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Victor Steven JennekerHome Address: Nr 55. Val D Ryan Complex Scheppman street. Pioneers park EXT 1 Windhoek P O Box 10707 Khomasdal Windhoek (m) +264 810411186(E-mail) victorjenneker@icloud.com.

CCNA CERTIFIED –Training CompletedCCNP CERTIFIED – Training CompletedCCDP CERTIFIED – Training CompletedFORTINET NSE1 -2 CERTIFIED Training CompletedFORTINET NSE4 – In Progress

Objectives I believe in an open team-based knowledge-sharing environment. I like to exchange my knowledge and expertise with other colleagues. I am a carrier-oriented person with a positive attitude and take all criticism constructively.

I have a passion for technology and I would have a great honor to work for any company that has a vision and a mission, which I can be a part of. I have the ability to successfully and effectively execute and deliver the best of what I know and what I’ve researched.

Professional Summary

Current Job Description

A good listener and team player, have experience of supporting different Levels of system users. Good interpersonal, numerical, analytical, problem solving and

Organizing skills. Able to take on challenges and deliver on time. Demonstrable problem solving and Numerical skills. Excellent time and management skills. Can work out side office hours and 24/7 shift. Prefer any technical jobs related to Internet-works. Willing to learn, if job requires more training.

Title: Senior Service Desk EngineerDivision: CoreCompany: Salt Essentials IT 2016 March – Current

Salt’s Data Centre: Planning, design, implementation, management and monitoring of all infrastructures at the Data Centre and at Salt’s user community.

Working closely within the team of Service Managers and Service Management to ensure overall service quality, availability and cost efficient provisioning.

Assist with and also undertake to develop and enforce best practice, procedures and policies which lead to cost effective running/functioning of all Service Areas, operations and systems.

Ensure compliance with legal requirements in regard to licensing, communications and data legislation and legal obligations between customers, Salt, vendors, ISP’s and other entities as instructed by Manager of Service Management.

Develop, create, maintain and update Service Area, Data Centre and customer relevant documentation.

Verify billing input on assigned customers, projects and special tasks. Customer requests and third tier support to Service Desk engineers:

Prioritising of customer requests – scheduling and resolving of assigned tasks. Responsible for diligently logging of all actions against assigned

customer requests for billing and change control.

Implementation of disaster recovery procedures Mentoring junior staff if requested to do so Co-ordinating workloads within the team of Service Managers and the

Manager Service Management. Back-up to other Support Engineers on functioning of infrastructures

and problem solving Projects: Planning, design and implementation of projects related to

products sold by Salt Leading and doing effective project management of Data Centre and

selected SLA's and ad-hoc projects. Quality check SLA implementations and projects as well as other

implementations based on best practice, established or newly developed procedures and processes as per assignment.

Provision of technical advice for staff when planning, designing and implementing projects.

Provide training, if requested, based on area of expertise, within the framework of projects, feedback from special trainings and event participation.

Practicing technical account management within the framework of SLA

Title: NOC Support/EngineerDivision: NOCCompany: Paratus Telecom Namibia2014 – 2016 March Data Engineer

Monitoring Network Systems for downtime, assist broadband and internet customers

Add, Remove and Change existing and new Clients database on Argus. Monitoring, ICMP Fails, Dormant interfaces, Moved Interfaces, line tag

descriptions, troubleshooting IRIS portal Configure and Troubleshoot Net flows on customer equipment Attending / Logging Tickets in CRM system and inform the customer

support via CRM or email Reporting circuits down on Argus to Telecom Namibia, Sintrex and other

relevant reporting organizations. Escalating firewalls and Critical Links to Core and Admin. Troubleshooting Customer Circuits VPN’s, VLAN, MPLS, Ceragon and

IPCS Clients. Implement and configure new and existing circuit upgrades Troubleshoot / rectify customer capacities, latency, packet loss, speeds,

and throughput on Circuits. Clearing errors on CE and PE routers. Generating Monthly Reports For SLA Customers Liaise with TN for Notifications, RFO, explaining downtimes and

feedback to customers Explain downtimes in reports to relevant Accounts managers for each

SLA customer Configuring Cisco and Juniper routers of a variety of models

Installing and testing Routers at customer premises Routing customer circuits and VLAN Ranges

Creating VRF’s for new customer circuits OR add to existing links Liaise with Activations and Accounts dept. in regard to new and existing

customers. Request and assign IP Addresses and VLANS to new / existing clients Allocating new IP space by managing removed and cancelled

interfaces / clients Assisting Accounts dept. with technical issues Troubleshooting and escalating voice issues Allocating, creating, testing new Digicon time slots for new / existing

customers Assisting Level 1 and 2 NOC support team Liaise and report to NOC Manager Provide service to installed clients at all levels (operator to

management)

Professional experience

CCNA/CCNP Student/Work Experience Synergy Networxx, London UK.Oct 2012 – July 2014 My responsibilities include the following:

Implement an EIGRP based solution, given a network design and a set of requirements

Document results of EIGRP implementation and verification Configure OSPF routing Document results of OSPF implementation and verification plan Good understanding of TCP/IP Addressing Good practical understanding of subnetting and advance subnetting

techniques like VLSM Design and implementation of Interior routing protocols like RIP, EIGRP,

OSPF Implemented and managed inter-vlan and intra-vlan traffic on catalyst

2950, 3550, 3750 switches. Configuration of Cisco Routers Series 26xx, Cisco 28xx, Cisco 36xx,

Cisco 2950, 3560 and 3750 Switches Implementing basic strategies for security/Cisco IOS firewalls. Implementing basic IP-routing & configuring different routing protocols

using CLI/SDM,Putty Verifying device configuration & network connectivity using Telnet/Trace

route/SSH. Designed, implemented, configured, deployed and tested the CCNP

Routing and Switching Lab Network Setup which consisted of 5 x Core Routers of different Cisco series, 4 x Core Switches etc

Honored to be part of the Internetwork security workshop conducted by the only person in the world with a Penta CCIE + CCDE

Configuring advance Frame-relay for CCNP lab setup project Checking and diagnosing equipment and connectivity along with

Faultfinding and Rectifying.

Redstone Converge Solutions2010 – 2012 (Contracting)Data Engineer

Liaise with project management in accordance of network diagram Plan teamwork and on the job responsibilities Follow the network diagram according to cable installation

specifications Pulling cables and terminating Cat 5e, Cat 6 and Cat 6a from a number

of manufacturers e.g., Systemax and Tyco. Make on site decisions to find the most efficient and cost effective

route Installing frame cabinets, looming the cables within the cabinets to

routers and switches Calculate cable capacity within containment Install cable protection where necessary (copex and sox) Discuss work with customer on site and report back to project manager

CarillionSeptember 2012 – July 2014 (subcontractor)Ground worker and Trackman Duties

New Track Installations Rail Cutting and Drilling Fish blade Installation Ballast Regulation Complete and carry out works according to Health and Safety Policies and as per Task Brief Escalate Issues to Management with Effect to the Company

MlogicAugust 2009 – September 2010Supervisor (Construction)

Management of skilled and unskilled workers Keep records of on-site materials used and progress made on assigned

tasks by project management Communicate safety procedures with workers and have them sign

necessary documentation for example acknowledgement of risk assessment and manual handling

Making sure workers have the right personal protective equipment (PPE) Work closely with other site operatives and coordinators for various site

implementation activities Responsible for end of day work monitoring of workers completed and Report any corrective issues to management

Education & Certifications

EDUCATION:

Cisco Certified Network Associate (CCNA) - Synergy Networxx Ltd

Setting up a Cisco R&S CCIE Data Centre Setup - Synergy Networxx Ltd

Cisco Certified Network Professional (CCNP) -Synergy Networxx Ltd

Cisco Certified Design Professional (CCDP) - Exedin

Line-side Rail (August 2012)

PTS (Personal Track Safety and Track Induction)Emergency First Aid and Manual Handling

Redstone Academy Certified Trained (2010)Network Infrastructure Design, Copper and fibre, Installation (High Level and Low Level), Terminating and Testing Copper installations, Pre-termination, Cabinet and Frame Looming, Health and Safety, Quality of Service Data Installation of: (Cat 5, 6-7, Ethernet Cables, Voice cables)

Advanced City College (2010)CCTV Operator QCF Level 2Advanced City CollegeFirst Aid Certified

Advent Computers (2009)

A+ IT Technician (Exam 220 – 206)Computer Hardware Technician Microsoft Office (Microsoft Word, Excel, PowerPoint, Outlook)

Prometrics (2008)CSCS Card (Construction Skills Certification Scheme)Registration Number: 03562 328

Academy Of Learning Namibia (2003)Pastel V 5.2 Accounts

Secondary School David Bezuidhenhoudt Secondary School (Namibia) 1998

GCSE (Distance Learning - England University of Cambridge)

Technical Proficiencies

Many areas of expertise span many Cisco products and technologies I have configured and worked with. Following is the summarized list of my specializations and skills I confidently possess in each of the respective areas

HARDWARE Cisco Routers: 17xx, 25xx 26xx, 28xx, 36xx, 37xx and 38xx series Cisco Switches: 29xx, 35xx, 65xx and 4xxx series Hardware – assembling and installation of computers systems.

Fortigate 60D, 70D,100D

SOFTWARE: Multiple versions of Cisco and Nexus IOS and CatOS Mutiple versions of Fortigate IOS Technologies & Protocols: TCP/IP, OSPF, EIGRP, BGP, HSRP, SNMP,

DNS, DHCP, NAT/PAT, PPP, PAP/CHAP, Frame Relay, VLAN, VTP, STP,VPC.

Windows XP/2003/2008

References Available on request.