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Viasat Business VoiceUser Guide
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User guide » 2
Viasat Business Voice is a Voice over Internet Protocol service
that provides many of the commonly-used phone service features for
up to four phone lines:
› Number portability
› Directory listing
› Unlimited calling to the US, Mexico, and Canada
› Caller ID
› Call waiting
› Call forwarding
Your Business Voice service is prioritized over Viasat's network
for optimal satellite connection and premium call quality for use
in your office, while our mobile dialer, Viasat Voice Pro, gives
you the flexibility to use your business line remotely.
Note:
› The Business Voice service should be connected to the internet
through the equipment provided to you by Viasat without any
encapsulation (with or without VPN, encryption, and/or SNA) in
between.
The Grandstream IP phone provides easy access to additional
features, such as messages, phonebook, redial, hold, mute,
conferencing, call transfer, speaker, and volume adjustment, as
well as a message indicator. You can also program the speed dial
buttons for faster dialing.
The phone screen displays differently depending on whether the
phone is idle or in use. The idle screen displays the date and
time, phone number, and status of the network, along with softkey
options that are context sensitive. The available options are
listed above the softkey buttons and will change depending on the
status of the phone.
If there are any missed calls, the phone number will be replaced
with the number of missed calls, and the fwdall softkey will change
to missed.
Business Voice service features
› Call transfer
› Three-way calling
› Anonymous calling
› Do-not-disturb
› Voicemail
› Follow me using mobile dialer
Grandstream IP phone features
Idle screen
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LCD display
Date and time Displays current date and time
Network icon Shows status of network, indicating whether the
network is down, booting up, or registered
Status icon Shows the status of the phone for registration
status, call features, etc., using LCD status icons
Idle screen softkeys Context sensitive and will change depending
on the idle status of the phone; some of the softkeys in the idle
screen are:
› NextScr - Toggles between screens
› FwdAll - Forwards all incoming calls to another phone
number
› More - Shows additional idle screen softkey options
› Missed - Shows unanswered calls to this phone if the phone
number is replaced with a missed-call message
Call screen softkeys Context sensitive and will change depending
on the call status of the phone; the main softkeys in the call
screen are:
› Redial - Redials the last dialed number in the call log when
the phone is off hook
› Dial - Dials the entered number
› Answer - Answers the incoming call
› Reject - Rejects the incoming call
› EndCall - Ends the active call
› Transfer- Shows up after pressing the transfer button and
entering transfer target number. Press transfer softkey to do blind
transfer (transfer directly without advising the recipient of the
call).
› Split - In auto-attended transfer mode, after establishing the
second call, press split to quit transfer and go back to normal
talking status.
› ConfCall - Conferences the active calls
› ReConf - Re-establishes the conference with the calls on
hold
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LCD status icon
Registration › Solid: registered › Hollow: unregistered
Headset › Off: headset on hook › On: headset off hook
Missed call › Off: no missed call › On: new missed call
Mute › Off: active call is not muted › On: active call is
muted
Handset › Off: handset on hook › On: handset off hook
Call forward › Off: feature disabled › On: feature enabled
Speaker › Off: speaker off › On: speaker on
DND (do-not-disturb) › Off: feature disabled › Off: feature
enabled
The status icons below are shown on the LCD display of the
phone.
Keypad
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Keypad
LINE key Indicator lights up showing active use:
› Solid green - call active › Flash green - call on hold › Flash
red - incoming call
Softkeys The softkey buttons below the display are context
sensitive and will change depending on the status of the phone.
They provide additional options within a feature being used.
Messages – To listen to voice messages, press and follow the
voice prompts.
Phonebook – Press to view contacts added.
Home – Press to go to idle screen when in a submenu.
Hold – Place active call on hold or resume the call on hold.
Standard keypad Used for dialing phone numbers.
› Press numeric keys 0-9 to enter phone number.
› Press “*” to enter voice menu or input special characters, or
long press to lock the keypad.
› Press “#” to dial out numbers or input special characters.
Navigation keys In menu:
› Press up/down buttons to scroll through menu options.
› Press left button to go back to the previous menu.
› The right button has no function.
Menu/OK button In sub-menu:
› Press to confirm the current selection or the information
entered.
Mute – Mutes or unmutes an active call.
Headset – Press to switch between headset and handset mode in an
active call.
Transfer – Transfer an active call to another number.
Conference – Establish 3-way conference with two other
parties.
