www.interoute.com

Video as a Service Welcome to a world of successful meetings

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Video as a Service is a fully managed

visual communication solution complete

with high capacity low latency connectivity

from Interoute’s pan-European next–

generation network. It includes installation,

set up and a range of support services.

Why Interoute?For video conferencing to bring real benefits to your business

it has to be high quality. And high definition video needs a

high definition network to deliver it. Interoute is a combination

of Europe’s largest visual communication provider, and the

operator of Europe’s largest and most advanced digital network.

A qualified partner for the two largest vendors, Cisco and

Polycom. Interoute provide customer benefits in four key areas:

• Outstanding visual communication quality based on

the latest high end systems from multiple vendors, and

Interoute’s state of the art pan-European network, combined

with the best expertise in Europe to ensure your system is

optimized for quality and reliability. All our video services

are supported with end to end SLA’s and specialist IT teams.

• Secure scalability – Grow your video community with

integration of external IP and ISDN users via secure gateways

and support for PC video clients including Microsoft Lync.

• Resilience – Interoute VaaS is a resilient service hosted

in secure data centres. This protects against common

single point of failure issues that are often present in

dedicated solutions.

• Simplicity – Fully managed service including integration

of your corporate address book – just click to select a

name and call.

- 60,000kms lit fibre

- 9 hosting data centres

- 32 colocation centres

- 21 MANs

- 102 cities

- 30 countries

- 9 subsea landing stations

- 15 languages supported

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What is Video as a Service (VaaS)?

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Interoute’s VaaS provides much more than just the physical

equipment needed to make a video call. It’s a fully managed

service to ensure that your move to video meetings brings all

the business benefits without the IT headaches. From virtual

receptionists to greet people as they join the meetings, to

the option of specialist technical support team on standby to

ensure your important meetings run smoothly, Interoute has

you covered. We can provide internal marketing and training

packages and even our unique Meeting Intelligence Analyzer

software solution, so you can understand and manage usage

to get the most benefit from the solution and determine the

ROI to your business.

We offer a wide choice of high definition video conferencing

equipment, from fully immersive systems to room based, desk

based and PC clients. And thanks to Interoute’s advanced

pan-European fibre optic network, razor sharp video images

are delivered to any of the high definition video conferencing

equipment we install, set up and manage for you.

Welcome to a world of successful meetings.

Interoute enhances video service with:

• Provision of a full end-to-end solution from consultancy,

installation to ongoing service.

• Managed professional services.

• Hosted video conference sessions.

• Remote management and control.

• Reporting and monitoring services.

• Round the clock support from a Cisco, Polycom

and Microsoft qualified partner.

• Video coach user support for increased utilisation

and improved ROI.

Accelerating Decision Making

Unifying the Organisation

Improving Work/Life Balance

Scaling Knowledge

Video makes you more productive

LIFE

WORKShare ideas and materials

Shorten time to market

Ensure business continuity

Cement corporate culture and goals

Share information in real time

One message, no misinterpretation

Increase job satisfaction with less time on the road

Compete for scarce human resources

Make global local

Deploy troubleshooting, training, subject matter experts

What is Video as a Service (VaaS)?

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Interoute offer three VaaS solutions for customers:• Internet based video conferencing connecting across

the public internet.

• Premium high quality video conferencing connecting

across a secure Interoute Private Network.

• A hybrid solution designed for use with any existing

customer video conferencing infrastructure such as

conference bridge equipment.

For the Internet based and premium solutions, all video

conference bridging equipment is hosted by Interoute within

its secure cloud and delivered as a service.

Interoute ensures the latest software and security upgrades

are proactively updated.

The Premium solution offers enhanced capability using a

dedicated video network to assure high definition premium

quality in point-to-point and multi-point calls.

Also included with each solution is Interoute’s Video Analyzer

solution which gives detailed statistics on usage of the video

conference system. The entire solution is administered by

Interoute, with statistics, on demand upgrades, phonebooks

and support included.

The hybrid solution is a very flexible solution designed to

accommodate a wide range of bespoke customer requirements.

It makes it possible to fully integrate Unified Communications

(UC) with video conference (VC). Microsoft OCS and Lync

clients for example can be bridged together with a range of

different vendor video conference systems.

Interoute’s VaaS concierge servicesInteroute’s virtual meeting reception desk receives bookings for

reception services. There are also a range of services to support

complex or priority meetings that are offered as pay as you go,

or can be part of a package with a fixed monthly price.

