The problemWe were asked to create a leaflet to tell veterans

where to get help and support.

But this is a product, not a problem.

We need to start with a problem:‘Veterans can struggle when moving back into

civilian life. How do they find the help they need?’

We use the four stage design process to understand what users need and what product can best meet that need.

How do we solve the problem?

The process

We examined all the data we could by looking at existing resources and holding user research workshops with service providers and veterans.

Discovery

This is where we design and build the site. Starting with a pen and some post-its. We work quickly and make changes often.

Alpha

This is where we are now. We've built a solution, but we need to keep testing and improving it.How do we create the best possible experience for users?

Beta

Live doesn't mean finished. This website is a living thing that will constantly be improved and updated.

Live