32

Verve Recruitment Support Services

Embed Size (px)

Citation preview

Page 1: Verve Recruitment Support Services
Page 2: Verve Recruitment Support Services

Your One Stop Integrated Outsourcing Partner!

Verve Communications Pvt. Ltd. is a global service provider driven by the objective of being an integrated solution provider for all the back office needs of our clients.

Our streamlined methodology and process driven approach inspires us to deliver solutions that are reengineered to exceed the client’s expectations.

VERVE has the ability, and the expertise to service clients from a wide range of industries. We take pride in providing high quality services and innovative solutions.

As a result oriented organization, VERVE flourishes on research, information, knowledge, creativity, advanced technology, talent, leadership & the ability to exceed the industry standards.

The liveliness and vigor runs throughout the organization & provides VERVE with necessary the leading edge to deliver and succeed.

Page 3: Verve Recruitment Support Services

Our Vision & Mission

Vision “To be a thought-leader in providing dynamic, result-oriented

solutions while having research, technology, innovative ideas and creativity as the key drivers.”

Mission To inculcate and nurture the spirit of unorthodox-thinking, a

spread-wing, off-beat, idea-powered work-system where well-done replaces well-said in every process, big or small, whatever the stakes.

To re-write the rules of symbiotic success by unshackling clichéd business processes, while pursuing and delivering excellence.

To tap into business opportunities through cutting-edge solutions and pro-active methodologies in order to enhance the enterprise’s and customers’ earnings and business interests.

Page 4: Verve Recruitment Support Services

Board of Directors

Page 5: Verve Recruitment Support Services

Board of Directors

Mr. Dhaval J. Chandan

A man with a strong business sense, Mr. Dhaval J. Chandan has been able to establish a multi-faceted business empire, making his presence felt in various domains that range from FMCG and Insurance to Steel, Real Estate and IT.

Mr. Pratyush Bhartiya

As the Managing Director at Verve, Pratyush believes in guiding his talented employees to create innovative solutions and products that enable customers around the world to have confidence in their information, interactions and infrastructure

Mr. Anekant Jain

Anekant is a successful business executive and self-made entrepreneur with an outstanding track record in building, growing and leading Verve Communications Pvt. Ltd.

Page 6: Verve Recruitment Support Services

Leadership

Page 7: Verve Recruitment Support Services

Leadership

Deepak Dewan

Mr. Dewan has over 25 years of experience in senior management with recruitment and education background. Mr. Dewan has lived in the USA and Canada for almost 20 years and has worked in over 15 countries. His main objective is to develop the capability of Process and Service to function successfully across different countries.

Vijay Purohit

Vijay is responsible for managing and strengthening RPO’s Services through client liaison and service delivery. His focus is to make sure to reach individual client expectations and speedy delivery.

Page 8: Verve Recruitment Support Services

VERVE RPO

Page 9: Verve Recruitment Support Services

About Verve RPO

As a Recruitment Process Outsourcing (RPO) service provider, VERVE RPO provides customized recruitment, sourcing, and support solutions, on flexible terms, to staffing and recruitment agencies around the globe. With offices in India, UAE, UK & USA, VERVE RPO has clients in USA, Europe, Canada, UAE, India and APAC.

With VERVE RPO’s recruitment process outsourcing solutions, your recruitment team can effectively focus on their core activities of client and candidate interactions, while we take care of the non-core aspects of your business, from the standpoint of a specialist. With over 40 recruiters or Sourcer's in India, we have sourced for over 40,000 vacancies in India.

A partner in your operational process, VERVE RPO’s bespoke solutions guarantee quality that is quantifiable, deliverable, and timely.

High Quality

Quantifiable

Deliverable

Timely

Page 10: Verve Recruitment Support Services

Definition RPO The transfer or delegation of the operation and day-to-day

management of the recruitment process to an expert service partner .

RPO services

End–to–end RPO Modular (“Ala Carte”) RPO “On Demand”

Outsource the entire recruitment function to an

onsite dedicated team

Selecting components within

Recruitment Process as per client needs

Providing Project based Solutions

What is Recruitment Process Outsourcing (RPO)?

Page 11: Verve Recruitment Support Services

Move towards a solution based approach ROI more visible Strengthen your internal recruitment function and reduce reliance on Recruitment agencies.

Reduce Costs Scalability (increase the size of your recruitment teams without adding head count)

Enhanced customer service to hiring managers, allowing them more time to spend on core responsibilities

Dramatically reduce operating costs by utilizing ’s hybrid onshore-offshore model. Offshore Global recruitment

Reduced cycle times (time-to-hire), with better-quality hires with 24/7 support Enhanced customer service to candidates, resulting in positive "employee branding" On-demand recruiting metrics that allow you to measure your talent pipeline and ROI

Benefits

Verve RPO Capabilities

Page 12: Verve Recruitment Support Services

Customer Pain Points

Gain access to technology

Manage/Limit third party providers

Integrate multiple sourcing channels

Lower cost of recruitment

Faster time to hire0% 20%10% 30% 40% 50% 60% 70% 80% 90%

Expectations

Page 13: Verve Recruitment Support Services

SERVICE OFFERINGS

Page 14: Verve Recruitment Support Services

Verve RPO Solutions

Sourcing Solutions

BPO Solutions

Name generation Solutions

E-recruitment solutions

Enterprise Solutions

Our solutions are designed to reduce these “Pain Points”…..