In idle:
› Press the up button to view missed calls.
› Press the down button to view dialed calls.
› Press the right button to view answered calls.
› The left button has no function.
In idle:
› Press to enter the main menu.
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Keypad
Send:
› Send – Press after entering a phone number to dial out.
› Redial – Press to redial the previously dialed number.
Speaker – Press to switch between speaker and handset mode in an
active call.
Message waiting indicator LED indicator – Flashes red when there
is a new voicemail
Note:
› The page/intercom and record features of the phone are
disabled and not supported at this time.
Handset, speaker, and headset mode
The phone can be used with the handset, speaker, or headset when
making calls. Lift the receiver to use the handset, press the
headset button to switch to headset, or press the speaker button to
use the speaker.
Completing calls
There are several ways to complete a call.
› On–hook dialing: Enter the number when the phone is on the
hook and then send out.
1 When the phone is idle, enter the number to be dialed out.
Take the handset off hook, or
Press the speaker button, or
Press the headset button with headset plugged in, or
Select an available line key.
2 The call will dial out
Making phone calls
› Off-hook and dial: Take the phone off hook, enter the number,
and send out.
1 Take the handset off hook, or
Press the speaker button, or
Press the headset button with headset plugged in, or
Press an available line key to activate the speaker.
2 The dial tone will sound.
3 Enter the number.
4 The call will dial out.
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› Predictive dialing: While dialing, the phone will predict and
list candidates of the target number based on the entered digits.
If the target number exists in the contacts/call log, the phone
will display a list of matched numbers. Select the number using the
up/down button and dial out, or keep dialing the desired number and
dial out.
› Redial: Redial the last number dialed.
1 Take the handset off hook, or
Press the speaker button, or
Press the headset button with headset plugged in, or
Press an available line key to activate speaker; or
When the phone is in idle.
2 Press the send button or the redial soft key.
› Via call history: Dial the number logged in phone's call
history.
1 Press menu button to bring up the main menu.
2 Enter call history by pressing the menu button.
3 Enter the local call log by pressing the menu button.
4 Select from answered calls, dialed calls, missed calls or
transferred calls using the navigation arrow keys and press the
menu button. Select the entry you would like to call using the
navigation arrow keys and press the send button to dial out the
desired number.
› Via contacts: Dial the number from the phonebook.
1 Press the phonebook button.
2 Under contacts, enter the phonebook using the navigation arrow
key.
3 Select the contact you would like to call using the navigation
arrow key.
4 Press the send button to dial the selected contact.
› Via speed dial: After setting up the speed dial buttons in the
web GUI (see Speed Dial Setup for instructions), press the speed
dial button associated with the number you want to call.
Receiving calls
› Single incoming call: Phone rings with selected ring tone. The
corresponding line key will flash in red. Answer the call by taking
the handset off hook, pressing the speaker or headset button, or
pressing the flashing line key.
› Multiple incoming calls: When another call comes in while in
an active call, a call waiting tone (stutter tone) will sound. The
other line key will flash in red. Answer the incoming call by
pressing the flashing line key. The current active call will be put
on hold automatically.
Do not disturb (DND)
Do not disturb can be enabled or disabled from the phone's
display by following the steps below.
1 Press the menu button and select preference using the
navigation keys.
2 Press the menu button again to get into preference
options.
Answering phone calls
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1
2
3 Select do not disturb and press the menu button.
4 Use the arrow keys to select, and press the menu button to
enable or disable the DND feature.
When the do-not-disturb feature is turned on, the DND icon will
appear on the right side of the display. The incoming call will not
be accepted, and the call will go directly into voicemail.
Call waiting
During an active call, the call waiting tone (stutter tone)
sounds when a new call comes in. Press the line key to switch
between calls.
Call hold
› Hold: Place a call on hold by pressing the hold button. The
active line key will blink in green.
› Resume: Resume call by pressing the blinking line key.
Mute
During an active call, press the mute button to mute/unmute the
microphone. The display will show the mute icon on the top of the
screen when the call is muted.
Call transfer
Calls can be transferred two ways: blind transfer and attended
transfer.
› Blind transfer (transferring a call directly to another
number):
› Attended transfer (transferring a call after advising the
recipient):
During a phone call
1 Within an active call, press the transfer button and dial the
number to transfer to.
2 Press the send key or # to complete the transfer of the active
call.
1 Within an active call, press the other line key. The first
call will be put on hold.