VaaS Solutions

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Meeting Host – Meeting assistanceInteroute’s Meeting Host service includes access to one of

Interoute’s dedicated support specialists at the start of a video

conference meeting to ensure the meeting runs smoothly.

When combined with Interoute’s user training, carried out by

our dedicated training team, the Meeting Host service actively

helps users adapt to a new meeting process and leads to

successful productive meetings.

Benefits include:

• Help in booking video meetings.

• Guidance in starting up all the sites which will be included

in the video conference meeting.

• Assistance when the meeting starts, top tips and instructions;

- Use of the remote control and system functions, for example

how to connect a PC or switch the microphone off.

- Lighting and positioning of participants in the video room

for optimum image.

Meeting Monitor – proactive technical meeting supportFor priority meetings or ones connecting a large number of

sites, the Meeting Monitor service can be used to provide

specialist technical support to monitor the entire meeting

remotely and ensure that all sites are connected all the time.

With this service a dedicated Meeting Monitor will watch

over the meeting from our Video Network Operation Centre

to proactively manage it. A dedicated hotline number to your

Meeting Monitor can also be provided.

Meeting Secretary – Support to Minute Meetings Our Meeting Secretary service is available to record your

meeting. A summary of the meeting is provided along with

the actions from the meeting. The summary and actions are

e-mailed to the meeting leader within three days. Meeting

recordings can be viewed live or after the event, on demand.

(Interoute will sign a confidentiality agreement for this service

if required.)

Video Recording & Archiving• Recording to 2 hours.

• Storage 30 days with clickable link.

• Up to 10 simultaneous viewers.

Meeting Connection – interoperability connections to external partiesMeeting connection is a connection service for meetings with

external contacts, customers, suppliers, or partners. Meeting

Connection helps to set up these calls when you’re not sure

about the receiver’s system and connection facilities.

Meeting Services

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Interoute’s Meeting Intelligence Analyzer

is a statistics and analytic tool for video

conferencing. Analyzer measures the

usage of video conferencing systems

and video conferencing infrastructure

and services Analyzer is an easily usable

analytic tool that gives statistics on which

systems were used and who they called

with. It also gives an overview of all the

video systems and services bought from

Interoute, as well as visibility of any

flexible on-demand services.

Analyzer Standard comes as standard for all VaaS customers

and enables the viewing of basic statistics of the video

conferencing systems.

AnalyzePRO includes all the Standard Analyzer functionality

plus the visibility of more detailed statistics of the products and

services bought from Interoute. It adds the possibility to create

graphs based on a company’s specific KPI’s e.g. to calculate the

ROI on video conferencing investment. Analyzer PRO can also

provide statistics for customer infrastructure hardware e.g.

VCS Control and MCU.

Analyzer Cause Finder offers increased analysis incorporating

other customer data sources to measure and compare the

video conferencing usage against e.g. travel costs from the ERP

system or usage of Microsoft Lync. This solution also measures

all video conferencing systems, infrastructure and meeting

services from Interoute video services.

Meeting Intelligence Video Analyzer solution

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With Interoute’s Video as a Service we

can take over operation of hardware at

customer sites as well as management

of cloud based video bridging.

Interoute provides the following elements for managed

video end-points.

• Upgrade end-points automatically with new software.

• Upgrade the central telephone directory when changes

are made.

• Facility for proactive support as information about faults

seen directly by Interoute.

• Detailed statistical reports (use, system list, ROI, CO2

discharge etc).

The end-point services are in addition to the Interoute

provided elements for the Video Infrastructure service:

• Upgrade the system automatically with new software.

• Upgrade settings when changes are made.

• Facility for proactive support as information about faults

seen by Interoute directly.

• Continual function checking.

Prices are quoted per system and related cloud hosted video

services such as the core mulit-point bridging capability.

Interoute VaaS supports your business

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Interoute Communications Limited

Walbrook Building 195 Marsh Wall London E14 9SG UK

T +44 020 7025 9000 info@interoute.com

The Interoute customer service centre is

available 24*7*365 to manage customer

requests and issues.

Cost modelFor customers who want predictability of costs on a monthly

basis we provide the option to customers to lease the video

conferencing equipment and pay a fixed monthly charge

inclusive of both services and equipment lease.

We also offer the option to buy equipment outright and have

a monthly service charge just for video services.

Both the above options can be also be enhanced with the

flexibility to pay for additional video services on top of the

agreed service on an hourly usage basis.

Support

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