Page 15: Verve Recruitment Support Services

Sourcing Solution

Outsource your job board and candidate database searching

Searching multiple job board CV database subscriptions Searching your internal candidate database. Searching our internal candidate database. Searching candidates on search engines, social/professional networks for passive

candidates. Post adverts, Filter and screen advertising response (job board, career portal, traditional

media) Provide out-of-the-box sourcing strategies

Verve - Sourcing– Optimize your Recruiting

Around-the-clock utilization of job board subscriptions for maximized return on expenditure Expert Boolean string development for improved search results 24x7 searching to increase speed and candidate yield Your recruiting department grows without increasing head count Talent pool increases with the systematic sourcing Recruiter productivity increases

Page 16: Verve Recruitment Support Services

95% of the world’s active employees in today’s workforce cannot be identified using traditional or internet sourcing methods

Name generation solution incorporates a blend of Internet and telephone research to find people who cant be sourced using traditional methods

“You find us” vs. “We’ll find you” method.

Why outsource “Name Generation”? We are a leading provider of name generation research Allow your Recruiting Professionals to focus on consultative elements “Name generation” research is a specialized skill, takes more time and Persistence Prequalified Passive candidates directly sourced from targeted companies in your inbox

Name Generation Solution

Page 17: Verve Recruitment Support Services

How much time before a candidate becomes NOT USABLE?

Using proprietary software and a candidate management strategy we will help you rediscover the ROI of your candidate database.

We will assist you to Re-establish contact with candidates. Update contacts. Make sure you can contact the candidates when you need them the most Ascertain availability Keep in touch with candidates Improve your relationships with candidate Turn it into an internal Job Board

Database Management Solution

Page 18: Verve Recruitment Support Services

eRecruitment

Post advertisements on leading job boards and filtering the response Searching registered candidates along with advertisements Email marketing to candidates to redirect them to career portals Career Portal search engine optimization, search engine marketing (ad word campaigns) and

social media optimization Searching candidates on search engines, social/professional networks for passive candidates

An online platform to source, screen and recruit candidates

Page 19: Verve Recruitment Support Services

Build Operate Transfer

Lower risk

Lower Costs

Better transparency and control

Greater speed & flexibility

Access to global best practices in off shoring / domain

Page 20: Verve Recruitment Support Services

Enterprise solutions

Designed for companies with10+ monthly hires Implementation of complete consulting solutions including technology, costs and processes Onsite Talent Manager support along with fully operational offshore back-office team Defined integrated processes, dedicated teams and SLA driven operations Integrated ATS, SEO, Career Portals, referral programs, talent pools, aggressive headhunting Implementation Fee, Management Fee and Success Fee

Your internal recruitment department…

Page 21: Verve Recruitment Support Services

Enterprise Model

Our Unique Integration GDRPO (Globally distributed recruitment process outsourcing) model combines the very best of local recruitment expertise, process and technology with an offsite delivery capability which is world renowned

Client Hiring Manager

Client HR ManagerVendors Recruitment Consultant

Manager-Client ServicesLead Recruiter

Prequalification and Assessment Team

Active Sourcer Head Hunter

Admin Executive Creative Services

Background Checking Candidate Pipeline Generation Technology/Support

Specialist Consultants Skills Assessment Tools & Research Training

Quality Assurance

Legend

Client

(Verve)

OFF… Site/Shore

ON… Site/Shore

Page 22: Verve Recruitment Support Services

Benefits of GDRPO

Move towards a solution based approach ROI more visible

Strengthen your internal recruitment function and reduce

reliance on Recruitment agencies. Reduce Costs.

Scalability (increase the size of your recruitment teams without

adding head count)0

Enhanced customer service to hiring managers, allowing them

more time to spend on core responsibilities

Dramatically reduce operating costs by utilizing. Hybrid onshore-offshore model.

Offshore Global Recruitment.

Reduced cycle times (time-to-hire), with better-quality hires

with 24/7 support.