2 Enter the number for the second call in the new line and
establish the call.
3 Announce the transfer of the call to the recipient.
4 Press the transfer button.
5 Press the flashing line key that is on hold to transfer the
call.
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Conferencing
The phone can host a three-way conference call by following the
steps below.
› Initiate a conference call:
1 Establish the first call.
2 Press the conference button and a new line will be brought up
using the same phone line.
3 Dial the number and press the send button to establish the
second call.
4 Press the conference button or press the confcall softkey to
establish the conference.
› Split and Re-conference:
1 During the conference, press the hold button. The conference
call will be split and both calls will be put on hold separately
with two line keys blinking in green.
2 Select one line key and press to resume the 2-way
conversation.
3 To re-establish the conference call, before selecting a
separate line, press the reconf softkey right after the conference
call is split.
› Cancel Conference:
1 If you decide not to conference after establishing the second
call, press the endcall softkey instead of the confcall softkey or
conference button.
2 This will end the second call, and the screen will show the
first call on hold.
› End Conference:
Press the endcall softkey or simply hang up to terminate the
conference call. If a remote party hangs up, they will be
disconnected from the conference, but the other party on the call
will remain in the conference.
Note:
› You have to remain in the conference for its entire duration
or the call will end. You can mute the call, but you must remain in
the conversation.
A blinking red LED indicator on the top right corner of the
phone indicates there is a voicemail message.
› To retrieve the voicemail:
1 Press the message button to dial into the voicemail box.
2 Follow the voice prompts.
Voicemail
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Call features
The phone supports the following features:
Call features
*30 Anonymous calls (for all subsequent calls) – Dial *30 to
prevent your number from appearing on the recipient’s call
display.
*31 Cancel anonymous (for all subsequent calls) – Dial *31 to
cancel this feature.
*50 Enable call waiting (for all subsequent calls) – Dial *50 to
use the call waiting feature.
*51 Disable call waiting (for all subsequent calls) – Dial *51
to cancel this feature.
*67 Selective anonymous call – Dial *67 followed by the number
to dial out and press send. Note: Only the first dialed call is
anonymous. All subsequent calls will appear on the recipient’s call
display.
*70 Call waiting disabled (per call) – Dial *70 followed by the
number to dial out and press send.
*71 Call waiting enabled (per call) – Dial *71 followed by the
number to dial out and press send.
*72 Unconditional call forward – Dial *72 followed by the number
to dial out and press send.Note: Once set, all calls will be
forwarded to another preset number, and your phone will not
ring.
*73 Cancel unconditional call forward – Dial *73 to cancel this
feature.
*90 Busy call forward – Dial *90 followed by the number to dial
out and press send.
*91 Cancel busy call forward – Dial *91 to cancel this
feature.
*92 Delayed call forward – Dial *92 followed by the number to
dial out and press send.Note: Once set, the incoming call will be
forwarded to another preset number if no one answers the phone.
*93 Cancel delayed call forward – Dial *93 to cancel this
feature.
Note:
› You must first obtain a dial tone before pressing the numeric
code to enable or disable a feature.
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Settings via web interface
By using the web graphic user interface (GUI) to access the
phone, you can setup the speed dial buttons, add contacts to the
phonebook, and change the headset type. To access the GUI, you will
need to obtain the IP and MAC addresses of the phone you want to
change these settings on.
1 On the IP phone, push the nextscr softkey two times and note
the IP address.
2 Locate and note the MAC address on the back of the phone.
3 Using a web browser, go to https:// followed by the IP address
(i.e., https://XXX.XX.XXX.XXX).*
4 Enter the username user.
5 The password will be a combination of the last six digits of
the MAC address (no colons, all lower case) and the last four
digits of the phone number. For example, if the phone MAC address
is 00:0B:82:DE:87:F5 and the last four digits of the phone number
are 1287, the password would be de87f51287.
*If the browser indicates an invalid security certificate,
select the advanced tab, click add exception, and then select
confirm security exception (or similar options in any browser to
continue to the webpage). This web GUI is designed for private use
to specific equipment, not for public access, so no certificate was
obtained. This poses no security threat.
Note:
› The speed dial, phonebook, and headset settings are the only
ones that can be changed. Any other modifications will revert back
to default settings within 24 hours.
The speed dial buttons can be set up by using the web GUI
interface.
1 Once logged in, go to the settings menu and select
programmable keys from the pop-up menu.
