program or to get more

information about an upcoming program.

3. Press EXIT (EXIT) to close the browsing

panel.

MENU

Customize your settings to personalize your

Hawaiian Telcom TV experience.

• Press MENU to quickly access the Live TV,

Recorded TV, Video On Demand, Apps,

Music, My Account or Settings

drop down menus:

• Set favorites.

• Search for programs by title or name of actor/actress/director.

• Set the channels you want to see.

• Control closed captioning.

• Customize sounds settings.

HAWAIIAN TELCOM DIGITAL VIDEO RECORDER (DVR)

Your DVR puts you in control of your TV viewing. You can record, pause, and replay your

favorite shows at the touch of a button. Now you can watch what you want, when you want.

Pause or rewind live TV with your DVR

• Pause live TV for up to 60 minutes by pressing (PAUSE).

Press (PLAY) to restart.

• Rewind live TV by pressing .

Record programs from any Set Top Box

• Press (RECORD) on your remote control to start recording. A record light

on all Set Top Boxes will remain lit until the recording stops. In the Guide,

a red icon will be displayed next to the program you are recording.

• To end recording at any time, press (STOP) and scroll down to Stop Recording;

press to confirm.

Schedule a recording of a program or a series

• Press , then use to navigate to the program you want to record.

• To record a single show, press (RECORD) once (one red dot will appear).

• To record a whole series, press (RECORD) twice (three red dots will appear).

• To cancel a recording from either the Guide or Picture-In-Picture menus, press

(RECORD) three times and red dots will disappear.

Manage your recordings with the touch of a button

• Press DVR

RE

CORDED TV

(DVR).

• By Date/By Title: List of recorded shows

• Add Recording: Schedule a show

• Scheduled: Displays future recordings

• Series: Displays series recordings

• Use or to access your recordings, edit recording settings, or add a recording.

Manage your DVR remotely through our online portal at hawaiiantel.com/myaccount

• Login or Register to My Account.

• Under the Hawaiian Telcom TV section, click on Program My DVR.

• Use the onscreen arrows to scroll through the TV listings.

• Click on a program to access the program info screen. Choose recording options.

• Make room for new recordings by deleting unwanted recorded programs.

Control devices with mode buttons

Record TV with one click

Go to Video On Demand (VOD) library

Skip back in 7 second

increments

Fast forward in 30 second increments

Fast forward

Go to recorded TV program list

Modify Viewing or Guide options

Returns to live TV

Go to main menu screen

Return to previous menu screen

Rewind

Exit from a menu screen or return to current program

Mute the sound on your TV

Edit text on the search screen

Navigate channels, menus and screens

Go to program info screen

Go to program guide screen

Go backward in guide by 24-hour intervals

Go forward in guide by 24-hour intervals

Return to the last channel you

were watching

For helpful hints on how to program your remote control, such as Auto Search to find your TV code and Power Control Sync Code to turn on multiple devices with one push, visit our Support link online at hawaiiantel.com/tv.

Go to the App Dashboard

Control selections on TV including Input/

Source and TV/Video

Controls and powers on/off

individual devices

Controls and powers on/off programmed devices simultaneously