Enhanced customer service to candidates, resulting in positive

"employee branding"

On-demand recruiting metrics that allow you to

measure your talent pipeline and ROI

Page 23: Verve Recruitment Support Services

Implementation Approach

CustomerRequirementsTranslated

Resumes sourced Resumes screenedResumes submittedCandidates placed/

interviewedNo. of qualified

leads - Voice

Current capability on the existing client

Candidates submitted Interviews Placements

Action Plans

Problem clients

identified

Key Factors

of variation identified

SolutionsCommunicated

to the client

Solutions Implemented

Improvements Validated to Objectives

Integrated & Standardized

Improvements

Customer Requirements Identified

Performance Objectives set (Targets)

Determine Baseline levels for existing

clients

Critical to Quality factors are agreed upon and sharedwith the client

Client Profile Sheet updated

Service Induction Call

Replicate, Standardize

& document

Monitor solutions Regular

Audits, Reviews, Surveys

Implement Solutions

Solutions are agreed upon and shared with the client

Action plan developed for

improving performance

Clients are flagged

on the basis of the analysis

AnalysisCAS,CPS Surveys FeedbackAudit Reports

IRPO

Control Define

Measure

Analyze

Improve

Page 24: Verve Recruitment Support Services

Quality Processes

Flagging System

Proactively identifies the client state of happiness

Regular Audits

Periodic audits to evaluate performance

Client Satisfaction Surveys

Voice of customer on a structured form

Page 25: Verve Recruitment Support Services

Parallel Checks

Random Delivery Check

Spot Checks

Online Monitoring

Exercises / Tests

Parallel work on same requirements done on random basis

Random review of deliveries sent to client

Random visits to the desktop and review of work

Remotely checking users desktop for on screen activity

Periodic exercises and tests around knowledge and skill

Quality Audits

Page 26: Verve Recruitment Support Services

Our Client Satisfaction Survey

Client Satisfaction in respect to our Services

Client Satisfaction in respect to our employees

Recommend us –93%

Average Rating – 2.32 : Excellent

Average Rating – 2.01 : Excellent

Page 27: Verve Recruitment Support Services

Passive , Networking,Multi - Lingual

Reference Checking Telephone Screening

Business understanding, Industry Expertise

Searching & Sourcing Screening & Pre-Qualification Vacancy Monitoring , SEO

Supporting Updating Advert Posting ATS

Empathy Communication

Teamwork

Advanced Skills

Soft skills

Core Skills

Our people

More than 50 training modules Strong mentoring program Focus on continual improvement Industry expertise Multi - Lingual expertise Excellent customer facing skills Filled with Verve and energy

Page 28: Verve Recruitment Support Services

Infrastructure

Best in class dialers, which are configurable on any desktop inside the network.

State-of-the-art facility Ergonomically designed work space Access control restricted workspace. 24x7 – CCTV monitoring. Gigabyte Networked Environment. High speed data & communication link for

global connectivity with redundancy. Disaster Recovery Plan covering mailing,

domain, file server, backup, LAN, WAN, web mail, anti virus.

2 Layer redundant power backup. Training Room. Ample conference rooms with audio-visual

conference capabilities. Business continuity Plan with redundant site

fire alarms & smoke detectors.

Our facilities are fully-equipped with Microsoft Environment – Software, Tools, technologies; Hardware Infrastructure like Servers, Desktops, Storage provided by DELL and Network & Security Solutions from CISCO.

Page 29: Verve Recruitment Support Services

Our Clients

“Verve presented us with a flexible engagement model to start our research services. We initially started our research activities at Verve and continued to use them for recruitment, custom application development, and animation services.  This saved us a lot of time and strengthened us to concentrate on our core business.”  - Leena Samanth – Director, PharmaForce International, PA.

“Thanks to Verve’s unique co-managed hybrid engagement model. Verve was able to give us the edge and the extra help we needed to face competition. We are impressed with the speed and quality of development, which has been achieved and encouraged us to entrust maintenance too. They really go beyond what is even expected from them, they are relentless and will not rest until they have achieved delivery objectives.” – Dev Desai – CTO, SII, Devix Corporation, NJ.

“Chase Moulande has used Verve vacancy monitoring for over five months now and during this time its reports have provided us with a daily stream of new vacancies within our specialist sector at all levels, which we have since converted into a considerable amount of revenue for our business. The URL’s monitored and the information gathered is chosen and directed by us, consequently the leads we receive are both qualified and relevant to our business.” – Nick Day, DipRP, CIRDivision Manager, Chase Credit

Page 30: Verve Recruitment Support Services

Verve at a Glance

Page 31: Verve Recruitment Support Services

India

Verve Communications Pvt. Ltd.703, Cerebrum IT Park, Kalyani Nagar, Pune.Email: [email protected]: + 91-20-41056789Fax: + 91-20-41056767

UK

Vancouver Quay, Manchester. M50 3TX. UK

Texas, U.S.

930 South Bell Blvd., Suite 304 Cedar Park, Texas 78613Phone: +1.512.656.1173

Dubai, U.A.E.

Al Attar Tower, 2nd Floor, 204 Sheikh Zayed Road, Dubai, United Arab EmiratesPhone: +971506609494

Our Global Locations

Page 32: Verve Recruitment Support Services