2 Next select programmable keys from the submenu.
3 Under the multi-purpose keys section, confirm speed dial is
selected from the drop-down menu under mode.
4 Use the default selection of account 1 from the drop-down menu
under account.
5 Enter the name you want to assign to the speed dial button in
the description field.
6 Enter the ten-digit phone number in the value field.
7 Repeat for each speed dial entry.
8 Click save and apply. A confirmation message appears when
successfully saved.
9 If no other settings will be changed, click user logout in the
upper right corner to log out of the web GUI.
Label the speed dial buttons by removing the plastic cover over
the label. Replace the plastic cover when finished to protect the
label.
Speed dial setup
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Phonebook setup
You can add contacts to the phone’s phonebook through the web
GUI interface.
1 Once logged in, go to the contacts menu and select local
phonebook from the pop-up menu.
2 Next click add contact.
3 Complete the fields (the work phone number field is
required).
4 Repeat for each additional contact you want to add.
5 Click save. A confirmation message will appear.
6 If no other settings will be changed, click user logout in the
upper right corner to log out of the web GUI.
The phone supports normal RJ9 headsets and Plantronics EHS
headsets.
Connect headset to base:
1 Connect the headset plug to the headset port on the back of
the phone.
2 Press the headset button on the keypad.
3 The headset icon will show on the display.
EHS headset mode:
By default, the headset mode is set to RJ9. To use a Plantronics
EHS headset, log in to the web GUI interface.
1 Once logged in, go to the settings menu and select preferences
from the pop-up menu.
2 Next select audio controls from the submenu.
3 Under the headset section, select the Plantronics EHS radio
button for the headset type.
4 Click save and apply. A confirmation message appears when
successfully saved.
5 To change back to the RJ9 headset type, select normal under
the headset type. Then click save and apply.
6 If no other settings will be changed, click user logout in the
upper right corner to log out of the web GUI.
Note:
› When in headset mode, if the power is interrupted or the phone
reboots, headset mode will remain on.
Using the Viasat Voice Pro mobile dialer, you can take your
Business Voice line with you wherever you go. Each phone line you
purchase comes with a Viasat Voice Pro account. Go to the Android
or Apple app store and search for Viasat Voice Pro to download to
your mobile phone. Use it over Wi-Fi or with your cellular service
by turning on cellular data under the settings menu on your
device.
Note:
› If you replace your current device, you will need to contact
Viasat customer support to request a new token password to log in
on the new device.
Connecting to headset
Viasat Voice Pro mobile dialer
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Android
Install app
From the Google Play store, search for the Viasat Voice Pro app.
Install the app, sign in, and wait for the service to complete
registration.
Search for Viasat Voice Pro and tap install. Once installed,
open the app.
Enter your new phone number and password from the Business Voice
order confirmation email and then tap sign in. (There will not be a
QR Code in the email.)
The app will load the configuration, which may take a few
seconds. If it fails, verify the phone number, re-enter the
password, and ensure the device is connected to the internet or
Wi-Fi.
The upper left corner displays your phone number in grey,
indicating the app is attempting to connect with the server.
If the status color changes to red, the registration failed.
Completely exit the app and restart it to attempt registration
again.
Install app Sign in Registration
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Permissions
The app will request various permissions when it registers for
the first time. It will first show what permission it is
requesting. Tap next, and the pop-up box will provide the option to
allow or deny the request. When using features of the app for the
first time, other requests may display for permission to access
location services, photos/media/files (for contacts), or the
camera.
The app will request access to the microphone for use during
calls and to record audio.
The app will request permission to make calls and access the
phone features of your device.
The app will request access to the contacts on the phone, which
allows you to make calls to people in your address book.
Note: If you deny access, the contacts list in the app will
remain empty, and you will not be able to add contacts or use them
for Quickdial.
Microphone Phone calls Contacts
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If you deny any of the requests, a confirmation message
displays, allowing you to retry (allow access) or continue (deny
access).
If you denied access to your contacts and later would like to
allow it, on the contacts screen, tap grant. Then allow access on
the pop-up box that displays.
If you want to change any of these permissions at any time, go
to your device’s settings menu and select apps and then application
manager. Scroll down to select Voice Pro, and then select
permissions. Toggle the button to the right to enable a feature or
to the left to disable it.
Confirmation message Access contacts Update options
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Keypad options
The app will default to the keypad screen, which displays the
status indicator, settings access, keypad, voicemail button, and a
menu bar located above the keypad. The menu bar allows you to set
up quick access to specific numbers or contacts, view your call
history, access your contacts list, as well as place calls.
