Enabling Transformation through Technology

Vice Chancellor’s Retreat 2009

Vision of ICT Entities Key areas of Focus University ICT Strategic Plan ICT the Great Enabler Current Initiatives Top 10 IT Issues in Higher Education Technologies to watch

Agenda

The Information and Communication Technology (ICT) Entities of the Universityoperate as a single, unified, collaborative

agentfor enabling the strategic objectives of theUniversity in a customer driven environment.

Vision of ICT Entities

To provide the ICT environment that enables the University to compete globally by:◦ providing a single space for e-learning,

collaboration and research, administrative efficiency, the highest degree of institutional capacity and service delivery to all stakeholders and constituency groups;

◦ driving best processes, practices and systems for administration and academia, in order to produce graduates possessed with attributes of: critical thinking, problem solving skills, self reliance, self direction and transformative leadership.

Draft Mission

Enable a ‘Single University Space’ Enhance teaching/learning effectiveness Research and Innovation Customer Service Dramatically improve administrative

processes

Key areas of focus for the Mission Statement and Core Values

•Voice Interconnectivity Project

•Integrated Portal

•Enterprise Identity management

Enabling a single University Space

•Integrating LMS (Moodle Network)

Teaching and Learning

•Vendor Relationship Management•Le

verage economies of scale

•Collaboration Tools

Funding the Enterprise

•Process improvement and redesign

Transforming leadership and Administrative processes

•Internet2

•UWI Research Database

•Graduate student tracking

Research and Innovation

Framework for University ICT Strategic Plan

Enables our professors to teach more effectively and more broadly

Enables our students to learn faster and better and acquire new skills more effectively

Enables our researchers to open up new frontiers of research

Enables the enrichment of student experience as a part of University Life

ICT is the Great Enabler

Enables our institutions to be managed more efficiently and effectively, improving the quality of decisions

ICT is the Great Enabler

Voice Interconnectivity Pilot

1. Dial Access Number2. There will be two rings followed by dial

tone3. Dial UWI Directory number - 5 digits,

first digit is campus prefix followed by 4 digit extension Open Campus - 3Cave Hill - 4

Mona - 6St Augustine – 8

E.g., UWI Directory number for extension 3728 at StA is 83728

Single basket of courses◦ Integrated Learning Management system

Moodle Networks (Elearning Working Group) Pilot identified for semester 1 2009 - Mona and OC

Integrated student portal – CampusEAI◦ Pilot at StA soft launch 1 August 2009

Seamless movement across the UWI ◦ Enterprise Identity Management

Enabling a Single Virtual University Space

Single Virtual University Space Connectivity Status

Campus Total Bandwidth BreakdownSt Augustine

145 Mb Commodity55 Mb Internet2

45 Mb – TSTT100Mb and 55Mb Internet2 – LAUREN via Columbus

Cave Hill 55 Mb 15Mb – TeleBarbados40 Mb –LIMENegotiations in progress for Internet2 which will provide 55Mb Internet2 plus 100Mb Commodity

Mona 120 Mb 60Mb – Flow60 Mb – LIME (recently negotiated tripling bandwidth provision at almost no additional cost)

Open Campus

5Mbps20Mbps1Mbps ADSL (approx.)Dial-up or none

TSTT (St. Augustine)FLOW (Kingston)33 Open Campus Country Sites9 Open Campus Country Sites

Reliance on cross-campus team

CDB funding◦ Technical Assistance project

review existing projects propose options and best practice solutions develop a phased implementation plan.

Single Virtual University Space Resource Required

Collaboration with Registry and Finance teams – University Registrar/University Bursar

Core processes◦ Finance◦ Student◦ Human Resources

Objective◦ Utilize full potential of the ICT and Enterprise

Administration Systems◦ Maximize efficiency and institutional effectiveness

through knowledge management

Process Improvement and Redesign

Revise Business processes Workflow

automate processes, attach documents, define metrics, reduce paper

Self-service functionality

Business Intelligence - Monitor key performance indicators

Process Improvement and Redesign

Aggregate software licenses to leverage economies of scale◦ Microsoft Enterprise Products

CH, StA and Open Campus

◦ Turnitin (Anti-plagiarism software)

◦ SPSS

◦ Symantec Antivirus CH and StA

◦ ArcGIS

Funding the Enterprise

University-wide pricing for ICT ◦ DELL◦ Hewlett Packard◦ Oracle◦ LIME

Apply ICT to reduce operating cost◦ Collaborative tools (desktop video conferencing)

Funding the Enterprise

Establishment of University ICT Working Committee

Electronic Acceptance of ICT Policies August 2009◦ Acceptable Use◦ Email and Messaging Services◦ Security

Updates on ICT projects available at www.uwi.edu/ictportal

Other Achievements

1. Funding IT2. Administrative/ERP Information Systems3. Security4. Infrastructure/Cyberinfrastructure5. Teaching and Learning with Technology6. Identity/Access Management7. Governance, Organization and Leadership8. Disaster Recovery/Business Continuity9 Agility, adaptability and responsiveness10. Learning Management System

Top 10 IT Issues 2009 in Higher Education

Source: Educause Review July/August 2009

Technologies to Watch Mobiles

◦ continue to evolve rapidly ◦ run third-party applications, location-awareness ◦ learning, productivity, and social networking.◦ broadband mobile devices like the iPhone -

portable computers Cloud Computing

◦ emergence of large-scale “data farms” ◦ huge processing power and storage capacity◦ multi-user application scaling, hosting, and multi-

processor computing ◦ different ways of thinking about computers,

software, and files. Source: Horizon Report 2009

‘Like surfers, leaders must always ride the waves of change. If they get too far ahead they will be crushed. If they stay too far behind they will become irrelevant”

Lee Bolman and Terrence Deal, Reframing Organizations

It takes knowledge, patience and balance necessary to ride the waves.