When the app registers with the server, the status turns from
grey to green in the upper left corner.
To access the settings menu, tap the ellipses in the upper right
corner and then tap settings.
A voicemail indicator appears next to the voicemail button if
you have messages. To access voicemail, tap the voicemail button.
There, voice prompts will direct how to set up voicemail options
and record your greeting.
Status Settings Voicemail
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Quickdial allows you to add important or frequently-used
contacts for quick, easy access. Tap the + button in the lower
right corner to enter a new contact.
You can type the contact information manually or add from your
contacts list, if permission was granted to use your device’s
contacts.
To manually enter, type the name in the title field and add the
phone number.
You can add an image or take a photo to add to the contact, if
desired.
Tap the camera button to take a picture or select an image from
the device’s photo gallery (you must allow access to photos when
prompted).
Quickdial setup
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If permission was granted to use your device’s contacts, you can
add an entry from your contact list.
Tap the add contact button in the upper right corner, and then
select the contact you want to add.
After selecting the contact, the name and phone number will
autofill the Quickdial fields.
When finished, tap the check mark in the upper right corner to
save. Tap x in the upper left corner to delete the entry.
Once saved, the entry appears on the Quickdial screen.
To add more Quickdial contacts, you must be in edit mode. Tap
the ellipses in the upper right corner and select edit mode. You
can also switch between list and grid views on this menu.
Quickdial setup
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To delete an entry, tap the x on the contact you want to
remove.
To add an entry, click the + button.
To place a call, tap the contact.
For additional options, press and hold the entry. Call places
calls through the app, while GSM call places them through the
device. You can also choose to copy the number.
Tap the contacts button to view the contacts. If you denied
access, the list will be blank, and the contacts feature will not
be available.
Tap grant if you want to allow access, and then tap allow on the
pop-up box.
Note: The entries added to your Quickdial list will not appear
in your contacts list.
Quickdial setup Quickdial setup Contacts
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Tap the history button to view a log of all the incoming and
outgoing calls, both complete and incomplete, when all calls is
displayed next to the search button. Missed calls will display
calls that were not answered. Recorded calls lists only the calls
that you have recorded.
To access these, tap all calls next to the search button and
select the option from the pop-up menu.
Calls can be placed from the log by tapping the number or
contact that you want to call.
To view the call details for a specific call, in the call
history, tap the info button to the right of the desired call.
If a call was recorded, there will be a small recording icon
below the incoming/outgoing call indicator to the left of the
call.
The call details show dates and times calls were made or
received, the duration of each call that connected, and if the call
was accepted, rejected, missed, or forwarded.
History Call details View details
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If a call was recorded, it will appear in the call details for
that call. Tap the play button to listen to the recording.
To delete or share the recorded call, tap the ellipses next to
the recording. Select delete or share.
If sharing, select how you want to share it from the list of
options in the pop up box.
Note: Some options may not work with this service.
Play recording Recorded call options Share recorded call
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A list of all recorded calls may be found under the call history
by tapping all calls next to the search button and selecting
recorded calls from the pop-up menu.
To clear the call history, tap the ellipses while in the call
history screen. Then select clear call history to clear the
screen.
To delete a specific call record, tap edit mode.
Select the call record/s you want to delete, and then tap the
trash button in the upper right corner.
A confirmation message will pop up. Select ok to continue or
cancel to return to edit mode.
Recorded calls list Clear call history Delete call record
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Call options
Once the app has registered with the server, you can place
calls. You have the option to record a call and, once connected,
use other in-call options.
To place a call, dial the number on the keypad and tap the call
button.
You can quickly add the number to your contacts by tapping add
to contacts below the dialed number, if permission to use your
device’s contacts was granted.
While the call is attempting to connect, there are three options
available: keypad (to navigate interactive voice response systems),
hold, and record (to record the call).
The home button opens the keypad screen with an option to return
to the active call.
You can also mute the call or put it on speaker.
To cancel, tap end call.
Once connected, there are additional options: (blind) transfer,
add call (conference), and att. (attended) transfer, which allows
you to announce the call to a third party before transferring.
Tap the info button in the upper right corner to view
information about the active call.
To hang up, tap end call.
Place call Attempt connection Call connected
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Do not disturb DND mode
To activate do not disturb (DND), tap your phone number in the
upper left corner of the screen.
On the pop-up box, slide the toggle button to the right to
silently reject all incoming calls. To disable the feature, slide
the toggle button back to the left.
When DND mode is enabled, the DND icon will appear below your
phone number.
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App settings
The settings menu allows you to select preferences and view
information about the app.
To access the settings menu, tap the ellipses in the upper right
corner and then tap settings.
Under settings, there are several sections and an option to
reset the app.
Note: The token password used to log in to the app can only be
used one time. If the app is reset or used on a different device,
call customer support to receive a new token password.
Tap the back arrow button in the upper left corner to return to
the previous screen.
In preferences, you can select from multiple ringtones, choose
to record all calls automatically and set recording options, set
your sound preferences, view/change network settings, enable call
forwarding, and select the order contacts will be listed.
Settings Preferences Options
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Additional preferences include set other options, set contact
options in controls, enable the troubleshooting log when requested
by customer support, and select the preferred language.
Select from more than forty ringtones or add your own for
incoming calls.
Call recording options allow you to choose to record all calls
automatically and have each participant recorded on a separate
track.
You can also select the file format and how long to keep the
recordings, as well as other options.
More options Ringtones Call recording
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Modify the default sound settings as desired for optimal user
experience.
Network options enable you to select what kind of network to use
the app over.
You can restrict the app to only use specific Wi-Fi networks
(SSIDs) and set a preference for which network to use for media
traffic.
If the network changes during a call, you can determine how to
send media, and you can prevent Wi-Fi from sleeping.
Under network constraint, you can determine if you want to use
only Wi-Fi, mobile data, VPN, or use any of these types of
networks.
Sound options Network Network constraint
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Enable call forwarding when you want to use it. Click forward to
and enter the number you want the calls to go to.
When call forwarding is enabled, the status in the upper left
corner of the home screen changes to blue. It will revert to green
when call forwarding is disabled.
Contacts can be sorted by first name or last name.
You can set the app to start automatically in the background
when the phone is booted up.
Choose whether or not to use the proximity sensor, which turns
the phone screen off when near your face during an active call so
you don’t inadvertently press buttons.
Call forwarding Contact sort order Other options
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Additional contacts options can be selected under controls.
The app can be displayed in more than fifteen languages.
If you choose a different language, it will take a few seconds
for the change to take effect.
A description of the app and list of available features can be
found in the about section in the settings menu.
Press the ellipses in the upper right corner to access legal
information.
Controls Language About
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Legal information Usage
The legal page displays information about third-party software
contained in the app.
Tap the arrow next to a heading to display information that
pertains to that section.
Tap dismiss to return to the about screen.
Talk times and call counts for the current and previous months
can be viewed and reset at any time in the usage screen.
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Install app
From the Apple App store, search for Viasat Voice Pro. Install
the app, sign in, and wait for the service to complete
registration.
Search for Viasat Voice Pro and tap get. Then tap install. Once
installed, open the app.
Enter your new phone number and password from the Voice order
confirmation email and then tap sign in. (There will not be a QR
Code in the email.)
The app will load the configuration, which may take a few
seconds. If it fails, verify the phone number, re-enter the
password, and ensure the device is connected to the internet or
Wi-Fi.
The upper left corner displays your phone number in grey,
indicating the app is attempting to connect with the server.
If the color changes to red, the registration failed. Completely
exit the app and restart it to attempt registration again.
iPhone
Install app Sign in Registration
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Permissions
The app will request various permissions when it registers for
the first time. You can choose to allow or deny any of these
requests. These options can be updated on your device at any time
by selecting Voice Pro in your device’s settings menu.
The app will ask to allow notifications, which is necessary for
the app to receive calls.
The app will request access to the contacts on the phone, which
allows you to make calls to people in your address book.
Note: If you deny access, the contacts list in the app will
remain empty, and you will not be able to add contacts. However,
this feature can be enabled in your device’s settings menu by
selecting Voice Pro.
The app will request access to the camera or images to add to
contacts on your Quickdial list.
Notifications Contacts Camera
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The app will request access to the microphone for voice
calls.
The app will request location services be turned on to determine
your location.
If you want to change any of these permissions at any time, go
to your device’s settings menu and select Voice Pro.
Toggle the button to the right to enable a feature or to the
left to disable it. You can also select options for location
services, search, notifications, and document storage.
Microphone Location services Update options
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Keypad options
The app will default to the keypad screen, which displays the
status indicator, settings access, keypad, voicemail button, and a
menu bar along the bottom. The menu bar allows you to set up quick
access to specific numbers or contacts, view your call history, and
access your contacts list, as well as place calls.
When the app registers with the server, the status turns from
grey to green in the upper left corner.
To access the settings menu, tap the gear button in the upper
right corner of the keypad screen.
A voicemail indicator appears next to your phone number if you
have messages. To access voicemail, tap the voicemail button.
There, voice prompts will direct how to set up voicemail options
and record your greeting.
Status Settings Voicemail
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Quickdial allows you to add important or frequently-used
contacts for quick, easy access. Tap the + button in the lower
right corner to enter a new contact.
You can type the contact information manually or add from your
contacts list, if permission was granted to use your device’s
contacts.
To manually enter, type the name in the title field and add the
phone number.
Tap the smaller contact button to add an existing contact from
the app’s contacts list, if permission was granted to access your
device’s contacts. Then tap on the phone number to add the name and
phone number to the Quickdial fields.
You can add an image or take a photo to add to the contact, if
desired.
Tap the camera button to take a picture or select from the image
library on your device (you must allow access to photos when
prompted).
Quickdial setup
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Once the entry is complete, tap save, or select cancel to delete
the entry.
Once saved, the entry appears on the Quickdial screen.
Tap edit in the upper right corner to add another entry.
Press and hold the entry to bring up options for calling that
entry. Call places calls through the app, while GSM call places
them through the device. You can also choose to copy this
number.
Pulling down on the screen changes to a list view.
In either grid or list view, tap edit to make changes to a
Quickdial contact, add a new entry, or delete an existing
entry.
Quickdial setup
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Select + to add another entry.
Select - for the option to delete the entry.
Tap delete to confirm you want to remove it from the Quickdial
list.
You can also delete an entry from the grid view by selecting
edit, tapping the x by the entry, and then tapping delete.
Only the remaining entries will appear on the list.
Tap done to exit the edit screen.
Quickdial setup
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Pull down on the screen to switch back to the grid view.
To add more entries, tap edit in the upper right corner. Then
tap the + button that displays in the lower right corner.
If you selected the option to allow the app to access the
contacts on your device, tap contacts to view them. Otherwise, the
list will be blank, and the contacts feature will not be
available.
Note: The entries added to your Quickdial list will not appear
in your contacts list.
History shows a log of all the incoming and outgoing calls, both
complete and incomplete, when all is selected. Missed will display
calls that were not answered. Recorded lists only the calls that
you have recorded.
Calls may be placed from the log by tapping the number or
contact that you want to call.
Quickdial setup Contacts History
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To view the call details for a specific call, in the call
history, tap the info button to the right of the desired call.
If a call was recorded, there will be a small recording icon
below the incoming/outgoing call indicator to the left of the
contact or phone number.
The call details show dates and times calls were made or
received, the duration of each call that connected, and if the call
was accepted, rejected, missed, or forwarded.
If a call was recorded, it will appear in the call details for
that call. Tap the play button to listen to the recording.
Call details View details Play recording
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A list of all recorded calls may be found under the call history
by tapping recorded on the menu bar below your phone number. Tap
the info button to open the call details screen and play the
recording.
Tap the info button to the right of the recording in the call
details screen for options to send it via email or AirDrop, or to
prevent/allow deletion. You can also delete the recording from this
menu.
To delete a call record from the log, swipe the record to the
left, and then tap delete.
Recorded calls list Share recorded call Delete call record
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Call options
Once the app has registered with the server, you can place
calls. You have the option to record a call and, once connected,
use other in-call options.
To place a call, dial the number on the keypad and tap the call
button.
You can quickly add the number to your contacts by tapping + add
to contacts below the dialed number, if permission to use your
device’s contacts was granted. After entering the contact info,
click done to save or cancel to delete.
Note: The new contact will also be added to your device’s
contact list, where you can edit or delete the contact
information.
While the call is attempting to connect, there are two options
available: keypad (to navigate interactive voice response systems)
and record (which will record the call).
The back arrow opens the keypad screen; tap the green bar along
the top to return to the active call.
You can also mute the call or put it on speaker.
To cancel, tap end call.
Once connected, there are additional options: hold, (blind)
transfer, add call (conference), and att. (attended) transfer,
which allows you to announce the call to a third party before
transferring.
Tap the info button in the upper right corner to view
information about the active call.
To hang up, tap end call.
Place call Attempt connection Call connected
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App settings
The settings menu allows you to select preferences and view
information about the app. Here you can also set up do-not-disturb
intervals for periods of time you do not want to receive calls.
To access the settings menu, tap the gear button in the upper
right corner.
Under settings, there are several sections and an option to
reset the app.
Note: The token password used to log in to the app can only be
used one time. If the app is reset or used on a different device,
call customer support to receive a new token password.
Tap done to return directly to the keypad on any screen in the
settings menu where it is displayed in the upper right corner.
In preferences, you can select from multiple ringtones, set your
sound preferences, choose to record all calls automatically and set
recording options, enable call forwarding, view network
information, set additional control options, set do-not-disturb
options, select the order contacts will display, log SIP traffic,
select your preferred language, and view SSL exceptions.
Settings menu Preferences Options
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Select from a variety of ringtones for incoming calls.
Keep the default sound settings for optimal user experience.
Set the app to automatically switch to speaker mode if the
device is moved from your ear during a call.
The app can also be used with a Bluetooth headset.
Ringtones Sound options More sound options
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Call recording options allow you to choose to record all calls
automatically and have each participant recorded on a separate
track.
You can also select the file format and how long to keep the
recordings.
The warning beep can be turned on or off as desired.
Select a default email address to send recordings to, or upload
them to a specific URL, if desired.
Enable call forwarding when you want to use it. Click forward to
and enter the number you want the calls to go to.
When call forwarding is enabled, the status in the upper left
corner of the home screen changes to blue. It will revert to green
when call forwarding is disabled.
Call recording More recording options Call forwarding
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Network options enable you to select what kind of network to use
the app over.
You can restrict the app to only use specific Wi-Fi networks
(SSIDs) and set a preference for which network to use for media
traffic.
If the network changes during a call, you can determine how to
send media.
Under network constraint, you can determine if you want to use
only Wi-Fi, mobile data, VPN, or use any of these types of
networks.
When using a headset, enabling headset buttons provides remote
control support.
To view a country prefix number, enable the show globe button.
On the keypad, press and hold + (located just below the 0). A globe
button displays toward the upper left section of the screen. Tap it
to display the country prefix picker for international calls
(currently Canada, Mexico, and the US only).
Network Network constraint Controls
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The do not disturb feature can be set up for specific time/day
intervals and/or contacts.
Tap the + in the upper right corner to create a new DND
rule.
Select the time interval and days you want to block all
calls.
To block a specific contact or number during the DND period, tap
+ next to contacts. Enter the number or select from the contacts
list.
Slide the toggle button to the right to enable this DND rule.
Slide back to the left to disable it.
Tap add in the upper right corner. If the settings are edited,
tap save in the upper right corner.
Tap the interval field under time to set the time period for DND
to be active.
Use the slider buttons to set the start and end times. Then tap
save in the upper right corner.
Do not disturb DND rule DND interval
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Multiple DND rules can be created for different time and day
intervals. Each rule can be enabled or disabled at any time.
Disabled rules will appear greyed out on the list.
To delete a rule that is no longer needed, slide the rule to the
left and tap delete.
DND can be enabled quickly by tapping on your phone number in
the upper left corner of the screen.
A DND screen displays. By sliding the toggle button to the
right, you can enable DND mode for all incoming calls and
voicemails until you disable the feature.
After closing the screen, a DND notification will appear next to
your phone number to show the active status.
To disable, tap on your phone number and slide the toggle button
to the left. The DND notification will disappear.
Multiple DND Rules DND instant access DND notification
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Contacts can be sorted by first name or last name or stay in the
native order of your device’s contacts.
If troubleshooting an issue with a customer support agent, the
agent may request you turn on the log SIP traffic feature.
Slide the toggle button to the right to enable. Slide back to
the left to disable.
The app can be displayed in more than 25 languages.
If you choose a different language, you will have to restart the
app for the change to take effect.
Contact sort order Log SIP traffic Language
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If a security certificate has expired, it can fail validation
but be added as an exception.
A description of the app and list of available features can be
found in the about section.
Talk times and call counts for the current and previous months
can be viewed and reset at any time on the usage screen.
SSL exceptions About Usage
If you have any questions, please contact Business Care:
Telephone: 855-313-4111
Email: [email protected]
Contact us
6155 El Camino Real | Carlsbad, CA 92009
